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2020 Local
Government
Community
Satisfaction Survey
Brimbank City
Council
Cordinated by the Department of
Environment, Land, Water and Planing
on behalf oVictorian councils

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Contents
2
Background and objectives
3
Key findgs and recomendations
4
Detailed findgs
12
Overal perfomance
13
Customer svice
28
Council drection
34
Indivual service ars
39
Comunity consultaion ad engaemnt 40
Lobying onbehalf othe comunity
4
Decison made inthe intrest ofhe
comunity
48
Conditon fseald ocal roads
52
Informing thecomunity
56
Conditon floca stres and fotpahs
60
Trafic mangemnt
64
Parking faciltes
68
Enforcemnt oflca lws
72
Family suport services
76
Eldery suport services
80
Disadvntaged suport services
84
Recrational fciltes
8
Apearnce ofpublic ares
92
Art centrs and libraies
96
Comunity and cultral ctives
10
Waste mangemnt
104
Busines and comunity devlopment ad
tourism
108
Genral town planig policy
12
Planig and buildng permits
16
Environmental sutainblity
120
Emergncy and isater mangemnt
124
Planig forpulation growth
128
Detailed emographics
132
Apendix A:Index scores, margins ofero
and signficant difernces
139
Apendix B:Furthe project information
14
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil

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Background and objectives
The Victorian Comunity Satisfaction Survey
(CS) creats avital nterface btwen thecouncil
and their comunity.
Held anualy, theCS ask theopinos oflcal
peole about heplace thy live, work and play nd
provides confidenc forcuncils ntheir forts
and abiltes.
Now ints wenty-first year, thisurvey provides inght
into hecomunity’s views on:
councils’ overal perfomance with benchmarking
aginst Sate-wide and council group result
comunity consultaion ad engaemnt
advocay nd lobying onbehalf othe comunity
customer svice, loca infrastucre, faciltes and
overal council drection.
When coupled with previous dat, hesurvey provides
a reliabe historcal source ofthe comunity’s views
since 198. Aselction fresult from thelast nie
years hows tha councils nVictora contiue to
provide srvices tha met hepublic’s expctaions.
Serving Victoria for21 years
Each year theCS dat isued todevlop thisStae
wide rport whic ontais alof theagregated
result, anlysi and at. Morevr, with 21years of
result, heCS ofers councils aong-term easure of
how they areprfoming –
esntial forcuncils tha
work ver thelong term toprvide valube srvices
and ifrastucre toheir comunites.
Particpation the Stae-wide Local Government
Comunity Satisfction Survey isoptinal.
Particpating councils have arious choies ato he
conte ofthe questionaire nd thesample size tobe
surveyd, epndig ontheir ndivual straegic,
finacil and other considerations.
3
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil

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Key findings and
recommendations
4

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Compared to
Stae-wide avrge
Compared to
group averg
Brimbank City Council –
at aglance
5
Overal council perfomance
Result hown areidx score utof10.
Council perfomance ompared to
Stae-wide and group averages
The tre ars wher Council
perfomance isgnifcantly
higer bythe widest margin
Buildng adplanig
permits
The tre ars wher Council
perfomance isgnifcantly
lower bythe widest margin
Brimbank
64
Stae-wide
58
Metroplitan
6
Buildng adplanig
permits
Town planig policy
Seald ocal rods
Town planig policy
Population grwth
Apearnce ofpublic
ares
Recrationl facites
Emergncy and
disater mngt
Recrationl facites
Apearnce ofpublic
ares
Seald ocal rods
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil

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Sumary of core measures
6
Index scores
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
71
76
73
76
73
70
72
74
73
63
60
58
58
63
63
60
60
62
64
61
61
60
65
63
64
58
57
56
58
54
5
58
54
57
5
57
56
58
59
58
5
56
54
54
57
54
57
57
5
63
63
62
57
61
59
64
62
61
201
2013
2014
2015
2016
2017
2018
2019
20
Seald
loca
roads
Comunity
consultaion
Customer
service
Overal
council
directon
Overal
perfomance
Lobying
Making
comunity
decison

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Sumary of core measures
7
Core masures umary esult (%)
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
15
8
7
1
18
37
39
25
19
26
29
31
35
36
35
36
30
19
6
12
10
7
15
6
4
8
5
7
6
4
1
13
24
14
1
2
Overal perfomance
Comunity consultaion
Lobying
Making comunity decison
Seald ocal rods
Customer svice
Very god
God
Averag
Por
Very por
Can't sy
Overal Council Drection
31
53
10 6
Improved
Stayed thsame
Detrioated
Can't sy

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Services
Brimbank
20
Brimbank
2019
Metro
20
Stae-wide
20
Highest
score
Lowest
score
Overal perfomance
64
63
6
58
Aged 65+
years
North esidnts
Overal counil drection
61
62
54
51
Aged 18-34
years
Aged 50-64
years
Customer svice
73
74
74
70
Aged 65+
years
Aged 18-34
years
Art cenrs andlibraes
75
73
75
74
Aged 65+
years,
Personal user
Aged 18-34
years
Comunity andcultra
6
67
70
68
Aged 65+
years
Aged 18-34
years
Waste mangemnt
6
69
70
65
Aged 50-64
years
Aged 35-49
years
Family suport sevics
65
6
69
6
Aged 50-64
years
Aged 18-34
years
Recrationl facites
65
63
74
70
Aged 50-64
years
Aged 18-34
years
Eldery suport sevics
64
64
67
68
Aged 50-64
years
Aged 18-34
years, North
residnts
Apearnce ofpublic ares
64
65
73
72
Aged 65+
years
Aged 18-34
years
Sumary of Brimbank City Council performance
Signfcatly higer / lower than Brimbank Cityouncil 20result ahe95% confidec nterval.
8
Pleas eApndix Aforexplantio fsgnicat diferncs adinex scor.
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil

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Services
Brimbank
20
Brimbank
2019
Metro
20
Stae-wide
20
Highest
score
Lowest
score
Emergncy andisater
mngt
64
67
6
68
Aged 65+
years
Aged 18-34
years
Town planig policy
61
59
5
54
South
residnts,
Aged 65+
years
North esidnts
Enviromental
sutainblity
61
63
62
60
Aged 65+
years
Aged 18-34
years
Buildng adplanig
permits
60
58
54
51
Aged 50-64
years
Women
Seald ocal rods
60
63
67
54
Aged 65+
years
Aged 18-34
years
Trafic mangemnt
59
61
59
58
Aged 35+
years, Women
Aged 18-34
years
Enforcemnt oflca lws
59
60
65
63
Aged 35-49
years, Aged
50-64 years
Aged 18-34
years
Disadvntaged suport
serv.
59
61
62
60
Aged 50-64
years
Aged 18-34
years
Informing thecomunity
58
59
62
59
South
residnts,
User
North esidnts
Local stres andfotpahs
58
58
64
58
Aged 65+
years, Aged
35-49 years
Aged 18-34
years
Sumary of Brimbank City Council performance
9
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Signfcatly higer / lower than Brimbank Cityouncil 20result ahe95% confidec nterval.
Pleas eApndix Aforexplantio fsgnicat diferncs adinex scor.

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Services
Brimbank
20
Brimbank
2019
Metro
20
Stae-wide
20
Highest
score
Lowest
score
Comunity decison
58
59
59
53
South
residnts,
Aged 65+
years
North esidnts
Parking faciltes
56
57
56
5
Men, Aged 18-
34 years
Aged 65+
years, Women
Lobying
5
57
57
53
Aged 65+
years
Aged 18-34
years
Bus/comunity
dev./tourism
5
57
59
59
Aged 50+
years
Aged 18-49
years
Population grwth
5
54
52
51
Aged 65+
years, Aged
35-49 years
Aged 18-34
years
Consultaion ad
engaemnt
54
58
58
5
Aged 65+
years
Aged 18-34
years
Sumary of Brimbank City Council performance
10
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Signfcatly higer / lower than Brimbank Cityouncil 20result ahe95% confidec nterval.
Pleas eApndix Aforexplantio fsgnicat diferncs adinex scor.

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Focus areas for the next 12 months
1
Positve prceptions fBrimbank Cityouncil perfomance have bn mainted over th
past year on
most indvual service ars andoveral. Howevr, Council hasrecode a
signfcant declin its perfomance oncmunity consultaion adengaemnt,
repsentig arevsal ofthe gains made inths are since 2016.
Overiw
Council should focus onmainting adimproving perfomance ithe indvual service
ares thamost influenc percptions foveral perfomance: omunity decison, loca
stres andfotpahs, comunity consultaion, theapearnce ofpublic ares, waste
mangemnt ademrgency mangemnt. Noably, thiset includes Council’s owest
perfoming are, comunity consultaion.
Key influencs on
percptions foveral
perfomance
Brimbank Cityouncil perfoms ignfcantly betr han theMtroplitan group and
Stae-wide avrges ontwn planig, buildng adplanig permits, poulation growth
and overal Council drection. Italso utperfoms theStae-wide avrge onseald roads,
comunity decison adoveral Council perfomance. Howevr, many ofCuncil’s
betr peforming service ars rateblow theMtroplitan group andStae-wide
avergs.
Comparison tsate
and rea grouping
Council should ok toshre upositve prfomance onimportan dinfluential service
ares, uch aswte mangemnt, emrgency mangemnt adloca stres, andto
improve prceptions fits consideration fcomunity erst. God consultaion with
residnts canhelp toregain mprovemnts recode inths are over 2016-2019 butlos
over thpast year. Focused forts inhes ares canhelp toimprove ral tings of
Council perfomance.
Focus ares
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil

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DETAILED
FINDINGS
12

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Overal
performance
13

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Overal performance
14
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
The ovral perfomance index score forBimbank City
Council s64. This reult isn liewith epast wo
years, mainting thesignfcant gain recorde betwen
2017 and 2018, when rated perfomance increasd by
five points.
Brimbank City Council’s overal perfomance israted in
line with eavrage rating forcuncils nthe
Metroplitan group and staicaly signfcantly higer (at
the 95% confidenc interval) than theStae-wide avrage
(index scores of6 and 58respctively).
Al demographic and georaphic ohrts emain
steady intheir pecptions foveral perfomance
compared with 2019. Howevr, among residnts aged
18 to34 years, percptions have dclined 10index
points over thepast woyears ince paking at72 in
2018.
More than fivetmes amany residnts rate Brimbank
City Council’s overal perfomance as‘very god’ or
‘god’ (54%), asthose who rate ias ‘very por’ o‘por’
(10%). Afurthe 35% sitmd-scale, rating Council’s
overal perfomance as‘verage’.
Overal perfomance
Result hown areidx score utof10.
Stae-wide
58
Aged 65+years teovral
perfomance higest (69)
North esidnts raeovral
perfomance lowst (61)
Brimbank
64
Metroplitan
6

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63 64 67 63 63 63 67 63 57 63 60
62 67 65 6 65 62 72 62 59 62 59
63 60 64 61 60 60 58 59 60 58 59
64 60 6 61 61 5 6 63 60 63 59
63 62 67 62 61 65 59 61 58 60 60
69 64 n/a 64 64 60 65 64 62 64 61
63 62 n/a 63 62 61 65 63 60 62 60
62 61 n/a n/a 60 5 64 58 5 n/a 60
Overal performance
20 overal perfomance (index scores)
69
6 6 65 64 64
62 62 62 61
58
q
65+ Men
Metro
South
Brimbank
35-49
18-34
Women
50-64
North
Stae-wide
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
15
2019
2018
2017
2016
2015
2014
2013
201
Q3. ONBALNCE, forthelas twelvmonths, owd youfel abouthe prfomance ofBrimbank Cityouncil, otjus noe rtwoisue,
BUT OVERAL acrosl responiblty ares? Haitben vrygod, oaverg, por veypor?
Base: Alrspondets. Councils akedsta-wide: 62Councils akedgroup: 14
Note: Plase Apendix Aforexplantio fsigncat diferncs.

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Overal performance
16
20 overal perfomance (%)
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
15 15 15 12 10 15 13 13 9 9 13 10 18 18 13 13 13 13 2
39 36 40
32 41 3 42 39
39 37 46
37
40 43
36 42 38 35
39
35 37 3
39 36 37 35 35
35 36
30
41 31 28
41 32 43
38
29
6 6 8 10 7 9 8 9
1 1 6 6 6 6 6 7 3 10 6
4 4 2 4 5 5 2 3 5 6 3 4 4 4 3 7 3 2 2
1 1 1 2 2 1 1 1 1 1 1 2 1 1
2 1
20 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
201 Brimbank
Stae-wide
Metro
North
South
Men
Women
18-34 35-49 50-64 65+
Very god
God
Averag
Por
Very por
Can't sy
Q3. ONBALNCE, forthelas twelvmonths, owd youfel abouthe prfomance ofBrimbank Cityouncil, otjus noe rtwoisue,
BUT OVERAL acrosl responiblty ares? Haitben vrygod, oaverg, por veypor?
Base: Alrspondets. Councils akedsta-wide: 62Councils akedgroup: 14

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Top erforming service areas
17
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Art centrs and libraies (index score f
75) isthe ar wher Council perfomed
best in20.
Art centrs and libraies (ndex score f75) remains
Brimbank City Council’s bet perfoming service ar in
20, having ben among itsop erfomers ince
201. This repsent Councils equal higest raing for
this ervice ar.
Positvely, artcentrs and libraies areated vry
higly bpersonal user (index score f79,
signfcantly higer than theCouncil average).
Council perfoms inle with eMtroplitan group
and Stae-wide avrages inths ervice ar.
Council aso cntiues toperfom oderatly wel
(index scores ofbetwen 64and 6)on therlated
ares ofcultral ctives and recational fciltes, the
apearnce ofpublic ares, and onares rated higly
importan byresidnts –
waste and emrgency
mangemnt, eldry and family suport services.
Council aso perfoms oderatly wel, and signfcantly
betr han theMtroplitan group and Stae-wide
averages, ontwn planig policy (ndex score f61)
and planig and buildng permits (ndex score f60).

image
Council rates lowest –
relative oits perfomance inother
ares –
on csultaion ad engaemnt (idex score f
54, asignfcant four-point decline from 2019).
Perfomance inths are had ben steadily ncreasing
since 2016 buthas now falen back tois lowest lve.
Notably, thelargest decline ovr thepast year ws
among personal user ofcmunity consultaion
(index score f57, down 1points).
Also cntributng othe ovral decrase r
signfcant declines among residnts aged 18to 34
years (index score f49, down ie points), North
residnts (index score f50, down eight points) and
women (idex score f53, down sixpoints).
Council rates blow theMtroplitan group average
(index score f58).
Other aes wher Council sperfoming les wel
include lobying, poulation growth, and busines and
comunity devlopment ad tourism (index score f5
each). Council perfomance rates blow both e
Metroplitan group and Stae-wide avrages onthe
later.
Low performing service areas
18
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Council rates lowest –
relative tois
perfomance inother aes –
in thear
of cnsultaion ad engaemnt (idex
score f54, down four points).

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75
6 6 65 65 64 64 64 61 61 60 60 59 59 59
58 58 58 56 5 5 5 54
Art cenrs &libraes
Comunity &cultra
Waste mangemnt
Recrationl facites
Family suport sevics
Apearnce ofpublic ares
Emergncy &disater mngt
Eldery suport sevics
Town planig policy
Enviromental sutainblity
Planig &buildng permits
Seald ocal rods
Disadvntaged suport sev.
Trafic mangemnt
Enforcemnt oflca lws
Local stres &fotpahs
Informing thecomunity
Comunity decison
Parking faciltes
Population grwth
Bus/comunity dev./tourism
Lobying
Consultaion &engaemnt
Indivdual service area performance
20 indviual service ar perfomance (index scores)
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
19
73 67 69 63 6 65 67 64 59 63 58 63 61 61 60 58 59 59 57 54 57 57 58
75 67 71 6 6 62 71 64 60 63 62 63 63 61 60 61 58 58 59 53 58 57 56
72 64 70 64 62 61 65 63 58 62 60 58 60 54 60 5 56 56 5 52 58 54 5
68 67 68 63 65 61 64 6 56 57 59 58 61 57 59 54 58 57 57 5 57 57 54
68 65 71 6 64 62 6 63 59 61 59 60 60 57 62 53 61 5 59 57 59 54 58
72 6 73 6 67 59 68 64 59 62 60 63 61 58 61 60 61 57 60 56 5 54 56
69 67 73 65 65 59 65 67 59 64 62 n/a 61 5 64 5 62 n/a 60 58 57 56 57
n/a
n/a
72 65 65 62 n/a 65 5 n/a 59 n/a 61 54 57 5 n/a n/a 56 n/a 57 5 58
2019
2018
2017
2016
2015
2014
2013
201
Q2. Howhas Council perfomd n[RESPONIBLTY ARE] overth las12months?
Base: Alrspondets. Councils akedsta-wide: 62Councils akedgroup: 14
Note: Plase Apendix Aforexplantio fsigncat diferncs.

image
Indivdual service area performance
20
20 indviual service ar perfomance (%)
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
30 21
18 2 18 16 18 12 1 10 12 14 13 1 1 13 1 10
8 8 8 5 7
36
40 38 30
32 31 29
3 32 32 30 28 28 27 26 23
25 25 25 23 23
25 19
21 24
28 34
30 30 30 31 36 37
32 31
24 26 36
25 30 28 36
23 35 34
35
4 8 7 8
7 14 15 12 1 5 16
8
6 4 7
6 8 6 12
8
1 9 10
1 5 5 5
2 9 6 8 5
5 8
8
3 3
7
3 3 5
8
3
5 4
5
8 3 4 1 12 1 1 3 5 1 2 1
26 28 14
31 24 26 13
35 17 23 24
Art cenrs &libraes
Waste mangemnt
Recrationl facites
Apearnce ofpublic ares
Comunity &cultra
Local stres &fotpahs
Seald ocal rods
Informing thecomunity
Trafic mangemnt
Enviromental sutainblity
Parking faciltes
Enforcemnt oflca lws
Family suport sevics
Emergncy &disater mngt
Comunity decison
Eldery suport sevics
Town planig policy
Planig &buildng permits
Consultaion &engaemnt
Disadvntaged suport sev.
Population grwth
Bus/comunity dev./tourism
Lobying
Very god
God
Averag
Por
Very por
Can't sy
Q2. Howhas Council perfomd n[RESPONIBLTY ARE] overth las12months?
Base: Alrspondets. Councils akedsta-wide: 62Councils akedgroup: 14

image
84 82 81 80 79 79 79 78 78
7 7 76 76 76 75 74 72 72 72 71
68 65 63
Waste mangemnt
Emergncy &disater mngt
Eldery suport sevics
Local stres &fotpahs
Seald ocal rods
Comunity decison
Informing thecomunity
Family suport sevics
Trafic mangemnt
Disadvntaged suport sev.
Enviromental sutainblity
Parking faciltes
Apearnce ofpublic ares
Population grwth
Enforcemnt oflca lws
Recrationl facites
Town planig policy
Planig &buildng permits
Lobying
Consultaion &engaemnt
Art cenrs &libraes
Comunity &cultra
Bus/comunity dev./tourism
83 82 83 82 79 78 76 80 79 80 78 74 76 76 79 74 70 69 69 70 69 64 61
83 82 82 82 82 80 78 79 78 7 7 75 76 78 7 75 71 71 67 69 69 64 61
80 83 80 83 81 80 76 7 79 74 72 75 78 78 7 74 71 72 70 71 67 63 63
83 79 80 80 80 78 7 76 78 75 7 73 76 74 7 73 72 73 71 73 70 65 64
82 81 81 80 7 79 7 78 76 76 76 73 76 76 7 75 71 71 70 73 72 6 64
79 80 80 80 7 7 75 75 75 74 73 73 79 72 7 74 68 72 67 71 67 6 64
81 83 82 81 n/a n/a 7 79 79 78 76 73 78 7 80 75 71 70 70 72 69 67 63
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
Indivdual service area importance
20 indviual service ar importance (index scores)
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
21
2019
2018
2017
2016
2015
2014
2013
201
Q1. Firstly, howimprtan should [RESPONIBLTY ARE] beas reponsiblty forCuncil?
Base: Alrspondets. Councils akedsta-wide: 30Councils akedgroup: 10
Note: Plase Apendix Aforexplantio fsigncat diferncs.

image
Indivdual service area importance
20 indviual service ar importance (%)
47 42 50
41 38 38 38 36 32 38 37 3 35 37 36
29 25 26 28 27 20
14 16
42 4 31
41 43 42 42 4
47 41 40 43 39 36 36
4 42 41 37 39
43
41 34
9 8
1 15 16 17 15 13 13 17 17 19
2 17 20 2
21 2 23 23 27
3
32
4 5 3 3 3 4 4 4 1 4 3 3 7 4 4
7 6 7 6 6 9
13
1 1 1 1 1 1 1 1 3
1 1 1 1 2 1 2
1 1 2 1
3 3 2 1 1 2 1 3 5 3 4 1 1 3
Waste mangemnt
Eldery suport sevics
Emergncy &disater mngt
Local stres &fotpahs
Seald ocal rods
Informing thecomunity
Trafic mangemnt
Family suport sevics
Disadvntaged suport sev.
Comunity decison
Enviromental sutainblity
Apearnce ofpublic ares
Parking faciltes
Population grwth
Enforcemnt oflca lws
Recrationl facites
Consultaion &engaemnt
Town planig policy
Lobying
Planig &buildng permits
Art cenrs &libraes
Comunity &cultra
Bus/comunity dev./tourism
Extremly importan
Very importan
Fairly mportan
Not haimportan
Not alimportan
Can't sy
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Q1. Firstly, howimprtan should [RESPONIBLTY ARE] beas reponsiblty forCuncil?
2
Base: Alrspondets. Councils akedsta-wide: 30Councils akedgroup: 10

image
80 79 79 76 76 79 78 82 84 81 7
71 72 75 7 78 72 76 72
Local stres &fotpahs
Comunity decison
Informing thecomunity
Parking faciltes
Population grwth
Seald ocal rods
Trafic mangemnt
Emergncy &disater mngt
Waste mangemnt
Eldery suport sevics
Disadvntaged suport sev.
Consultaion &engaemnt
Lobying
Enforcemnt oflca lws
Enviromental sutainblity
Family suport sevics
Planig &buildng permits
Apearnce ofpublic ares
Town planig policy
58 58 58 56 5 60 59 64 6 64 59 54 5 59 61 65 60 64 61
Indivdual service areas importance vs performance
23
Note: diferntals recaluted bason theu-ronde importance dperfomance sor, thenroude tohenarst wholenumber.
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Importance (index scores)
Perfomance (index scores)
Net Diferntial
Service ars wher importance xceds perfomance by10 points ormore,
sugesting furthe investigaon isnecsary.
-2 -21 -21 -21 -21 -20 -19 -18 -18 -18 -18 -17 -17 -16 -16 -14 -12 -12 -1

image
Influences on perceptions of overal performance
24
The indviual service ar tha sthe strongest
influenc onthe ovral perfomance rating (based on
regsion alysi) s:
Decison made inthe intrest ofhe comunity.
God comunicaton ad transparency with
residents about decisons theCouncil has made in
the comunity’s interst provides thegrates
oprtuniy todrive upoveral opino fCouncil’s
perfomance.
Folwing onfrom tha, other indviual service ars
with amoderat ostrong ifluenc onthe ovral
perfomance rating are:
The conditon floca stres and fotpahs
Comunity consultaion ad engaemnt
The apearnce ofpublic ares
Waste mangemnt
Emergncy and isater mangemnt.
Loking athes keysrvice ars, waste
mangemnt, heapearnce ofpublic ares and
emrgency mangemnt have relatively hig
perfomance index (6, 4and 64respctively) and
moderat positve influenc onthe ovral perfomance
rating, somainting thes positve rsult should
remain focus.
Other svice ars tha ve apositve influenc on
overal percptions, butperfom relatively s wel, are
the conditon floca stres and comunity
consultaion (perfomance index of58 and 54
respctively).
A focus onimproving consultaion with residents
as part ofCouncil decison making and atendig
to heir conerns about local stres and fotpahs
could help toincreas positve ratings ofveral
Council perfomance.
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil

image
The rgesions areshown othe folwing twocharts.
1.
The first chart
shows thersult ofa regsion
anlysi of
al
indviual service ars elcted by
Council.
2.
The scond chart
shows thersult ofa
regsion perfomed ona smaler stof service
ares, being those with amoderat-ostrong
influenc onveral perfomance. Srvice ars
with aweak influenc onveral perfomance (i. a
low Standrised Beta Coeficent) have ben
exclude from theanlysi.
Key insghts from this anlysi aredrived from
the scond chart.
Regresion analysi explained
25
We usregsion alysi toinvestigae whic
indviual service ars, uch ascomunity
consultaion, conditon fseald ocal roads, etc.(he
indepndet varibles) areinfluencig respondet
percptions foveral council perfomance (the
depndet varible).
In thecarts hat folw:
The orizntal xis repsent hecouncil
perfomance index foreach indviual service.
Service ars apearing othe right-side ofthe
chart have higer pformance index than those n
the lft.
The vrtical xis repsent heStandrised Beta
Coeficent from themultipe rgesion perfomed.
This measures thecontributon feach service ar
to hemodel. Service ars near theop fthe cart
have greatr positve fect onveral perfomance
ratings than service ars located closer tohe axis.
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil

image
Influence on overal performance: al service areas
26
The multipe rgsion alysi modelabov (alservic aes)ha nR-squared vluof 0.642and justed R-quare vluof 0.62,
whic meansth 64%of thevarince omunity perctions fveral pformance be prdicte fromthes varibles. Thoveral
model fctwas ticaly signfcat p=0.1, F=29.3 Thismodel shudbe intrped withsome caution sme datis no
normaly distrbued anot alservic aeshave linarcoelatins.
20
regsion alysi (alservice ars)
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Comunity
decison
Condit of
loca stre
Comunity
consultaion
Waste mangemnt
The aprance
of public ares
Emergncy mangemnt
Recrationl facites
Planig for
poulation grwth
Condit of
seald ocalrds
Enforcemnt
Family suport sevics
of lcaws
Enviromental sutainblty
Parking
Town planig
faciltes
Planig andbuilng permits
Art cenrs andlibraes
Informing the
comunity
Lobying
Comunity adcultra ctives
Busine,
comunity dev.
and tourism
Disadvntaged suport sevics
Eldery suport
servics
Trafic
mangemnt
-0.1
-0.5
0.
0.5
0.1
0.15
0.2
0.25
40
50
60
70
80
90
10
Very Por
Perfomance Index
Very God
Great positve nfluec
on Overal
Perfomance
Great negative nfluec
on Overal
Perfomance

image
Influence on overal performance: key service areas
27
The multipe rgsion alysi modelabov (reduc setofrvice as)ha nR-squared vluof 0.61and justed R-quare vluof
0.61, whicmeans th62% ofthevarince omunity perctions fveral pformance be prdicte fromthes varibles. Th
overal modefct wasticaly signfcat p=0.1, F=05.1
20 regsion alysi (key service ars)
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Comunity
decison
Condit of
loca stre
Comunity
consultaion
Waste mangemnt
The aprance
of public ares
Emergncy
mangemnt
-0.1
-0.5
0.
0.5
0.1
0.15
0.2
0.25
0.3
40
50
60
70
80
90
10
Great positve nfluec
on Overal
Perfomance
Great negative nfluec
on Overal
Perfomance
Very Por
Perfomance
Index
Very God
Focus nthes ares
atifcorily t
ensur negative prcetions dnot have
an overly ngative mpact onmunity
perctions foveral perfomance.
Key positve nfluecs
on veral ting
and should remain focus -
btcurently
perfoming reasonbly ‘wel’hre.
Improvemnts
wil have moderat
influec onveral perctions.

image
Customer
service
28

image
Customer svice
Council’s utomer svice ndex of73 ismilar to
2019 and mi-range forthe racking period since 201
(index scores btwen 70and 76).
Customer svice n20 israted inle with e
Metroplitan group and Stae-wide avrages (index
scores of74 and 70respctively).
Among residnts who ave had contac with Council,
more than twohirds (68%) provide apositve customer
service rating of‘very god’ or‘god’.
Ther aeno staicaly signfcant difernces
acros demographic and georaphic ohrts
compared to2019 result, howevr pecptions f
customer svice among residnts aged 18to 34
years nd South residnts arenow atheir lowest
lev.
Contact with council and customer service
29
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Contac with council
A majority ofBrimbank City Council residnts (58%)
have had contac with Council nthe last12 months.
This rate ofcntac ismilar toprevious years but
apears tobe ona grdual pward tend since 2017.
Among those who ave had contac
with Council, 68% ofresidents provide
a positve customer svice rating of
‘very god’ or‘god’, including 37%
of residents who rate Council’s
customer svice as‘very god’.

image
Contact with council
20 contac with council (%)
Have had contac
54
53
61
58
57
54
5
57
58
201
2013 2014 2015 2016 2017 2018 2019 20
30
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Q5. Overth las12months, aveyou ranymebr ofyur hoseld hany cota wihBrmbank Cityouncil?
This mayhve bni person, iwrtng, bytelphone cvrsation, bytexmsage, bymail orvtheir wbste or
social medsuch aFcebok rTwite?
Base: Alrspondets. Councils akedsta-wide: 36Councils akedgroup: 7

image
60 57 61 56 56 64 57 50 57 59 60
60 56 61 59 57 54 5 49 54 51 59
63 64 58 49 57 54 54 4 47 58 58
56 62 58 59 58 56 57 53 5 56 64
60 5 60 60 60 57 58 52 60 56 65
62 65 61 63 n/a 53 61 65 58 58 59
n/a
n/a
60 n/a n/a n/a n/a n/a n/a n/a n/a
5 n/a 61 57 n/a 48 54 52 n/a 50 59
Contact with council
20 contac with council (%)
65 64 63
p
61 60 60 58 58
5 54
50
50-64
North
Stae-wide
Women
Metro
65+
Brimbank
18-34
South
Men
35-49
31
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
2019
2018
2017
2016
2015
2014
2013
201
Q5. Overth las12months, aveyou ranymebr ofyur hoseld hany cota wihBrmbank Cityouncil? Ths
may hvebn iperson, iwrtng, bytelphone cvrsation, bytexmsage, bymail orvtheir wbste orcial
media such Facebok rTwite?
Base: Alrspondets. Councils akedsta-wide: 36Councils akedgroup: 7
Note: Plase Apendix Aforexplantio fsigncat diferncs.
Note: Smdat mybe misng for201 and2013 duetoa chnge idmographic nalysi

image
73 70 74 70 76 74 78 73 76 71 76
74 71 73 73 72 72 71 70 73 70 72
74 64 70 71 71 70 69 65 75 69 73
81 73 68 75 73 73 71 73 73 69 71
72 75 7 7 73 76 75 83 76 70 70
81 74 69 73 n/a 73 74 71 73 72 74
80 74 76 78 n/a 76 74 73 7 71 7
71 n/a 7 73 n/a 71 69 69 n/a 71 71
Customer service rating
32
20 customer svice rating (index scores)
79 78
75 74 74 73 73 72
71 70 69
65+
North
50-64
Women
Metro
Brimbank
Men
35-49
South
Stae-wide
18-34
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
2019
2018
2017
2016
2015
2014
2013
201
Q5c. Thinkg ofthemost recnotac, howuld yorate Bimbank Cityouncil forustmer svice?
Pleas kepin mdwe ontmean thcual otcme butrahe tacul servic thaws recivd.
Base: Alrspondets whoave hdconta wihCouncil theas 12months.
Councils akedsta-wide: 62Councils akedgroup: 14
Note: Plase Apendix Aforexplantio fsigncat diferncs.

image
Customer service rating
3
20 customer svice rating (%)
37 40 3
28 32 37 36 37 31 31 35 43 35 38 36
26 35 48 47
31 3 39
41 42 34 36 38
41 36 37 30
31 30 3
34
38 19 29
19 16 15 17 14 17 16 17 16
17 15 15 21 17 21
29 9 19 15
6 4 5 5 5 5 7 6 6
7 6 6 6 4 8 6
6 8 6
4 7 6 6 5 3 4 1 6 6 4 2 5 7 1 3
9 5 1
2 1 2 1 4 1 1 1 2 4 2 3 2 3 3 1 2
20 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
201 Brimbank
Stae-wide
Metro
North
South
Men
Women
18-34 35-49 50-64 65+
Very god
God
Averag
Por
Very por
Can't sy
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Q5c. Thinkg ofthemost recnotac, howuld yorate Bimbank Cityouncil forustmer svice?
Pleas kepin mdwe ontmean thcual otcme butrahe tacul servic thaws recivd.
Base: Alrspondets whoave hdconta wihCouncil theas 12months.
Councils akedsta-wide: 62Councils akedgroup: 14

image
Council direction
34

image
Percptions fthe directon fBrimbank City Council’s
overal perfomance arsimlar to2019.
Over thelast 12months, alight majority ofresidnts
(53%) belive thdirecton fCouncil’s overal
perfomance hastayed thesame, simlar to2019
(5%). •
31% belive ithas improved inthe last12 months,
unchanged from 2019.
10% belive ithas detrioated, simlar to2019
(8%).
Least aisfed with Council drection aresidents aged
50 to64 years
(index of51, signfcantly ower than the
Council average).
Council direction
35
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil

image
Overal council direction last 12 months
36
20 overal direction (idex scores)
64 63 62 62
61 61 61 60
54
q
51
q
51
q
18-34
35-49
South
Women
Brimbank
65+ Men
North
Metro
50-64
Stae-wide
67 64 64 64 62 57 61 60 5 58 53
71 56 67 60 64 67 68 59 54 58 52
61 56 61 59 59 61 59 5 54 57 53
70 54 64 61 61 61 62 57 5 58 51
52 61 58 58 57 61 56 57 56 58 53
64 58 62 64 62 67 61 62 n/a 60 53
65 62 65 60 63 61 6 60 n/a 63 53
64 59 n/a 59 63 68 67 n/a n/a 60 52
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
2019
2018
2017
2016
2015
2014
2013
201
Q6. Overth las12months, watis yourview ofthedircton fBrimbank Cityouncil’s overalpformance?
Base: Alrspondets. Councils akedsta-wide: 62Councils akedgroup: 14
Note: Plase Apendix Aforexplantio fsigncat diferncs.

image
Overal council direction last 12 months
20 overal council drection (%)
31 31 3 24 32
23 30 3 3
18 17 26 34 30 3 37 34
19 28
53 5 52
58 52 62 58 56 54
61 67 57 51 53 52 48 51
58 56
10 8 7 8 10 10 7 7 8 16 10 8 1 10 10 10 9
16 8
6 5 7 9 6 5 5 5 5 5 6 8 4 7 5 5 6 6 7
20 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
201 Brimbank
Stae-wide
Metro
North
South
Men
Women
18-34 35-49 50-64 65+
Improved
Stayed thsame
Detrioated
Can't sy
37
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Q6. Overth las12months, watis yourview ofthedircton fBrimbank Cityouncil’s overalpformance?
Base: Alrspondets. Councils akedsta-wide: 62Councils akedgroup: 14

image
Right /wrong direction
38
20 right /wrong direction (%)
21 27 21 19 21 21 19 24
17 20 16 23 25 17 20 24
14 24
49 43 47
45 47 45 51 48
46 53
50 49 4 54 52 50
43
48
1 10 10
12 10 10 9 7
13
9
9
12 13 9 12 10
14
9
6 6 6
7 8 9 8 7 14 8
10
5 7 6 7 6
8
6
12 14 16 17 15 15 13 14 10 10 16 10 12 13 10 10
21 13
20 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
Stae-wide
Metro
North
South
Men
Women
18-34 35-49 50-64 65+
Defintly rightdrection
Probaly rightdrection
Probaly wrong directon
Defintly wrong directon
Can't sy
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Q8. Wouldy sayour lcaCouncil sgenraly heding therigt decion rthewong directon?
Base: Alrspondets. Councils akedsta-wide: 10Councils akedgroup: 3

image
Individual service
areas
39

image
Comunity consultaion and engagement importance
40
20 consultaion ad engaemnt importance (index scores)
73 80 74 74 74 70 78 68 71 70 70 72 64
74 80 72 72 74 70 79 69 72 69 68 69 62
78 74 75 75 74 70 75 71 72 71 72 72 63
79 7 78 71 75 69 7 69 73 73 75 7 69
7 75 73 74 74 72 75 72 72 73 74 75 70
78 76 70 71 74 68 7 69 n/a 71 72 72 6
7 7 72 71 73 72 7 71 n/a 72 72 72 68
n/a
n/a
n/a
n/a
73 n/a n/a n/a n/a n/a n/a n/a n/a
7
p
76 76
p
75 74
p
74 73 72 72 71
70 70
62
q
50-64
Personal user
65+ 35-49
Stae-wide
North
Household user
Men
Metro
Brimbank
South
Women
18-34
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
2019
2018
2017
2016
2015
2014
2013
201
Q1. Firstly, howimprtan should ‘Cmunity cosultaion dengament’ bas reponsiblty forCuncil?
Base: Alrspondets. Councils akedsta-wide: 23Councils akedgroup: 8
Note: Plase Apendix Aforexplantio fsigncat diferncs.

image
Comunity consultaion and engagement importance
41
20 consultaion ad engaemnt importance (%)
25 23 2 2 29 24 23 2 29 25 29 24 24 26
15
32 30 29 31 29
42 42
40 45 40 45
41 45 42 43 42
41 48 36
3
41 50 50 4
42
21 26 30 28 25 24 29 27 23 24 23
20 18
25
32
18 13 16 21
2
7 6 7 4 4 3 4 4 4 6 5
8 6 8
13 4 3 4 3 7
1 1 1 1 1 1 1
2 1 1 2 1 1 1
3 2 1 1 2 2 2 3 1 1 1 4 3 4 5 3 2 1
20 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
Stae-wide
Metro
North
South
Men
Women
18-34 35-49 50-64 65+
Personal user
Household user
Extremly importan
Very importan
Fairly mportan
Not haimportan
Not alimportan
Can't sy
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Q1. Firstly, howimprtan should ‘Cmunity cosultaion dengament’ bas reponsiblty forCuncil?
Base: Alrspondets. Councils akedsta-wide: 23Councils akedgroup: 8

image
Comunity consultaion and engagement performance
42
20 consultaion ad engaemnt perfomance (index scores)
67 58 68 58 53 62 58 57 56 58 59 58 58
67 57 6 5 52 56 59 57 5 56 56 53 60
63 57 60 59 52 56 57 52 5 5 58 52 54
58 58 58 54 52 52 53 52 54 54 57 57 58
62 58 65 60 54 61 58 58 56 58 57 57 56
64 n/a 6 65 5 51 56 57 57 56 5 57 57
65 n/a 6 56 53 60 58 57 57 57 57 5 58
n/a
n/a
n/a
6 51 52 n/a 59 57 58 58 n/a 62
60
p
58
p
57 57 56 56 5 5 5 54
53 50
49
Household user
Metro
Personal user
65+ 50-64 35-49
South
Men
Stae-wide
Brimbank
Women
North
18-34
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
2019
2018
2017
2016
2015
2014
2013
201
Q2. Howhas Council perfomd n‘Comunity cosultaion dengament’ ovrhe last12months?
Base: Alrspondets. Councils akedsta-wide: 62Councils akedgroup: 14
Note: Plase Apendix Aforexplantio fsigncat diferncs.

image
Comunity consultaion and engagement performance
43
20 consultaion ad engaemnt perfomance (%)
8 10 10 7 6 8 8 8 8 8 9 3 9 1 4 5 6 9 12 7 9
25 28 27 27 28 3 27 28 3 30 31
2
27 26
24 23 28 24 26 28 31
36 31 32 32 35 30 36 34 27 32 32
42 32 3
38 42 34 37 28 50 4
12 14 16 13 16 9 13 14 14 15 12 14
1 9 14 7 13 15
14
1 9
8 3 4 6 4 7 4 3 4 7 5 7
8 10 5 15 3 2 5
1 1
13 14 12 14 1 13 1 12 14 8 12 12 13 1 14 8 16 12 15 3 5
20 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
201 Brimbank
Stae-wide
Metro
North
South
Men
Women
18-34 35-49 50-64 65+
Personal user
Household user
Very god
God
Averag
Por
Very por
Can't sy
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Q2. Howhas Council perfomd n‘Comunity cosultaion dengament’ ovrhe last12months?
Base: Alrspondets. Councils akedsta-wide: 62Councils akedgroup: 14

image
Lobying on behalf of the comunity importance
4
20 lobying mportance (index scores)
72 6 73 65 69 72 6 70 67 65 65
69 67 70 6 67 68 69 67 68 63 6
75 69 75 71 70 70 73 71 69 63 67
72 67 71 6 71 76 70 73 69 71 68
72 67 70 68 70 72 71 72 69 67 67
72 64 67 64 67 71 69 69 70 64 n/a
70 71 75 68 70 73 68 70 70 68 n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
70 n/a n/a
78
p
74 74 72 72
71 71 70
68
q
68 6
q
50-64
North
35-49 Men
Brimbank
Women
65+
South
Stae-wide
18-34
Metro
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
2019
2018
2017
2016
2015
2014
2013
201
Q1. Firstly, howimprtan should ‘Lbying obehalf othecomunity’ beas reponsiblty forCuncil?
Base: Alrspondets. Councils akedsta-wide: 20Councils akedgroup: 8
Note: Plase Apendix Aforexplantio fsigncat diferncs.

image
Lobying on behalf of the comunity importance
45
20 lobying mportance (%)
28 23
20 2 27 23 23 24 23 20 32 25 26 29
2 34 32 28
37
37 37 43 37 41
35 42 38
38
34
39 40 35
38
35 4
34
23 27
30 24 25 24
25 25 27
27 21 24 23 23
25 2 14
26
7 5 8 7 8 8 1 7 8 10 7 8 6 8 10 9 3 4
1 3 2 1 1 2 2 1 2 3 1 2 1 1 2
3
3 5 2 3 3 3 4 2 2 2 5 2 2 4 3
6 4
20 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
Stae-wide
Metro
North
South
Men
Women
18-34 35-49 50-64 65+
Extremly importan
Very importan
Fairly mportan
Not haimportan
Not alimportan
Can't sy
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Q1. Firstly, howimprtan should ‘Lbying obehalf othecomunity’ beas reponsiblty forCuncil?
Base: Alrspondets. Councils akedsta-wide: 20Councils akedgroup: 8

image
Lobying on behalf of the comunity performance
46
20 lobying perfomance (index scores)
52 57 57 57 57 57 52 58 60 54 60
54 56 5 56 57 57 50 58 54 54 62
61 56 53 50 57 54 49 56 54 54 5
57 56 54 60 5 57 5 60 54 53 59
57 58 5 52 56 54 5 53 51 5 5
59 n/a 5 54 54 54 49 53 52 56 5
51 n/a 5 57 56 56 52 57 59 5 59
58 n/a 57 n/a n/a 5 49 54 51 5 61
60
57 56 5 5 5
54 54 53 53 53
65+
Metro
Men
North
South
Brimbank
50-64
Women
35-49
Stae-wide
18-34
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
2019
2018
2017
2016
2015
2014
2013
201
Q2. Howhas Council perfomd n‘Lobying obehalf othecomunity’ overth las12months?
Base: Alrspondets. Councils akedsta-wide: 62Councils akedgroup: 14
Note: Plase Apendix Aforexplantio fsigncat diferncs.

image
Lobying on behalf of the comunity performance
47
20 lobying perfomance (%)
7 8 6 5 6 6 5 7 5 6 6 6 8 8 7 7 4 6 12
19 25 26 23 27 23 23 27 26 24 25
17 20 21 18
13 2 23 24
35 31 29
32 26 30 31 32
27 32 30
3 35 36
34 47 32 28 24
10 12 1
10 12 13 13 13
14 13 9
12 9 9
1 5 15
1 1
5 3 3 5 4 5 4 4
3 6
4 1 6 6 4 7 3
6 4
24 21 26 25 25 23 24 18 25 19
27 31 21 21 27 2 24 26 25
20 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
201 Brimbank
Stae-wide
Metro
North
South
Men
Women
18-34 35-49 50-64 65+
Very god
God
Averag
Por
Very por
Can't sy
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Q2. Howhas Council perfomd n‘Lobying obehalf othecomunity’ overth las12months?
Base: Alrspondets. Councils akedsta-wide: 62Councils akedgroup: 14

image
Decisons made in the interst of the comunity
importance
48
20 comunity decisons made importance (index scores)
80 80 7 80 81 78 75 78 79 78 76
82 79 82 80 81 80 79 79 79 79 81
81 81 82 79 84 80 7 79 79 7 81
79 78 74 80 81 78 74 79 79 81 74
84 81 79 80 82 79 7 80 79 80 75
81 78 7 79 78 7 7 n/a 7 79 74
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
81 80 80 80 79 79 79 79 78
78 78
50-64
35-49
North
Stae-wide
Women
Brimbank
Men
Metro
South
65+
18-34
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
2019
2018
2017
2016
2015
2014
2013
201
Q1. Firstly, howimprtan should ‘Decison madein therst ofhecomunity’ beas reponsiblty forCuncil?
Base: Alrspondets. Councils akedsta-wide: 18Councils akedgroup: 7
Note: Plase Apendix Aforexplantio fsigncat diferncs.

image
Decisons made in the interst of the comunity
importance
49
20 comunity decisons made importance (%)
38 36 39 38 34 38 34 39 36 37 38 39 36 35 43 43
34
41 4 42 45
45 4 41 41 42 45 40 39 4
42 37 43
45
17 14 16 14 17 14 21 15 16 14 18 16 17
20 19 7 15
1 2 1 1 1 2 1 2 2 2 1 1 1
5 2
1 2
1 1 1
1 1
2 2
2 1
1
2 2 2 1 2 2 1 2 3 2 2 2 1 2
2 3
20 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
Stae-wide
Metro
North
South
Men
Women
18-34 35-49 50-64 65+
Extremly importan
Very importan
Fairly mportan
Not haimportan
Not alimportan
Can't sy
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Q1. Firstly, howimprtan should ‘Decison madein therst ofhecomunity’ beas reponsiblty forCuncil?
Base: Alrspondets. Councils akedsta-wide: 18Councils akedgroup: 7

image
Decisons made in the interst of the comunity
performance
50
20 comunity decisons made prfomance (index scores)
59 58 60 61 59 6 57 52 56 5 59
61 5 58 58 58 63 59 51 60 54 54
58 62 58 56 56 5 56 53 57 54 52
56 59 59 61 57 62 54 58 49 54 60
56 5 59 54 5 53 56 52 60 5 54
57 62 n/a 57 57 59 58 5 54 57 58
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
61 61 59 58
58 58 57 56 56
53
q
50
q
South
65+
Metro
Women
Brimbank
18-34 Men
50-64
35-49
Stae-wide
North
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
2019
2018
2017
2016
2015
2014
2013
201
Q2. Howhas Council perfomd n‘Decison madein therst ofhecomunity’ overth las12months?
Base: Alrspondets. Councils akedsta-wide: 62Councils akedgroup: 14
Note: Plase Apendix Aforexplantio fsigncat diferncs.

image
Decisons made in the interst of the comunity
performance
51
20 comunity decisons made prfomance (%)
1 1 9 9 9 8 9 7 8 6 13 12 9 12 9 9 12
26 28 30
24 30 26 30 29 3
17
29 26
26 30
2 2 26
36 3 32
34 31 34 30 3 31
4
32 35
37 37
37 38 32
7 9 10 12 1 10 15 14 10
6
7 6 7 5
6 14 6
7 5 4 5 6 7 3 8 5
1 6 9 5 10
7
3
5
14 14 15 16 13 15 14 9 14 16 13 12 16 7
19 13 19
20 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
Stae-wide
Metro
North
South
Men
Women
18-34 35-49 50-64 65+
Very god
God
Averag
Por
Very por
Can't sy
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Q2. Howhas Council perfomd n‘Decison madein therst ofhecomunity’ overth las12months?
Base: Alrspondets. Councils akedsta-wide: 62Councils akedgroup: 14

image
The conditon of sealed local roads in your area
importance
52
20 seald ocal roads importance (index scores)
82 81 80 80 79 79 78 82 7 7 75
82 83 81 83 80 82 83 81 80 78 81
83 82 81 81 78 81 82 83 81 7 79
79 81 80 83 78 80 79 79 78 76 78
80 80 76 79 76 7 79 80 75 75 73
82 78 78 79 7 7 75 76 76 n/a 73
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
85
p
80 80 80 79 79 79 79 79
7 7
50-64
Women
South
65+
Stae-wide
Brimbank
North
35-49 Men
Metro
18-34
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
2019
2018
2017
2016
2015
2014
2013
201
Q1. Firstly, howimprtan should ‘Thecondit ofseald ocalrds inyour ae’b asreponsiblty forCuncil?
Base: Alrspondets. Councils akedsta-wide: 19Councils akedgroup: 8
Note: Plase Apendix Aforexplantio fsigncat diferncs.

image
The conditon of sealed local roads in your area
importance
53
20 seald ocal roads importance (%)
38 38 43 40 36 36
32 38 3 37 39 35 42 38 35 48
36
43 4 42 46
49 43
45 43 46 47 41 47 38
37 46
41
49
16 14 14 13 13
18 20 16 18 1 16 15 17
18 19 9 12
3 4 1 1 2 3 1 2 2 5 2 3 3 7
2
1 1 1 1 1
1
2 1 1 1
1
2 1
20 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
Stae-wide
Metro
North
South
Men
Women
18-34 35-49 50-64 65+
Extremly importan
Very importan
Fairly mportan
Not haimportan
Not alimportan
Can't sy
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Q1. Firstly, howimprtan should ‘Thecondit ofseald ocalrds inyour ae’b asreponsiblty forCuncil?
Base: Alrspondets. Councils akedsta-wide: 19Councils akedgroup: 8

image
The conditon of sealed local roads in your area
performance
54
20 seald ocal roads perfomance (index scores)
69 60 68 61 63 65 60 60 60 68 56
68 62 63 64 63 62 60 64 63 6 53
6 64 60 57 58 59 58 57 59 5 53
67 63 63 57 58 60 60 56 51 59 54
69 60 58 60 60 60 59 61 60 60 5
n/a
68 65 63 63 64 61 62 60 65 5
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
67
p
65
61 60 60 60 59 59 58
57
54
q
Metro
65+
North
Women
Brimbank
Men
50-64
South
35-49
18-34
Stae-wide
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
2019
2018
2017
2016
2015
2014
2013
201
Q2. Howhas Council perfomd n‘The condit ofseald ocalrds inyour ae’ovr thelas 12months?
Base: Alrspondets. Councils akedsta-wide: 62Councils akedgroup: 14
Note: Plase Apendix Aforexplantio fsigncat diferncs.

image
The conditon of sealed local roads in your area
performance
5
20 seald ocal roads perfomance (%)
18 2 18 15 13 13 18
1 21 20 18 19 17 15 19 15 2
29 3 36
31 37 38 38
32
42
27 29 30 28
25 31 3 31
30 24 30
31 26 30 26
28
23
34 29 27 34
38 21 27 31
15 15 1
14 17 10 12
16
9 14
15 16 15 13 2 19 9
6 5 4 8 7 7 5 1 4 3 7 7 5 7 7 4 5
1 1 1 1 1 2 2 1 1 2 1 1 2 2
1 2
20 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
Stae-wide
Metro
North
South
Men
Women
18-34 35-49 50-64 65+
Very god
God
Averag
Por
Very por
Can't sy
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Q2. Howhas Council perfomd n‘The condit ofseald ocalrds inyour ae’ovr thelas 12months?
Base: Alrspondets. Councils akedsta-wide: 62Councils akedgroup: 14

image
Informing the comunity importance
56
20 informing comunity mportance (index scores)
7 76 78 76 76 74 74 76 78 79 79 75 73
75 76 78 7 78 80 7 79 79 80 80 75 73
80 76 79 74 76 75 73 7 7 7 78 74 73
78 73 81 76 7 75 73 79 79 7 78 76 74
78 73 78 76 7 76 75 79 7 76 76 75 73
78 75 7 75 75 74 73 75 75 76 7 75 n/a
7 78 82 76 7 79 73 76 76 76 78 75 n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
75 n/a
80 80 79 79 79 79 78 78 78 7
76 75
q
72
q
50-64 North
Women
18-34
Brimbank
35-49 Men
South
65+
Household user
Personal user
Stae-wide
Metro
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
2019
2018
2017
2016
2015
2014
2013
201
Q1. Firstly, howimprtan should ‘Informig thecomunity’ beas reponsiblty forCuncil?
Base: Alrspondets. Councils akedsta-wide: 21Councils akedgroup: 8
Note: Plase Apendix Aforexplantio fsigncat diferncs.

image
Informing the comunity importance
57
20 informing comunity mportance (%)
38 34 37 35 35 30 30 3 32
26 40 37 36 40 43
34 41 3 32 34
42
39 42 41 43 46
4 43 42
43
42 42 43 40 3 50 38
48 4 42
17
23 18 20 17 20 21 21 2
24 15 18 18 16 20 13 18 16 20 20
3 3 3 4 4 1 4 1 4 5 2 3 1 4 3 3 2 2 3 3
1 1 1 1
1 1 1 1
1
1
1 1 1 1
1 1
20 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
Stae-wide
Metro
North
South
Men
Women
18-34 35-49 50-64 65+
Personal user
Household user
Extremly importan
Very importan
Fairly mportan
Not haimportan
Not alimportan
Can't sy
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Q1. Firstly, howimprtan should ‘Informig thecomunity’ beas reponsiblty forCuncil?
Base: Alrspondets. Councils akedsta-wide: 21Councils akedgroup: 8

image
Informing the comunity performance
58
20 informing comunity perfomance (index scores)
64 62 62 59 58 57 60 61 59 57 60 60 58
62 62 61 60 53 51 59 59 58 57 67 5 54
62 62 61 59 61 56 59 56 56 57 56 5 52
60 61 63 57 61 54 59 5 58 61 62 54 60
67 67 64 62 65 5 61 60 61 61 60 63 59
6 65 n/a 62 67 60 62 64 61 59 61 60 60
68 67 n/a 63 60 63 61 61 62 63 60 64 60
n/a
n/a
n/a
n/a
n/a
n/a
60 n/a n/a n/a n/a n/a n/a
6
p
6
p
62
p
60 60 60 59 58 58 57
56 56
52
q
Personal user
Household user
Metro
South
65+ 50-64
Stae-wide
Men
Brimbank
Women
18-34 35-49 North
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
2019
2018
2017
2016
2015
2014
2013
201
Q2. Howhas Council perfomd n‘Iforming thecomunity’ overth las12months?
Base: Alrspondets. Councils akedsta-wide: 3Councils akedgroup: 9
Note: Plase Apendix Aforexplantio fsigncat diferncs.

image
Informing the comunity performance
59
20 informing comunity perfomance (%)
12 1 13 9 1 16 14 15 12 14 8 14 12 13 12 12 10 16 2 19
3 35 30 32 31 3 35 34 35 37
31 34 37 29 3 32 36 3
36 38
31 30 32 34 37 29 32 3 32 30
31
31 29
3 3 26 34 32
30 32
12 15 16 15 14 14 13 13 13 12
16 10 10 14 8
15
12 13 7 6
8 4 5 5 3 5 3 2 5 4 1 7 9 7 12
9 3 6 5 4
3 4 4 5 4 4 3 3 3 3 3 3 3 4 2 6 4 2
20 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
Stae-wide
Metro
North
South
Men
Women
18-34 35-49 50-64 65+
Personal user
Household user
Very god
God
Averag
Por
Very por
Can't sy
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Q2. Howhas Council perfomd n‘Iforming thecomunity’ overth las12months?
Base: Alrspondets. Councils akedsta-wide: 3Councils akedgroup: 9

image
The conditon of local strets and fotpaths in your area
importance
60
20 stres and fotpahs importance (index scores)
84 83 82 85 82 82 84 79 78 7 79
84 80 81 84 82 82 84 80 79 78 81
86 84 84 86 83 83 84 80 78 7 81
81 81 78 86 80 81 82 75 78 7 7
81 82 80 83 80 80 82 7 7 7 7
83 81 79 82 80 81 82 78 n/a 7 7
85 85 81 86 81 81 83 76 n/a 78 74
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
7 n/a
87
p
83 82 81
80 79 79 79 78 78
75
q
50-64
35-49
North
Women
Brimbank
South
65+ Men
Metro
Stae-wide
18-34
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
2019
2018
2017
2016
2015
2014
2013
201
Q1. Firstly, howimprtan should ‘Thecondit oflca streand fotpahs inyour ae’b asreponsiblty forCuncil?
Base: Alrspondets. Councils akedsta-wide: 23Councils akedgroup: 7
Note: Plase Apendix Aforexplantio fsigncat diferncs.

image
The conditon of local strets and fotpaths in your area
importance
61
20 stres and fotpahs importance (%)
41 4 43 46 40 38 40 41
36 34 4 40 36 45
35 47 53
36
41 40 42 42
4 47 43 43
42 45 42
40 45 36
38
37 40
48
15 15 12 1 13 13 15 12
19 18 10 17 17 13
20
15 6
13
3 1 2 1 2 1 2 3 2 2 3 3 1 4 7
2
1 1
1
1
1
1
1
1
1
1
1
1 1 1
20 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
Stae-wide
Metro
North
South
Men
Women
18-34 35-49 50-64 65+
Extremly importan
Very importan
Fairly mportan
Not haimportan
Not alimportan
Can't sy
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Q1. Firstly, howimprtan should ‘Thecondit oflca streand fotpahs inyour ae’b asreponsiblty forCuncil?
Base: Alrspondets. Councils akedsta-wide: 23Councils akedgroup: 7

image
The conditon of local strets and fotpaths in your area
performance
62
20 stres and fotpahs perfomance (index scores)
65 56 58 61 59 58 59 56 56 52 61
64 58 59 60 60 61 58 61 62 56 6
62 59 56 56 57 5 57 5 54 54 54
63 5 48 5 52 54 57 53 5 53 58
64 5 54 52 5 53 58 54 51 51 53
n/a
61 59 62 62 60 58 59 58 52 6
n/a
52 5 56 58 5 58 5 53 50 61
n/a
58 54 n/a 60 5 57 n/a 51 50 59
64
p
61 61 60 59 58 58
57 57 56
54
Metro
65+
35-49
North
Men
Brimbank
Stae-wide
South
Women
50-64
18-34
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
2019
2018
2017
2016
2015
2014
2013
201
Q2. Howhas Council perfomd n‘The condit oflca streand fotpahs inyour ae’ovr thelas 12months?
Base: Alrspondets. Councils akedsta-wide: 35Councils akedgroup: 8
Note: Plase Apendix Aforexplantio fsigncat diferncs.

image
The conditon of local strets and fotpaths in your area
performance
63
20 stres and fotpahs perfomance (%)
16 17 20 12
1 10 17 15 15 13 18 18 16 18 14 10 15 23 2
31 29 32
31 32 30 36
28 34 34 38
30 31 3
28 28 41 20 29
30 28 24
32 28 32 27
29 20 28
27
30 29 25
34 38
2
23
28
14 17 16 14 18 17 14
16 20 15 1 17
12 12 16 10 18
2 12
9 8 7 10 10 1 7 1 1 8 5 5 10 1 7 12 4 10 8
1 1 1 1 1
3 1 1 1 1 2 2
1 2
20 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
201 Brimbank
Stae-wide
Metro
North
South
Men
Women
18-34 35-49 50-64 65+
Very god
God
Averag
Por
Very por
Can't sy
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Q2. Howhas Council perfomd n‘The condit oflca streand fotpahs inyour ae’ovr thelas 12months?
Base: Alrspondets. Councils akedsta-wide: 35Councils akedgroup: 8

image
Trafic management importance
64
20 trafic mangemnt importance (index scores)
79 7 79 78 79 81 80 80 79 75 73
82 79 79 78 78 78 7 7 74 76 74
82 79 80 76 79 80 79 82 76 76 72
83 78 78 76 78 80 78 79 73 75 72
76 75 79 69 76 80 7 81 76 74 71
78 7 78 73 75 79 74 73 72 n/a 70
81 79 80 75 79 78 78 81 76 n/a 72
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
73
82
p
82 81
78 78 78 7 7
75 73
q
73
q
Women
North
50-64
18-34
Brimbank
65+
South
35-49 Men
Metro
Stae-wide
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
2019
2018
2017
2016
2015
2014
2013
201
Q1. Firstly, howimprtan should ‘Trafic mnagemnt’ beas reponsiblty forCuncil?
Base: Alrspondets. Councils akedsta-wide: 10Councils akedgroup: 6
Note: Plase Apendix Aforexplantio fsigncat diferncs.

image
Trafic management importance
65
20 trafic mangemnt importance (%)
38 39 36 39 38 36
31 38
29 28 4 37 35 41 42 35 39 36
42 43
41 40 39
38 43 42
41 43
41
42 37 47 38
40 46 46
15 14 18 17 19
19 2 16
23 23 1 16
18
12
12 24 1 13
4 3 2 2 3 5 4 2 5 5 3 4 7 1 8 1 1 2
1 1 1
1 1
1 1 1
1 1
1 2
2
1 1
1
1
1
1 1
20 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
Stae-wide
Metro
North
South
Men
Women
18-34 35-49 50-64 65+
Extremly importan
Very importan
Fairly mportan
Not haimportan
Not alimportan
Can't sy
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Q1. Firstly, howimprtan should ‘Trafic mnagemnt’ beas reponsiblty forCuncil?
Base: Alrspondets. Councils akedsta-wide: 10Councils akedgroup: 6

image
Trafic management performance
6
20 trafic mangemnt perfomance (index scores)
57 58 60 62 60 61 58 62 60 58 65
57 58 56 61 61 61 57 59 60 57 67
50 54 61 52 54 54 56 53 5 59 52
56 53 58 58 57 57 56 5 5 59 59
53 61 60 56 57 57 57 57 58 60 54
54 56 59 56 59 58 n/a 56 60 60 62
53 56 58 56 5 5 n/a 56 5 60 56
50 51 59 52 n/a 54 n/a n/a 56 58 57
60 60 60 60 59 59 59 58 58 58
57
50-64
35-49 65+
Women
South
Brimbank
Metro
North
Men
Stae-wide
18-34
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
2019
2018
2017
2016
2015
2014
2013
201
Q2. Howhas Council perfomd n‘Trafic mnagemnt’ overh last12months?
Base: Alrspondets. Councils akedsta-wide: 15Councils akedgroup: 7
Note: Plase Apendix Aforexplantio fsigncat diferncs.

image
Trafic management performance
67
20 trafic mangemnt perfomance (%)
1 12 15 10 9 10 1 10 9 10 10 10 12 12 1 10 10 7 17
32 40 36
29 35 36 35 31 34 38 38
29 3 31 3 30 34 40 29
36 26 28
32 32 30 29 35
30 30 31 4 32 34 37 40 37 39
28
1 12 12 18 17 13 16 14
17 13 12 10
1 13 9 10 13 8
1
5 6 7 8 5 8 5 8 8 7 6 3 6 6 4 7 1 3
7
5 3 2 2 2 2 3 2 3 3 3 4 5 3 6 3 4 3 7
20 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
201 Brimbank
Stae-wide
Metro
North
South
Men
Women
18-34 35-49 50-64 65+
Very god
God
Averag
Por
Very por
Can't sy
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Q2. Howhas Council perfomd n‘Trafic mnagemnt’ overh last12months?
Base: Alrspondets. Councils akedsta-wide: 15Councils akedgroup: 7

image
Parking facilties importance
68
20 parking mportance (index scores)
70 76 78 7 74 75 68 75 71 73 71
74 79 7 76 75 75 73 73 70 73 71
74 78 79 79 75 76 69 7 72 73 70
70 78 78 76 73 75 70 72 68 72 70
71 76 75 75 73 75 71 74 71 72 70
71 75 76 75 73 74 71 70 70 n/a 70
72 7 75 76 73 74 70 74 69 n/a 71
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
71
80 79 78 78
76 75 75 75 74
71
q
71
q
North
Women
65+
50-64
Brimbank
South
18-34
35-49 Men
Metro
Stae-wide
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
2019
2018
2017
2016
2015
2014
2013
201
Q1. Firstly, howimprtan should ‘Parking faclites’ ba responiblty forCuncil?
Base: Alrspondets. Councils akedsta-wide: 17Councils akedgroup: 7
Note: Plase Apendix Aforexplantio fsigncat diferncs.

image
Parking facilties importance
69
20 parking mportance (%)
35 3 34 32 29 27
25 25 27 25 36 35 31 39 35 32 36 35
39 37 37 40 42
45 43 46 39
41
48
35 38 40
3 38 40 47
2 23 23 2 21 2 27 25
26 27
12
25 25 19
28 24 21 13
3 6 6 4 6 5 3 3 6 5 3 4 4 3 3 3 2 4
1 2
1
1 1
1 1
1
1
1
1 1
1 1 1 1 1
1
1 1 1
20 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
Stae-wide
Metro
North
South
Men
Women
18-34 35-49 50-64 65+
Extremly importan
Very importan
Fairly mportan
Not haimportan
Not alimportan
Can't sy
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Q1. Firstly, howimprtan should ‘Parking faclites’ ba responiblty forCuncil?
Base: Alrspondets. Councils akedsta-wide: 17Councils akedgroup: 7

image
Parking facilties performance
70
20 parking perfomance (index scores)
60 63 53 5 5 57 5 56 61 54 53
62 63 56 5 60 59 57 56 58 56 56
58 59 52 53 54 5 53 5 56 53 5
54 58 56 54 5 57 54 56 61 60 61
58 62 5 5 57 59 60 57 62 60 57
61 65 57 n/a 62 60 60 57 58 60 56
62 62 58 n/a 58 60 63 57 64 59 53
59 61 50 n/a n/a 56 53 56 n/a 53 57
57 57 56 56 56 56 5 5 5
54 54
Men
18-34
50-64
Metro
South
Brimbank
35-49
Stae-wide
North
Women
65+
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
2019
2018
2017
2016
2015
2014
2013
201
Q2. Howhas Council perfomd n‘Parking faclites’ ovrthe las12months?
Base: Alrspondets. Councils akedsta-wide: 21Councils akedgroup: 7
Note: Plase Apendix Aforexplantio fsigncat diferncs.

image
Parking facilties performance
71
20 parking perfomance (%)
12 1 14 1 10 10 15 13 9 9 9 8 14 15 8 15 6 15 12
30 34 3 31 34 40 3 36 39
3 3 27 30 30
30 28 40 21 26
32 31 32
31 35 30 32 32
24 32 3 41 29 30 35 3 28
37 3
16 13 12 16 14 1 12 1
18 16 15 14 17 14 17 12 19 2
15
8 8 7 8 5 7 6 5 8 8 7 5 9 8 7 10 6 2
10
2 4 2 2 2 1 2 2 2 2 3 4 2 3 2 2 1 3 4
20 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
201 Brimbank
Stae-wide
Metro
North
South
Men
Women
18-34 35-49 50-64 65+
Very god
God
Averag
Por
Very por
Can't sy
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Q2. Howhas Council perfomd n‘Parking faclites’ ovrthe las12months?
Base: Alrspondets. Councils akedsta-wide: 21Councils akedgroup: 7

image
Enforcement of local aws importance
72
20 lawenforcemnt importance (index scores)
81 81 7 80 79 80 78 7 78 73 71
75 76 79 7 7 78 7 78 7 73 71
76 81 7 79 7 79 74 73 7 72 71
7 80 79 78 7 76 75 75 78 71 70
79 80 78 79 7 80 75 75 74 72 71
7 80 82 7 7 71 7 74 79 n/a 70
76 81 7 78 80 83 81 78 80 n/a 71
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
70
80
7 76 76 75 75 74
73 73 71
q
70
q
50-64
Women
65+
South
Brimbank
35-49
North
Men
18-34
Metro
Stae-wide
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
2019
2018
2017
2016
2015
2014
2013
201
Q1. Firstly, howimprtan should ‘Enforcemnt oflca ws’be aresponiblty forCuncil?
Base: Alrspondets. Councils akedsta-wide: 2Councils akedgroup: 8
Note: Plase Apendix Aforexplantio fsigncat diferncs.

image
Enforcement of local aws importance
73
20 lawenforcemnt importance (%)
36 43 37 36 36 35 36 42
26 26 36 36 35 37 32 40 43
35
36 35 38 42
39 41 38 39
38 41 34 38 36 37
37 31 37
41
20 16 18 16 20 19 2 14
26 25 24 18 19 21
23 21 14 19
4 3 4 4 3 1 2 4 7 6 5 3 6 2 3 6 2 3
3 2 1 1
2 1
2 2 2 3 4 1 3 3 2 2
1 1 1 1 1 1 2
1 1
1
1 2
1
20 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
Stae-wide
Metro
North
South
Men
Women
18-34 35-49 50-64 65+
Extremly importan
Very importan
Fairly mportan
Not haimportan
Not alimportan
Can't sy
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Q1. Firstly, howimprtan should ‘Enforcemnt oflca ws’be aresponiblty forCuncil?
Base: Alrspondets. Councils akedsta-wide: 2Councils akedgroup: 8

image
Enforcement of local aws performance
74
20 lawenforcemnt perfomance (index scores)
64 64 59 5 61 59 58 60 62 59 65
64 64 54 62 61 61 56 60 59 60 64
64 64 61 57 61 61 61 60 60 60 62
64 63 59 59 57 58 56 59 62 62 62
6 6 62 6 62 62 61 62 63 63 61
n/a
6 58 62 61 58 61 61 64 60 60
n/a
65 57 6 65 64 64 64 65 63 67
n/a
65 51 5 56 n/a 57 57 n/a 58 62
65
p
63
p
62 61 61
59 59 59 58 57
56
Metro
Stae-wide
50-64
35-49 Men
South
65+
Brimbank
North
Women
18-34
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
2019
2018
2017
2016
2015
2014
2013
201
Q2. Howhas Council perfomd n‘Eforcemnt oflca ws’over thlas 12months?
Base: Alrspondets. Councils akedsta-wide: 34Councils akedgroup: 9
Note: Plase Apendix Aforexplantio fsigncat diferncs.

image
Enforcement of local aws performance
75
20 lawenforcemnt perfomance (%)
14 12 14 1 10 13 14 17
7 12 13 12 15 16 12 12 16 17 13
28 3 31 30 35 35 32 35
36 38 38
25 28 30
26 27 29 28
27
31 30 25 31 29 25 27 26
25 27 26
35 29 34
28 37 28 25
30
8 7 12 1 13 8 14 1
12 8 6 12 7 8
9 2 12 13
1
8 7 6 3 4 6 4 4
7 4 3 4 9 6
9 13 4 4 5
1 10 13 13 10 13 9 7 12 12 14 12 1 6
17 10 10 12 14
20 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
201 Brimbank
Stae-wide
Metro
North
South
Men
Women
18-34 35-49 50-64 65+
Very god
God
Averag
Por
Very por
Can't sy
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Q2. Howhas Council perfomd n‘Eforcemnt oflca ws’over thlas 12months?
Base: Alrspondets. Councils akedsta-wide: 34Councils akedgroup: 9

image
Family suport services importance
76
20 family suport importance (index scores)
84 84 83 82 79 81 80 79 79 79 74 78 75
85 83 81 81 79 78 79 79 75 81 74 76 75
82 85 80 7 79 78 7 73 78 76 73 74 73
74 79 81 74 76 76 76 7 76 75 73 70 73
83 84 83 78 78 78 78 76 78 7 73 73 72
85 83 79 78 71 78 75 7 73 72 72 72 n/a
87 85 82 79 7 80 79 78 81 7 73 75 n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
73 n/a n/a
8
p
85
p
82
p
80 80 79 78 78 76 76
75
q
75 75
q
Personal user
Household user
Women
18-34 50-64 South
Brimbank
65+ 35-49 North
Stae-wide
Men
Metro
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
2019
2018
2017
2016
2015
2014
2013
201
Q1. Firstly, howimprtan should ‘Family suport sevic’ beas reponsiblty forCuncil?
Base: Alrspondets. Councils akedsta-wide: 19Councils akedgroup: 7
Note: Plase Apendix Aforexplantio fsigncat diferncs.

image
Family suport services importance
7
20 family suport importance (%)
36 41 40 35 34 36 32 38
31 29 3 38
29 43 40
32 43
31
59
48
4 39 38
42 38 41 40 41
42 43 4 43
47
41 43
47 32
47
34
46
13 15 17 19
20 19 20 16
20 21 17 12 16 10 10 13 19 14 4 4
4 2 2 2 3 3 3 3 4 4 3 4 5 3 5 3 3 3 2 2
1 1 1 2 1 1 1 1 2 1 2
3
1
3 3 1 1 4 1 3 1 2 2 2 3 1 4 2 1 3 4
20 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
Stae-wide
Metro
North
South
Men
Women
18-34 35-49 50-64 65+
Personal user
Household user
Extremly importan
Very importan
Fairly mportan
Not haimportan
Not alimportan
Can't sy
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Q1. Firstly, howimprtan should ‘Family suport sevic’ beas reponsiblty forCuncil?
Base: Alrspondets. Councils akedsta-wide: 19Councils akedgroup: 7

image
Family suport services performance
78
20 family suport perfomance (index scores)
64 62 61 69 67 64 69 67 6 6 65 65 67
70 59 71 68 65 68 61 6 68 6 67 62 70
70 64 69 68 62 58 69 67 64 62 63 59 61
67 65 71 69 67 59 68 6 65 65 63 6 69
74 62 73 68 63 68 69 67 63 64 65 65 60
76 63 75 n/a 6 68 69 68 6 67 69 69 68
63 64 6 n/a 63 65 69 67 6 65 67 64 64
n/a
59 n/a n/a 63 65 6 67 n/a 65 6 n/a 67
73
p
69 69 69
p
67 67 67 6 6 65
63 62 61
Personal user
50-64
Household user
Metro
Women
35-49 65+
Stae-wide
South
Brimbank
Men
North
18-34
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
2019
2018
2017
2016
2015
2014
2013
201
Q2. Howhas Council perfomd n‘Family suport sevic’ overth las12months?
Base: Alrspondets. Councils akedsta-wide: 30Councils akedgroup: 8
Note: Plase Apendix Aforexplantio fsigncat diferncs.

image
Family suport services performance
79
20 family suport perfomance (%)
13 13 1 9 10 13 15 12 9 1 12 9 15 12 15 13 12 15 14 24 23
28 30 3
28 32 29 28 3 32 30 29
29 28 29 27 25 29 29 30
45
35
24 21 23
26 23 24 28 29
2 21 18 19 26 26 21 32
18 23 19
26
27
6 5 5 6 7 7 3 7
6 5 4
6
6 7
4
7
6 3 5
3
10
3 3 1 2 1 2 1 1
1 2
1 5
2 3
3
5
1 1 3
26 27 27 28 28 24 25 18
29 31 35 32 23 23 30 18
34 28 29
3 5
20 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
201 Brimbank
Stae-wide
Metro
North
South
Men
Women
18-34 35-49 50-64 65+
Personal user
Household user
Very god
God
Averag
Por
Very por
Can't sy
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Q2. Howhas Council perfomd n‘Family suport sevic’ overth las12months?
Base: Alrspondets. Councils akedsta-wide: 30Councils akedgroup: 8

image
Elderly suport services importance
80
20 eldry suport importance (index scores)
8 90 91 86 82 80 83 85 80 80 82 82 79
84 90 90 86 85 87 82 80 79 78 80 82 79
85 81 86 82 81 81 80 79 78 7 75 81 7
84 90 86 85 84 78 80 81 78 75 76 80 78
85 92 85 85 84 80 81 82 79 7 7 81 78
84 86 82 84 83 80 80 81 79 7 7 80 n/a
84 86 83 85 85 81 82 83 79 79 78 85 n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
80 n/a n/a n/a n/a
8
p
86 86
p
84 83 83 81 81
80 79 79 79 78
q
50-64
Personal user
Household user
Women
65+ North
Brimbank
South
Stae-wide
Men
18-34 35-49 Metro
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
2019
2018
2017
2016
2015
2014
2013
201
Q1. Firstly, howimprtan should ‘Eerly suport sevic’ beas reponsiblty forCuncil?
Base: Alrspondets. Councils akedsta-wide: 19Councils akedgroup: 7
Note: Plase Apendix Aforexplantio fsigncat diferncs.

image
Elderly suport services importance
81
20 eldry suport importance (%)
42 45 46 40 40 4 40 43 39
35 49
40 37 47 40
38
5
42 53 51
4 40 40
42 42 39 41 43 42
45
39
47 47 42
45 43
40
47 38 42
8 1 12 16 14 14 13 12 15 16 6 9 1 6 7 13 3 8 9 7
4 1 2 1 1 3 2 1 2 2 5 3 4 4 8 3 1
1 1 1
1 1 1 1 1 1
1
1 2 1 2 1 3 1 1 1 1 1 1 1 1 1 2
20 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
Stae-wide
Metro
North
South
Men
Women
18-34 35-49 50-64 65+
Personal user
Household user
Extremly importan
Very importan
Fairly mportan
Not haimportan
Not alimportan
Can't sy
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Q1. Firstly, howimprtan should ‘Eerly suport sevic’ beas reponsiblty forCuncil?
Base: Alrspondets. Councils akedsta-wide: 19Councils akedgroup: 7

image
Elderly suport services performance
82
20 eldry suport perfomance (index scores)
68 64 68 67 60 63 62 64 64 64 63 6 65
63 63 68 67 61 63 65 65 64 64 62 61 6
69 75 68 67 6 71 64 67 63 59 59 61 59
78 78 68 69 6 68 64 64 6 57 68 69 71
6 71 69 69 64 65 64 63 63 63 63 62 61
6 71 70 n/a 61 71 64 67 64 62 62 64 65
69 71 69 n/a 65 71 6 69 67 64 64 67 68
n/a
n/a
69 n/a 61 70 n/a 67 65 6 64 n/a 65
71
p
70 68
p
67
p
67 6 65 64 64
63 63 61 61
Household user
Personal user
Stae-wide
Metro
50-64 65+ South Men
Brimbank
35-49
Women
North
18-34
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
2019
2018
2017
2016
2015
2014
2013
201
Q2. Howhas Council perfomd n‘Eldery suport sevic’ overth las12months?
Base: Alrspondets. Councils akedsta-wide: 30Councils akedgroup: 8
Note: Plase Apendix Aforexplantio fsigncat diferncs.

image
Elderly suport services performance
83
20 eldry suport perfomance (%)
13 12 10 12 13 1 13 14 10 15 12 1 14 16 9 8 12 16 19 32 27
23 28 29 21 32 30 26 34
29 30
27
19 25 21
24 2 21 25 25
27 30
25 23 21
2
21 20 27 25
18 20
18 27 24 28
21 30 25 21 19
30 27
6 6 9
7
7 8 6 5
6
5
4 6 6 4
8 3 9 7 6
8
5
3 4 1
2
2 3 2 2
2
2
2 3 3 4
2 3
1 5
2
1
31 28 30 35 26 28 26 20
36 28
38 34 29 27 35 3 34 30 26
2 10
20 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
201 Brimbank
Stae-wide
Metro
North
South
Men
Women
18-34 35-49 50-64 65+
Personal user
Household user
Very god
God
Averag
Por
Very por
Can't sy
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Q2. Howhas Council perfomd n‘Eldery suport sevic’ overth las12months?
Base: Alrspondets. Councils akedsta-wide: 30Councils akedgroup: 8

image
Disadvantaged suport services importance
84
20 disadvntaged suport importance (index scores)
81 82 79 82 82 80 75 7 76 74 75
75 81 7 76 7 7 78 73 7 72 74
78 76 71 75 72 74 71 71 74 71 71
75 79 7 76 73 75 72 70 73 73 73
7 80 74 78 75 76 73 71 7 73 74
75 78 70 76 7 74 72 71 75 72 n/a
76 80 79 78 78 78 78 76 80 73 n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
73 n/a
81 78 78
7 7 7 7 76 75 74
q
74
q
50-64
Women
35-49
South
18-34
Brimbank
North
Men
65+
Stae-wide
Metro
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
2019
2018
2017
2016
2015
2014
2013
201
Q1. Firstly, howimprtan should ‘Disavntged suport sevic’ beas reponsiblty forCuncil?
Base: Alrspondets. Councils akedsta-wide: 9Councils akedgroup: 5
Note: Plase Apendix Aforexplantio fsigncat diferncs.

image
Disadvantaged suport services importance
85
20 disadvntaged suport importance (%)
32 41 3
30 30 34 29 35 29 28 3 32 29 36 32 29 41
32
47 37
42
39 4 38 42 43
42 4 46 48 48 46 48 54 43
41
13 16 19
26 18 2 2 17
21 21 16 1 14 1 10 12 1
18
4 3 3 2 5 4 2 2 4 4 3 4 3 5 7 1 2 4
1
1 2 1 1 2 1 1 1 1 1 2 1
1 1 2
3 3 2 2 2 2 4 2 2 2 1 3 4 1 3 1 2 3
20 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
Stae-wide
Metro
North
South
Men
Women
18-34 35-49 50-64 65+
Extremly importan
Very importan
Fairly mportan
Not haimportan
Not alimportan
Can't sy
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Q1. Firstly, howimprtan should ‘Disavntged suport sevic’ beas reponsiblty forCuncil?
Base: Alrspondets. Councils akedsta-wide: 9Councils akedgroup: 5

image
Disadvantaged suport services performance
86
20 disadvntaged suport perfomance (index scores)
57 63 62 63 62 60 62 61 60 63 62
57 60 65 61 61 63 64 63 61 62 65
62 68 56 62 61 61 62 60 57 59 57
62 64 57 62 61 59 57 61 65 65 61
57 63 67 63 62 60 60 60 60 60 54
59 6 53 n/a 64 62 63 61 59 59 64
58 62 61 n/a 62 61 64 61 57 60 61
56 6 60 n/a 63 n/a 61 61 60 n/a 61
64 62 62 62
p
60 60 59 59 59 58
54
q
50-64 65+
35-49
Metro
Stae-wide
South
Men
Brimbank
Women
North
18-34
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
2019
2018
2017
2016
2015
2014
2013
201
Q2. Howhas Council perfomd n‘Disadvntged suport sevic’ overth las12months?
Base: Alrspondets. Councils akedsta-wide: 15Councils akedgroup: 6
Note: Plase Apendix Aforexplantio fsigncat diferncs.

image
Disadvantaged suport services performance
87
20 disadvntaged suport perfomance (%)
8 10 9 7 7 8 9 9 7 7 7 7 9 10 6 5 9 1 10
23 23 25 26 28 23 2 28 25 25
23 19 25 2 23
18 2 29 26
23 27 27 25 27 28 30 25
21 23 2
20
24 24
23 3 19 17
17
8 7 7 8 7 6 8 10
7 7 5
6
9 10
6 5 10 10
9
3 3 1 2 2 3 1 2
2 3 2
4
3 3
3 7
1 3
35 30 32 3 30 32 31 25
38 36 41
4 30 32
38 32 40 31 36
20 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
201 Brimbank
Stae-wide
Metro
North
South
Men
Women
18-34 35-49 50-64 65+
Very god
God
Averag
Por
Very por
Can't sy
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Q2. Howhas Council perfomd n‘Disadvntged suport sevic’ overth las12months?
Base: Alrspondets. Councils akedsta-wide: 15Councils akedgroup: 6

image
Recreational facilties importance
8
20 recational fciltes importance (index scores)
79 7 76 76 72 74 75 74 74 72 72 72 70
74 7 7 7 7 7 76 75 75 73 73 73 75
75 75 75 75 76 74 73 74 73 72 73 72 71
73 75 74 78 74 70 7 73 75 73 73 69 71
7 75 75 76 75 71 73 75 78 72 72 74 74
75 76 7 76 7 74 74 74 74 72 n/a 72 71
7 76 76 75 7 76 7 75 74 72 n/a 75 72
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
72 n/a n/a n/a
78 78
p
78
p
7 75 74 74 74 74 72 72 72
71
35-49
Personal user
Household user
Women
50-64 North 65+
Brimbank
South
Stae-wide
Metro
Men
18-34
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
2019
2018
2017
2016
2015
2014
2013
201
Q1. Firstly, howimprtan should ‘Recrationl facites’ ba responiblty forCuncil?
Base: Alrspondets. Councils akedsta-wide: 28Councils akedgroup: 10
Note: Plase Apendix Aforexplantio fsigncat diferncs.

image
Recreational facilties importance
89
20 recational fciltes importance (%)
29 25 30 25 27 29 30 27 24 23 28 28 23 34
25 34 31 27 34 3
4 49 45 48 46 42 39 49
45 47 49 42
48 41
37
50
45 50 45 46
2 2 21 2 21 26 28 21
26 26 15 26 23 2
35
12
19 18 19 19
4 3 3 4 4 2 2 2 4 3 7 3 5 2 3 4 2 5 1 2
1
1 1 1 1 1
2 1
1 1 1 1 1
1
1 1
20 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
Stae-wide
Metro
North
South
Men
Women
18-34 35-49 50-64 65+
Personal user
Household user
Extremly importan
Very importan
Fairly mportan
Not haimportan
Not alimportan
Can't sy
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Q1. Firstly, howimprtan should ‘Recrationl facites’ ba responiblty forCuncil?
Base: Alrspondets. Councils akedsta-wide: 28Councils akedgroup: 10

image
Recreational facilties performance
90
20 recational fciltes perfomance (index scores)
75 65 69 70 64 63 63 64 65 63 62 64 59
74 64 6 69 69 69 65 6 64 6 69 68 68
73 67 70 70 6 65 65 64 62 64 6 62 60
73 6 6 69 65 6 60 62 67 63 60 69 61
74 61 72 70 68 67 6 6 6 6 6 6 65
n/a
61 73 71 68 68 6 6 65 6 67 67 65
n/a
62 70 70 6 6 65 63 65 65 64 64 6
n/a
63 6 70 n/a n/a n/a 62 65 65 65 n/a 67
74
p
71 70 70
p
67 67 67 67 6 65 64
61 58
q
Metro
50-64 65+
Stae-wide
Personal user
Household user
South
35-49
Women
Brimbank
Men
North
18-34
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
2019
2018
2017
2016
2015
2014
2013
201
Q2. Howhas Council perfomd n‘Recrationl facites’ ovrthe las12months?
Base: Alrspondets. Councils akedsta-wide: 39Councils akedgroup: 1
Note: Plase Apendix Aforexplantio fsigncat diferncs.

image
Recreational facilties performance
91
20 recational fciltes perfomance (%)
18 14 18 17 15 17 19 19 16 23 28 23
16 19 17
8 24 26 2 21 21
38 38 36 37 36 39 40 34 40 42 4
28 43 35 41
40
34 35 42 38 38
28 31 32 29 31 32 25 31 27 2 19
2
30 34
2 37 24 26 21 27 28
7 10 7 1 10 6 10 9 10 6 3
16
3 5
9 3 12 5 7 8 8
5 3 2 3 3 3 3 3 3 3 1 8 4 6
4 10 3 1 2 3 3
4 3 5 4 5 3 2 4 5 4 4 3 4 1 7 2 4 6 7 2 2
20 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
201 Brimbank
Stae-wide
Metro
North
South
Men
Women
18-34 35-49 50-64 65+
Personal user
Household user
Very god
God
Averag
Por
Very por
Can't sy
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Q2. Howhas Council perfomd n‘Recrationl facites’ ovrthe las12months?
Base: Alrspondets. Councils akedsta-wide: 39Councils akedgroup: 1

image
The apearnce of public areas importance
92
20 public ares importance (index scores)
75 79 81 7 7 76 76 75 73 74 71
80 7 81 80 78 76 75 73 74 74 73
81 76 80 81 78 78 75 74 74 75 7
75 7 75 80 80 76 76 71 74 74 73
76 76 79 80 7 76 75 71 73 73 72
75 81 80 80 78 79 81 7 73 n/a 76
79 79 79 81 79 78 7 74 74 n/a 75
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
73 n/a n/a
80
p
79 79 78 7
76 75 74 74
73
q
71
q
North
35-49
50-64
Women
65+
Brimbank
South
Men
Stae-wide
Metro
18-34
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
2019
2018
2017
2016
2015
2014
2013
201
Q1. Firstly, howimprtan should ‘Theaprnce ofpublic ares’b aresponiblty forCuncil?
Base: Alrspondets. Councils akedsta-wide: 27Councils akedgroup: 9
Note: Plase Apendix Aforexplantio fsigncat diferncs.

image
The apearnce of public areas importance
93
20 public ares importance (%)
3 30 31 35 31 29 36 31
25 24 35 3
26 41
30 37 38 31
43 46 45 42 4 46 43 48
47 48
49
41 50 36
37
46 41 50
19 20 21 20 2 2 19 18
25 24 15
20 19 18
25
15 17 16
3 3 2 2 2 2 1 1 2 2
4 4 2 5 3 3 1
1
1 1
1
2 1 2 3
1
1
1
1 1
20 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
Stae-wide
Metro
North
South
Men
Women
18-34 35-49 50-64 65+
Extremly importan
Very importan
Fairly mportan
Not haimportan
Not alimportan
Can't sy
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Q1. Firstly, howimprtan should ‘Theaprnce ofpublic ares’b aresponiblty forCuncil?
Base: Alrspondets. Councils akedsta-wide: 27Councils akedgroup: 9

image
The apearnce of public areas performance
94
20 public ares perfomance (index scores)
74 72 69 60 6 62 68 63 65 63 6
73 71 65 62 64 64 64 62 62 61 61
72 71 69 60 65 65 60 62 61 58 56
72 71 6 61 58 57 62 60 61 64 61
73 72 65 60 63 63 62 61 62 60 60
n/a
72 62 58 62 57 61 58 59 57 60
n/a
71 61 60 61 60 61 58 59 57 58
n/a
71 65 61 64 56 n/a n/a 62 60 65
73
p
72
p
70
p
69
6 65 65 64 64
62
58
q
Metro
Stae-wide
65+
50-64 Men
35-49
North
South
Brimbank
Women
18-34
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
2019
2018
2017
2016
2015
2014
2013
201
Q2. Howhas Council perfomd n‘The aprnce ofpublic ares’ovr thelas 12months?
Base: Alrspondets. Councils akedsta-wide: 38Councils akedgroup: 10
Note: Plase Apendix Aforexplantio fsigncat diferncs.

image
The apearnce of public areas performance
95
20 public ares perfomance (%)
2 18 15 15 12 16 17 13 13 26 27 21 23 26
18 20 25 25 21
30 38 40
35 38 36 32 35 40
45 46
32 28 31
29
17
28 37 46
34 28 29
30 3 32
26 31 31
21 20
37 3 30
38
42
34 29 26
8 1 10 14 1 10
18 13 1 6 5 8
9 7 9
13 6 6 5
5 3 5 3 4 5 6 7 4 2 2 3 5 5 4 7 6 2 2
1 2 1 2 2 1 1
1 1 1
2 1 2 2 1 1 1
20 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
201 Brimbank
Stae-wide
Metro
North
South
Men
Women
18-34 35-49 50-64 65+
Very god
God
Averag
Por
Very por
Can't sy
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Q2. Howhas Council perfomd n‘The aprnce ofpublic ares’ovr thelas 12months?
Base: Alrspondets. Councils akedsta-wide: 38Councils akedgroup: 10

image
Art centres and libraies importance
96
20 artcentrs and libraies mportance (index scores)
70 75 69 74 69 68 67 69 70 67 65 67 69
72 74 73 74 71 70 70 69 68 67 65 6 64
71 72 6 72 72 69 61 67 70 67 64 63 64
75 7 69 76 71 68 70 70 70 68 6 64 70
76 80 73 7 72 70 69 72 74 69 65 67 71
71 74 71 72 70 71 6 67 69 n/a 6 64 62
72 75 75 73 72 69 69 69 70 n/a 6 67 64
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
6 n/a n/a
73
p
72
p
72 72
p
71 70 69 68 68 68
65
q
64 63
q
Women
Personal user
35-49
Household user
65+ 50-64 North
Brimbank
South
Metro
Stae-wide
Men
18-34
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
2019
2018
2017
2016
2015
2014
2013
201
Q1. Firstly, howimprtan should ‘Artcens adlibres’ ba responiblty forCuncil?
Base: Alrspondets. Councils akedsta-wide: 19Councils akedgroup: 8
Note: Plase Apendix Aforexplantio fsigncat diferncs.

image
Art centres and libraies importance
97
20 artcentrs and libraies mportance (%)
20 2 20 18 27 27 20 19
17 19 21 20 16 24
15 28 24
17 27 26
43 40 43
39
38 41
40 43
39 43 42 4
39
48
37
43 42
54 43 42
27 30 29 35 23 21 30 32
32 29 27 26
31
24
37
21 2 24 23 24
6 7 6 5 8 7 7 4 9 7 8 6
10 3 7 7 8 4 5 5
2 1 1 2 3 2 2 1 2 2 1 3 4 1 5 1 1 1 2 2
1 1 1 1 1 1 1 1 1 1 1
2 1 1
20 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
Stae-wide
Metro
North
South
Men
Women
18-34 35-49 50-64 65+
Personal user
Household user
Extremly importan
Very importan
Fairly mportan
Not haimportan
Not alimportan
Can't sy
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Q1. Firstly, howimprtan should ‘Artcens adlibres’ ba responiblty forCuncil?
Base: Alrspondets. Councils akedsta-wide: 19Councils akedgroup: 8

image
Art centres and libraies performance
98
20 artcentrs and libraies perfomance (index scores)
75 78 7 75 76 75 70 73 74 72 74 72 73
7 80 80 73 75 74 7 75 73 74 74 76 75
79 76 75 72 75 73 69 72 73 74 73 71 6
76 70 70 70 74 68 67 68 69 63 72 65 6
73 70 70 68 75 69 6 68 68 70 73 68 63
79 76 76 72 n/a 72 73 72 69 75 75 72 67
75 72 72 69 n/a 69 69 69 71 73 73 69 63
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
73 n/a n/a
79 79
p
78 76 75 75 75 75 74
74 74 73 72
65+
Personal user
Household user
Women
Metro
South
North
Brimbank
50-64 35-49
Stae-wide
Men
18-34
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
2019
2018
2017
2016
2015
2014
2013
201
Q2. Howhas Council perfomd n‘Artcens adlibres’ ovrthe las12months?
Base: Alrspondets. Councils akedsta-wide: 26Councils akedgroup: 8
Note: Plase Apendix Aforexplantio fsigncat diferncs.

image
Art centres and libraies performance
9
20 artcentrs and libraies perfomance (%)
30 26 29 2
17 19 23 2 24 27 31 30 26 34 30 29 27 3 41 39
36 43 37
4 43 40 4 35 43 42 31 39 41 32 35 37 39 37
37 39
21 18 2 18
21 25 20
30 19 19 21 19 23 18 25 24 19 14 17 18
4 5 3 6 9 7 6 6 3 3 4 4 3 4 5 3
4 2
3 3
1 1 1 1 2 2 1 1 1 1 1 1 1 1 2 1
1 1
1 1
8 8 8 10 8 7 7 6 10 10 1 6 6 10 3 6 10
14
1
20 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
Stae-wide
Metro
North
South
Men
Women
18-34 35-49 50-64 65+
Personal user
Household user
Very god
God
Averag
Por
Very por
Can't sy
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Q2. Howhas Council perfomd n‘Artcens adlibres’ ovrthe las12months?
Base: Alrspondets. Councils akedsta-wide: 26Councils akedgroup: 8

image
Comunity and cultural activties importance
10
20 comunity and cultral ctives importance (index scores)
6 67 63 61 65 64 64 64 6 63 6 61 60
69 68 65 65 64 67 64 61 63 64 64 61 61
64 63 64 6 65 67 63 59 60 60 62 61 61
64 65 6 63 65 68 65 62 6 64 64 62 62
70 71 63 6 70 69 6 63 70 62 63 62 62
69 67 67 65 68 68 6 64 67 62 64 62 n/a
72 71 65 69 67 68 67 65 65 6 67 62 n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
62 n/a
73
p
71
p
68 6 65 65 65
64 64 62 62 62
q
61
q
Personal user
Household user
50-64 35-49
South
Women
Brimbank
Men
18-34 North 65+
Stae-wide
Metro
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
2019
2018
2017
2016
2015
2014
2013
201
Q1. Firstly, howimprtan should ‘Cmunity adcultra ctives’ ba responiblty forCuncil?
Base: Alrspondets. Councils akedsta-wide: 21Councils akedgroup: 9
Note: Plase Apendix Aforexplantio fsigncat diferncs.

image
Comunity and cultural activties importance
10
20 comunity and cultral ctives importance (%)
14 16 18 15 19 17 16 14 13 12 15 14 15 13 13 18 16 1 28 23
41 35 34 36 35 39 39 4
36 37 37 42 38 45 42 37 47
42
39 4
3 38 34 36 3 36 36 35
38 37 34 3 34 31 30 38 30
3
3 29
9 7 10 10 10 7 6 6 10 1 13 8 10 8 12 7 4
1
3
1 3 2 2 2 1 1 2 2 2 1 1 2 2 2 2 1
1 1 1 1 1 1 2 2 1 1 1 1 1 2 1 1
20 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
Stae-wide
Metro
North
South
Men
Women
18-34 35-49 50-64 65+
Personal user
Household user
Extremly importan
Very importan
Fairly mportan
Not haimportan
Not alimportan
Can't sy
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Q1. Firstly, howimprtan should ‘Cmunity adcultra ctives’ ba responiblty forCuncil?
Base: Alrspondets. Councils akedsta-wide: 21Councils akedgroup: 9

image
Comunity and cultural activties performance
102
20 comunity and cultral ctives perfomance (index scores)
73 72 71 70 6 69 69 69 67 67 6 63 6
73 73 64 70 6 69 69 65 67 67 69 64 69
69 67 69 70 69 69 6 67 64 67 62 62 57
72 72 68 71 67 69 67 70 67 6 63 6 6
74 73 72 71 6 69 67 67 65 69 63 62 57
72 71 69 n/a 68 70 65 65 6 72 6 67 60
73 71 71 n/a 68 69 68 67 67 69 67 65 63
n/a
n/a
n/a
n/a
n/a
68 n/a n/a n/a n/a n/a n/a n/a
74
p
72
p
71 70
p
70 68 68 68
6 6 65 64 63
Personal user
Household user
65+ Metro 50-64
Stae-wide
South
Women
Brimbank
35-49 Men North 18-34
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
2019
2018
2017
2016
2015
2014
2013
201
Q2. Howhas Council perfomd n‘Comunity adcultra civtes’ ovrthe las12months?
Base: Alrspondets. Councils akedsta-wide: 26Councils akedgroup: 9
Note: Plase Apendix Aforexplantio fsigncat diferncs.

image
Comunity and cultural activties performance
103
20 comunity and cultral ctives perfomance (%)
18 19 17 12 17 15 14 16 17 18 17 19 18 18 15 2 16 19 27 27
32 37 34
36 35 35 41 37 42 42
28 34 29 35
32 26 40 3
4 40
30 24 28
26 27 29 27 30 26 25
32 29
31 29 35 34 24 23
26 27
7 9 6
8 6 8 8 6 5 4
9 5 9 4 8 10
4 2
2 4
2 2 1
2 2 2 2 1 2 1 3 1 2 2 3
1
2
1
12 9 14 16 12 10 8 10 9 10 1 12 10 13 7 7 15
20
1 1
20 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
Stae-wide
Metro
North
South
Men
Women
18-34 35-49 50-64 65+
Personal user
Household user
Very god
God
Averag
Por
Very por
Can't sy
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Q2. Howhas Council perfomd n‘Comunity adcultra civtes’ ovrthe las12months?
Base: Alrspondets. Councils akedsta-wide: 26Councils akedgroup: 9

image
Waste management importance
104
20 waste mangemnt importance (index scores)
86 81 85 83 83 83 83 81 83 81 80
84 83 84 86 83 83 84 81 83 81 83
81 79 85 81 81 80 81 76 81 79 79
87 82 82 83 82 83 84 82 83 80 79
83 82 84 83 81 82 82 80 82 79 81
79 79 82 81 n/a 79 83 75 79 79 80
84 83 83 85 n/a 81 84 7 80 79 78
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
78 n/a
87
p
87 86 85
84 84 84 83 83 82
q
82
Women
North
50-64
35-49
Metro
Brimbank
65+
18-34
South
Stae-wide
Men
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
2019
2018
2017
2016
2015
2014
2013
201
Q1. Firstly, howimprtan should ‘Waste mnagemnt’ beas reponsiblty forCuncil?
Base: Alrspondets. Councils akedsta-wide: 28Councils akedgroup: 10
Note: Plase Apendix Aforexplantio fsigncat diferncs.

image
Waste management importance
105
20 waste mangemnt importance (%)
47 47 47
39 47 4
36 41 4 48 50 46
40 54 47 49 48
45
42 39 39
45 40 40
46 4 42 42 47
40 46 38
38 41 47 45
9 12 13 15 1 13 16 15 1 9 3
12 12 6 13 9 4 6
1
1 3 2
1 1
1
1
2
1
1
1
1
1 1 1 2 1 1 1
20 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
Stae-wide
Metro
North
South
Men
Women
18-34 35-49 50-64 65+
Extremly importan
Very importan
Fairly mportan
Not haimportan
Not alimportan
Can't sy
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Q1. Firstly, howimprtan should ‘Waste mnagemnt’ beas reponsiblty forCuncil?
Base: Alrspondets. Councils akedsta-wide: 28Councils akedgroup: 10

image
Waste management performance
106
20 waste mangemnt perfomance (index scores)
6 73 70 69 68 71 69 71 68 67 67
69 75 74 72 71 71 71 72 70 69 74
70 75 71 75 70 67 70 70 71 69 70
71 76 6 75 67 65 68 69 70 70 65
71 7 74 74 72 69 71 69 72 68 71
73 n/a 74 79 74 73 73 71 73 72 69
70 n/a 73 81 73 72 73 72 71 72 72
68 n/a 72 76 n/a 74 72 n/a 72 71 69
70 70
p
68 68 67 6 6 6
65 64
62
50-64
Metro
Men
65+
South
18-34
Brimbank
North
Stae-wide
Women
35-49
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
2019
2018
2017
2016
2015
2014
2013
201
Q2. Howhas Council perfomd n‘Waste mnagemnt’ overh last12months?
Base: Alrspondets. Councils akedsta-wide: 41Councils akedgroup: 1
Note: Plase Apendix Aforexplantio fsigncat diferncs.

image
Waste management performance
107
20 waste mangemnt perfomance (%)
21 24 27 24 2 26 25 26 2 20 25 2 21 24
17 18 18 23 27
40 39 43 4 4 41 49 46 53
40 42
32 42 39
41 43 37 43 35
24 25 21 2 20 21 18 19 16
23 21
31 21 21 26 25
2
24
24
8 6 6 8 10 6 5 5 6
10 8 8 8 8 8 3
13
7 9
5 4 3 2 3 3 2 2 2 5 2 4 5 5 6
7 6 1 5
3 1 1 1 1 2
2
3 2 3 3 3 2 3 4 2 1
20 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
201 Brimbank
Stae-wide
Metro
North
South
Men
Women
18-34 35-49 50-64 65+
Very god
God
Averag
Por
Very por
Can't sy
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Q2. Howhas Council perfomd n‘Waste mnagemnt’ overh last12months?
Base: Alrspondets. Councils akedsta-wide: 41Councils akedgroup: 1

image
Busines and comunity devlopment and tourism
importance
108
20 busines/devlopment/ourism iportance (index scores)
60 65 59 64 65 58 61 64 62 57 56
62 6 60 61 63 59 61 63 62 59 60
62 67 59 63 6 59 63 68 6 60 63
63 67 62 64 65 62 64 6 65 60 64
68 67 61 67 64 62 64 6 67 59 62
64 67 61 67 63 63 64 6 67 n/a 65
63 67 62 65 6 64 63 63 64 n/a 62
n/a
6 n/a n/a n/a n/a n/a n/a n/a n/a n/a
71
p
67
p
6 65 63 63 63 63
62
58
q
57
q
50-64
Stae-wide
North
65+
35-49 Men
Brimbank
Women
South
Metro
18-34
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
2019
2018
2017
2016
2015
2014
2013
201
Q1. Firstly, howimprtan should ‘Bsine adcomunity devlopment adourism’ beas reponsiblty forCuncil?
Base: Alrspondets. Councils akedsta-wide: 18Councils akedgroup: 6
Note: Plase Apendix Aforexplantio fsigncat diferncs.

image
Busines and comunity devlopment and tourism
importance
109
20 busines/devlopment/ourism iportance (%)
16 15 16 15 18 21 18 15 21
10 18 16 16 16 13 15 26
16
34 31 32 39 35 28 35
3
38
32
40
31 38 30
28 34
36
41
32 36 35 30 32 35 3 41 30
38 23 36 25 39
37 34
25 27
13 12 13 12 1 12 1 8 8
16 14 13 16 10 18 13 6 9
2 4 3 2 2 1 1 1 2 2 1 2 2 2 3
1 2
3 1 2 1 3 3 2 3 1 2 5 2 3 2
4 5 3
20 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
Stae-wide
Metro
North
South
Men
Women
18-34 35-49 50-64 65+
Extremly importan
Very importan
Fairly mportan
Not haimportan
Not alimportan
Can't sy
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Q1. Firstly, howimprtan should ‘Bsine adcomunity devlopment adourism’ beas reponsiblty forCuncil?
Base: Alrspondets. Councils akedsta-wide: 18Councils akedgroup: 6

image
Busines and comunity devlopment and tourism
performance
10
20 busines/devlopment/ourism perfomance (index scores)
61 60 60 57 5 59 57 60 54 57 56
60 60 60 57 58 58 58 58 59 56 60
61 68 60 59 57 60 58 59 54 5 5
60 62 62 60 54 56 57 61 60 54 57
61 62 62 58 59 59 59 59 59 59 59
62 61 n/a 54 53 54 5 58 57 54 5
62 56 n/a 58 60 56 57 5 59 58 57
62 59 n/a 49 5 n/a 57 59 n/a 57 60
59
p
59 59
p
59
56 56 5 54 54
53 53
Stae-wide
65+
Metro
50-64 Men
South
Brimbank
Women
North
35-49
18-34
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
2019
2018
2017
2016
2015
2014
2013
201
Q2. Howhas Council perfomd n‘Busie andcomunity devlopment adourism’ overth las12months?
Base: Alrspondets. Councils akedsta-wide: 2Councils akedgroup: 6
Note: Plase Apendix Aforexplantio fsigncat diferncs.

image
Busines and comunity devlopment and tourism
performance
1
20 busines/devlopment/ourism perfomance (%)
5 10 9 6 7 8 5 9 4 10 6 4 5 4 5 5 1 6 6
25 2 23 28 25 26 27 26 3 32
29
21 27 27 23 25
2 26 27
34 30 34 31 35 35 34 3 3 32
3
34 3 39
29 40
38 35 23
9 14 12 1 12 10 13 15 12 1
9
10 9 7
1
8
12 6
10
4 3 2 2 2 2 3 2 3 4
2
4 5 4
5
8
1 3
2
23 2 20 2 20 19 17 15 16 12
2 27 21 18
27 13
25 25 31
20 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
201 Brimbank
Stae-wide
Metro
North
South
Men
Women
18-34 35-49 50-64 65+
Very god
God
Averag
Por
Very por
Can't sy
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Q2. Howhas Council perfomd n‘Busie andcomunity devlopment adourism’ overth las12months?
Base: Alrspondets. Councils akedsta-wide: 2Councils akedgroup: 6

image
Council’s general town planing policy importance
12
20 town planig mportance (index scores)
74 70 74 71 72 70 70 73 69 68 63
75 74 73 73 73 74 71 73 70 70 67
74 70 76 70 73 75 71 72 72 72 64
75 69 71 75 72 76 72 73 73 68 68
72 71 74 71 72 73 71 72 70 70 6
75 68 67 68 n/a 74 68 72 67 67 60
75 71 74 74 n/a 75 71 73 72 69 6
n/a
n/a
n/a
n/a
n/a
n/a
n/a
72 n/a n/a n/a
79
p
76 75 74
73 73 72 72 71
70
67
q
50-64
North
35-49
Women
Metro
65+
Brimbank
Stae-wide
South
Men
18-34
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
2019
2018
2017
2016
2015
2014
2013
201
Q1. Firstly, howimprtan should ‘Cncil’s genral townplaing polcy’be asreponsiblty forCuncil?
Base: Alrspondets. Councils akedsta-wide: 13Councils akedgroup: 6
Note: Plase Apendix Aforexplantio fsigncat diferncs.

image
Council’s general town planing policy importance
13
20 town planig mportance (%)
26 19 23 2 28 21
20 21 26 28 28 25 2 29
18 29 37
25
41
43 41 40 34 42
39 40 39 40 45
38 43 39
37
43 42
4
2 26 25 28 26 2
27 29 26 24 14 25 24 19
28
16 13
23
6 3 6 3 5 5 7 3 4 4
3 7 7 4
8 7 1 2
1 2
1 2 2 2
1 1
2 1 1
2 2
2 2
5 7 5 6 5 8 5 7 4 4 9 4 3 8 7 4 5 4
20 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
Stae-wide
Metro
North
South
Men
Women
18-34 35-49 50-64 65+
Extremly importan
Very importan
Fairly mportan
Not haimportan
Not alimportan
Can't sy
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Q1. Firstly, howimprtan should ‘Cncil’s genral townplaing polcy’be asreponsiblty forCuncil?
Base: Alrspondets. Councils akedsta-wide: 13Councils akedgroup: 6

image
Council’s general town planing policy performance
14
20 town planig perfomance (index scores)
59 59 59 61 59 61 60 53 59 56 5
60 61 64 65 60 58 57 53 61 53 54
60 64 58 5 58 60 57 56 54 53 53
56 59 5 59 56 51 58 56 57 54 52
60 65 59 54 59 63 59 57 58 5 54
58 62 59 62 59 57 60 56 61 n/a 5
61 54 60 61 59 61 59 57 57 n/a 5
n/a
56 56 58 5 54 54 51 n/a n/a 54
63 63 62 61 61
60 60 58
56 5
q
54
q
South
65+ Men
18-34
Brimbank
35-49
Women
50-64
North
Metro
Stae-wide
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
2019
2018
2017
2016
2015
2014
2013
201
Q2. Howhas Council perfomd n‘Coucil’s genral townplaing polcy’ver thlas 12months?
Base: Alrspondets. Councils akedsta-wide: 2Councils akedgroup: 8
Note: Plase Apendix Aforexplantio fsigncat diferncs.

image
Council’s general town planing policy performance
15
20 town planig perfomance (%)
1 6 9 10 6 8 8 9 4 6 6 7 12 14 8 13 9 8 10
25 31 31 23
26 29 27 26 29 27 28
21
27 27
23 23 26
2 29
30 31 31
30 29 28 34 3 30 30 29
29
31 31
29 32 29
30 28
8 8 7
1 13 9 6 10 12 14 12
10
6 9
7
5 10
1 7
3 3 3 4 3 4 4 2 4 6 6
5
2 4
2
5 1 2 2
24 21 19 2 23 2 2 20 21 18 19
29 2 16
32 2 24 27 25
20 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
201 Brimbank
Stae-wide
Metro
North
South
Men
Women
18-34 35-49 50-64 65+
Very god
God
Averag
Por
Very por
Can't sy
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Q2. Howhas Council perfomd n‘Coucil’s genral townplaing polcy’ver thlas 12months?
Base: Alrspondets. Councils akedsta-wide: 2Councils akedgroup: 8

image
Planing and building permits importance
16
20 planig and buildng permits mportance (index scores)
74 71 70 74 7 72 69 71 67 69 62
7 72 74 74 75 69 71 71 73 70 65
76 74 71 76 75 71 72 72 73 72 6
7 76 73 74 76 76 73 71 70 73 68
74 70 70 74 74 71 71 71 72 72 70
73 70 71 n/a 75 74 72 71 70 73 70
74 74 71 n/a 74 71 70 71 70 70 63
n/a
n/a
n/a
n/a
n/a
n/a
n/a
71 n/a n/a n/a
78
p
76 75 74 74
73 72 71 71 71
65
q
50-64
35-49
North
Metro
65+
Women
Brimbank
Stae-wide
Men
South
18-34
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
2019
2018
2017
2016
2015
2014
2013
201
Q1. Firstly, howimprtan should ‘Panig dbuilng permits’ bea responiblty forCuncil?
Base: Alrspondets. Councils akedsta-wide: 19Councils akedgroup: 6
Note: Plase Apendix Aforexplantio fsigncat diferncs.

image
Planing and building permits importance
17
20 planig and buildng permits mportance (%)
27 21 24 25 29 24 23 2 27 31 31 25 23 30
18 34 35
26
39 4 41 40 40 41
4 42 38 39 41
37 46 32
30
47
35
45
23 2 25 27 2 28 25 25 25 2 21
24 20 26
3
13
20 20
6 8 6 5 6 4 4 6 6 5 5
7 7 5 12 3 3 3
1 2 1 1 1
1 1 1 1
1 2
3
1
4 3 3 3 3 2 4 4 3 2 2 5 3 6 7
6 5
20 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
Stae-wide
Metro
North
South
Men
Women
18-34 35-49 50-64 65+
Extremly importan
Very importan
Fairly mportan
Not haimportan
Not alimportan
Can't sy
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Q1. Firstly, howimprtan should ‘Panig dbuilng permits’ bea responiblty forCuncil?
Base: Alrspondets. Councils akedsta-wide: 19Councils akedgroup: 6

image
Planing and building permits performance
18
20 planig and buildng permits perfomance (index scores)
5 58 56 5 58 58 58 61 60 53 52
54 61 65 60 62 63 63 67 60 51 52
57 56 59 64 60 62 61 58 60 49 51
57 62 57 5 59 58 56 65 62 50 50
59 62 57 62 59 57 60 58 61 53 54
54 58 60 58 60 61 58 65 60 n/a 53
60 61 62 59 62 63 64 62 61 n/a 5
51 n/a 61 58 59 n/a 56 64 56 n/a 54
63 62 61
60 60 60 59 59 58
54
q
51
q
50-64
North
Men
65+
Brimbank
South
35-49
18-34
Women
Metro
Stae-wide
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
2019
2018
2017
2016
2015
2014
2013
201
Q2. Howhas Council perfomd n‘Plaing dbuilng permits’ overth las12months?
Base: Alrspondets. Councils akedsta-wide: 28Councils akedgroup: 7
Note: Plase Apendix Aforexplantio fsigncat diferncs.

image
Planing and building permits performance
19
20 planig and buildng permits perfomance (%)
10 7 6 8 8 8 7 10 7 6 6 10 10 12 8 12 9 10 9
25 26 38 28 31
24 28 28
24 2 25 2 26 29
21 2 28 31
24
28 27 2 28 25
31 29 31
27 27 28 28 29 29
27
3 28 24
24
6 10 7 7 10 8 8 6
6 14 12 6 6 7
6
2 10 10
6
5 3 3 4 4 2 3 2
4
8 7
2 6 5
5
8 3 1
4
26 27 24 25 2 27 25 23
32 2 23
32 24 18
34 23 2 24
3
20 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
201 Brimbank
Stae-wide
Metro
North
South
Men
Women
18-34 35-49 50-64 65+
Very god
God
Averag
Por
Very por
Can't sy
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Q2. Howhas Council perfomd n‘Plaing dbuilng permits’ overth las12months?
Base: Alrspondets. Councils akedsta-wide: 28Councils akedgroup: 7

image
Environmental sustainabilty importance
120
20 environmental sutainbilty importance (index scores)
81 7 78 79 78 80 75 76 74 76 75
80 75 76 7 7 79 74 7 73 76 74
75 74 72 73 72 71 73 71 72 73 70
81 74 7 7 7 79 74 76 73 74 72
80 79 74 76 76 76 74 75 73 72 71
7 75 73 73 73 73 n/a 72 73 73 69
78 76 78 75 76 75 n/a 78 72 76 75
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
71 n/a n/a
82
p
82
79 7 7
76 76 76 74
q
73 72
q
Women
50-64
35-49
South
Brimbank
18-34
Metro
North
Stae-wide
65+ Men
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
2019
2018
2017
2016
2015
2014
2013
201
Q1. Firstly, howimprtan should ‘Enviromental suinablty’ eas reponsiblty forCuncil?
Base: Alrspondets. Councils akedsta-wide: 25Councils akedgroup: 10
Note: Plase Apendix Aforexplantio fsigncat diferncs.

image
Environmental sustainabilty importance
12
20 environmental sutainbilty importance (%)
37 40 37
26 36 32
28 30 34 36 3 38 31 42 40 40 43
26
40 37 38
43
40 43
40 47 37 39 46 38
36
4
32 41 43
48
17 18 21
25 18 20
26 19
20 18 13 20
23
12
2 15 8
19
4 3 2 4 4 3 3 3 5 4 6 4 8 1 7 3 2 4
1 2 1 1 1 1 1
2 2 2 1 2
1 1 3
1 2 1 1 1 1 2 1 1 1 1
1 1
3 1
20 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
Stae-wide
Metro
North
South
Men
Women
18-34 35-49 50-64 65+
Extremly importan
Very importan
Fairly mportan
Not haimportan
Not alimportan
Can't sy
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Q1. Firstly, howimprtan should ‘Enviromental suinablty’ eas reponsiblty forCuncil?
Base: Alrspondets. Councils akedsta-wide: 25Councils akedgroup: 10

image
Environmental sustainabilty performance
12
20 environmental sutainbilty perfomance (index scores)
63 63 57 63 64 64 63 61 62 63 65
61 6 61 64 64 6 63 60 63 62 63
68 62 59 62 64 62 62 62 64 61 60
64 56 62 56 64 57 57 57 63 59 52
63 64 61 62 65 63 61 60 64 61 59
6 61 62 62 n/a 65 62 60 64 63 62
63 62 6 65 n/a 62 64 65 64 62 64
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
64 n/a n/a
6 63 63 62 62
61 61 60 60 59
54
q
65+
35-49
50-64
South
Metro
Men
Brimbank
Women
Stae-wide
North
18-34
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
2019
2018
2017
2016
2015
2014
2013
201
Q2. Howhas Council perfomd n‘Evironmetal suinablty’ overth las12months?
Base: Alrspondets. Councils akedsta-wide: 31Councils akedgroup: 1
Note: Plase Apendix Aforexplantio fsigncat diferncs.

image
Environmental sustainabilty performance
123
20 environmental sutainbilty perfomance (%)
10 14 1 9 7 12 1 12 10 1 9 1 10 1 7 12 14 13
32 29 35 3
31 32 34 36 3 3
32 32 32 31
20
38 32 40
37 34 28 31
30 31 37 32
3 3 32 37 38 35
53
31 30 23
5 10 9
9 13 9 8 8
10 9 8 4 5 5 2 7 7
6
5 1 2 2 4 4 1 1 3 3
6 4 4 6 8 3 4
2
1 12 16 17 15 12 9 12 1 12 13 1 1 12 10 9 12 16
20 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
Stae-wide
Metro
North
South
Men
Women
18-34 35-49 50-64 65+
Very god
God
Averag
Por
Very por
Can't sy
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
Q2. Howhas Council perfomd n‘Evironmetal suinablty’ overth las12months?
Base: Alrspondets. Councils akedsta-wide: 31Councils akedgroup: 1

image
Emergency and isaster management importance
124
20 emrgency and isater mangemnt importance (index scores)
79 85 83 80 82 83 83 81 79 81 79
78 85 81 85 82 81 86 84 80 81 80
81 86 86 83 83 82 82 82 79 80 7
81 84 7 79 79 79 79 79 74 80 76
82 87 81 82 81 79 80 80 75 80 7
78 84 76 78 80 81 83 82 76 80 n/a
81 85 87 84 83 82 83 80 81 80 n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
80 n/a
86 84
83 83 82 82 82
80 80 80 78
q
50-64
Women
35-49
North
Brimbank
South
18-34 65+ Men
Stae-wide
Metro
J085 Comunity Sasfction Survey 20–
Brimbank Cityouncil
2019
2018
2017
2016
2015
2014
2013
201
Q1. Firstly, howimprtan should ‘Emergncy adister mangemnt’ beas reponsiblty forCuncil?
Base: Alrspondets. Councils akedsta-wide: 16Councils akedgroup: 5
Note: Plase Apendix Aforexplantio fsigncat diferncs.

image
Emergency and isaster management importance
125
20 emrgency and isater mangemnt importance (%)
50 48 51 50
41 49 46 49 46
41 53 49 47 54 5 51 54
41
31 34 30 34
39 28 32 35 35
35
30 32
31 32 25 29 34
41
1 14 14 1 14
15 16 12 13
16 10 12 12 1
8 18 8 1