2019 Local

Government

Community

Satisfaction Survey

Brimbank City

Council

Coordinated by the Department of

Environment, Land, Water and Planning

on behalf of Victorian councils

Contents

2

Overall performance

28

Customer service

31

Council direction

36

Individual service areas

41

Community consultation and engagement 42

Lobbying on behalf of the community

46

Decisions made in the interest of the

community

50

Condition of sealed local roads

54

Informing the community

58

Condition of local streets and footpaths 62

Traffic management

66

Parking facilities

70

Enforcement of local laws

74

Family support services

78

Elderly support services

82

Disadvantaged support services

86

Recreational facilities

90

Appearance of public areas

94

Art centres and libraries

98

Community and cultural activities

102

Waste management

106

Business and community development

and tourism

110

Town planning

114

Planning and building permits

118

Environmental sustainability

122

Emergency and disaster management 126

Planning for population growth

130

Brimbank City Council

–

at a glance

3

Importance

Performance

Net differential

Results shown are index scores out of 100.

63 67 60

73 69

67 67

Now in its twentieth year, this survey provides insight

into the community’s views on:

• councils’ overall performance with benchmarking

against State-wide and council group results

• community consultation and engagement

• advocacy and lobbying on behalf of the community

• customer service, local infrastructure, facilities and

• overall council direction.

When coupled with previous data, the survey provides

a reliable historical source of the community’s views

since 1998. A selection of results from the last seven

years shows that councils in Victoria continue to

provide services that meet the public’s expectations.

Each year the CSS data is used to develop the State

wide report which contains all of the aggregated

results, analysis and data. Moreover, with 20 years of

results, the CSS offers councils a long-term, consistent

measure of how they are performing – essential for

councils that work over the long term to provide

valuable services and infrastructure to their

communities.

Participation in the State-wide Local Government

Community Satisfaction Survey is optional.

Participating councils have various choices as to the

content of the questionnaire and the sample size to be

surveyed, depending on their individual strategic,

financial and other considerations.

Background and objectives

5

63

67

60

Results shown are index scores out of 100.

More than half of Brimbank City Council residents

(57%) have had contact with Council in the last 12

months. This is not significantly different to 2018 (55%).

• Residents aged 65+ years had the most contact with

Council (64%).

• Conversely, residents aged 18 to 34 years had the

least contact with Council (50%).

• There are no other significant differences across the

demographic or geographic cohorts in the rate of

contacting Council compared to the average.

Brimbank City Council’s customer service index of 74 is

two points higher than the 2018 result. Although this is

not a significant increase, Council’s customer service

rating has increased steadily over the past two years,

bringing it back in line with Council’s highest result of

76 achieved in both 2013 and 2015.

Performance on this measure is rated about midway

between the State-wide and Metropolitan group council

averages (index scores of 71 and 76 respectively) – but

is not rated significantly differently to either group.

• While there are no significant differences across

demographic cohorts compared to the 2019 Council

average, perceptions of customer service vary

between genders. Men rate Council’s customer

service highest (index score of 78) and women rate it

lowest (index score of 70).

Two in five residents (40%) rate Council’s customer

service as ‘very good’, and one-third (33%) rate it as

‘good’, representing a seven point increase in ‘very

good’ ratings compared with 2018.

Customer service is the area where Brimbank City

Council has performed most strongly overall compared

to other individual service areas.

Customer contact and service

8

significantly below the

Metropolitan group average. Namely:

• Business and community development and tourism

(index score of 57)

• Local streets and footpaths (index score of 58)

• Informing the community (index score of 59).

Top performing areas and areas for improvement

9

10

In terms of priorities for the year ahead, Brimbank City

Council should focus on maintaining and improving

performance in the individual service areas that most

influence perceptions of overall performance, namely:

• Decisions made in the interest of the community

• Environmental sustainability

• The condition of local streets and footpaths

• The appearance of public areas

• Disadvantaged support services.

In general, Brimbank City Council’s ratings have

remained largely consistent over the years. However,

Council has shown it is able to significantly improve its

performance ratings, as it did so across six service

areas in 2018.

While results have held firm in 2019, Council should

aim to improve ratings in key areas where it continues

to perform behind the Metropolitan group average.

These tend to be reflected in the areas listed above

that most strongly influence perceptions of overall

performance, or where stated importance tends to be

greater than performance by a wide margin, as outlined

in the ensuing paragraphs.

Council also performs below the group average on

informing the community (index score of 59). As

mentioned,

Council should also pay attention to service areas

where stated importance exceeds rated performance

by significant margins:

• Local streets and footpaths (margin of 24 points)

• Population growth (margin of 22 points)

• Elderly support services (margin of 19 points)

• Enforcement of local laws (margin of 19 points)

• Community decisions (margin of 19 points)

• Disadvantaged support services (margin of 19

points).

More generally, consideration should be given to

residents aged 50 to 64 years, who appear to be

driving negative opinion in a number of areas in 2019.

It is also important not to ignore, and to learn from,

what is working amongst other groups, especially

residents aged 18 to 34 years, and use these lessons

to build on performance experience and perceptions.

Focus areas for coming 12 months

11

12

Summary of

findings

13

Summary of core measures

14

71

76

73

76

73

70

72

74

63

60

58

58

60

63

63

62

64

61

61

60

65

63

58

57

56

58

54

55

56

57

55

58

57

56

58

59

55

56

54

54

57

54

57

57

63

63

62

57

61

59

64

62

65

67

60 Aged 18-34

years

Aged 50-64

years

(Community consultation and

engagement)

56

58

56 Aged 35-49

years

Aged 50-64

years

(Lobbying on behalf of the community)

57

57

54 Aged 18-49

years

Aged 50+

years

(Decisions made in the interest of the

community)

58

60

55 Aged 18-34

years

Aged 50-64

years

(Condition of sealed local roads)

63

69

56 North, Aged

18-34 years Aged 35+

years,

South

72

76

71

Men

Women,

North

64

55

53 Aged 18-34

years

Aged 65+

years

15

Summary of key community satisfaction

16

15

10

8

11

22

40

36

28

25

28

33

33

37

31

31

33

24

16

6

14

12

9

15

4

4

3

3

5

5

7

1

14

21

14

1

Overall Performance

Community Consultation

Advocacy

Making Community Decisions

Sealed Local Roads

Customer Service

Very good Good Average Poor Very poor Can't say

Overall Council Direction

31

55

8 5

Improved

Stayed the same

Deteriorated

Can't say

82 76 83 79 78 80 79 76 74 79 78 82 80 83

70 69 76 69 74 70

Local streets & footpaths

Population growth

Elderly support services

Enforcement of local laws

Community decisions

Disadvantaged support serv.

Traffic management

Informing the community

Parking facilities

Sealed local roads

Environmental sustainability

Emergency & disaster mngt

Family support services

Waste management

Consultation & engagement

Lobbying

Appearance of public areas

Planning & building permits

Recreational facilities

Town planning policy

58 54 64 60 59 61 61 59 57 63 63 67 66 69 58 57 65 58 63 59

Individual service areas importance vs performance

17

Service areas where importance exceeds performance by 10 points or more, suggesting further investigation is

necessary:

-24 -22 -19 -19 -19 -19 -18 -17 -17 -16 -15 -15 -14 -14 -12 -12 -11 -11 -11 -10

We use regression analysis to investigate which

individual service areas, such as community

consultation, condition of sealed local roads, etc. (the

independent variables) are influencing respondent

perceptions of overall council performance (the

dependent variable).

In the charts that follow:

• The horizontal axis represents the council

performance index for each individual service.

Service areas appearing on the right-side of the

chart have a higher performance index than those on

the left.

• The vertical axis represents the Standardised Beta

Coefficient from the multiple regression performed.

This measures the contribution of each service area

to the model. Service areas near the top of the chart

have a greater positive effect on overall performance

ratings than service areas located closer to the axis.

• The charts are based on unweighted data, which

means the service performance indices in the

regression charts may vary by +/- 1-2 points on the

indices reported in charts and tables elsewhere in

this report.

The regressions are shown on the following two charts.

shows the results of a regression

analysis of

individual service areas selected by

Council.

shows the results of a

regression performed on a smaller set of service

areas, being those with a moderate-to-strong

influence on overall performance. Service areas

with a weak influence on overall performance (i.e. a

low Standardised Beta Coefficient) have been

excluded from the analysis.

Regression analysis explained

18

21

82 83 82 82 79 77 82 77 78 80 77 78 76 78 75 75 69 71 71 69 67 64 61

80 80 83 83 77 74 81 77 79 80 72 76 78 78 74 75 71 71 72 67 70 63 63

80 83 80 79 76 75 80 77 78 78 77 77 76 74 73 73 73 72 73 70 71 65 64

81 82 80 81 78 76 77 77 76 79 76 77 76 76 75 73 73 71 71 72 70 66 64

80 79 80 80 75 74 77 77 75 77 73 75 79 72 74 73 71 68 72 67 67 66 64

82 81 81 83 79 78 n/a 80 79 n/a 76 77 78 77 75 73 72 71 70 69 70 67 63

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

Individual service area importance

47 45 44 48

38 39 36 41 43 41

30 40

25 34 37 33

23 21 22 19 23 16 15

39 40 40 34

44 43 44 39 35 37

46 37

49 39 34 37

42 44 40 43 37

35 31

12 11 15 14 14 14

14 15 16 16 20 18 22 23

20 23 26

22 30 26 27

38

36

1 1 1 2 4 3 2 2 3 3 3 3 3 3 6 6 6

8 7 3 5 7

12

1

1 1 2 2

2 1 1 1 2 1 2 1

2 3 3 4

2 1

2 3 1 3 2 1 1 2 2 3 1 7 5 1 1

Waste management

Elderly support services

Local streets & footpaths

Emergency & disaster mngt

Sealed local roads

Traffic management

Community decisions

Family support services

Enforcement of local laws

Disadvantaged support serv.

Appearance of public areas

Environmental sustainability

Recreational facilities

Informing the community

Population growth

Parking facilities

Consultation & engagement

Planning & building permits

Art centres & libraries

Town planning policy

Lobbying

Community & cultural

Bus/community dev./tourism

Extremely important

Very important

Fairly important

Not that important

Not at all important

Can't say

22

23

73 69 67 67

66 65 64 63 63 63 61 61 60

59 59 59 58 58 58 57 57 57 54

Art centres & libraries

Waste management

Emergency & disaster mngt

Community & cultural

Family support services

Appearance of public areas

Elderly support services

Recreational facilities

Sealed local roads

Environmental sustainability

Disadvantaged support serv.

Traffic management

Enforcement of local laws

Town planning policy

Community decisions

Informing the community

Planning & building permits

Consultation & engagement

Local streets & footpaths

Bus/community dev./tourism

Lobbying

Parking facilities

Population growth

75 71 71 67 66 62 64 66 63 63 63 61 60 60 58 58 62 56 61 58 57 59 53

72 70 65 64 62 61 63 64 58 62 60 54 60 58 56 56 60 55 55 58 54 55 52

68 68 64 67 65 61 66 63 58 57 61 57 59 56 57 58 59 54 54 57 57 57 55

68 71 66 65 64 62 63 66 60 61 60 57 62 59 55 61 59 58 53 59 54 59 57

72 73 68 66 67 59 64 66 63 62 61 58 61 59 57 61 60 56 60 55 54 60 56

69 73 65 67 65 59 67 65 n/a 64 61 55 64 59 n/a 62 62 57 55 57 56 60 58

n/a

72 n/a n/a 65 62 65 65 n/a n/a 61 54 57 55 n/a n/a 59 58 55 57 55 56 n/a

Individual service area performance

24

26 24 18 19 22

12 14 11 17 11 12 13 14 16 12 11 10

6 8 10 7 10 7

43 39

38 37 33

40 38 35 29

34 33 30 29 27 28 28

28 31 25 23 26 22

24

18 25

28 24 24 26 31

30 28 31 30

21 34

23 23 33 31 31

31 27 27 30 32

5 6 11

9 15 12 10 15

17 13 7

5

10

5 6

9 14 8

12

7 10 14 14

1 4 3

2 5 6 3 4 8 8

7

3

1

2 4

5 3

3 3

3 3 3 6

8 1 2 9 1 3 3 4 1 4 10

27 12

27 28 14 14 21 21

30 27 22 17

Art centres & libraries

Waste management

Appearance of public areas

Community & cultural

Sealed local roads

Traffic management

Recreational facilities

Informing the community

Local streets & footpaths

Parking facilities

Enforcement of local laws

Family support services

Environmental sustainability

Emergency & disaster mngt

Elderly support services

Community decisions

Consultation & engagement

Town planning policy

Lobbying

Disadvantaged support serv.

Planning & building permits

Bus/community dev./tourism

Population growth

Very good

Good

Average

Poor

Very poor

Can't say

25

• Lobbying

• Traffic management

• Town planning policy

• Planning permits

• Making community decisions

• Sealed local roads

• Enforcement of local laws

• Elderly support services

• Recreational facilities

• Appearance of public areas

• Bus/community dev./tourism

• Emergency & disaster mngt

Individual service area performance vs State-wide average

Individual service area performance vs group average

26

• Traffic management

• Town planning policy

• Planning permits

• Informing the community

• Local streets & footpaths

• Enforcement of local laws

• Family support services

• Elderly support services

• Recreational facilities

• Appearance of public areas

• Art centres & libraries

• Community & cultural

• Waste management

• Bus/community dev./tourism

• Emergency & disaster mngt

• Sealed local roads

DETAILED

FINDINGS

27

Overall

performance

28

72 65 67 66 65 62 62 62 62 59 59

58 64 60 61 60 58 63 59 60 59 60

66 66 60 61 61 63 64 63 55 59 60

59 67 62 62 61 60 63 61 65 60 58

65 n/a 64 64 64 64 69 64 60 61 62

65 n/a 62 63 62 62 63 63 61 60 60

64 n/a 61 n/a 60 n/a 62 58 55 60 55

Overall performance

67 67

p

64 63 63 63 63 63 63

60

q

57

q

18-34

Metro

Men

South

Brimbank

North

65+

Women

35-49

State-wide

50-64

29

15 15 12 10 15 13 13 9 10 14 9 18 17 13 19 16

7 14

36 40

32 41 33 42 39

39 39

48

45 32 36 37 39

34

32

39

37 33

39 36 37 35 35

35 35

29

36 38 36 39 36

41

43 32

6 8 10 7 9 8 9 11 10 6 7 6 6 6 5 3

12 8

4 2 4 5 5 2 3 5 5 2 3 5 4 4 2 7 3 5

1 1 2 2 1 1 1 1 1 1 1 1 1

2 2

2019 Brimbank

2018 Brimbank

2017 Brimbank

2016 Brimbank

2015 Brimbank

2014 Brimbank

2013 Brimbank

2012 Brimbank

State-wide

Metro

North

South

Men

Women

18-34 35-49 50-64 65+

Very good

Good

Average

Poor

Very poor

Can't say

32

33

78 76 76 76

74 74 73 73 71

70 70

Men

South

18-34

Metro

Brimbank

50-64

35-49 65+

State-wide

North

Women

40 33

28 32 37 36 37 31 33 39 40 40 42 38 36 44 42 39

33 39

41 42 34 36 38

41 36 35 26 37 39

27 36 30 31 34

16 15 17 14 17 16 17 16

17 15

19

14 11

21

24

11 15 11

4 5 5 5 5 7 6 6

7 5 4 4 4

5 4 4 10

7 6 6 5 3 4 1 6 6 4 11 5 4 10 3 11 8 5

1 2 1 4 1 1 1 2

2019 Brimbank

2018 Brimbank

2017 Brimbank

2016 Brimbank

2015 Brimbank

2014 Brimbank

2013 Brimbank

2012 Brimbank

State-wide

Metro

North

South

Men

Women

18-34 35-49 50-64 65+

Very good

Good

Average

Poor

Very poor

Can't say

37

• Aged 65+ years

• 70% right direction (27% definitely and 43% probably)

• 16% wrong direction (10% probably and 6% definitely)

• 55% stayed about the same, up 3 points on 2018

• 31% improved, down 2 points on 2018

• 8% deteriorated, up 1 point on 2018

• Aged 18-34 years

Overall council direction last 12 months

38

71 67 56 60 64 68 59 58 67 54 52

61 61 56 59 59 59 55 57 61 54 53

70 64 54 61 61 62 57 58 61 55 51

52 58 61 58 57 56 57 58 61 56 53

64 62 58 64 62 61 62 60 67 n/a 53

65 65 62 60 63 66 60 63 61 n/a 53

64 n/a 59 59 63 67 n/a 60 68 n/a 52

67

p

64 64 64 62 61

60 58 57

55

q

53

q

18-34

South

35-49

Women

Brimbank

Men

North

50-64 65+

Metro

State-wide

39

27 21 19 21 21 19 24 20 21 21 30 27 27 32 30

18 23

43 47

45 47 45 51 48 47 50 52 38 43 43 42 45

41 43

10 10

12 10 10 9 7 11 9 10

10 10 10 7 6

15 15

6 6 7 8 9 8 7 11 7 6 6 8 4 5 7

7 6

14 16 17 15 15 13 14 11 12 11 15 12 16 14 12 18 12

2019 Brimbank

2018 Brimbank

2017 Brimbank

2016 Brimbank

2015 Brimbank

2014 Brimbank

2013 Brimbank

State-wide

Metro

North

South

Men

Women

18-34 35-49 50-64 65+

Definitely right direction

Probably right direction

Probably wrong direction

Definitely wrong direction Can't say

80 79 72 72 74 74 69 72 70 69 68 69 62

74 75 75 75 74 78 72 72 70 71 72 71 63

77 77 71 78 75 79 77 73 69 73 75 69 69

75 75 74 73 74 77 75 72 72 73 74 72 70

76 77 71 70 74 78 72 n/a 68 71 72 69 66

77 77 71 72 73 77 72 n/a 72 72 72 71 68

n/a

n/a

n/a

n/a

73 n/a n/a n/a n/a n/a n/a n/a n/a

80

p

78

p

74 74 74

p

73 72 71 70 70 70

68 64

q

Personal user

Household user

35-49 65+

State-wide

50-64

Women

Metro

North

Brimbank

South

Men

18-34

23 22 22 29 24 23 22 29 25 24 23 22 25

17 25 31 24 35 33

42 40 45 40 45

41 45 41 42 43

41 40 43

37

49 38 46

52 48

26 30 28 25 24

29 27 24 26 22 28

27 24

34

21

21 21

14

15

6 7 4 4 3 4 4 4 5 10 4 8 4 8 4 8

3

4

1 1

1

1

1 1

2 2 1 3

1

2 1 1 2 2 2 3 1 1 1 2 1 3

1 3 6

2019 Brimbank

2018 Brimbank

2017 Brimbank

2016 Brimbank

2015 Brimbank

2014 Brimbank

2013 Brimbank

State-wide

Metro

North

South

Men

Women

18-34 35-49 50-64 65+

Personal user

Household user

Extremely important

Very important

Fairly important

Not that important

Not at all important

Can't say

66 67 56 56 57 59 56 55 60 53 57 55 52

60 63 56 58 57 57 55 59 54 52 52 55 52

58 58 52 57 58 53 54 54 58 57 52 54 52

65 62 61 57 58 58 58 60 56 57 58 56 54

66 64 51 55 n/a 56 56 65 57 57 57 57 55

66 65 60 57 n/a 58 57 56 58 55 57 57 53

n/a

n/a

52 58 n/a n/a 58 66 62 n/a 59 57 51

68

p

67

p

62 59 58 58 58 58 58 58

57 56 53

Personal user

Household user

35-49

Women

Metro

South

Brimbank

65+ 18-34 North Men

State-wide

50-64

10 10 7 6 8 8 8 8 9 9 9 10 9 11 9 13 7 10 26 25

28 27 27 28 33 27 28 33 30 31 25 29 31 25 26 34

26 25

28 28

31 32 32 35 30 36 34 27 31 32

33 30 27 36 34 27

35 29

31 31

14 16 13 16 9 13 14 14 15 12 13 14 16 12 15 9 17

14

10 12

3 4 6 4 7 4 3 4 6 4

3 4 4 2 2 4 6

3

1 1

14 12 14 11 13 11 12 14 9 12 16 13 14 14 15 12 10 18 5 4

2019 Brimbank

2018 Brimbank

2017 Brimbank

2016 Brimbank

2015 Brimbank

2014 Brimbank

2013 Brimbank

2012 Brimbank

State-wide

Metro

North

South

Men

Women

18-34 35-49 50-64 65+

Personal user

Household user

Very good

Good

Average

Poor

Very poor

Can't say

70 69 68 67 67 68 69 67 66 63 66

75 75 70 71 70 69 73 69 71 63 67

71 72 76 73 71 69 70 67 66 71 68

70 72 72 72 70 69 71 67 68 67 67

67 72 71 69 67 70 69 64 64 64 n/a

75 70 73 70 70 70 68 71 68 68 n/a

n/a

n/a

n/a

n/a

n/a

70 n/a n/a n/a n/a n/a

73 72 72 70

69 67 66 66

65 65 65

q

35-49

50-64

Women

South

Brimbank

State-wide

65+

North

Men

18-34

Metro

23 20 22 27 23 23 24 21

18 18 25 19 26

18 30 28

17

37 37 43 37 41

35 42

38

37 38 37

35

40

33

37 40

42

27 30 24 25 24

25 25

28 30 29 26

31

23

37

27 20

17

5 8 7 8 8 11 7 8 9

7 5 5 6 5 4 7

8

3 2 1 1 2 2 1 2 3 3 3 5 1 3 1 2

6

5 2 3 3 3 4 2 2 3 5 4 5 4 5 1 3 9

2019 Brimbank

2018 Brimbank

2017 Brimbank

2016 Brimbank

2015 Brimbank

2014 Brimbank

2013 Brimbank

State-wide

Metro

North

South

Men

Women

18-34 35-49 50-64 65+

Extremely important

Very important

Fairly important

Not that important

Not at all important

Can't say

54 62 58 57 56 57 55 56 54 54 50

54 55 56 57 56 54 53 50 54 61 49

54 59 60 55 56 57 54 60 53 57 55

51 55 53 56 58 54 55 52 55 57 55

52 55 53 54 n/a 54 55 54 56 59 49

59 59 57 56 n/a 56 55 57 55 51 52

51 61 54 n/a n/a 55 57 n/a 55 58 49

60 60 58 57 57 57 57 57

54

q

52 52

35-49

18-34

Women

South

Metro

Brimbank

Men

North

State-wide

65+

50-64

8 6 5 6 6 5 7 5 6 6 6 9 8 7 7 12 7 5

25 26

23 27 23 23 27 26 25 25 22 27 24 26 27 30

18 21

31 29

32 26 30 31 32

27 31 30 37 28 33 29 41 24

29 26

12

11 10 12 13 13 13

14 13 10 9 13 12

11

8

11

15 16

3 3 5 4 5 4 4

3 5

3 2 4 3 3

5

6 4

21 26 25 25 23 24 18 25 20

27 24 20 19 24 17 18

25 29

2019 Brimbank

2018 Brimbank

2017 Brimbank

2016 Brimbank

2015 Brimbank

2014 Brimbank

2013 Brimbank

2012 Brimbank

State-wide

Metro

North

South

Men

Women

18-34 35-49 50-64 65+

Very good

Good

Average

Poor

Very poor

Can't say

81 82 79 80 79 80 79 79 82 81 79

84 81 81 79 79 80 79 77 82 81 77

81 79 78 80 79 78 79 81 74 74 74

82 84 81 80 79 79 80 80 79 75 77

78 81 78 79 77 77 n/a 79 77 74 77

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

81 80 80 80 79 78 78 78

77 76 75

Women

50-64

35-49

State-wide

South

Brimbank

Metro

65+

North

18-34 Men

36 39 38 34 38 34 39 35 34 36 35 37

30 39 41 36

44 42 45

45 44

41 42 43

42 46

40 48

50 42 42

40

14 16 14 17 14 21 15 17 19 12

17

12

15 15 13

15

2 1 1 1 2 1 2 2 2 2

4 1 4 1 2

2

2

1 1 1

1 1 1 2 3

2 1 1 2

2 2 1 2 2 1 2 2 1 2 2 1

1 2 4

2019 Brimbank

2018 Brimbank

2017 Brimbank

2016 Brimbank

2015 Brimbank

2014 Brimbank

State-wide

Metro

North

South

Men

Women

18-34 35-49 50-64 65+

Extremely important

Very important

Fairly important

Not that important

Not at all important

Can't say

63 58 58 61 58 54 55 59 60 54 51

55 56 58 58 56 52 62 56 57 54 53

62 61 59 56 57 60 59 54 49 54 58

53 54 59 56 55 54 55 56 60 55 52

59 57 n/a 57 57 58 62 58 54 57 55

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

66

p

61 60 59 59 59 58

57 56 55

q

52

q

18-34

Women

Metro

South

Brimbank

North

65+ Men

35-49

State-wide

50-64

11 9 9 9 8 9 7 9 9 12 9 13 17

8 6 8

28 30

24 30 26 30 30 33 31 27 26 30 34

30

18 26

33 32

34 31 34 30 33 30 32 34

35 31 30

37

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9 10 12 11 10 15 14 9 9 9 10 8 5 9

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5 4 5 6 7 3 7 4 5 5 5 4 4 8

4 4

14 15 16 13 15 14 10 14 14 14 14 14 11 8

20 20

2019 Brimbank

2018 Brimbank

2017 Brimbank

2016 Brimbank

2015 Brimbank

2014 Brimbank

State-wide

Metro

North

South

Men

Women

18-34 35-49 50-64 65+

Very good

Good

Average

Poor

Very poor

Can't say

82 81 83 83 81 80 82 83 80 78 81

83 83 82 81 81 78 81 82 81 77 79

79 79 81 83 80 78 80 79 78 76 78

80 80 80 79 76 76 77 79 75 75 73

82 76 78 79 78 77 77 75 76 n/a 73

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82 82 81 80 80 79 79

78 77 77 75

50-64

35-49

Women

65+

South

State-wide

Brimbank

North

Men

Metro

18-34

38 43 40

36 36 32 37 31 36 40 33 44

34 41 42 40

44 42 46

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14 14 13 13

18 20 16 18 15 14 12 16

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2019 Brimbank

2018 Brimbank

2017 Brimbank

2016 Brimbank

2015 Brimbank

2014 Brimbank

State-wide

Metro

North

South

Men

Women

18-34 35-49 50-64 65+

Extremely important

Very important

Fairly important

Not that important

Not at all important

Can't say

68 63 66 62 63 64 62 63 64 60 53

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69

p

68 68 65

63 61 60 60 60 60

56

q

Metro

North

18-34 Men

Brimbank

Women

65+

35-49

South

50-64

State-wide

22 18 15

13 13 18 13 23 28

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2019 Brimbank

2018 Brimbank

2017 Brimbank

2016 Brimbank

2015 Brimbank

2014 Brimbank

State-wide

Metro

North

South

Men

Women

18-34 35-49 50-64 65+

Very good

Good

Average

Poor

Very poor

Can't say

80 80 78 79 75 76 78 77 79 75 80 77 73

78 77 79 77 80 76 76 74 77 74 75 73 73

78 77 81 79 78 73 77 76 79 76 75 73 74

76 76 78 77 78 73 77 76 79 75 76 75 73

77 76 77 75 78 75 75 75 75 75 74 73 n/a

78 76 82 76 77 78 77 76 76 75 79 73 n/a

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79 79 78 78 77 76 76 76 76 75

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q

Personal user

Household user

Women

65+ 50-64 North

Brimbank

18-34

South

State-wide

35-49 Men Metro

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30 34 30 40 38

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2019 Brimbank

2018 Brimbank

2017 Brimbank

2016 Brimbank

2015 Brimbank

2014 Brimbank

2013 Brimbank

State-wide

Metro

North

South

Men

Women

18-34 35-49 50-64 65+

Personal user

Household user

Extremely important

Very important

Fairly important

Not that important

Not at all important

Can't say

62 62 61 59 67 55 59 60 58 53 54 57 51

62 62 61 56 56 55 59 59 56 61 52 57 56

60 61 63 55 62 54 59 57 58 61 60 61 54

67 67 64 60 60 63 61 62 61 65 59 61 55

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68 67 n/a 61 60 64 61 63 62 60 60 63 63

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64

p

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Personal user

Household user

Metro

Men

18-34 35-49

State-wide

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Women

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11 13 9 11 16 14 15 13 15 10 12 13 10 10 13 13 11 14 13

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2019 Brimbank

2018 Brimbank

2017 Brimbank

2016 Brimbank

2015 Brimbank

2014 Brimbank

2013 Brimbank

State-wide

Metro

North

South

Men

Women

18-34 35-49 50-64 65+

Personal user

Household user

Very good

Good

Average

Poor

Very poor

Can't say

84 84 84 80 81 82 82 81 80 79 78

86 86 84 84 84 83 83 81 80 78 77

86 81 82 81 78 80 81 77 75 78 77

83 81 82 82 80 80 80 77 77 77 77

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85 84 84 83 82 82 82

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q

77

q

Women

50-64 65+

35-49

North

Brimbank

South

18-34 Men

Metro

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44 43 46 40

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33 42 45 39 50

41 46 48 45

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2019 Brimbank

2018 Brimbank

2017 Brimbank

2016 Brimbank

2015 Brimbank

2014 Brimbank

2013 Brimbank

State-wide

Metro

North

South

Men

Women

18-34 35-49 50-64 65+

Extremely important

Very important

Fairly important

Not that important

Not at all important

Can't say

64 66 60 60 58 59 61 58 62 61 56

62 54 56 57 57 56 55 59 54 55 54

63 58 55 52 57 48 54 55 55 53 53

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p

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Metro

18-34

North

Men

State-wide

35-49

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65+

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11 10 17 15 15 14 19 13 19 19 14 21 19

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2019 Brimbank

2018 Brimbank

2017 Brimbank

2016 Brimbank

2015 Brimbank

2014 Brimbank

2013 Brimbank

2012 Brimbank

State-wide

Metro

North

South

Men

Women

18-34 35-49 50-64 65+

Very good

Good

Average

Poor

Very poor

Can't say

78 77 77 74 78 79 82 78 79 76 74

80 79 82 76 79 80 82 76 79 76 72

80 78 79 73 78 78 83 76 78 75 72

80 77 81 76 76 79 76 69 75 74 71

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78 78 81 76 79 80 81 75 79 n/a 72

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65+

South

35-49 Men

Brimbank

50-64

Women

18-34

North

Metro

State-wide

39 36 39 38 36

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43

41 40 39

38 43 42

40 42 42 43 39 46 43 41 36 49

14 18 17 19

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2019 Brimbank

2018 Brimbank

2017 Brimbank

2016 Brimbank

2015 Brimbank

2014 Brimbank

2013 Brimbank

State-wide

Metro

North

South

Men

Women

18-34 35-49 50-64 65+

Extremely important

Very important

Fairly important

Not that important

Not at all important

Can't say

67 61 59 61 61 60 56 58 57 57 57

52 52 53 54 54 55 61 54 56 59 50

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18-34

Women

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Men

65+

35-49

Metro

State-wide

50-64

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2019 Brimbank

2018 Brimbank

2017 Brimbank

2016 Brimbank

2015 Brimbank

2014 Brimbank

2013 Brimbank

2012 Brimbank

State-wide

Metro

North

South

Men

Women

18-34 35-49 50-64 65+

Very good

Good

Average

Poor

Very poor

Can't say

77 76 79 75 73 75 73 71 70 74 73

79 79 78 76 77 75 73 70 72 74 69

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76 75 75 74 70 73 n/a 70 70 71 71

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Women

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35-49

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Men

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18-34

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43 46 40 41 34 38

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2019 Brimbank

2018 Brimbank

2017 Brimbank

2016 Brimbank

2015 Brimbank

2014 Brimbank

2013 Brimbank

State-wide

Metro

North

South

Men

Women

18-34 35-49 50-64 65+

Extremely important

Very important

Fairly important

Not that important

Not at all important

Can't say

63 58 62 59 56 60 55 57 56 56 56

59 56 58 55 55 54 53 53 53 52 55

58 61 54 57 56 55 54 54 60 56 61

62 62 58 59 57 57 55 60 60 55 57

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p

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18-34

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Men

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State-wide

South

Metro

35-49

Women

50-64 65+

11 14 11 10 10 15 13 9 9 7 13 10 12 9 16 8 7 9

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2019 Brimbank

2018 Brimbank

2017 Brimbank

2016 Brimbank

2015 Brimbank

2014 Brimbank

2013 Brimbank

2012 Brimbank

State-wide

Metro

North

South

Men

Women

18-34 35-49 50-64 65+

Very good

Good

Average

Poor

Very poor

Can't say

75 76 78 77 77 77 77 79 78 73 71

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Women

35-49

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Brimbank

North

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Metro

State-wide

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2019 Brimbank

2018 Brimbank

2017 Brimbank

2016 Brimbank

2015 Brimbank

2014 Brimbank

2013 Brimbank

State-wide

Metro

North

South

Men

Women

18-34 35-49 50-64 65+

Extremely important

Very important

Fairly important

Not that important

Not at all important

Can't say

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State-wide

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Men

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2019 Brimbank

2018 Brimbank

2017 Brimbank

2016 Brimbank

2015 Brimbank

2014 Brimbank

2013 Brimbank

2012 Brimbank

State-wide

Metro

North

South

Men

Women

18-34 35-49 50-64 65+

Very good

Good

Average

Poor

Very poor

Can't say

85 83 81 81 78 79 75 79 79 81 76 75 74

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State-wide

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2019 Brimbank

2018 Brimbank

2017 Brimbank

2016 Brimbank

2015 Brimbank

2014 Brimbank

2013 Brimbank

State-wide

Metro

North

South

Men

Women

18-34 35-49 50-64 65+

Personal user

Household user

Extremely important

Very important

Fairly important

Not that important

Not at all important

Can't say

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2019 Brimbank

2018 Brimbank

2017 Brimbank

2016 Brimbank

2015 Brimbank

2014 Brimbank

2013 Brimbank

2012 Brimbank

State-wide

Metro

North

South

Men

Women

18-34 35-49 50-64 65+

Personal user

Household user

Very good

Good

Average

Poor

Very poor

Can't say

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North

Metro

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2019 Brimbank

2018 Brimbank

2017 Brimbank

2016 Brimbank

2015 Brimbank

2014 Brimbank

2013 Brimbank

State-wide

Metro

North

South

Men

Women

18-34 35-49 50-64 65+

Personal user*

Household user

Extremely important

Very important

Fairly important

Not that important

Not at all important

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2019 Brimbank

2018 Brimbank

2017 Brimbank

2016 Brimbank

2015 Brimbank

2014 Brimbank

2013 Brimbank

2012 Brimbank

State-wide

Metro

North

South

Men

Women

18-34 35-49 50-64 65+

Personal user*

Household user

Very good

Good

Average

Poor

Very poor

Can't say

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State-wide

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2019 Brimbank

2018 Brimbank

2017 Brimbank

2016 Brimbank

2015 Brimbank

2014 Brimbank

2013 Brimbank

State-wide

Metro

North

South

Men

Women

18-34 35-49 50-64 65+

Extremely important

Very important

Fairly important

Not that important

Not at all important

Can't say

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65+

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Metro

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State-wide

Men

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Brimbank

Women

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2019 Brimbank

2018 Brimbank

2017 Brimbank

2016 Brimbank

2015 Brimbank

2014 Brimbank

2013 Brimbank

2012 Brimbank

State-wide

Metro

North

South

Men

Women

18-34 35-49 50-64 65+

Very good

Good

Average

Poor

Very poor

Can't say

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Men

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2019 Brimbank

2018 Brimbank

2017 Brimbank

2016 Brimbank

2015 Brimbank

2014 Brimbank

2013 Brimbank

State-wide

Metro

North

South

Men

Women

18-34 35-49 50-64 65+

Personal user

Household user

Extremely important

Very important

Fairly important

Not that important

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Can't say

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2019 Brimbank

2018 Brimbank

2017 Brimbank

2016 Brimbank

2015 Brimbank

2014 Brimbank

2013 Brimbank

2012 Brimbank

State-wide

Metro

North

South

Men

Women

18-34 35-49 50-64 65+

Personal user

Household user

Very good

Good

Average

Poor

Very poor

Can't say

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2019 Brimbank

2018 Brimbank

2017 Brimbank

2016 Brimbank

2015 Brimbank

2014 Brimbank

2013 Brimbank

State-wide

Metro

North

South

Men

Women

18-34 35-49 50-64 65+

Extremely important

Very important

Fairly important

Not that important

Not at all important

Can't say

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2019 Brimbank

2018 Brimbank

2017 Brimbank

2016 Brimbank

2015 Brimbank

2014 Brimbank

2013 Brimbank

2012 Brimbank

State-wide

Metro

North

South

Men

Women

18-34 35-49 50-64 65+

Very good

Good

Average

Poor

Very poor

Can't say

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2019 Brimbank

2018 Brimbank

2017 Brimbank

2016 Brimbank

2015 Brimbank

2014 Brimbank

2013 Brimbank

State-wide

Metro

North

South

Men

Women

18-34 35-49 50-64 65+

Personal user

Household user

Extremely important

Very important

Fairly important

Not that important

Not at all important

Can't say

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2019 Brimbank

2018 Brimbank

2017 Brimbank

2016 Brimbank

2015 Brimbank

2014 Brimbank

2013 Brimbank

State-wide

Metro

North

South

Men

Women

18-34 35-49 50-64 65+

Personal user

Household user

Very good

Good

Average

Poor

Very poor

Can't say

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2019 Brimbank

2018 Brimbank

2017 Brimbank

2016 Brimbank

2015 Brimbank

2014 Brimbank

2013 Brimbank

State-wide

Metro

North

South

Men

Women

18-34 35-49 50-64 65+

Personal user

Household user

Extremely important

Very important

Fairly important

Not that important

Not at all important

Can't say

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2019 Brimbank

2018 Brimbank

2017 Brimbank

2016 Brimbank

2015 Brimbank

2014 Brimbank

2013 Brimbank

State-wide

Metro

North

South

Men

Women

18-34 35-49 50-64 65+

Personal user

Household user

Very good

Good

Average

Poor

Very poor

Can't say

84 84 83 83 86 84 83 83 81 81 83

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87 82 82 83 83 84 83 82 80 82 79

83 84 81 82 83 82 82 82 79 80 81

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84 83 n/a 80 85 84 81 83 79 77 78

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81 80

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35-49 65+

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18-34 Men

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2019 Brimbank

2018 Brimbank

2017 Brimbank

2016 Brimbank

2015 Brimbank

2014 Brimbank

2013 Brimbank

State-wide

Metro

North

South

Men

Women

18-34 35-49 50-64 65+

Extremely important

Very important

Fairly important

Not that important

Not at all important

Can't say

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76 65 69 66 68 75 70 67 65 70 71

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Metro

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North

Men

Brimbank

65+

State-wide

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35-49

Women

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2019 Brimbank

2018 Brimbank

2017 Brimbank

2016 Brimbank

2015 Brimbank

2014 Brimbank

2013 Brimbank

2012 Brimbank

State-wide

Metro

North

South

Men

Women

18-34 35-49 50-64 65+

Very good

Good

Average

Poor

Very poor

Can't say

66 63 61 63 62 61 62 60 59 59 60

67 66 63 68 66 63 62 59 59 60 63

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Women

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Men

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2019 Brimbank

2018 Brimbank

2017 Brimbank

2016 Brimbank

2015 Brimbank

2014 Brimbank

2013 Brimbank

State-wide

Metro

North

South

Men

Women

18-34 35-49 50-64 65+

Extremely important

Very important

Fairly important

Not that important

Not at all important

Can't say

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61 59 60 68 60 58 55 59 55 57 54

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State-wide

Women

Metro

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2019 Brimbank

2018 Brimbank

2017 Brimbank

2016 Brimbank

2015 Brimbank

2014 Brimbank

2013 Brimbank

2012 Brimbank

State-wide

Metro

North

South

Men

Women

18-34 35-49 50-64 65+

Very good

Good

Average

Poor

Very poor

Can't say

73 75 73 73 73 74 74 71 70 70 67

76 74 72 73 70 70 75 71 72 72 64

71 75 73 72 75 69 76 72 73 68 68

74 72 72 72 71 71 73 71 70 70 66

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Men

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2019 Brimbank

2018 Brimbank

2017 Brimbank

2016 Brimbank

2015 Brimbank

2014 Brimbank

2013 Brimbank

State-wide

Metro

North

South

Men

Women

18-34 35-49 50-64 65+

Extremely important

Very important

Fairly important

Not that important

Not at all important

Can't say

65 58 57 61 61 60 60 64 53 54 53

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Men

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State-wide

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2019 Brimbank

2018 Brimbank

2017 Brimbank

2016 Brimbank

2015 Brimbank

2014 Brimbank

2013 Brimbank

2012 Brimbank

State-wide

Metro

North

South

Men

Women

18-34 35-49 50-64 65+

Very good

Good

Average

Poor

Very poor

Can't say

75 77 74 69 71 72 74 71 70 73 65

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76 77 74 76 71 76 73 73 73 70 68

74 74 74 71 71 70 70 71 72 72 70

75 73 n/a 74 71 70 71 72 73 70 70

74 74 n/a 71 71 74 71 70 70 70 63

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Women

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Men

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2019 Brimbank

2018 Brimbank

2017 Brimbank

2016 Brimbank

2015 Brimbank

2014 Brimbank

2013 Brimbank

State-wide

Metro

North

South

Men

Women

18-34 35-49 50-64 65+

Extremely important

Very important

Fairly important

Not that important

Not at all important

Can't say

67 60 63 63 62 61 65 60 54 51 52

58 60 61 62 60 56 59 64 57 49 51

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Women

35-49

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North

Men

65+

50-64

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2019 Brimbank

2018 Brimbank

2017 Brimbank

2016 Brimbank

2015 Brimbank

2014 Brimbank

2013 Brimbank

2012 Brimbank

State-wide

Metro

North

South

Men

Women

18-34 35-49 50-64 65+

Very good

Good

Average

Poor

Very poor

Can't say

80 79 77 77 76 75 76 77 74 74 73

75 71 73 72 72 74 73 71 73 70 72

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Women

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Brimbank

35-49

50-64 65+

North

Metro

Men

State-wide

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36

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43

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40 47 39 38 41 34

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2019 Brimbank

2018 Brimbank

2017 Brimbank

2016 Brimbank

2015 Brimbank

2014 Brimbank

2013 Brimbank

State-wide

Metro

North

South

Men

Women

18-34 35-49 50-64 65+

Extremely important

Very important

Fairly important

Not that important

Not at all important

Can't say

63 66 64 66 62 63 64 61 63 60 61

60 62 64 62 61 62 62 68 64 62 59

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35-49

North

Brimbank

South

65+

State-wide

Women

50-64

14 11 9 7 12 11 12 11 13 10 16 15 13 19 16

6 10

29 35 33

31 32 34 36 35 35 34 27 31 28 27 30

26

35

34 28 31

30 31 37 32 31 29 34 34 32

35 32 37

41 27

10 9

9 13 9 8 8

9 8 8 10 9 11 11 8

7 11

1 2

2 4 4 1 1 3

2 1 2 1 2

3

3 1

12 16 17 15 12 9 12 12 14 14 11 12 12 11 7

17 16

2019 Brimbank

2018 Brimbank

2017 Brimbank

2016 Brimbank

2015 Brimbank

2014 Brimbank

2013 Brimbank

State-wide

Metro

North

South

Men

Women

18-34 35-49 50-64 65+

Very good

Good

Average

Poor

Very poor

Can't say

85 86 81 81 82 81 84 85 78 80 80

86 82 82 86 83 80 82 83 81 77 79

84 79 79 77 79 80 79 79 81 76 74

87 80 79 81 81 80 80 82 82 77 75

84 83 81 76 80 80 82 78 78 n/a 76

85 83 82 87 83 80 80 84 81 n/a 81

n/a

n/a

n/a

n/a

n/a

80 n/a n/a n/a n/a n/a

85 83 83 83 82

81 81 80 79 79

q

79

Women

18-34

South

35-49

Brimbank

State-wide

65+

North

50-64

Metro

Men

48 51 50

41 49 46 49 47 43 45 50

41 55 52 49

47 42

34 30 34

39 28 32 35 35

36 35 34

35

33 33

34

28 40

14 14 11 14

15 16 12 13

15 15 13

19 9 12 14

19 13

2 2 2 4 5 3 2 3 4 4 1 3 1 1 1 4 2

1 1 1 1 1 1

1 1

1 1 1 1

1 1

1 1 1 1 2 2 1 1 2

1 1 1

1 1 2

2019 Brimbank

2018 Brimbank

2017 Brimbank

2016 Brimbank

2015 Brimbank

2014 Brimbank

2013 Brimbank

State-wide

Metro

North

South

Men

Women

18-34 35-49 50-64 65+

Extremely important

Very important

Fairly important

Not that important

Not at all important

Can't say

71 73 69 67 72 73 71 69 69 75 65

70 62 68 70 66 66 65 64 65 67 66

69 63 68 70 64 62 64 65 62 60 65

70 65 69 68 64 68 66 63 68 66 65

71 72 n/a 74 68 69 68 67 68 63 59

70 64 n/a 69 64 65 65 66 67 68 63

70 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a

72

p

71 70

p

69 68 67 67 67 67

65

61

q

State-wide

18-34

Metro

65+

South

Men

Brimbank

Women

North

35-49

50-64

16 18 12

9 13 15 12 20 13 12 18 18 14 22 15

7 15

27 33

30 31 32 30 33

38

33 28 27 27 28 31

26

25 25

23 18

23 21 19 21 22

18

19

21 24 26

20

22

24

29 16

5 4 4

6 5 4 7 4

3 6 4 3

6

4

4 6

5

2 1 3 3 3 2 2 2

1

3 3

1

1

4 2

2

27 26 28 30 28 28 23 19

31 33 25 23

31 19

27 31

38

2019 Brimbank

2018 Brimbank

2017 Brimbank

2016 Brimbank

2015 Brimbank

2014 Brimbank

2013 Brimbank

State-wide

Metro

North

South

Men

Women

18-34 35-49 50-64 65+

Very good

Good

Average

Poor

Very poor

Can't say

78 75 78 77 82 79 81 78 76 78 78

80 78 75 76 80 81 80 78 78 76 76

76 78 75 76 78 79 74 74 74 69 68

80 77 74 75 80 77 76 76 76 75 70

77 75 n/a 75 76 75 72 72 72 70 65

83 75 n/a 75 79 78 79 77 75 75 71

n/a

n/a

n/a

75 n/a n/a n/a n/a n/a n/a n/a

79 77 77 77 76 76 76 76

75 75 72

35-49 65+

Metro

State-wide

50-64

Women

North

Brimbank

South

Men

18-34

37 40 40 37 35

29 36 38 38 38 36 34 40 36 42

33 36

34 37 37

30 39

37 37 35 36 34 34 38 30

27

37

41 35

20 17 18

22 19

25 19 19 18 18 21 20 20

27

13 19

16

6 3 3 7 4 5 4 5 5 6 6 5 6 6 7 4

6

1 2 1 2 2 2

1 1 1 1 1 1 3

2 1 1 2 1 2 3 1 2 2 2 2 3

1 3 6

2019 Brimbank

2018 Brimbank

2017 Brimbank

2016 Brimbank

2015 Brimbank

2014 Brimbank

2013 Brimbank

State-wide

Metro

North

South

Men

Women

18-34 35-49 50-64 65+

Extremely important

Very important

Fairly important

Not that important

Not at all important

Can't say

55 52 53 53 53 50 54 53 52 50 53

53 49 54 50 52 47 54 50 52 51 59

58 57 53 52 55 53 54 57 51 51 57

57 57 57 58 57 53 57 57 54 54 61

59 54 54 54 56 52 58 58 54 n/a 59

58 58 59 59 58 57 58 56 54 n/a 58

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

52 n/a n/a

55 55 54 54 54 53 53 53 52 52

50

18-34

North

Men

35-49

Brimbank

50-64

South

Women

State-wide

Metro

65+

7 4 7 7 11 9 9 7 5 6 8 8 6 5 12 6 6

24 26 22 28 23 24 30

25 23 25 23 26

22 30 21

20 19

32 32

28 31 29 29 25

29 31 27 34 30

33 33

28 39

27

14 15

18 14

11 12 15 16

15 14 14 12 15 16

10 8

19

6 5 6 5

6 5 3 8 6

4

8 7 5 4

11 7 6

17 18 20 15 20 20 17 15 19

24 14 16 18 13 18 20

22

2019 Brimbank

2018 Brimbank

2017 Brimbank

2016 Brimbank

2015 Brimbank

2014 Brimbank

2013 Brimbank

State-wide

Metro

North

South

Men

Women

18-34 35-49 50-64 65+

Very good

Good

Average

Poor

Very poor

Can't say

Men

50%

Women

50%

11% 24%

25%

18%

21%

18-24 25-34 35-49 50-64 65+

Men

49%

Women

51%

Men

49%

Women

51%

10% 25%

25%

16%

24%

18-24 25-34 35-49 50-64 65+

8% 18%

21%

23%

30%

18-24 25-34 35-49 50-64 65+

136

14

8

9

11

9

10

13

13

17

11

17

14

10

7

73

75

79

72

77

79

80

1

2019 Brimbank

2018 Brimbank

2017 Brimbank

2016 Brimbank

2015 Brimbank

2014 Brimbank

2013 Brimbank

0-5 years

5-10 years

10+ years

Can't say

138

Languages other

than English

48%

English only

52%

7 5 3 3 3 2 2 1 1 1 1

VIETNAMESE

ITALIAN

CHINESE

CROATIAN

HINDI

ARABIC

GREEK

FRENCH

GERMAN

KOREAN

SPANISH

140

Appendix A:

Index scores,

margins of error

and significant

differences

141

Many questions ask respondents to rate council

performance on a five-point scale, for example, from

‘very good’ to ‘very poor’, with ‘can’t say’ also a

possible response category. To facilitate ease of

reporting and comparison of results over time, starting

from the 2012 survey and measured against the state

wide result and the council group, an ‘Index Score’ has

been calculated for such measures.

The Index Score is calculated and represented as a

score out of 100 (on a 0 to 100 scale), with ‘can’t say’

responses excluded from the analysis. The ‘%

RESULT’ for each scale category is multiplied by the

‘INDEX FACTOR’. This produces an ‘INDEX VALUE’

for each category, which are then summed to produce

the ‘INDEX SCORE’, equating to ‘60’ in the following

example.

Similarly, an Index Score has been calculated for the

Core question ‘Performance direction in the last 12

months’, based on the following scale for each

performance measure category, with ‘Can’t say’

responses excluded from the calculation.

Appendix A:

Index Scores

142

402

400

+/-4.9

185

201

+/-7.2

217

199

+/-6.7

140

135

+/-8.3

262

265

+/-6.1

63

141

+/-12.4

76

101

+/-11.3

122

73

+/-8.9

141

85

+/-8.3

The sample size for the 2019 State-wide Local

Government Community Satisfaction Survey for

Brimbank City Council was n=402. Unless otherwise

noted, this is the total sample base for all reported

charts and tables.

The maximum margin of error on a sample of

approximately n=402 interviews is +/-4.9% at the 95%

confidence level for results around 50%. Margins of

error will be larger for any sub-samples. As an

example, a result of 50% can be read confidently as

falling midway in the range 45.1% - 54.9%.

Maximum margins of error are listed in the table below,

based on a population of 161,000 people aged 18

years or over for Brimbank City Council, according to

ABS estimates.

Appendix A:

Margins of error

143

Within tables and index score charts throughout this

report, statistically significant differences at the 95%

confidence level are represented by upward directing

green (



) and downward directing red arrows (



).

Significance when noted indicates a significantly higher

or lower result for the analysis group in comparison to

the ‘Total’ result for the council for that survey question

for that year. Therefore in the example below:

•



The state-wide result is significantly higher than

the overall result for the council.

•



The result among 50-64 year olds is significantly

lower than for the overall result for the council.

Further, results shown in green and red indicate

significantly higher or lower results than in 2018.

Therefore in the example below:

• The result among 35-49 year olds in the council is

significantly higher than the result achieved among

this group in 2018.

• The result among 18-34 year olds in the council is

significantly lower than the result achieved among

this group in 2018.

Appendix A:

Significant difference reporting notation

144

54



57 58

60

67



66

50-64

35-49

Metro

Brimbank

18-34

State-wide

The test applied to the Indexes was an Independent

Mean Test, as follows:

Z Score = ($1 - $2) / Sqrt (($5

^2 / $3) + ($6^2 / $4))

Where:

• $1 = Index Score 1

• $2 = Index Score 2

• $3 = unweighted sample count 1

• $4 = unweighted sample count 2

• $5 = standard deviation 1

• $6 = standard deviation 2

All figures can be sourced from the detailed cross

tabulations.

The test was applied at the 95% confidence interval, so

if the Z Score was greater than +/- 1.954 the scores are

significantly different.

Appendix A:

Index score significant difference calculation

145

Appendix B:

Further project

information

146

Further information about the report and explanations

about the State-wide Local Government Community

Satisfaction Survey can be found in this section

including:

• Survey methodology and sampling

• Analysis and reporting