2022 Local
Government
Community
Satisfaction Survey
Brimbank City
Council
Coordinated by the Department of Jobs,
Precincts and Regions on behalf of
Victorian councils
Contents
2
Background and objectives
3
Key findings and recommendations
4
Detailed findings
12
Overall performance
13
Customer service
30
Council direction
36
Individual service areas
41
Community consultation and engagement 42
Lobbying on behalf of the community
46
Decisions made in the interest of the
community
50
Condition of sealed local roads
54
Informing the community
58
Condition of local streets and footpaths 62
Traffic management
66
Parking facilities
70
Enforcement of local laws
74
Family support services
78
Elderly support services
82
Disadvantaged support services
86
Recreational facilities
90
Appearance of public areas
94
Art centres and libraries
98
Community and cultural activities
102
Waste management
106
Business and community development and
tourism
110
General town planning policy
114
Planning and building permits
118
Environmental sustainability
122
Emergency and disaster management
126
Planning for population growth
130
Response to COVID-19
134
Detailed demographics
138
Appendix A: Index scores, margins of error
and significant differences
145
Appendix B: Further project information
150
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Background and objectives
3
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
The Victorian Community Satisfaction Survey
(CSS) creates a vital interface between the council
and their community.
Held annually, the CSS asks the opinions of local
people about the place they live, work and play and
provides confidence for councils in their efforts
and abilities.
Now in its twenty-third year, this survey provides insight
into the community’s views on:
• councils’ overall performance, with benchmarking
against State-wide and council group results
• value for money in services and infrastructure
• community consultation and engagement
• decisions made in the interest of the community
• customer service, local infrastructure, facilities,
services and
• overall council direction.
When coupled with previous data, the survey provides
a reliable historical source of the community’s views
since 1998. A selection of results from the last ten
years shows that councils in Victoria continue to
provide services that meet the public’s expectations.
Serving Victoria for 23 years
Each year the CSS data is used to develop this State
wide report which contains all of the aggregated
results, analysis and data. Moreover, with 23 years of
results, the CSS offers councils a consistent, long-term
measure of how they are performing – essential for
councils that work over the long term to provide
valuable services and infrastructure to their
communities.
Participation in the State-wide Local Government
Community Satisfaction Survey is optional.
Participating councils have various choices as to the
content of the questionnaire and the sample size to be
surveyed, depending on their individual strategic,
financial and other considerations.
Key findings and
recommendations
4
Compared to
State-wide average
Compared to
group average
Brimbank City Council
–
at a glance
5
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Overall council performance
Results shown are index scores out of 100.
Council performance compared to
State-wide and group averages
The three areas where Council
performance is significantly
higher by the widest margin
Traffic management
The three areas where Council
performance is significantly
lower by the widest margin
Brimbank
64
State-wide
59
Metropolitan
65
Planning & building
permits
Sealed local roads
Traffic management
Planning & building
permits
Town planning policy
Appearance of public
areas
Bus/community
dev./tourism
Elderly support
services
Appearance of public
areas
Recreational facilities
Bus/community
dev./tourism
Summary of core measures
6
Index scores
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
71
76
73
76
73
70
72
74
73
75
73
63
60
58
58
63
63
60
64
62
60
62
64
61
61
60
65
63
64
65
64
58
57
56
58
54
55
58
54
59
57
59
55
57
56
58
59
58
61
59
72
73
73
71
68
70
71
69
66
69
68
63
63
62
57
61
59
64
62
61
62
60
2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022
Waste
management
Sealed
local
roads
Consultation &
engagement
Customer
service
Overall
council
direction
Overall
performance
Community
decisions
Summary of core measures
7
Core measures summary results (%)
14
10
9
16
23
38
40
31
32
36
39
34
36
31
31
30
24
14
5
12
11
11
9
8
4
5
4
6
3
6
1
12
13
1
2
Overall performance
Consultation & engagement
Community decisions
Sealed local roads
Waste management
Customer service
Very good
Good
Average
Poor
Very poor
Can't say
Overall council direction
29
58
9 3
Improved
Stayed the same
Deteriorated
Can't say
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Services
Brimbank
2022
Brimbank
2021
Metro
2022
State-wide
2022
Highest
score
Lowest
score
Overall performance
64
65
65
59
South residents,
Aged 65+ years
North
residents
Value for money
60
61
61
53
South residents,
Women
North
residents
Overall council direction
60
62
53
50
Aged 18-34
years
North
residents
Customer service
73
75
72
68
Aged 50+ years
Aged 18-34
years
Art centres & libraries
70
72
73
73
Aged 65+ years
Aged 18-34
years
Waste management
68
69
71
68
Aged 50-64
years
Aged 18-34
years, North
residents
Recreational facilities
67
71
73
69
Aged 65+ years
Aged 18-34
years
COVID-19 response
67
76
67
69
South residents,
Aged 50-64
years
North
residents
Traffic management
65
63
58
58
Aged 50-64
years, Men
North
residents,
Aged 65+
years, Women
Summary of Brimbank City Council performance
Significantly higher / lower than Brimbank City Council 2022 result at the 95% confidence interval.
8
Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Services
Brimbank
2022
Brimbank
2021
Metro
2022
State-wide
2022
Highest
score
Lowest
score
Family support services
65
67
66
65
Personal user,
Aged 50+ years
Aged 35-49
years, North
residents
Disadvantaged support
serv.
64
65
63
62
Men
Women
Emergency & disaster
mngt
64
71
67
66
Aged 65+ years
North
residents
Elderly support services
63
67
65
67
Personal user,
Aged 50-64
years
Aged 18-34
years
Appearance of public
areas
63
67
72
71
Aged 65+ years
Aged 18-49
years
Enforcement of local
laws
62
65
65
63
Aged 18-34
years
Aged 65+
years
Community & cultural
62
67
65
65
Household user,
Aged 65+ years
Aged 18-34
years
Environmental
sustainability
62
63
63
61
Aged 50-64
years
North
residents
Sealed local roads
62
64
65
53
Aged 65+ years
Aged 35-49
years
Parking facilities
61
59
58
57
Men
Aged 50-64
years
Summary of Brimbank City Council performance
Significantly higher / lower than Brimbank City Council 2022 result at the 95% confidence interval.
9
Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Services
Brimbank
2022
Brimbank
2021
Metro
2022
State-wide
2022
Highest
score
Lowest
score
Planning & building
permits
60
59
54
50
Aged 18-34
years
Aged 35-49
years
Town planning policy
59
60
55
54
Aged 18-34
years, Women
Aged 35-49
years
Community decisions
59
61
59
54
Aged 18-34
years
Aged 35+
years
Local streets & footpaths
59
63
63
57
Aged 50-64
years
Aged 35-49
years
Informing the community
59
62
62
59
Users, Aged
65+ years
Aged 18-34
years
Consultation &
engagement
59
59
58
54
Household user,
Aged 50+ years,
South residents
North
residents
Lobbying
58
58
55
53
South residents
North
residents
Population growth
56
60
52
52
Aged 65+ years,
Women
Aged 35-49
years
Bus/community
dev./tourism
55
61
59
60
Aged 50-64
years
Aged 35-49
years
Summary of Brimbank City Council performance
Significantly higher / lower than Brimbank City Council 2022 result at the 95% confidence interval.
10
Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Focus areas for the next 12 months
11
Perceptions of Brimbank City Council’s overall performance has been relatively stable over
time. The overall performance index score of 64 is down one (not significant) point from the
peak rating achieved last year. On close to two thirds of the service areas evaluated,
results have not changed significantly in the past year. In the remaining service areas,
Council experienced significant declines in ratings (of four to nine points). Where declines
occur, they often reverse gains made in 2021 and return scores to 2020 levels.
Overview
Council should focus on maintaining and improving performance in the service areas that
most influence perception of overall performance: town planning, community consultation
and engagement, and parking facilities. Council currently performs less well in these
areas, and improving perceptions will assist to drive up opinion of overall performance.
Furthermore, community decisions is rated one of Council’s most important service areas,
but a 20 point gap still exists between rated importance and perceived performance.
Key influences on
perceptions of overall
performance
When compared to the State-wide and Metropolitan group averages, Council’s
performance is mixed. On around a third of the service areas evaluated, Council performs
better than the comparative averages, on another third it is similar, and on the remaining
third, Council performs significantly less well. In terms of the direction of Council’s overall
performance, residents in Brimbank rate Council significantly higher than is the case for
the Metropolitan and State-wide group averages.
Comparison to state
and area grouping
In addition to the areas mentioned above, Council should look to focus on other areas that
influence overall perceptions such as the appearance of public areas, environmental
sustainability and the enforcement of local laws. They are performing well in 2022 but have
reported slight declines this year, so attention should be paid to these service areas to
maintain or improve performance. Those aged 18 to 49 years, and North residents, often
provide the lowest performance index scores – attention should be paid to these groups.
Maintain gains
achieved to date
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
DETAILED
FINDINGS
12
Overall
performance
13
Overall performance
14
The overall performance index score of 64 for
Brimbank City Council is in line with 2021 result
declining by one (not significant) index point in the past
year. Council’s overall performance has been relatively
stable over time.
Council’s overall performance is rated statistically in
line with (at the 95% confidence interval) the average
rating for councils in the Metropolitan group (index
score of 65), and higher than the State-wide average
for councils (index score of 59).
• Overall performance index scores have not changed
significantly since 2021 for any geographic or
demographic cohorts.
Council’s index score of 60 for value for money in
services and infrastructure is in line with the
Metropolitan group average (61) and significantly
higher than the State-wide group average (53).
Nearly half of Brimbank residents (47%) rate the value
for money they receive from Council in infrastructure
and services provided to their community as ‘very good’
or ‘good’.
• This is almost three times as many as those who
rate value for money as ‘very poor’ or ‘poor’ (16%). A
further 34% rate Council as ‘average’ in terms of
providing value for money.
Overall performance
Results shown are index scores out of 100.
State-wide
59
South residents and those aged
18-34 years rate overall
performance highest (65)
North residents rate overall
performance lowest (60)
Brimbank
64
Metropolitan
65
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
67
67
66
68
65
63
68
63
63
60
61
66
65
62
62
64
62
69
66
64
61
58
67
63
67
63
63
57
63
64
63
63
60
65
66
72
62
65
59
62
67
62
62
59
64
61
58
59
60
60
63
60
60
58
59
66
61
66
63
61
60
64
60
55
63
59
67
62
59
61
61
58
63
62
65
60
60
n/a
64
65
64
64
62
69
64
60
64
61
n/a
63
65
63
62
60
63
62
61
62
60
n/a
n/a
64
58
60
55
62
61
55
n/a
60
Overall performance
2022 overall performance (index scores)
65
65
65
64
64
63
63
63
62
60
59
q
Metro
South
18-34
Women
Brimbank
50-64
65+
Men
35-49
North
State-wide
15
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q3. ON BALANCE, for the last twelve months, how do you feel about the performance of Brimbank City Council, not just on one or two issues,
BUT OVERALL across all responsibility areas? Has it been very good, good, average, poor or very poor?
Base: All respondents. Councils asked State-wide: 67 Councils asked group: 16
Note: Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Overall performance
16
2022 overall performance (%)
14
16
15
15
15
12
10
15
13
13
9
10
13
7
17
13
15
13
10
16
18
40
40
39
36
40
32
41
33
42
39
39
37
47
39
40
37
43
43
41
41
35
36
33
35
37
33
39
36
37
35
35
35
35
29
44
32
41
31
38
39
26
36
5
6
6
6
8
10
7
9
8
9
11
11
6
5
6
4
6
5
4
10
5
4
3
4
4
2
4
5
5
2
3
5
6
3
4
4
4
5
2
4
5
6
1
2
1
1
1
2
2
1
1
1
1
2
1
1
1
1
1
2
2
1
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
2012 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Very good
Good
Average
Poor
Very poor
Can't say
Q3. ON BALANCE, for the last twelve months, how do you feel about the performance of Brimbank City Council, not just on one or two issues,
BUT OVERALL across all responsibility areas? Has it been very good, good, average, poor or very poor?
Base: All respondents. Councils asked State-wide: 67 Councils asked group: 16
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
63
63
65
62
64
61
55
57
59
56
54
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
Value for money in services and infrastructure
2022 value for money (index scores)
62
62
61
61
60
60
59
59
59
55
53
q
South
Women
18-34
Metro
65+
Brimbank
50-64
35-49
Men
North
State-wide
17
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q3b. How would you rate Brimbank City Council at providing good value for money in infrastructure
and services provided to your community?
Base: All respondents. Councils asked State-wide: 66 Councils asked group: 15
Note: Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Value for money in services and infrastructure
18
2022 value for money (%)
12
12
7
10
9
13
11
12
9
12
11
15
35
37
29
39
28
38
32
37
41
31
35
30
34
32
34
31
37
33
36
32
32
33
36
37
12
10
16
10
14
11
14
10
8
21
12
8
4
4
9
4
6
3
4
4
5
4
6
4
4
4
5
6
3
3
5
5
4
2
5
2022 Brimbank
2021 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Very good
Good
Average
Poor
Very poor
Can't say
Q3b. How would you rate Brimbank City Council at providing good value for money in infrastructure
and services provided to your community?
Base: All respondents. Councils asked State-wide: 66 Councils asked group: 15
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Top performing service areas
19
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Art centres and libraries (index score of
70) is the area where Council performed
best in 2022.
Art centres and libraries (index score of 70) is the
area where Council performed best in 2022. Council
performs significantly lower than the Metropolitan and
State-wide group averages (both 73) in this area.
• Users of art centres and libraries, and people aged
50 years and over, provide significantly higher than
average ratings here. Younger residents (aged 18
to 34 years) rate art centres and libraries
significantly lower than average.
Waste management is Council’s next highest rated
service area (performance index score of 68). While
the current rating is not significantly different to last
year (down one point), it is among Council’s lowest
rating on this measure and is significantly lower than
the Metropolitan group average (index score of 71).
The next two best performing areas both reported a
significant decline in index scores in 2022:
• Recreational facilities (67, down four points).
• COVID-19 response (67, down nine points).
• Residents aged 65 years and over (index score of
73) rated recreational facilities significantly higher
than the Council average. Younger residents, aged
18 to 34 years, rated this service area significantly
lower than average (62). Views also declined
significantly this year among this younger cohort.
Council rates lowest in the areas of business and
community development and tourism (down six
points to 55) and planning for population growth
(down four points to 56). These declines since 2021
are significant.
Council rates significantly lower than the State-wide
and Metropolitan group averages in the area of
business and community development and tourism.
• The decline in this service area has been driven by
residents in the South, and the younger and older
cohorts (18 to 34 years and 65 years and over).
These groups all declined significantly in their
views of Council on this measure.
• It could be argued that this is not a priority service
area for Council. Residents rate this service least
important of all the service areas evaluated
(importance index score of 63). Nearly one in five
residents (19%) ‘can’t say’ how Council has
performed here in the last 12 months – indicating a
lack of understanding of what Council does here.
On planning for population growth, Council performs
significantly higher than the Metropolitan (and State
wide) group averages. Declines in perceived
performance have been underpinned by declining
perceptions among residents in the South, men and
those aged 35 to 49 years.
Low performing service areas
20
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Council rates lowest – relative to its
performance in other areas – in the
areas of business and community
development and tourism (index score
of 55) and planning for population
growth (index score of 56).
70
68
67
67
65
65
64
64
63
63
62
62
62
62
61
60
59
59
59
59
59
58
56
55
Art centres & libraries
Waste management
Recreational facilities
COVID-19 response
Traffic management
Family support services
Disadvantaged support serv.
Emergency & disaster mngt
Elderly support services
Appearance of public areas
Enforcement of local laws
Community & cultural
Environmental sustainability
Sealed local roads
Parking facilities
Planning & building permits
Town planning policy
Community decisions
Local streets & footpaths
Informing the community
Consultation & engagement
Lobbying
Population growth
Bus/community dev./tourism
Individual service area performance
2022 individual service area performance (index scores)
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
21
72
69
71
76
63
67
65
71
67
67
65
67
63
64
59
59
60
61
63
62
59
58
60
61
75
66
65
n/a
59
65
59
64
64
64
59
66
61
60
56
60
61
58
58
58
54
55
55
55
73
69
63
n/a
61
66
61
67
64
65
60
67
63
63
57
58
59
59
58
59
58
57
54
57
75
71
66
n/a
61
66
63
71
64
62
60
67
63
63
59
62
60
58
61
58
56
57
53
58
72
70
64
n/a
54
62
60
65
63
61
60
64
62
58
55
60
58
56
55
56
55
54
52
58
68
68
63
n/a
57
65
61
64
66
61
59
67
57
58
57
59
56
57
54
58
54
57
55
57
68
71
66
n/a
57
64
60
66
63
62
62
65
61
60
59
59
59
55
53
61
58
54
57
59
72
73
66
n/a
58
67
61
68
64
59
61
66
62
63
60
60
59
57
60
61
56
54
56
55
69
73
65
n/a
55
65
61
65
67
59
64
67
64
n/a
60
62
59
n/a
55
62
57
56
58
57
n/a
72
65
n/a
54
65
61
n/a
65
62
57
n/a
n/a
n/a
56
59
55
n/a
55
n/a
58
55
n/a
57
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q2. How has Council performed on [RESPONSIBILITY AREA] over the last 12 months?
Base: All respondents. Councils asked State-wide: 67 Councils asked group: 16
Note: Please see Appendix A for explanation of significant differences.
Individual service area performance
22
2022 individual service area performance (%)
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
21
23
22
21
17
13
15
15
13
17
13
14
13
16
14
10
9
9
15
13
10
9
8
6
38
39
34
33
39
28
21
28
22
35
34
29
31
36
34
24
26
32
32
33
31
29
23
25
25
24
30
25
33
28
28
23
31
31
30
34
32
30
36
32
33
31
33
31
31
30
36
35
5
9
8
8
8
7
6
8
5
12
7
9
8
11
10
7
9
11
14
12
12
8
10
12
1
3
2
3
2
1
2
4
2
4
4
2
3
6
5
3
3
4
6
7
5
7
4
4
10
2
4
10
2
22
29
22
26
1
11
12
13
1
2
24
21
13
1
3
12
17
19
19
Art centres & libraries
Waste management
Recreational facilities
COVID-19 response
Traffic management
Family support services
Disadvantaged support serv.
Emergency & disaster mngt
Elderly support services
Appearance of public areas
Enforcement of local laws
Community & cultural
Environmental sustainability
Sealed local roads
Parking facilities
Planning & building permits
Town planning policy
Community decisions
Local streets & footpaths
Informing the community
Consultation & engagement
Lobbying
Population growth
Bus/community dev./tourism
Very good
Good
Average
Poor
Very poor
Can't say
Q2. How has Council performed on [RESPONSIBILITY AREA] over the last 12 months?
Base: All respondents. Councils asked State-wide: 67 Councils asked group: 16
84
85
82
79
77
78
81
79
77
78
76
74
78
76
78
75
73
72
72
71
72
70
66
64
81
84
80
79
77
78
82
79
76
79
74
78
77
75
n/a
76
76
71
72
68
72
72
65
63
83
83
82
79
80
80
82
78
76
76
74
79
78
79
n/a
76
74
70
70
69
69
69
64
61
82
83
82
82
77
79
82
80
76
78
75
78
77
77
n/a
78
75
69
71
69
71
67
64
61
80
80
83
81
74
77
83
80
78
76
74
79
72
77
n/a
78
75
71
71
67
72
70
63
63
80
83
80
80
75
76
79
78
76
77
73
78
77
77
n/a
74
73
73
72
70
73
71
65
64
81
82
80
77
76
78
81
79
76
77
75
76
76
77
n/a
76
73
73
71
72
71
70
66
64
80
79
80
77
74
75
80
77
79
75
74
75
73
77
n/a
72
73
71
68
67
72
67
66
64
82
81
81
n/a
78
79
83
n/a
78
77
75
79
76
80
n/a
77
73
72
71
69
70
70
67
63
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
82
82
82
80
80
80
80
80
77
76
76
76
76
75
74
74
72
72
72
71
71
70
68
63
Elderly support services
Waste management
Local streets & footpaths
Sealed local roads
Disadvantaged support serv.
Family support services
Emergency & disaster mngt
Community decisions
Appearance of public areas
Informing the community
Recreational facilities
Traffic management
Environmental sustainability
Enforcement of local laws
COVID-19 response
Population growth
Parking facilities
Consultation & engagement
Town planning policy
Art centres & libraries
Planning & building permits
Lobbying
Community & cultural
Bus/community dev./tourism
Individual service area importance
2022 individual service area importance (index scores)
23
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q1. Firstly, how important should [RESPONSIBILITY AREA] be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 34 Councils asked group: 10
Note: Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Individual service area importance
2022 individual service area importance (%)
44
45
46
40
41
40
43
44
32
32
30
30
33
34
40
28
25
36
25
27
23
25
21
16
41
39
37
41
40
41
38
36
45
44
45
45
42
40
32
41
42
32
42
39
43
38
38
33
13
14
15
13
15
15
16
14
18
17
18
21
20
24
14
25
23
21
27
23
26
26
33
37
2
1
1
4
2
2
2
4
4
4
4
3
3
1
8
4
7
8
4
7
5
5
6
11
1
2
1
2
2
2
4
2
2
1
3
1
1
2
2
1
1
2
1
1
1
1
1
2
1
1
2
2
2
3
6
2
1
Local streets & footpaths
Waste management
Elderly support services
Community decisions
Family support services
Disadvantaged support serv.
Sealed local roads
Emergency & disaster mngt
Informing the community
Environmental sustainability
Enforcement of local laws
Recreational facilities
Traffic management
Appearance of public areas
COVID-19 response
Parking facilities
Art centres & libraries
Population growth
Consultation & engagement
Lobbying
Planning & building permits
Town planning policy
Community & cultural
Bus/community dev./tourism
Extremely important
Very important
Fairly important
Not that important
Not at all important
Can't say
Q1. Firstly, how important should [RESPONSIBILITY AREA] be as a responsibility for Council?
24
Base: All respondents. Councils asked State-wide: 34 Councils asked group: 10
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
82
80
82
80
74
76
80
80
80
82
77
76
72
70
72
75
72
71
76
Local streets & footpaths
Community decisions
Elderly support services
Sealed local roads
Population growth
Informing the community
Disadvantaged support serv.
Emergency & disaster mngt
Family support services
Waste management
Appearance of public areas
Environmental sustainability
Consultation & engagement
Lobbying
Town planning policy
Enforcement of local laws
Parking facilities
Planning & building permits
Traffic management
59
59
63
62
56
59
64
64
65
68
63
62
59
58
59
62
61
60
65
Individual service areas importance vs performance
25
Importance (index scores)
Performance (index scores) Net Differential
Service areas where importance exceeds performance by 10 points or more,
suggesting further investigation is necessary.
-23
-20
-20
-19
-18
-17
-16
-16
-15
-14
-14
-14
-14
-13
-13
-12
-12
-11
-11
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
N
o
t
e
:
N
e
t
d
i
f
f
e
r
e
n
t
i
a
l
s
a
r
e
c
a
l
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r
o
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o
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s
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e
s
,
t
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n
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o
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e
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t
o
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h
e
n
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a
r
e
s
t
w
h
o
l
e
n
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m
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e
r
,
w
h
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c
h
m
a
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r
e
s
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l
t
i
n
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i
f
f
e
r
e
n
c
e
s
o
f
+
/
-
1
%
i
n
t
h
e
i
m
p
o
r
t
a
n
c
e
a
n
d
p
e
r
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o
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m
a
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c
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r
e
n
t
i
a
l
s
c
o
r
e
s
.
Influences on perceptions of overall performance
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
26
The individual service area that has the strongest
influence on the overall performance rating (based on
regression analysis) is:
• Town planning
Addressing resident concerns about Council’s
town planning approach provides the greatest
opportunity to drive up overall opinion of Council’s
performance.
Following on from that, other individual service areas
with a moderate to strong influence on the overall
performance rating are:
• Community consultation and engagement
• Parking facilities
• The appearance of public areas
• Environmental sustainability
• Enforcement of local laws.
Looking at these key service areas only, Council
performs well on the appearance of public areas,
environmental sustainability and enforcement of local
laws (performance index of 63, 62 and 62 respectively),
which have a more moderate influence on overall
perceptions.
Maintaining these positive results should remain a
focus – but there is greater work to be done elsewhere.
In addition to town planning, other service areas with a
stronger influence on overall perceptions, but where
Council performs less well, are community consultation
and parking facilities (performance index of 59 and 61
respectively).
A focus on consulting local residents, particularly
around planning issues such as the provision of
adequate parking, can also help improve overall
opinion of Council.
The regressions are shown on the following two charts.
1. The first chart
shows the results of a regression
analysis of
all
individual service areas selected by
Council.
2. The second chart
shows the results of a
regression performed on a smaller set of service
areas, being those with a moderate-to-strong
influence on overall performance. Service areas
with a weak influence on overall performance (i.e. a
low Standardised Beta Coefficient) have been
excluded from the analysis.
Key insights from this analysis are derived from
the second chart.
Regression analysis explained
27
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
We use regression analysis to investigate which
individual service areas, such as community
consultation, condition of sealed local roads, etc. (the
independent variables) are influencing respondent
perceptions of overall council performance (the
dependent variable).
In the charts that follow:
• The horizontal axis represents the council
performance index for each individual service.
Service areas appearing on the right side of the chart
have a higher performance index than those on the
left.
• The vertical axis represents the Standardised Beta
Coefficient from the multiple regression performed.
This measures the contribution of each service area
to the model. Service areas near the top of the chart
have a greater positive effect on overall performance
ratings than service areas located closer to the axis.
Influence on overall performance: all service areas
28
The multiple regression analysis model above (all service areas) has an R² value of 0.573 and adjusted R² value of 0.546, which means that
57% of the variance in community perceptions of overall performance can be predicted from these variables. The overall model effect was
statistically significant at p = 0.0001, F = 21.16. This model should be interpreted with some caution as some data is not normally distributed
and not all service areas have linear correlations.
2022 regression analysis (all service areas)
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Community
consultation
Lobbying
Informing the community
Condition of local streets
Traffic management
Parking facilities
Enforcement of local laws
Family support
services
Elderly support services
Disadvantaged
support services
Recreational facilities
The appearance of
public areas
Art centres and
libraries
Community and
cultural activities
Waste management
Business,
community dev.
and tourism
Town
planning
Planning and building permits
Environmental
sustainability
Emergency management
Planning for
population
growth
Community
decisions
Condition
of sealed
local
roads
COVID-19 response
-0.10
-0.05
0.00
0.05
0.10
0.15
0.20
40
50
60
70
80
90
100
Very Poor
Performance Index
Very Good
Greater pos
itive influence
on Overall Performance
Greater neg
ative influence
on Overall Performance
Influence on overall performance: key service areas
29
The multiple regression analysis model above (reduced set of service areas) has an R² value of 0.525 and adjusted R² value of 0.518, which
means that 53% of the variance in community perceptions of overall performance can be predicted from these variables. The overall model
effect was statistically significant at p = 0.0001, F = 72.91.
2022 regression analysis (key service areas)
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Community
consultation
Parking
facilities
Enforcement of
local laws
The appearance
of public areas
Town planning
Environmental
sustainability
-0.10
-0.05
0.00
0.05
0.10
0.15
0.20
0.25
40
50
60
70
80
90
100
Greater pos
itive influence
on Overall Performanc
e
Greater neg
ative influence
on Overall Performanc
e
Very Poor
Performance Index
Very Good
Should remain a focus as currently
performing fairly well here
and changes will have a stronger
influence on overall perceptions.
More moderate influences on overall
rating and should remain a focus -
but currently performing well here.
Improvements will have a moderate
influence on overall perceptions.
Customer
service
30
Customer service
Council’s customer service index of 73 is in line with
the 2021 score (75) and similar to that seen over time.
The current rating is slightly below the peak rating of 76
in 2013 to 2014, demonstrating that higher
performance scores are attainable here.
Customer service for Brimbank City Council is rated in
line with the Metropolitan group average, and
significantly higher than the State-wide group average
(index scores of 72 and 68 respectively).
Seven in ten residents (72%) provide a positive
customer service rating of ‘very good’ or ‘good’.
• Around one in seven residents (14%) rate Council’s
customer service as ‘poor’ or ‘very poor’.
• Perceptions of customer service do not vary from the
Council’s overall average among geographic and
demographic cohorts.
Contact with council and customer service
31
Contact with council
Nearly three in five Council residents (58%) have had
contact with Council in the last 12 months. The rate of
contact has been relatively stable for some time.
• Residents aged 50 to 64 years are most likely to
have contacted Council in the past year (79%). This
proportion is significantly higher than for the same
age group in 2021, and significantly higher than the
Council average contact rate among all residents.
Among those residents who have had
contact with Council, 72% provide a
positive customer service rating of ‘very
good’ or ‘good’, including 38% of
residents who rate Council’s customer
service as ‘very good’.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Contact with council
2022 contact with council (%)
Have had contact
54
53
61
58
57
54
55
57
58
58
58
2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022
32
Q5. Over the last 12 months, have you or any member of your household had any contact with Brimbank City Council?
This may have been in person, in writing, by telephone conversation, by text message, by email or via their website or
social media such as Facebook or Twitter?
Base: All respondents. Councils asked State-wide: 42 Councils asked group: 8
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
59
59
73
61
60
58
62
57
53
58
51
65
61
50
63
64
58
60
55
60
54
58
60
56
60
61
57
57
56
57
64
59
50
60
59
59
61
56
55
57
54
54
51
49
63
49
58
58
64
54
57
47
54
58
44
56
59
64
58
62
57
58
55
56
56
53
60
60
65
60
55
58
60
60
57
56
52
62
63
59
n/a
65
61
n/a
58
53
58
65
n/a
n/a
n/a
60
n/a
n/a
n/a
n/a
n/a
n/a
n/a
55
57
59
61
n/a
54
n/a
n/a
48
50
52
Contact with council
2022 contact with council (%)
79
p
65
62
60
60
58
57
57
55
51
48
q
50-64
Women
35-49
State-wide
North
Brimbank
Metro
South
65+
Men
18-34
33
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q5. Over the last 12 months, have you or any member of your household had any contact with Brimbank City Council? This
may have been in person, in writing, by telephone conversation, by text message, by email or via their website or social
media such as Facebook or Twitter?
Base: All respondents. Councils asked State-wide: 42 Councils asked group: 8
Note: Please see Appendix A for explanation of significant differences.
Note: Some data may be missing for 2013 due to a change in demographic analysis
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
73
77
80
77
75
74
76
70
69
73
70
75
79
74
71
73
74
72
73
78
69
70
74
73
70
76
74
76
73
78
70
76
71
73
74
73
73
72
72
70
71
71
72
70
70
74
71
75
70
71
65
69
64
73
69
68
81
75
73
73
73
73
71
73
71
69
77
72
77
76
76
73
83
75
75
70
70
69
81
73
73
73
n/a
71
74
74
74
72
76
80
78
77
76
n/a
73
74
74
77
71
77
71
73
n/a
71
n/a
69
69
n/a
71
71
Customer service rating
34
2022 customer service rating (index scores)
75
75
74
74
73
72
72
71
71
69
68
q
50-64
65+
Women
South
Brimbank
Metro
35-49
Men
North
18-34
State-wide
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q5c. Thinking of the most recent contact, how would you rate Brimbank City Council for customer service?
Please keep in mind we do not mean the actual outcome but rather the actual service that was received.
Base: All respondents who have had contact with Council in the last 12 months.
Councils asked State-wide: 67 Councils asked group: 16
Note: Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Customer service rating
35
2022 customer service rating (%)
38
41
37
40
33
28
32
37
36
37
31
30
35
29
42
36
39
34
32
47
42
34
30
31
33
39
41
42
34
36
38
41
35
35
42
31
35
33
33
39
28
35
14
16
19
16
15
17
14
17
16
17
16
18
16
17
13
13
15
17
17
10
11
8
7
6
4
5
5
5
5
7
6
6
9
7
7
8
8
8
10
9
7
5
6
4
4
7
6
6
5
3
4
1
6
7
5
5
6
7
5
7
3
7
6
2
2
1
2
1
4
1
1
1
1
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
2012 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Very good
Good
Average
Poor
Very poor
Can't say
Q5c. Thinking of the most recent contact, how would you rate Brimbank City Council for customer service?
Please keep in mind we do not mean the actual outcome but rather the actual service that was received.
Base: All respondents who have had contact with Council in the last 12 months.
Councils asked State-wide: 67 Councils asked group: 16
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Council direction
36
The index score for overall Council direction (60, down
two points) is in line with the 2021 score. Rating of
Council’s overall direction is significantly higher than
the State-wide and Metropolitan council group
averages (index scores of 50 and 53 respectively).
Over the last 12 months, 58% of residents believe the
direction of Council’s overall performance has stayed
the same (up three points).
• Nearly three in ten (29%) believe the direction has
improved, down two points on 2021.
• Almost one in ten (9%) believe the direction has
deteriorated, up one point on 2021.
• The most satisfied with council direction are
residents aged 18 to 34 years or South residents.
• The least satisfied with council direction are North
residents or those aged 50 years and over.
Nearly three quarters of residents (74%) believe
Council is ‘definitely’ or ‘probably’ heading in the right
direction (down two points on 2021).
• Around one in seven (15%) believe Council is
‘definitely’ or ‘probably’ heading in the wrong
direction (up three points on 2021).
Council direction
37
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Overall council direction last 12 months
38
2022 overall council direction (index scores)
64
63
61
61
60
59
57
57
55
53
q
50
q
18-34
South
Men
35-49
Brimbank
Women
50-64
65+
North
Metro
State-wide
68
65
60
61
62
64
53
61
54
55
53
64
62
61
63
61
62
51
61
60
54
51
67
64
61
64
62
64
58
57
60
55
53
71
67
68
56
64
60
58
67
59
54
52
61
61
59
56
59
59
57
61
55
54
53
70
64
62
54
61
61
58
61
57
55
51
52
58
56
61
57
58
58
61
57
56
53
64
62
61
58
62
64
60
67
62
n/a
53
65
65
66
62
63
60
63
61
60
n/a
53
64
n/a
67
59
63
59
60
68
n/a
n/a
52
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q6. Over the last 12 months, what is your view of the direction of Brimbank City Council’s overall performance?
Base: All respondents. Councils asked State-wide: 67 Councils asked group: 16
Note: Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Overall council direction last 12 months
2022 overall council direction (%)
29
31
31
31
33
24
32
23
30
33
33
17
16
18
34
30
28
32
30
29
24
58
55
53
55
52
58
52
62
58
56
54
62
68
71
53
61
56
62
59
51
57
9
8
10
8
7
8
10
10
7
7
8
16
11
9
10
8
11
5
9
16
12
3
6
6
5
7
9
6
5
5
5
5
5
6
3
4
1
5
2
2
4
6
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
2012 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Improved
Stayed the same
Deteriorated
Can't say
Q6. Over the last 12 months, what is your view of the direction of Brimbank City Council’s overall performance?
39
Base: All respondents. Councils asked State-wide: 67 Councils asked group: 16
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Right / wrong direction
40
2022 right / wrong direction (%)
21
18
21
27
21
19
21
21
19
24
19
21
12
24
24
17
21
20
25
18
53
58
49
43
47
45
47
45
51
48
49
54
58
51
50
57
65
52
42
45
8
7
11
10
10
12
10
10
9
7
11
8
8
8
8
8
3
12
10
9
7
5
6
6
6
7
8
9
8
7
12
6
8
6
8
6
6
4
7
10
12
12
12
14
16
17
15
15
13
14
9
11
15
10
11
12
5
12
16
18
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Definitely right direction
Probably right direction
Probably wrong direction
Definitely wrong direction
Can't say
Q8. Would you say your local Council is generally heading in the right direction or the wrong direction?
Base: All respondents. Councils asked State-wide: 9 Councils asked group: 2
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Individual service
areas
41
Community consultation and engagement importance
42
2022 consultation and engagement importance (index scores)
75
75
78
78
74
76
73
75
73
72
69
70
65
74
73
76
77
76
75
72
70
70
71
72
74
62
74
78
80
73
74
74
71
72
70
70
68
70
64
74
79
80
74
72
72
72
69
68
69
69
70
62
74
75
74
78
75
75
72
72
72
71
71
70
63
75
77
77
79
78
71
73
77
75
73
69
69
69
74
75
75
77
73
74
72
75
74
73
72
72
70
74
77
76
78
70
71
n/a
72
72
71
69
68
66
73
77
77
77
72
71
n/a
72
72
72
71
72
68
73
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
76
p
76
76
75
75
74
73
73
73
72
71
71
68
State-wide
Household user
Personal user
50-64
65+
35-49
Metro
Women
South
Brimbank
Men
North
18-34
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘Community consultation and engagement’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 30 Councils asked group: 8
Note: Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Community consultation and engagement importance
43
2022 consultation and engagement importance (%)
25
27
25
23
22
22
29
24
23
22
32
27
21
26
23
26
19
28
28
26
25
27
42
39
42
42
40
45
40
45
41
45
43
44
47
40
44
40
37
40
45
49
56
53
27
26
21
26
30
28
25
24
29
27
20
23
24
28
26
28
38
26
21
17
14
17
4
5
7
6
7
4
4
3
4
4
3
4
6
4
5
3
5
4
3
4
4
3
1
1
1
1
1
1
1
1
1
1
2
3
2
1
1
2
2
2
3
1
1
3
2
2
3
2
2
2
3
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Personal user
Household user
Extremely important
Very important
Fairly important
Not that important
Not at all important
Can't say
Q1. Firstly, how important should ‘Community consultation and engagement’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 30 Councils asked group: 8
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Community consultation and engagement performance
44
2022 consultation and engagement performance (index scores)
65
61
55
62
58
60
59
59
64
56
59
52
56
60
57
56
55
57
53
54
55
49
56
58
50
55
67
68
53
58
58
59
58
57
58
62
58
58
56
67
66
52
59
55
56
56
57
60
56
57
53
55
63
60
52
57
59
58
55
52
54
56
57
52
55
58
58
52
53
54
57
54
52
58
52
58
57
54
62
65
54
58
60
57
58
58
56
61
58
57
56
64
66
55
56
65
55
56
57
57
51
n/a
57
57
65
66
53
58
56
57
57
57
58
60
n/a
55
57
n/a
n/a
51
n/a
66
58
58
59
62
52
n/a
n/a
57
65
63
60
60
60
59
59
58
58
58
58
56
54
q
Household user
Personal user
50-64
South
65+
Women
Brimbank
Men
18-34
35-49
Metro
North
State-wide
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q2. How has Council performed on ‘Community consultation and engagement’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 67 Councils asked group: 16
Note: Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Community consultation and engagement performance
45
2022 consultation and engagement performance (%)
10
9
8
10
10
7
6
8
8
8
8
8
9
4
13
9
11
11
9
10
10
13
12
31
32
25
28
27
27
28
33
27
28
33
29
32
31
31
28
34
30
35
28
31
41
44
31
33
36
31
32
32
35
30
36
34
27
32
32
35
28
34
27
35
30
32
24
33
29
12
13
12
14
16
13
16
9
13
14
14
16
12
13
11
10
13
13
13
8
11
9
9
5
2
8
3
4
6
4
7
4
3
4
8
5
3
6
4
5
5
6
4
5
3
2
12
10
13
14
12
14
11
13
11
12
14
8
10
13
11
13
10
6
8
18
19
1
3
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
2012 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Personal user
Household user
Very good
Good
Average
Poor
Very poor
Can't say
Q2. How has Council performed on ‘Community consultation and engagement’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 67 Councils asked group: 16
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Lobbying on behalf of the community importance
46
2022 lobbying importance (index scores)
71
71
74
69
70
72
70
67
66
66
73
74
74
71
68
72
78
70
66
68
72
71
73
66
72
67
69
72
70
65
65
65
66
70
67
68
68
67
69
67
66
63
66
69
75
69
70
69
70
75
71
67
63
71
73
71
67
76
69
71
72
73
68
71
66
70
70
67
72
69
70
72
72
67
67
68
71
67
64
71
70
67
72
69
n/a
64
64
69
75
71
73
70
70
70
70
n/a
68
68
68
n/a
n/a
n/a
70
n/a
n/a
n/a
n/a
n/a
n/a
n/a
75
73
72
71
70
70
69
69
69
69
68
35-49
North
Women
State-wide
Brimbank
50-64
South
Metro
18-34
Men
65+
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘Lobbying on behalf of the community’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 25 Councils asked group: 7
Note: Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Lobbying on behalf of the community importance
47
2022 lobbying importance (%)
27
25
28
23
20
22
27
23
23
24
26
23
32
24
25
28
24
38
27
19
39
38
37
37
37
43
37
41
35
42
40
40
38
39
36
42
40
33
37
44
23
28
23
27
30
24
25
24
25
25
24
25
15
26
29
16
24
22
23
21
7
5
7
5
8
7
8
8
11
7
6
7
9
5
6
8
8
5
6
8
3
2
1
3
2
1
1
2
2
1
2
3
2
3
3
3
3
2
3
4
2
2
3
5
2
3
3
3
4
2
3
3
4
2
1
4
2
1
3
5
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Extremely important
Very important
Fairly important
Not that important
Not at all important
Can't say
Q1. Firstly, how important should ‘Lobbying on behalf of the community’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 25 Councils asked group: 7
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Lobbying on behalf of the community performance
48
2022 lobbying performance (index scores)
61
60
55
57
60
58
59
56
56
55
52
55
60
54
56
53
55
54
53
57
53
55
57
52
52
57
60
57
58
60
57
54
57
57
54
50
55
62
57
58
54
56
54
56
57
61
49
53
55
54
56
54
56
54
50
55
57
55
54
59
57
60
54
56
53
60
56
57
55
55
55
54
53
51
58
55
52
54
59
49
55
55
54
53
52
n/a
56
54
56
51
52
55
59
56
57
59
n/a
55
57
n/a
58
49
57
61
55
54
51
n/a
55
n/a
60
59
59
58
58
58
57
56
55
q
53
q
53
South
65+
50-64
Men
18-34
Brimbank
Women
35-49
Metro
State-wide
North
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q2. How has Council performed on ‘Lobbying on behalf of the community’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 49 Councils asked group: 12
Note: Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Lobbying on behalf of the community performance
49
2022 lobbying performance (%)
9
8
7
8
6
5
6
6
5
7
5
6
5
4
12
11
8
11
8
7
10
29
27
19
25
26
23
27
23
23
27
26
24
24
23
31
29
28
25
35
30
26
30
29
35
31
29
32
26
30
31
32
27
32
31
32
30
26
35
41
26
27
23
8
10
10
12
11
10
12
13
13
13
14
13
11
12
6
8
8
6
13
8
6
7
4
5
3
3
5
4
5
4
4
3
6
4
5
7
8
5
6
9
4
7
17
22
24
21
26
25
25
23
24
18
25
19
24
24
13
17
16
10
10
24
28
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
2012 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Very good
Good
Average
Poor
Very poor
Can't say
Q2. How has Council performed on ‘Lobbying on behalf of the community’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 49 Councils asked group: 12
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Decisions made in the interest of the community
importance
50
2022 community decisions made importance (index scores)
79
81
81
79
80
79
79
77
81
77
78
80
80
79
78
79
78
79
80
81
79
78
80
80
81
78
78
79
78
77
80
75
76
79
80
81
79
79
79
80
82
82
79
81
81
79
84
77
79
79
80
82
81
77
81
78
80
81
81
79
79
78
74
79
74
74
81
80
82
80
80
79
79
79
84
77
75
78
79
78
79
n/a
77
77
77
81
77
74
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
83
81
81
81
80
80
80
79
79
79
77
35-49
State-wide
Women
65+
Metro
South
Brimbank
North
50-64
Men
18-34
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘Decisions made in the interest of the community’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 24 Councils asked group: 6
Note: Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Decisions made in the interest of the community
importance
51
2022 community decisions made importance (%)
40
38
38
36
39
38
34
38
34
42
39
37
42
36
44
35
50
36
40
41
39
41
44
42
45
45
44
41
40
43
47
39
45
38
45
32
45
44
13
17
17
14
16
14
17
14
21
13
13
13
13
16
11
10
16
14
15
4
2
1
2
1
1
1
2
1
2
2
3
5
3
5
9
1
3
1
1
1
2
1
1
1
1
1
1
3
2
2
2
1
2
2
1
2
2
1
2
2
1
1
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Extremely important
Very important
Fairly important
Not that important
Not at all important
Can't say
Q1. Firstly, how important should ‘Decisions made in the interest of the community’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 24 Councils asked group: 6
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Decisions made in the interest of the community
performance
52
2022 community decisions made performance (index scores)
65
63
62
61
61
59
56
57
63
51
56
58
61
58
58
59
57
50
56
61
56
53
66
59
61
59
60
57
59
56
58
52
55
63
61
58
58
58
59
54
60
55
51
54
55
58
56
56
58
56
52
57
62
53
54
62
56
61
57
59
54
60
49
59
58
54
53
56
54
55
59
56
54
60
55
52
55
59
57
57
57
n/a
58
58
54
62
55
57
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
61
59
59
59
59
59
59
58
58
58
54
q
18-34
South
Women
Brimbank
Metro
Men
North
35-49
65+
50-64
State-wide
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q2. How has Council performed on ‘Decisions made in the interest of the community’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 67 Councils asked group: 16
Note: Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Decisions made in the interest of the community
performance
53
2022 community decisions made performance (%)
9
7
11
11
9
9
9
8
9
7
8
8
10
8
11
11
11
3
8
32
38
26
28
30
24
30
26
30
30
35
27
34
31
33
33
28
36
32
31
28
36
33
32
34
31
34
30
33
31
36
29
35
26
33
37
25
24
11
9
7
9
10
12
11
10
15
14
10
9
12
7
16
9
10
10
15
4
4
7
5
4
5
6
7
3
8
5
2
5
5
3
3
5
4
3
13
14
14
14
15
16
13
15
14
9
11
17
11
14
11
10
8
21
17
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Very good
Good
Average
Poor
Very poor
Can't say
Q2. How has Council performed on ‘Decisions made in the interest of the community’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 67 Councils asked group: 16
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
The condition of sealed local roads in your area
importance
54
2022 sealed local roads importance (index scores)
81
80
79
79
82
79
79
79
78
79
74
79
85
79
79
80
79
79
80
77
80
77
82
82
77
79
80
78
79
80
77
81
75
81
82
80
80
83
83
82
81
78
83
81
83
83
81
78
81
82
81
81
77
82
79
79
79
78
78
83
79
80
80
76
81
78
80
80
75
76
79
79
77
76
75
80
73
76
82
76
77
79
75
77
78
n/a
78
73
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
83
83
82
81
81
81
80
80
80
79
77
35-49
50-64
Men
State-wide
65+
North
Brimbank
South
Metro
Women
18-34
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘The condition of sealed local roads in your area’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 23 Councils asked group: 7
Note: Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
The condition of sealed local roads in your area
importance
55
2022 sealed local roads importance (%)
43
38
38
38
43
40
36
36
32
42
37
43
43
45
41
43
50
43
36
38
41
43
44
42
46
49
43
45
42
46
38
38
41
35
25
36
45
54
16
18
16
14
14
13
13
18
20
13
14
17
16
9
24
28
11
11
9
2
2
3
4
1
1
2
3
1
1
2
1
2
4
3
1
1
1
1
1
1
1
1
2
1
1
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Extremely important
Very important
Fairly important
Not that important
Not at all important
Can't say
Q1. Firstly, how important should ‘The condition of sealed local roads in your area’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 23 Councils asked group: 7
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
The condition of sealed local roads in your area
performance
56
2022 sealed local roads performance (index scores)
68
61
68
65
65
64
64
63
62
63
57
65
59
67
59
60
60
60
57
61
58
54
60
60
69
60
65
63
61
68
68
60
56
62
60
68
64
62
63
64
66
63
63
53
64
58
66
57
59
58
57
55
60
59
53
63
60
67
56
60
58
57
59
63
51
54
60
59
69
61
60
60
60
60
58
60
55
68
61
n/a
62
64
63
63
65
65
60
55
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
68
66
65
p
63
62
62
61
60
59
56
53
q
65+
50-64
Metro
South
Men
Brimbank
Women
18-34
North
35-49
State-wide
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q2. How has Council performed on ‘The condition of sealed local roads in your area’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 67 Councils asked group: 16
Note: Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
The condition of sealed local roads in your area
performance
57
2022 sealed local roads performance (%)
16
18
18
22
18
15
13
13
18
10
17
12
19
17
16
10
12
20
28
36
41
29
33
36
31
37
38
38
31
43
36
36
38
34
41
31
38
33
30
24
30
24
30
31
26
30
26
29
25
35
27
26
34
33
32
27
24
11
13
15
15
11
14
17
10
12
17
9
13
10
12
9
10
15
13
7
6
4
6
5
4
8
7
7
5
12
4
4
7
6
6
6
9
1
6
1
1
1
1
1
1
1
2
2
1
1
1
1
1
1
1
2
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Very good
Good
Average
Poor
Very poor
Can't say
Q2. How has Council performed on ‘The condition of sealed local roads in your area’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 67 Councils asked group: 16
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Informing the community importance
58
2022 informing community importance (index scores)
80
82
82
78
77
77
77
77
78
75
73
76
74
78
80
79
79
78
75
76
77
79
72
78
80
79
78
77
78
74
76
75
79
79
76
73
74
76
76
79
75
78
80
79
75
80
80
78
73
77
76
77
77
80
79
75
77
74
78
77
76
73
73
76
74
79
78
81
75
79
76
78
77
77
74
73
73
76
77
78
78
76
79
75
76
76
77
73
75
73
76
75
78
77
74
75
75
77
76
75
n/a
73
75
75
76
77
82
79
76
75
78
76
77
n/a
73
78
76
n/a
n/a
n/a
n/a
n/a
75
n/a
n/a
n/a
n/a
n/a
n/a
n/a
80
79
78
77
77
77
77
76
76
74
74
73
71
q
65+
50-64
Women
35-49
South
State-wide
Personal user
Household user
Brimbank
Metro
Men
North
18-34
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘Informing the community’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 25 Councils asked group: 8
Note: Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Informing the community importance
59
2022 informing community importance (%)
32
36
38
34
37
35
35
30
30
33
35
29
30
33
26
37
24
37
38
34
32
30
45
42
42
39
42
41
43
46
44
43
42
44
40
47
48
41
46
40
43
49
49
49
18
17
17
23
18
20
17
20
21
21
19
21
21
17
21
15
22
21
14
12
15
17
4
3
3
3
3
4
4
1
4
1
3
4
7
3
3
5
6
3
4
1
3
3
1
1
1
1
1
1
1
1
1
1
1
2
1
1
1
1
1
1
1
1
1
1
1
1
1
1
3
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Personal user
Household user
Extremely important
Very important
Fairly important
Not that important
Not at all important
Can't say
Q1. Firstly, how important should ‘Informing the community’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 25 Councils asked group: 8
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Informing the community performance
60
2022 informing community performance (index scores)
69
69
62
63
62
55
62
60
62
55
65
63
65
66
66
62
60
56
52
57
59
58
60
60
58
56
62
64
62
58
60
58
57
60
59
57
59
61
60
62
62
61
53
55
54
57
59
58
51
60
59
67
62
62
61
61
55
52
57
59
56
56
59
56
56
61
60
63
61
54
60
61
59
58
54
57
55
62
67
67
64
65
63
59
61
61
61
55
62
60
60
65
66
n/a
67
60
60
59
62
61
60
62
64
61
67
68
n/a
60
64
60
63
61
62
63
63
61
60
n/a
n/a
n/a
n/a
n/a
n/a
n/a
60
n/a
n/a
n/a
n/a
n/a
64
p
64
62
p
61
60
60
60
59
59
58
58
58
56
Household user
Personal user
Metro
65+
35-49
North
Women
State-wide
Brimbank
50-64
South
Men
18-34
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q2. How has Council performed on ‘Informing the community’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 36 Councils asked group: 11
Note: Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Informing the community performance
61
2022 informing community performance (%)
13
16
12
11
13
9
11
16
14
15
12
14
11
14
13
13
11
11
13
18
19
17
33
35
33
35
30
32
31
33
35
34
35
38
36
32
32
35
32
41
31
30
40
41
31
30
31
30
32
34
37
29
32
33
32
30
31
32
33
30
33
30
31
30
25
28
12
12
12
15
16
15
14
14
13
13
13
11
8
13
13
10
11
12
13
11
6
6
7
4
8
4
5
5
3
5
3
2
6
4
7
8
8
7
10
5
6
7
7
6
3
3
3
4
4
5
4
4
3
3
3
3
8
1
1
5
3
1
6
4
2
2
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Personal user
Household user
Very good
Good
Average
Poor
Very poor
Can't say
Q2. How has Council performed on ‘Informing the community’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 36 Councils asked group: 11
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
The condition of local streets and footpaths in your area
importance
62
2022 streets and footpaths importance (index scores)
86
83
82
81
82
82
83
84
80
79
80
87
83
79
79
79
80
81
82
78
78
75
84
83
84
82
79
82
85
82
78
77
79
84
80
84
82
80
82
84
81
79
78
81
86
84
84
83
80
83
86
84
78
77
81
81
81
82
81
75
80
86
78
78
77
77
81
82
82
80
77
80
83
80
77
77
77
83
81
82
81
78
80
82
79
n/a
77
77
85
85
83
81
76
81
86
81
n/a
78
74
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
77
n/a
85
84
83
82
82
82
82
81
81
81
78
q
50-64
35-49
65+
South
Men
Brimbank
Women
North
Metro
State-wide
18-34
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘The condition of local streets and footpaths in your area’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 25 Councils asked group: 7
Note: Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
The condition of local streets and footpaths in your area
importance
63
2022 streets and footpaths importance (%)
44
40
41
44
43
46
40
38
40
41
41
41
41
45
41
46
37
52
51
42
41
48
41
40
42
42
44
47
43
43
41
43
44
40
46
36
41
34
40
48
13
12
15
15
12
11
13
13
15
12
14
14
14
13
11
15
21
12
8
8
2
3
1
2
1
2
1
2
3
2
2
1
2
1
2
2
2
1
1
1
1
1
1
1
1
1
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Extremely important
Very important
Fairly important
Not that important
Not at all important
Can't say
Q1. Firstly, how important should ‘The condition of local streets and footpaths in your area’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 25 Councils asked group: 7
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
The condition of local streets and footpaths in your area
performance
64
2022 streets and footpaths performance (index scores)
55
65
66
63
64
63
61
66
59
59
59
56
64
61
57
59
58
57
54
60
58
61
52
65
56
56
59
58
56
61
61
59
58
56
64
58
61
60
61
62
66
60
58
59
54
62
59
55
57
55
54
54
56
57
56
53
63
55
53
52
54
55
58
55
57
48
51
64
55
54
55
53
51
53
52
58
54
52
n/a
61
59
62
60
58
66
62
58
59
50
n/a
52
55
58
55
53
61
56
58
55
50
n/a
58
n/a
60
55
51
59
n/a
57
54
64
63
p
62
60
60
59
58
57
57
57
56
50-64
Metro
65+
South
Men
Brimbank
Women
18-34
North
State-wide
35-49
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q2. How has Council performed on ‘The condition of local streets and footpaths in your area’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 33 Councils asked group: 9
Note: Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
The condition of local streets and footpaths in your area
performance
65
2022 streets and footpaths performance (%)
15
22
16
17
20
12
11
10
17
15
15
13
16
10
17
16
13
11
13
15
21
32
32
31
29
32
31
32
30
36
28
34
33
40
34
30
32
31
30
32
39
29
33
27
30
28
24
32
28
32
27
29
20
29
27
35
33
31
36
40
30
32
29
14
11
14
17
16
14
18
17
14
16
20
14
11
18
13
15
14
14
16
11
14
6
7
9
8
7
10
10
11
7
11
11
9
5
4
6
6
6
5
9
1
6
1
1
1
1
1
1
1
2
1
1
1
2
1
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
2012 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Very good
Good
Average
Poor
Very poor
Can't say
Q2. How has Council performed on ‘The condition of local streets and footpaths in your area’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 33 Councils asked group: 9
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Traffic management importance
66
2022 traffic management importance (index scores)
76
76
81
74
74
75
74
72
67
73
72
81
82
78
77
78
77
73
82
78
73
75
79
79
81
80
79
80
75
77
78
73
79
79
82
78
77
78
77
76
79
78
74
74
80
82
80
79
79
82
76
79
76
72
76
78
83
80
78
78
79
75
78
76
72
73
79
76
80
77
76
81
74
75
69
71
76
78
78
79
74
75
73
n/a
77
73
70
72
80
81
78
78
79
81
n/a
79
75
72
76
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
73
n/a
79
79
77
76
76
75
74
74
73
73
q
73
50-64
Women
65+
South
Brimbank
35-49
Metro
North
18-34
State-wide
Men
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘Traffic management’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 8 Councils asked group: 4
Note: Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Traffic management importance
67
2022 traffic management importance (%)
33
31
38
39
36
39
38
36
31
38
30
31
27
35
28
38
27
36
40
34
42
37
42
43
41
40
39
38
43
42
39
41
43
41
44
39
46
33
39
45
20
27
15
14
18
17
19
19
22
16
23
22
24
18
21
19
19
28
19
14
3
4
4
3
2
2
3
5
4
2
5
5
2
3
4
2
5
1
3
2
1
1
1
1
1
1
1
1
1
2
3
2
2
1
1
1
1
2
1
1
1
1
2
1
1
1
2
2
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Extremely important
Very important
Fairly important
Not that important
Not at all important
Can't say
Q1. Firstly, how important should ‘Traffic management’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 8 Councils asked group: 4
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Traffic management performance
68
2022 traffic management performance (index scores)
60
63
64
64
63
60
63
65
60
59
59
60
58
57
59
59
60
60
60
58
59
58
57
60
65
60
61
58
62
60
62
58
58
57
60
67
61
61
58
61
56
59
57
57
50
55
52
54
54
54
52
61
53
56
59
56
55
59
57
57
53
58
58
55
56
59
53
58
54
57
57
61
56
60
57
57
60
54
60
62
59
58
56
56
59
56
n/a
60
53
55
56
55
55
56
56
58
56
n/a
60
50
56
57
n/a
54
51
52
59
n/a
n/a
58
67
67
66
66
65
64
63
63
63
58
q
58
q
50-64
Men
18-34
South
Brimbank
35-49
Women
65+
North
Metro
State-wide
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q2. How has Council performed on ‘Traffic management’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 13 Councils asked group: 8
Note: Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Traffic management performance
69
2022 traffic management performance (%)
17
15
11
12
15
10
9
10
11
10
9
10
10
13
18
20
13
13
16
20
19
39
36
32
40
36
29
35
36
35
31
34
36
36
36
40
37
41
48
34
36
33
33
33
36
26
28
32
32
30
29
35
30
30
31
37
31
33
33
32
41
28
29
8
9
11
12
12
18
17
13
16
14
17
14
15
6
9
7
9
8
5
9
11
2
3
5
6
7
8
5
8
5
8
8
6
6
4
2
2
3
4
1
5
2
5
5
3
2
2
2
2
3
2
3
3
3
4
1
2
1
6
3
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
2012 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Very good
Good
Average
Poor
Very poor
Can't say
Q2. How has Council performed on ‘Traffic management’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 13 Councils asked group: 8
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Parking facilities importance
70
2022 parking importance (index scores)
80
75
77
75
73
72
72
70
75
66
69
78
78
79
75
76
71
71
74
75
75
80
78
77
76
75
74
71
73
71
75
68
70
77
76
79
75
75
71
73
70
73
73
74
79
79
78
76
75
70
73
72
77
69
74
78
76
78
75
73
70
72
68
72
70
70
75
75
76
75
73
70
72
71
74
71
71
76
75
75
74
73
70
n/a
70
70
71
71
75
76
77
74
73
71
n/a
69
74
70
72
n/a
n/a
n/a
n/a
n/a
71
n/a
n/a
n/a
n/a
n/a
78
p
76
74
74
72
72
72
70
69
69
68
65+
50-64
Women
South
Brimbank
State-wide
Metro
Men
35-49
18-34
North
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘Parking facilities’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 15 Councils asked group: 6
Note: Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Parking facilities importance
71
2022 parking importance (%)
28
28
35
33
34
32
29
27
25
25
27
26
22
30
23
32
22
24
34
34
41
42
39
37
37
40
42
45
43
46
39
41
41
41
45
37
41
39
40
42
25
24
22
23
23
22
21
22
27
25
26
26
27
24
24
26
28
27
22
19
4
4
3
6
6
4
6
5
3
3
6
5
7
3
4
5
5
5
3
2
2
1
1
2
1
1
1
2
2
4
3
4
1
1
1
1
1
1
1
1
1
1
1
1
1
3
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Extremely important
Very important
Fairly important
Not that important
Not at all important
Can't say
Q1. Firstly, how important should ‘Parking facilities’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 15 Councils asked group: 6
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Parking facilities performance
72
2022 parking performance (index scores)
58
63
59
59
58
59
57
61
58
58
53
57
57
56
55
54
56
55
54
56
55
56
60
63
55
55
53
57
61
54
55
56
53
62
63
60
57
56
59
58
56
55
56
56
58
59
54
53
55
55
56
53
53
55
52
54
58
55
54
61
57
61
60
54
56
56
58
62
57
60
57
59
62
60
55
57
55
61
65
62
60
56
60
58
60
n/a
57
57
62
62
58
63
53
60
64
59
n/a
57
58
59
61
n/a
53
57
56
n/a
53
n/a
56
50
63
62
61
61
61
61
60
58
58
q
57
q
56
Men
18-34
South
35-49
65+
Brimbank
North
Women
Metro
State-wide
50-64
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q2. How has Council performed on ‘Parking facilities’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 20 Councils asked group: 8
Note: Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Parking facilities performance
73
2022 parking performance (%)
14
10
12
11
14
11
10
10
15
13
9
9
9
7
17
15
13
14
10
15
16
34
36
30
34
33
31
34
40
33
36
39
35
37
37
32
34
33
33
38
26
34
36
35
32
31
32
31
35
30
32
32
24
33
33
41
33
40
31
40
39
34
28
10
11
16
13
12
16
14
11
12
11
18
13
11
8
10
7
13
5
9
17
13
5
5
8
8
7
8
5
7
6
5
8
7
7
3
6
3
7
5
4
7
6
2
4
2
4
2
2
2
1
2
2
2
3
3
4
2
1
3
3
1
2
3
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
2012 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Very good
Good
Average
Poor
Very poor
Can't say
Q2. How has Council performed on ‘Parking facilities’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 20 Councils asked group: 8
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Enforcement of local laws importance
74
2022 law enforcement importance (index scores)
82
79
77
69
76
77
73
77
70
71
70
76
77
76
73
75
80
73
75
74
71
70
77
81
80
78
79
81
77
80
78
73
71
79
76
77
77
77
75
78
78
77
73
71
77
81
79
77
77
76
73
79
74
72
71
79
80
78
78
77
77
75
76
75
71
70
78
80
79
74
77
79
75
80
75
72
71
82
80
77
79
77
77
74
71
77
n/a
70
77
81
78
80
80
76
78
83
81
n/a
71
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
70
78
76
76
75
75
74
73
72
71
70
q
68
q
65+
Women
South
18-34
Brimbank
50-64
Men
35-49
North
Metro
State-wide
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘Enforcement of local laws’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 24 Councils asked group: 7
Note: Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Enforcement of local laws importance
75
2022 law enforcement importance (%)
30
34
36
43
37
36
36
35
36
42
22
25
25
33
27
33
25
35
30
33
45
39
36
35
38
42
39
41
38
39
38
41
46
45
48
42
54
32
46
46
18
20
20
16
18
16
20
19
22
14
28
25
22
16
16
20
14
24
19
16
4
4
4
3
4
4
3
1
2
4
7
6
2
4
5
2
6
2
2
1
2
1
3
2
1
1
2
1
2
2
4
2
3
1
6
3
1
1
1
1
1
1
1
1
1
2
1
1
1
1
1
2
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Extremely important
Very important
Fairly important
Not that important
Not at all important
Can't say
Q1. Firstly, how important should ‘Enforcement of local laws’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 24 Councils asked group: 7
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Enforcement of local laws performance
76
2022 law enforcement performance (index scores)
66
67
67
64
62
65
65
63
64
63
64
65
56
57
63
58
59
59
62
61
61
59
64
65
59
64
62
60
59
59
55
61
58
64
64
60
64
59
60
61
54
62
61
56
64
62
60
64
60
60
61
61
57
61
61
64
62
62
63
62
59
58
59
59
57
56
66
61
63
66
63
62
62
62
66
62
61
n/a
60
60
66
64
61
58
58
62
61
61
n/a
67
63
65
65
64
64
57
66
65
64
n/a
62
58
65
n/a
57
n/a
51
55
56
57
65
p
65
64
63
62
62
62
62
61
61
60
Metro
18-34
Women
State-wide
North
Brimbank
South
50-64
35-49
Men
65+
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q2. How has Council performed on ‘Enforcement of local laws’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 32 Councils asked group: 8
Note: Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Enforcement of local laws performance
77
2022 law enforcement performance (%)
13
15
14
12
14
11
10
13
14
17
7
12
12
13
13
14
12
16
14
7
11
34
37
28
33
31
30
35
35
32
35
36
38
39
29
37
30
39
40
30
40
28
30
26
31
30
25
31
29
25
27
26
25
28
26
34
28
33
27
32
33
26
28
7
6
8
7
12
11
13
8
14
11
12
7
6
4
9
7
7
5
8
7
10
4
4
8
7
6
3
4
6
4
4
7
3
3
4
4
6
3
5
5
3
4
11
12
11
10
13
13
10
13
9
7
12
13
14
15
9
10
12
3
10
17
20
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
2012 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Very good
Good
Average
Poor
Very poor
Can't say
Q2. How has Council performed on ‘Enforcement of local laws’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 32 Councils asked group: 8
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Family support services importance
78
2022 family support importance (index scores)
88
89
82
79
80
77
78
80
77
74
76
74
76
88
85
82
76
79
80
78
78
80
76
75
75
75
84
84
83
79
81
82
80
79
79
79
75
78
74
85
83
81
75
78
81
79
79
79
81
75
76
74
82
85
80
78
78
77
77
73
79
76
73
74
73
74
79
81
76
76
74
76
77
76
75
73
70
73
83
84
83
78
78
78
78
76
78
77
72
73
73
85
83
79
73
78
78
75
77
71
72
n/a
72
72
87
85
82
81
80
79
79
78
77
77
n/a
75
73
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
73
85
85
p
84
p
82
81
80
80
78
78
77
76
q
76
q
76
q
Personal user
Household user
Women
35-49
South
18-34
Brimbank
65+
50-64
North
Metro
Men
State-wide
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘Family support services’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 18 Councils asked group: 5
Note: Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Family support services importance
79
2022 family support importance (%)
41
37
36
41
40
35
34
36
32
38
33
34
34
44
36
46
44
43
38
36
46
45
40
42
44
39
38
42
38
41
40
41
41
42
40
40
36
44
36
41
43
43
48
50
15
16
13
15
17
19
20
19
20
16
19
18
21
12
21
9
16
14
15
14
7
6
2
3
4
2
2
2
3
3
3
3
3
3
1
3
4
3
2
2
1
1
1
1
1
2
1
1
1
1
2
1
1
2
1
1
2
3
3
1
1
4
1
3
1
2
2
2
1
2
1
1
4
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Personal user
Household user
Extremely important
Very important
Fairly important
Not that important
Not at all important
Can't say
Q1. Firstly, how important should ‘Family support services’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 18 Councils asked group: 5
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Family support services performance
80
2022 family support performance (index scores)
66
70
67
69
67
69
68
66
67
66
67
65
67
73
69
69
67
69
63
66
66
65
67
61
62
67
64
61
62
69
69
65
66
67
66
67
67
65
64
70
71
59
61
68
67
68
66
66
65
70
62
68
70
69
64
69
68
63
64
67
62
62
61
59
58
67
71
65
68
69
63
65
66
65
67
69
66
59
74
73
62
69
68
65
63
67
64
63
60
65
68
76
75
63
69
n/a
69
66
68
67
66
68
69
68
63
66
64
69
n/a
67
66
67
65
63
64
64
65
n/a
n/a
59
66
n/a
66
n/a
67
65
63
67
n/a
65
74
p
71
69
69
66
66
65
65
65
63
63
62
62
Personal user
Household user
50-64
65+
Metro
Men
South
State-wide
Brimbank
Women
18-34
North
35-49
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q2. How has Council performed on ‘Family support services’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 29 Councils asked group: 7
Note: Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Family support services performance
81
2022 family support performance (%)
13
14
13
13
11
9
10
13
15
12
9
11
9
11
14
14
12
16
8
9
17
29
22
28
26
28
30
33
28
32
29
28
33
32
31
31
21
31
28
28
27
36
34
19
38
42
28
22
24
21
23
26
23
24
28
29
22
22
21
28
28
30
26
35
32
16
22
28
33
7
4
6
5
5
6
7
7
3
7
6
5
4
7
6
5
8
10
7
4
4
2
2
1
2
3
3
1
2
1
2
1
1
1
2
1
1
1
1
2
2
2
1
22
32
26
27
27
28
28
24
25
18
29
29
34
32
18
21
24
11
15
38
36
2
2
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
2012 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Personal user
Household user
Very good
Good
Average
Poor
Very poor
Can't say
Q2. How has Council performed on ‘Family support services’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 29 Councils asked group: 7
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Elderly support services importance
82
2022 elderly support importance (index scores)
90
90
87
86
84
87
83
84
82
81
82
81
83
86
86
84
88
81
83
79
81
80
78
79
79
83
90
91
86
88
85
82
82
83
80
79
82
80
80
90
90
86
84
80
85
82
82
79
79
80
78
87
81
86
82
85
79
81
81
80
78
77
75
77
81
90
86
85
84
81
84
80
80
78
78
76
75
78
92
85
85
85
82
84
81
81
79
78
77
77
80
86
82
84
84
81
83
80
80
79
n/a
77
77
80
86
83
85
84
83
85
85
82
79
n/a
78
79
81
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
80
n/a
n/a
n/a
n/a
92*
p
91
p
85
84
84
84
84
82
82
80
80
80
79
Personal user
Household user
Women
50-64
South
65+
35-49
Brimbank
State-wide
Metro
18-34
Men
North
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘Elderly support services’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 20 Councils asked group: 6
Note: Please see Appendix A for explanation of significant differences.
*Caution: small sample size < n=30
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Elderly support services importance
83
2022 elderly support importance (%)
46
47
42
45
46
40
40
44
40
43
43
40
35
50
40
52
40
46
51
51
66
66
37
41
44
40
40
42
42
39
41
43
42
43
42
34
38
36
38
39
34
34
34
32
15
9
8
11
12
16
14
14
13
12
12
13
17
14
19
11
21
12
14
10
1
1
4
1
2
1
1
3
2
1
2
2
1
1
2
1
1
1
1
1
1
1
1
1
1
2
2
1
2
1
2
1
3
1
1
1
4
1
2
1
2
3
1
2
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Personal user*
Household user
Extremely important
Very important
Fairly important
Not that important
Not at all important
Can't say
Q1. Firstly, how important should ‘Elderly support services’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 20 Councils asked group: 6
*Caution: small sample size < n=30
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Elderly support services performance
84
2022 elderly support performance (index scores)
71
70
65
69
66
66
67
68
66
67
69
66
69
70
71
67
68
63
67
66
61
63
64
64
65
61
64
68
60
68
64
67
63
66
63
64
64
62
65
63
63
61
68
64
67
63
61
62
64
65
65
66
75
69
66
68
59
67
71
61
59
63
67
64
59
78
78
66
68
57
69
68
69
68
66
64
64
71
71
66
64
69
63
69
65
62
63
63
63
64
61
71
66
61
70
62
n/a
71
64
62
64
67
64
65
71
69
65
69
64
n/a
71
67
64
67
69
66
68
n/a
n/a
61
69
66
n/a
70
n/a
64
65
67
n/a
65
75*
p
74
p
67
67
p
65
65
64
64
63
63
63
63
59
Personal user
Household user
50-64
State-wide
35-49
Metro
65+
North
Women
Brimbank
Men
South
18-34
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q2. How has Council performed on ‘Elderly support services’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 32 Councils asked group: 8
Note: Please see Appendix A for explanation of significant differences.
*Caution: small sample size < n=30
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Elderly support services performance
85
2022 elderly support performance (%)
13
12
13
12
10
12
13
11
13
14
10
15
9
13
13
13
12
10
12
13
17
34
35
22
31
23
28
29
21
32
30
26
34
29
32
28
21
23
18
26
17
22
27
26
42
31
31
22
25
23
21
22
21
20
27
25
18
21
22
27
34
37
26
45
33
23
17
11
29
5
4
6
6
9
7
7
8
6
5
6
6
5
6
5
3
7
5
2
4
9
7
3
2
2
3
4
1
2
2
3
2
2
2
3
2
1
3
2
3
2
1
1
4
3
1
26
29
31
28
30
35
26
28
26
20
36
24
34
33
24
27
26
22
29
31
27
3
1
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
2012 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Personal user*
Household user
Very good
Good
Average
Poor
Very poor
Can't say
Q2. How has Council performed on ‘Elderly support services’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 32 Councils asked group: 8
*Caution: small sample size < n=30
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Disadvantaged support services importance
86
2022 disadvantaged support importance (index scores)
82
76
78
75
77
82
73
75
78
77
77
78
77
77
78
77
81
76
77
75
74
74
82
82
82
79
80
81
77
75
76
74
75
81
77
76
77
77
75
73
78
77
72
74
76
72
75
71
74
78
71
71
74
71
71
79
73
76
77
75
75
70
72
73
73
73
80
75
78
74
76
77
71
73
77
73
74
78
77
76
70
74
75
71
72
75
72
n/a
80
78
78
79
78
76
76
78
80
73
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
73
n/a
82
82
81
81
80
80
79
78
78
77
q
77
q
Women
18-34
South
35-49
Brimbank
50-64
Men
North
65+
State-wide
Metro
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘Disadvantaged support services’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 9 Councils asked group: 5
Note: Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Disadvantaged support services importance
87
2022 disadvantaged support importance (%)
40
35
32
41
33
30
30
34
29
35
35
34
33
43
37
43
45
41
39
32
41
43
47
37
42
39
44
38
42
43
42
44
44
40
39
43
38
42
39
46
15
15
13
16
19
26
18
22
22
17
17
16
18
13
19
11
14
15
18
14
2
3
4
3
3
2
5
4
2
2
3
3
1
2
2
2
2
1
4
2
1
1
2
1
1
2
1
1
1
2
2
3
3
2
2
2
2
4
2
2
2
4
2
3
1
2
1
4
4
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Extremely important
Very important
Fairly important
Not that important
Not at all important
Can't say
Q1. Firstly, how important should ‘Disadvantaged support services’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 9 Councils asked group: 5
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Disadvantaged support services performance
88
2022 disadvantaged support performance (index scores)
67
67
64
64
65
65
64
64
64
63
63
59
62
62
58
59
60
64
54
62
60
59
62
63
62
63
61
60
57
62
63
62
60
64
60
65
62
63
63
57
65
61
61
61
62
68
56
59
60
61
62
57
62
61
57
57
64
57
65
61
59
62
61
62
61
65
60
63
67
60
60
60
57
54
63
62
60
63
66
53
59
61
62
59
64
n/a
64
59
64
62
61
60
61
61
58
61
n/a
62
57
61
66
60
n/a
61
n/a
56
61
n/a
63
60
67
65
65
65
64
64
64
64
63
62
62
Men
65+
35-49
North
Brimbank
South
50-64
18-34
Metro
State-wide
Women
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q2. How has Council performed on ‘Disadvantaged support services’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 13 Councils asked group: 6
Note: Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Disadvantaged support services performance
89
2022 disadvantaged support performance (%)
15
10
8
10
9
7
7
8
9
9
7
8
8
12
16
18
11
16
14
11
15
21
28
23
23
25
26
28
23
22
28
25
28
27
19
22
21
22
21
26
22
17
28
26
23
27
27
25
27
28
30
25
21
24
22
23
29
30
25
35
27
18
23
6
3
8
7
7
8
7
6
8
10
7
6
5
4
7
5
8
6
7
6
5
2
2
3
3
1
2
2
3
1
2
2
2
2
2
2
1
2
2
1
2
2
29
31
35
30
32
33
30
32
31
25
38
32
36
39
24
25
32
20
24
40
38
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
2012 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Very good
Good
Average
Poor
Very poor
Can't say
Q2. How has Council performed on ‘Disadvantaged support services’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 13 Councils asked group: 6
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Recreational facilities importance
90
2022 recreational facilities importance (index scores)
78
81
77
78
78
75
77
76
77
74
74
75
74
78
75
78
78
77
74
74
74
74
72
72
72
71
79
72
77
76
76
74
75
74
74
72
72
72
70
74
77
77
77
77
77
76
75
75
73
73
73
75
75
76
75
75
75
74
73
74
73
72
73
72
71
73
74
75
74
78
70
77
73
75
73
73
69
71
77
75
75
75
76
71
73
75
78
72
72
74
74
75
77
76
77
76
74
74
74
74
72
n/a
72
71
77
77
76
76
75
76
77
75
74
72
n/a
75
72
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
72
n/a
n/a
n/a
80
79
79
78
78
76
76
76
76
74
q
74
74
71
q
35-49
50-64
Personal user
Household user
Women
North
65+
Brimbank
South
State-wide
Metro
Men
18-34
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘Recreational facilities’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 33 Councils asked group: 10
Note: Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Recreational facilities importance
91
2022 recreational facilities importance (%)
30
33
29
25
30
25
27
29
30
27
27
27
30
30
31
30
22
41
33
29
36
36
45
42
44
49
45
48
46
42
39
49
46
47
47
44
38
52
46
36
49
50
43
43
21
21
22
22
21
22
21
26
28
21
23
23
19
23
26
16
27
23
17
15
20
20
3
3
4
3
3
4
4
2
2
2
3
3
3
3
4
2
5
5
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Personal user
Household user
Extremely important
Very important
Fairly important
Not that important
Not at all important
Can't say
Q1. Firstly, how important should ‘Recreational facilities’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 33 Councils asked group: 10
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Recreational facilities performance
92
2022 recreational facilities performance (index scores)
75
77
66
70
71
72
72
71
71
70
66
71
72
74
70
71
61
70
67
67
64
65
66
67
67
58
75
69
65
64
70
63
64
62
63
65
64
63
59
74
66
64
68
69
69
69
69
66
64
66
65
68
73
70
67
62
70
65
66
66
64
62
64
65
60
73
66
66
69
69
66
65
60
63
67
62
60
61
74
72
61
66
70
67
68
66
66
66
66
66
65
n/a
73
61
67
71
68
68
67
66
65
66
66
65
n/a
70
62
64
70
66
66
64
65
65
63
65
66
n/a
66
63
n/a
70
n/a
n/a
65
65
65
62
n/a
67
73
p
73
p
70
70
69
69
68
67
67
67
66
66
62
q
Metro
65+
50-64
North
State-wide
Household user
Personal user
Men
Brimbank
Women
35-49
South
18-34
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q2. How has Council performed on ‘Recreational facilities’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 43 Councils asked group: 12
Note: Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Recreational facilities performance
93
2022 recreational facilities performance (%)
22
21
18
14
18
17
15
17
19
19
16
22
25
23
21
23
20
16
20
27
29
25
25
34
42
38
38
36
37
36
39
40
34
40
42
44
39
32
33
35
30
35
35
38
32
34
30
22
28
31
32
29
31
32
25
31
27
23
21
27
32
32
28
40
33
20
20
32
31
8
5
7
10
7
11
10
6
10
9
10
7
4
6
9
9
7
8
8
12
6
8
8
2
2
5
3
2
3
3
3
3
3
3
3
1
1
2
1
3
3
2
1
1
1
4
8
4
3
5
4
5
3
2
4
5
4
4
5
3
1
7
3
2
5
6
1
1
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
2012 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Personal user
Household user
Very good
Good
Average
Poor
Very poor
Can't say
Q2. How has Council performed on ‘Recreational facilities’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 43 Councils asked group: 12
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
The appearance of public areas importance
94
2022 public areas importance (index scores)
79
82
78
74
77
77
79
81
76
75
74
79
79
77
74
75
76
80
78
73
74
71
79
81
77
75
76
76
75
77
74
73
71
77
81
78
73
75
76
80
80
74
74
73
76
80
78
74
75
78
81
81
75
74
77
77
75
80
71
76
76
75
80
74
74
73
76
79
77
71
75
76
76
80
73
73
72
81
80
78
77
81
79
75
80
n/a
73
76
79
79
79
74
77
78
79
81
n/a
74
75
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
73
n/a
80
80
78
77
77
77
77
76
76
75
q
72
q
35-49
50-64
65+
Men
South
Brimbank
North
Women
Metro
State-wide
18-34
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘The appearance of public areas’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 32 Councils asked group: 9
Note: Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
The appearance of public areas importance
95
2022 public areas importance (%)
34
35
33
30
31
35
31
29
36
31
28
29
33
35
32
36
32
40
34
31
40
42
43
46
45
42
44
46
43
48
47
47
43
39
46
34
27
42
51
51
24
21
19
20
21
20
22
22
19
18
22
20
22
25
22
27
38
18
14
18
1
2
3
3
2
2
2
2
1
1
2
2
2
1
2
3
1
1
1
1
1
1
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Extremely important
Very important
Fairly important
Not that important
Not at all important
Can't say
Q1. Firstly, how important should ‘The appearance of public areas’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 32 Councils asked group: 9
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
The appearance of public areas performance
96
2022 public areas performance (index scores)
74
73
70
62
68
68
67
66
65
70
63
73
72
70
69
62
64
64
66
65
58
65
74
72
69
60
63
63
65
66
68
66
62
73
71
65
62
61
62
62
64
64
61
64
72
71
69
60
58
62
61
65
60
56
65
72
71
66
61
64
60
61
58
62
61
57
73
72
65
60
60
61
62
63
62
60
63
n/a
72
62
58
57
58
59
62
61
60
57
n/a
71
61
60
57
58
59
61
61
58
60
n/a
71
65
61
60
n/a
62
64
n/a
65
56
72
p
71
p
69
p
64
63
63
63
63
62
60
60
Metro
State-wide
65+
50-64
Women
South
Brimbank
Men
North
18-34
35-49
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q2. How has Council performed on ‘The appearance of public areas’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 43 Councils asked group: 11
Note: Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
The appearance of public areas performance
97
2022 public areas performance (%)
17
22
22
18
15
15
12
16
17
13
13
25
25
14
19
16
19
14
10
24
24
35
39
30
38
40
35
38
36
32
35
40
44
46
37
34
34
37
33
37
27
42
31
22
34
28
29
30
33
32
26
31
31
21
20
33
30
38
24
37
35
29
20
12
11
8
11
10
14
11
10
18
13
11
6
6
12
11
9
15
11
15
13
9
4
3
5
3
5
3
4
5
6
7
4
3
2
2
5
3
4
5
2
4
3
1
2
1
2
1
2
2
1
1
1
1
1
1
1
2
3
2
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
2012 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Very good
Good
Average
Poor
Very poor
Can't say
Q2. How has Council performed on ‘The appearance of public areas’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 43 Councils asked group: 11
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Art centres and libraries importance
98
2022 art centres and libraries importance (index scores)
76
75
75
72
74
72
71
74
70
67
69
68
67
72
72
73
72
70
68
68
71
68
63
69
64
65
75
74
70
69
68
70
69
69
67
69
67
67
65
74
74
72
73
70
68
69
71
67
64
70
66
65
72
72
71
66
69
70
67
72
67
64
61
63
64
77
76
75
69
68
70
70
71
68
70
70
64
66
80
77
76
73
70
74
72
72
69
71
69
67
65
74
72
71
71
71
69
67
70
n/a
62
66
64
66
75
73
72
75
69
70
69
72
n/a
64
69
67
66
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
66
78
p
78
p
75
p
74
73
73
71
71
70
68
67
67
67
q
Personal user
Household user
Women
35-49
50-64
South
Brimbank
65+
Metro
18-34
North
Men
State-wide
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘Art centres and libraries’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 23 Councils asked group: 9
Note: Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Art centres and libraries importance
99
2022 art centres and libraries importance (%)
25
23
20
22
20
18
27
27
20
19
19
22
16
30
21
31
22
30
33
22
35
36
42
44
43
40
43
39
38
41
40
43
41
44
47
40
42
42
40
42
38
48
45
42
23
27
27
30
29
35
23
21
30
32
29
26
25
22
24
22
27
22
21
20
20
22
7
5
6
7
6
5
8
7
7
4
8
6
8
6
9
4
6
5
7
8
1
1
2
2
1
1
2
3
2
2
1
2
1
2
2
4
3
1
1
1
1
1
1
1
1
1
1
1
1
1
2
1
2
1
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Personal user
Household user
Extremely important
Very important
Fairly important
Not that important
Not at all important
Can't say
Q1. Firstly, how important should ‘Art centres and libraries’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 23 Councils asked group: 9
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Art centres and libraries performance
100
2022 art centres and libraries performance (index scores)
76
74
76
77
73
73
71
72
75
72
68
71
68
79
74
79
78
75
74
74
75
76
75
73
75
72
75
74
78
77
76
74
72
75
75
73
72
70
73
77
73
80
80
75
74
74
74
73
75
76
77
75
79
73
76
75
75
73
74
73
72
72
71
69
66
76
69
70
70
74
72
63
68
70
68
65
67
66
73
68
70
70
75
73
70
69
68
68
68
66
63
79
69
76
76
n/a
75
75
72
72
72
72
73
67
75
71
72
72
n/a
73
73
69
69
69
69
69
63
n/a
n/a
n/a
n/a
n/a
73
n/a
n/a
n/a
n/a
n/a
n/a
n/a
77
p
76
p
75
p
74
p
73
p
73
p
71
71
71
70
70
69
63
q
65+
50-64
Personal user
Household user
Metro
State-wide
35-49
South
Women
Brimbank
Men
North
18-34
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q2. How has Council performed on ‘Art centres and libraries’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 28 Councils asked group: 9
Note: Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Art centres and libraries performance
101
2022 art centres and libraries performance (%)
21
22
30
26
29
22
17
19
23
22
23
23
16
23
21
20
14
19
24
30
30
28
38
41
36
43
37
44
43
40
44
35
41
42
41
37
35
41
33
46
34
39
43
43
25
23
21
18
22
18
21
25
20
30
19
19
27
24
26
24
37
22
18
17
23
24
5
4
4
5
3
6
9
7
6
6
4
3
3
6
5
5
10
6
2
3
4
1
1
1
1
1
1
2
2
1
1
1
1
2
1
2
1
10
10
8
8
8
10
8
7
7
6
11
12
12
9
11
9
5
8
23
12
2
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Personal user
Household user
Very good
Good
Average
Poor
Very poor
Can't say
Q2. How has Council performed on ‘Art centres and libraries’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 28 Councils asked group: 9
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Community and cultural activities importance
102
2022 community and cultural activities importance (index scores)
75
74
70
69
69
66
66
64
68
64
64
60
63
71
73
65
65
66
68
65
64
62
62
61
62
64
67
66
64
65
61
63
64
66
66
61
60
63
64
68
69
67
64
65
65
64
63
64
61
61
64
61
63
64
67
65
66
64
63
60
62
61
61
60
59
65
64
68
65
63
66
65
66
64
62
62
64
62
71
70
69
70
66
63
66
70
63
62
62
62
63
67
69
68
68
65
67
66
67
64
62
n/a
62
64
71
72
68
67
69
65
67
65
67
62
n/a
66
65
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
62
n/a
n/a
n/a
76
p
76
p
72
p
70
69
69
68
68
67
64
q
64
q
64
64
q
Household user
Personal user
Women
South
35-49
50-64
Brimbank
18-34
65+
State-wide
Metro
North
Men
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘Community and cultural activities’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 22 Councils asked group: 9
Note: Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Community and cultural activities importance
103
2022 community and cultural activities importance (%)
21
18
14
16
18
15
19
17
16
14
16
15
13
24
18
24
24
22
20
15
31
32
38
40
41
35
34
36
35
39
39
44
38
39
37
38
33
43
33
34
40
47
45
43
33
32
33
38
34
36
33
36
36
35
34
35
38
30
36
29
32
39
36
25
20
21
6
8
9
7
10
10
10
7
6
6
9
8
7
6
10
2
8
3
5
8
4
3
1
1
1
3
2
2
2
1
1
2
2
1
1
1
2
1
2
1
1
1
1
1
1
1
2
2
1
1
5
1
2
2
2
1
4
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Personal user
Household user
Extremely important
Very important
Fairly important
Not that important
Not at all important
Can't say
Q1. Firstly, how important should ‘Community and cultural activities’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 22 Councils asked group: 9
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Community and cultural activities performance
104
2022 community and cultural activities performance (index scores)
79
71
79
66
65
67
69
66
67
66
68
62
67
72
71
74
70
68
65
68
70
66
66
68
64
63
72
71
73
70
69
66
69
66
67
67
69
63
66
73
64
73
70
69
69
69
66
67
67
65
64
69
67
69
69
70
69
62
66
69
64
67
67
62
57
72
68
72
71
69
63
67
67
67
66
70
66
66
73
72
74
71
69
63
67
66
65
69
67
62
57
71
69
72
n/a
70
66
65
68
66
72
65
67
60
71
71
73
n/a
69
67
68
68
67
69
67
65
63
n/a
n/a
n/a
n/a
68
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
70
p
70
p
69
p
65
p
65
p
64
64
63
62
61
61
59
58
Household user
65+
Personal user
Metro
State-wide
Men
South
50-64
Brimbank
35-49
Women
North
18-34
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q2. How has Council performed on ‘Community and cultural activities’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 30 Councils asked group: 12
Note: Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Community and cultural activities performance
105
2022 community and cultural activities performance (%)
14
17
18
19
17
12
17
15
14
16
13
13
6
17
15
12
13
10
11
20
31
30
29
34
32
37
34
36
35
35
41
37
38
37
27
29
29
29
22
33
35
30
25
26
34
27
30
24
28
26
27
29
27
30
29
29
41
32
33
36
44
41
21
23
33
31
9
7
7
9
6
8
6
8
8
6
7
6
8
9
7
11
11
8
11
5
10
9
2
2
2
1
2
2
2
2
1
2
2
1
3
2
2
3
2
2
1
12
15
12
9
14
16
12
10
8
10
11
12
17
10
14
10
6
6
20
22
1
4
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Personal user
Household user
Very good
Good
Average
Poor
Very poor
Can't say
Q2. How has Council performed on ‘Community and cultural activities’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 30 Councils asked group: 12
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Waste management importance
106
2022 waste management importance (index scores)
86
86
85
85
87
85
82
85
85
82
83
86
84
84
85
87
87
82
84
83
82
83
85
83
83
83
86
81
81
83
83
80
81
84
84
83
86
84
83
81
83
83
83
81
85
81
81
81
81
79
79
80
81
79
76
82
84
82
83
87
82
80
83
83
79
82
84
82
81
83
83
82
79
82
82
81
80
82
83
n/a
81
79
79
79
79
79
80
75
83
84
n/a
85
84
83
79
81
80
78
77
n/a
n/a
n/a
n/a
n/a
n/a
78
n/a
n/a
n/a
n/a
86
85
85
p
84
83
83
82
82
82
81
77
q
50-64
65+
Metro
35-49
Women
North
State-wide
Brimbank
South
Men
18-34
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘Waste management’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 32 Councils asked group: 10
Note: Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Waste management importance
107
2022 waste management importance (%)
45
50
47
47
47
39
47
44
36
41
44
49
45
45
44
47
38
47
55
48
39
38
42
39
39
45
40
40
46
44
43
42
44
37
38
41
35
42
36
44
14
11
9
12
13
15
11
13
16
15
11
8
10
16
16
12
25
10
8
7
1
1
1
3
2
1
1
1
1
2
2
1
1
1
1
1
1
1
1
1
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Extremely important
Very important
Fairly important
Not that important
Not at all important
Can't say
Q1. Firstly, how important should ‘Waste management’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 32 Councils asked group: 10
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Waste management performance
108
2022 waste management performance (index scores)
70
72
74
69
73
69
69
69
65
68
65
70
70
68
67
68
62
65
66
64
66
66
66
73
69
68
70
67
68
69
67
71
71
69
75
72
71
74
74
70
71
69
72
71
70
75
75
70
71
70
71
70
69
70
67
71
76
75
67
66
65
70
68
70
69
65
71
77
74
72
74
71
72
71
68
69
69
73
n/a
79
74
74
69
73
73
72
71
73
70
n/a
81
73
73
72
71
73
72
72
72
68
n/a
76
n/a
72
69
72
72
71
n/a
74
71
71
p
70
69
69
68
68
68
66
65
65
50-64
Metro
65+
South
Men
35-49
State-wide
Brimbank
Women
North
18-34
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q2. How has Council performed on ‘Waste management’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 67 Councils asked group: 16
Note: Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Waste management performance
109
2022 waste management performance (%)
23
28
21
24
27
24
22
26
25
26
22
23
26
16
26
25
22
19
23
29
26
39
33
40
39
43
44
44
41
49
46
53
42
43
42
37
40
38
35
40
38
42
24
26
24
25
21
22
20
21
18
19
16
21
20
26
23
24
24
30
28
14
19
9
6
8
6
6
8
10
6
5
5
6
8
7
8
9
7
11
13
4
10
7
3
4
5
4
3
2
3
3
2
2
2
4
3
5
3
4
3
2
5
3
4
2
3
3
1
1
1
1
2
2
2
1
2
2
1
2
2
5
2
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
2012 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Very good
Good
Average
Poor
Very poor
Can't say
Q2. How has Council performed on ‘Waste management’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 67 Councils asked group: 16
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Business and community development and tourism
importance
110
2022 business/development/tourism importance (index scores)
70
67
67
65
65
67
64
62
62
62
58
67
65
62
63
71
63
63
63
58
57
66
65
64
62
65
60
64
61
58
57
56
59
66
61
62
63
62
63
61
59
59
60
60
67
63
66
66
62
68
63
59
60
63
59
67
64
65
65
63
66
64
62
60
64
62
67
67
67
64
68
66
64
62
59
62
61
67
67
67
63
64
66
64
63
n/a
65
61
67
65
64
66
63
63
63
64
n/a
62
62
66
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
69
p
65
64
64
63
63
63
62
61
60
60
State-wide
65+
South
35-49
50-64
Women
Brimbank
Men
Metro
18-34
North
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘Business and community development and tourism’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 23 Councils asked group: 6
Note: Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Business and community development and tourism
importance
111
2022 business/development/tourism importance (%)
16
17
16
15
16
15
18
21
18
15
22
13
12
18
16
17
19
16
14
13
33
37
34
31
32
39
35
28
35
33
39
34
39
30
33
33
22
33
36
46
37
31
32
36
35
30
32
35
33
41
29
37
27
42
38
37
41
45
35
25
11
11
13
12
13
12
11
12
11
8
7
12
18
7
10
11
16
4
11
10
2
2
2
4
3
2
2
1
1
1
2
2
3
2
2
2
2
2
1
3
1
3
3
1
2
1
3
3
2
3
1
2
2
1
1
1
2
3
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Extremely important
Very important
Fairly important
Not that important
Not at all important
Can't say
Q1. Firstly, how important should ‘Business and community development and tourism’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 23 Councils asked group: 6
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Business and community development and tourism
performance
112
2022 business/development/tourism performance (index scores)
59
61
60
64
61
58
61
61
60
61
58
59
59
59
59
54
54
55
56
56
53
53
57
61
60
60
60
54
57
59
55
56
57
57
60
60
60
58
59
58
58
58
60
56
59
61
60
68
59
54
58
60
57
55
55
60
60
62
62
61
60
57
56
54
57
54
58
61
62
62
59
59
59
59
59
59
59
54
62
n/a
61
58
57
55
54
53
55
54
58
62
n/a
56
55
59
57
56
60
57
58
49
62
n/a
59
59
n/a
57
n/a
55
60
57
61
60
p
59
p
57
56
56
55
55
54
54
53
50-64
State-wide
Metro
65+
Women
North
Brimbank
South
Men
18-34
35-49
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q2. How has Council performed on ‘Business and community development and tourism’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 30 Councils asked group: 7
Note: Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Business and community development and tourism
performance
113
2022 business/development/tourism performance (%)
6
6
5
10
9
6
7
8
5
9
4
10
6
4
6
6
5
3
5
8
8
25
33
25
22
23
28
25
26
27
26
33
33
30
28
23
22
27
25
26
29
20
35
31
34
30
34
31
35
35
34
33
33
32
33
35
35
34
36
44
30
26
32
12
7
9
14
12
11
12
10
13
15
12
10
10
10
13
16
8
13
20
6
7
4
2
4
3
2
2
2
2
3
2
3
4
2
3
4
3
5
3
3
3
5
19
21
23
22
20
22
20
19
17
15
16
11
19
20
19
19
19
11
15
28
28
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
2012 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Very good
Good
Average
Poor
Very poor
Can't say
Q2. How has Council performed on ‘Business and community development and tourism’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 30 Councils asked group: 7
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Council’s general town planning policy importance
114
2022 town planning importance (index scores)
78
74
74
74
72
68
75
72
75
71
64
73
75
73
72
71
70
79
72
74
76
67
70
74
72
73
69
68
74
70
71
70
63
74
73
73
73
70
70
75
71
73
74
67
75
76
73
72
72
72
74
71
70
70
64
76
71
72
73
73
68
75
72
75
69
68
73
74
72
72
70
70
72
71
71
71
66
74
67
n/a
72
67
67
75
68
68
68
60
75
74
n/a
73
72
69
75
71
74
71
66
n/a
n/a
n/a
72
n/a
n/a
n/a
n/a
n/a
n/a
n/a
76
76
74
74
73
72
72
72
71
69
66
q
65+
35-49
Metro
State-wide
South
Men
50-64
Brimbank
Women
North
18-34
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘Council’s general town planning policy’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 14 Councils asked group: 5
Note: Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Council’s general town planning policy importance
115
2022 town planning importance (%)
25
24
26
19
23
22
28
21
20
21
29
28
19
27
27
22
18
32
26
25
38
38
41
43
41
40
34
42
39
40
40
42
41
37
37
40
32
37
37
49
26
26
22
26
25
28
26
22
27
29
23
23
26
26
24
29
36
25
22
17
5
4
6
3
6
3
5
5
7
3
3
3
6
4
7
2
8
2
6
1
1
1
2
1
2
2
2
1
1
1
1
1
1
6
7
5
7
5
6
5
8
5
7
4
4
7
5
5
6
6
4
8
7
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Extremely important
Very important
Fairly important
Not that important
Not at all important
Can't say
Q1. Firstly, how important should ‘Council’s general town planning policy’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 14 Councils asked group: 5
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Council’s general town planning policy performance
116
2022 town planning performance (index scores)
64
62
62
53
62
60
55
59
59
56
55
61
60
63
58
63
61
56
62
60
55
54
61
60
59
53
59
59
59
59
61
56
55
65
57
61
53
60
60
61
64
58
53
54
55
57
64
56
60
58
54
58
60
53
53
59
58
59
56
56
56
57
55
51
54
52
54
59
65
57
60
59
58
59
63
55
54
62
60
62
56
58
59
61
59
57
n/a
55
61
59
54
57
61
59
57
60
61
n/a
55
58
54
56
51
n/a
55
n/a
56
54
n/a
54
61
61
60
60
59
59
59
58
55
55
q
54
q
18-34
Women
65+
50-64
South
Brimbank
North
Men
35-49
Metro
State-wide
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q2. How has Council performed on ‘Council’s general town planning policy’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 22 Councils asked group: 9
Note: Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Council’s general town planning policy performance
117
2022 town planning performance (%)
9
9
11
6
9
10
6
8
8
9
4
5
6
5
11
7
11
11
5
5
12
26
27
25
31
31
23
26
29
27
26
29
29
29
28
25
27
25
24
27
31
24
33
31
30
31
31
30
29
28
34
33
30
31
30
30
34
36
30
38
39
27
23
9
6
8
8
7
11
13
9
6
10
12
13
12
8
9
10
8
10
9
10
8
3
3
3
3
3
4
3
4
4
2
4
6
6
2
3
3
3
5
1
5
21
24
24
21
19
22
23
22
22
20
21
16
17
27
18
17
24
17
16
25
27
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
2012 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Very good
Good
Average
Poor
Very poor
Can't say
Q2. How has Council performed on ‘Council’s general town planning policy’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 22 Councils asked group: 9
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Planning and building permits importance
118
2022 planning and building permits importance (index scores)
82
75
76
73
72
72
70
75
72
72
64
74
74
78
71
71
72
71
73
75
76
65
77
74
74
71
69
69
67
72
70
71
62
75
74
77
71
70
71
73
69
74
72
65
75
76
76
72
72
72
73
71
71
74
66
76
74
77
71
73
73
70
76
73
76
68
74
74
74
71
72
71
72
71
70
70
70
75
n/a
73
71
73
72
70
74
71
70
70
74
n/a
74
71
70
70
70
71
71
74
63
n/a
n/a
n/a
71
n/a
n/a
n/a
n/a
n/a
n/a
n/a
76
p
75
p
74
73
71
71
71
71
70
70
66
q
65+
Metro
50-64
State-wide
South
Brimbank
Men
Women
North
35-49
18-34
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘Planning and building permits’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 24 Councils asked group: 6
Note: Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Planning and building permits importance
119
2022 planning and building permits importance (%)
23
29
27
21
24
25
29
24
23
22
29
31
20
24
24
22
16
23
29
28
43
35
39
44
41
40
40
41
44
42
40
42
48
40
41
45
41
40
38
50
26
25
23
22
25
27
22
28
25
25
22
20
24
26
26
25
30
30
26
16
5
5
6
8
6
5
6
4
4
6
4
3
5
5
6
4
8
4
4
1
1
2
1
2
1
1
1
1
1
1
1
1
2
1
2
2
2
1
3
4
4
3
3
3
3
2
4
4
3
2
2
3
3
3
3
1
2
5
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Extremely important
Very important
Fairly important
Not that important
Not at all important
Can't say
Q1. Firstly, how important should ‘Planning and building permits’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 24 Councils asked group: 6
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Planning and building permits performance
120
2022 planning and building permits performance (index scores)
63
58
53
60
58
59
60
56
58
54
51
59
60
63
60
61
60
58
62
59
54
51
61
55
55
58
56
58
60
58
58
53
52
67
60
54
63
65
62
60
61
63
51
52
58
64
57
62
59
60
60
56
61
49
51
65
55
57
58
57
59
62
62
56
50
50
58
62
59
57
57
59
61
62
60
53
54
65
58
54
61
60
60
60
58
58
n/a
53
62
59
60
63
62
62
61
61
64
n/a
55
64
58
51
n/a
61
59
56
n/a
56
n/a
54
62
60
60
60
60
60
59
59
56
54
q
50
q
18-34
65+
50-64
South
Men
Brimbank
Women
North
35-49
Metro
State-wide
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q2. How has Council performed on ‘Planning and building permits’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 30 Councils asked group: 8
Note: Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Planning and building permits performance
121
2022 planning and building permits performance (%)
10
8
10
7
6
8
8
8
7
10
7
5
6
9
10
10
9
13
8
7
9
24
29
25
26
38
28
31
24
28
28
24
22
25
24
24
25
23
22
23
29
24
32
22
28
27
22
28
25
31
29
31
27
28
28
31
33
35
30
43
32
26
22
7
10
6
10
7
7
10
8
8
6
6
14
13
7
7
6
9
8
6
6
8
3
4
5
3
3
4
4
2
3
2
4
10
6
3
3
4
2
8
4
3
24
27
26
27
24
25
22
27
25
23
32
22
23
25
23
20
28
14
24
28
35
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
2012 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Very good
Good
Average
Poor
Very poor
Can't say
Q2. How has Council performed on ‘Planning and building permits’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 30 Councils asked group: 8
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Environmental sustainability importance
122
2022 environmental sustainability importance (index scores)
84
79
79
77
78
78
79
74
73
77
76
82
77
76
76
79
77
73
74
72
82
76
81
79
80
75
78
78
76
74
75
77
76
80
77
79
74
76
77
76
73
74
75
77
75
73
71
73
72
72
73
72
70
74
71
81
77
79
74
77
77
74
73
72
74
76
80
76
76
74
74
76
72
73
71
79
75
77
73
73
n/a
73
73
73
73
69
75
72
78
75
75
n/a
78
76
76
72
75
76
78
n/a
n/a
n/a
n/a
n/a
n/a
n/a
71
n/a
n/a
n/a
79
78
77
76
76
76
75
73
q
72
72
71
q
Women
South
18-34
Metro
35-49
Brimbank
65+
State-wide
Men
50-64
North
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘Environmental sustainability’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 27 Councils asked group: 10
Note: Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Environmental sustainability importance
123
2022 environmental sustainability importance (%)
32
39
37
40
37
26
36
32
28
30
33
37
23
36
27
38
32
35
31
31
44
38
40
37
38
43
40
43
40
47
38
39
47
43
43
45
48
40
39
47
17
16
17
18
21
25
18
20
26
19
20
17
19
16
20
13
18
20
16
13
4
3
4
3
2
4
4
3
3
3
5
4
5
3
5
2
3
1
10
3
2
1
1
2
1
1
1
1
1
3
2
4
1
2
2
3
3
3
1
1
1
2
1
1
1
1
2
1
1
1
2
2
1
1
2
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Extremely important
Very important
Fairly important
Not that important
Not at all important
Can't say
Q1. Firstly, how important should ‘Environmental sustainability’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 27 Councils asked group: 10
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Environmental sustainability performance
124
2022 environmental sustainability performance (index scores)
63
64
65
67
61
63
66
62
60
65
58
63
62
62
66
60
61
61
60
54
63
59
57
64
63
63
61
63
64
62
65
63
63
61
64
64
61
60
63
66
63
63
66
62
59
64
62
68
62
62
62
64
60
62
61
62
64
56
64
57
57
57
63
52
56
59
61
65
62
63
60
61
63
64
59
64
61
62
n/a
62
66
60
62
65
64
62
61
63
66
n/a
65
63
65
64
62
64
64
62
62
n/a
n/a
n/a
n/a
n/a
n/a
n/a
64
n/a
n/a
n/a
64
63
63
63
62
62
61
61
61
61
59
50-64
Metro
South
65+
Women
Brimbank
Men
State-wide
18-34
35-49
North
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q2. How has Council performed on ‘Environmental sustainability’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 38 Councils asked group: 13
Note: Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Environmental sustainability performance
125
2022 environmental sustainability performance (%)
13
13
10
14
11
9
7
12
11
12
10
12
9
14
15
10
13
10
12
15
31
34
32
29
35
33
31
32
34
36
35
37
28
33
26
36
32
33
34
26
32
32
37
34
28
31
30
31
37
32
32
30
36
30
28
36
36
32
22
30
8
9
5
10
9
9
13
9
8
8
9
8
7
9
12
5
10
9
7
7
3
2
5
1
2
2
4
4
1
1
4
3
4
3
4
3
3
3
4
4
13
10
11
12
16
17
15
12
9
12
10
11
17
11
15
10
6
12
20
17
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Very good
Good
Average
Poor
Very poor
Can't say
Q2. How has Council performed on ‘Environmental sustainability’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 38 Councils asked group: 13
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Emergency and disaster management importance
126
2022 emergency and disaster management importance (index scores)
86
82
76
81
80
81
79
82
85
75
77
84
82
83
80
82
82
78
86
80
80
83
85
83
83
81
83
82
79
79
81
79
80
85
81
81
81
86
82
80
78
84
80
85
86
82
86
80
82
83
77
81
82
79
83
84
79
77
80
79
79
76
81
79
74
79
87
79
81
80
80
81
77
82
80
75
82
84
81
76
80
83
80
n/a
78
82
76
78
85
82
87
80
83
83
n/a
81
80
81
84
n/a
n/a
n/a
80
n/a
n/a
n/a
n/a
n/a
n/a
n/a
83
81
81
81
81
80
79
78
78
76
76
Women
South
35-49
State-wide
18-34
Brimbank
Metro
50-64
65+
Men
North
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘Emergency and disaster management’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 19 Councils asked group: 4
Note: Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Emergency and disaster management importance
127
2022 emergency and disaster management importance (%)
44
48
50
48
51
50
41
49
46
49
46
44
35
48
38
50
46
46
42
40
36
32
31
34
30
34
39
28
32
35
34
33
41
33
37
35
32
36
40
38
14
12
11
14
14
11
14
15
16
12
14
15
14
14
16
12
21
10
11
10
4
5
5
2
2
2
4
5
3
2
3
5
5
3
5
2
2
4
2
6
2
1
1
1
1
1
1
1
1
1
2
1
2
1
1
4
2
1
1
2
1
1
1
1
2
2
1
1
2
2
1
2
1
1
3
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Extremely important
Very important
Fairly important
Not that important
Not at all important
Can't say
Q1. Firstly, how important should ‘Emergency and disaster management’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 19 Councils asked group: 4
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Emergency and disaster management performance
128
2022 emergency and disaster management performance (index scores)
73
70
71
68
73
70
68
71
71
72
65
68
66
68
63
64
64
63
64
64
62
65
69
70
72
65
68
67
61
67
67
71
67
67
69
71
75
72
69
65
71
73
73
69
70
68
70
67
66
64
66
65
66
62
65
70
68
69
60
64
65
65
64
62
63
62
68
69
70
66
64
63
65
66
68
65
68
74
n/a
71
63
68
67
59
68
69
72
68
69
n/a
70
68
64
66
63
65
65
64
67
n/a
n/a
70
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
68
67
p
66
66
66
66
66
64
62
59
58
q
65+
Metro
State-wide
35-49
South
Women
50-64
Brimbank
Men
18-34
North
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q2. How has Council performed on ‘Emergency and disaster management’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 25 Councils asked group: 5
Note: Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Emergency and disaster management performance
129
2022 emergency and disaster management performance (%)
15
16
11
16
18
12
9
13
15
12
15
12
9
18
15
16
14
15
12
18
28
37
27
27
33
30
31
32
30
33
38
35
23
30
26
30
27
33
30
23
23
21
26
23
18
23
21
19
21
22
23
23
26
22
22
24
27
25
23
15
8
2
4
5
4
4
6
5
4
7
6
4
8
8
7
8
11
5
3
8
4
1
3
2
1
3
3
3
2
2
3
2
4
4
6
2
6
3
3
2
22
23
28
27
26
28
30
28
28
23
15
24
31
19
24
21
14
19
28
34
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Very good
Good
Average
Poor
Very poor
Can't say
Q2. How has Council performed on ‘Emergency and disaster management’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 25 Councils asked group: 5
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Planning for population growth in the area importance
130
2022 population growth importance (index scores)
79
75
76
73
75
75
75
75
78
77
72
76
77
76
75
75
76
76
77
76
80
73
77
79
77
75
77
75
76
76
76
76
72
75
78
77
78
78
76
78
81
79
82
78
78
80
76
76
75
78
78
80
81
80
76
78
76
76
69
75
74
74
74
79
78
68
77
80
75
75
74
76
76
76
77
80
70
75
77
75
70
n/a
72
72
72
75
76
65
75
83
75
75
n/a
75
77
79
78
79
71
n/a
n/a
75
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
77
77
77
p
74
74
74
74
74
73
72
70
65+
35-49
State-wide
Men
Metro
South
Brimbank
North
Women
50-64
18-34
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘Planning for population growth in the area’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 13 Councils asked group: 3
Note: Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Planning for population growth in the area importance
131
2022 population growth importance (%)
36
37
37
37
40
40
37
35
29
36
38
34
36
36
36
36
37
39
32
35
32
33
36
34
37
37
30
39
37
37
37
38
35
31
35
29
22
33
35
42
21
22
17
20
17
18
22
19
25
19
18
19
16
23
18
23
22
25
20
15
8
6
7
6
3
3
7
4
5
4
4
7
11
7
8
9
17
11
3
1
1
1
1
2
1
2
2
2
2
1
1
1
2
2
1
1
2
2
2
2
1
1
2
1
2
3
2
2
2
2
1
2
2
1
1
3
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Extremely important
Very important
Fairly important
Not that important
Not at all important
Can't say
Q1. Firstly, how important should ‘Planning for population growth in the area’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 13 Councils asked group: 3
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Planning for population growth in the area performance
132
2022 population growth performance (index scores)
58
58
61
62
60
58
54
61
53
60
53
59
54
50
55
55
56
56
57
52
59
51
50
53
55
53
54
53
55
54
52
54
52
53
53
55
54
53
50
52
53
50
53
52
59
50
53
54
52
47
49
54
51
50
52
57
57
58
54
55
53
57
53
51
52
51
61
57
57
57
57
53
57
57
54
58
54
59
58
59
58
56
52
54
54
n/a
54
54
58
56
58
58
58
57
58
59
n/a
59
54
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
52
59
59
58
57
56
56
54
54
52
q
52
52
q
65+
Women
18-34
South
Brimbank
50-64
North
Men
Metro
35-49
State-wide
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q2. How has Council performed on ‘Planning for population growth in the area’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 18 Councils asked group: 6
Note: Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Planning for population growth in the area performance
133
2022 population growth performance (%)
8
11
8
7
4
7
7
11
9
9
7
5
3
10
8
8
10
3
8
10
23
26
23
24
26
22
28
23
24
30
25
25
23
24
18
28
20
28
22
24
36
28
35
32
32
28
31
29
29
25
31
31
36
36
39
32
49
31
31
25
10
12
11
14
15
18
14
11
12
15
16
16
8
11
10
10
6
16
11
8
4
3
5
6
5
6
5
6
5
3
8
7
4
4
6
3
3
5
4
5
19
20
17
17
18
20
15
20
20
17
14
16
25
16
19
19
11
16
24
29
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Very good
Good
Average
Poor
Very poor
Can't say
Q2. How has Council performed on ‘Planning for population growth in the area’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 18 Councils asked group: 6
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
COVID-19 response importance
134
2022 COVID-19 response importance (index scores)
83
84
79
77
78
72
74
77
73
71
71
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
77
76
76
76
74
72
72
71
70
65
q
65
q
65+
Women
South
18-34
Brimbank
Men
35-49
50-64
North
Metro
State-wide
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘COVID-19 response’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 16 Councils asked group: 5
Note: Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
COVID-19 response importance
135
2022 COVID-19 response importance (%)
40
43
26
26
32
44
39
42
45
36
32
45
32
33
30
31
36
30
31
32
30
35
32
30
14
14
23
20
11
15
11
17
13
15
19
11
8
5
12
13
12
6
11
5
11
4
9
7
4
3
6
6
6
4
6
3
2
8
3
4
2
2
4
4
3
1
2
1
1
4
3
2022 Brimbank
2021 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Extremely important
Very important
Fairly important
Not that important
Not at all important
Can't say
Q1. Firstly, how important should ‘COVID-19 response’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 16 Councils asked group: 5
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
COVID-19 response performance
136
2022 COVID-19 response performance (index scores)
73
79
72
74
73
77
77
76
76
81
70
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
69
68
68
67
67
67
67
67
67
65
64
State-wide
South
50-64
35-49
Metro
18-34
Women
Brimbank
Men
65+
North
2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Q2. How has Council performed on ‘COVID-19 response’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 30 Councils asked group: 10
Note: Please see Appendix A for explanation of significant differences.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
COVID-19 response performance
137
2022 COVID-19 response performance (%)
21
34
21
17
12
25
22
20
21
23
22
20
33
36
38
38
39
30
33
33
36
32
34
28
25
17
23
24
30
22
23
26
30
23
21
21
8
4
6
5
7
8
8
8
8
7
7
9
3
1
3
3
3
3
4
3
2
5
4
4
10
9
10
12
8
11
10
10
3
10
13
18
2022 Brimbank
2021 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Very good
Good
Average
Poor
Very poor
Can't say
Q2. How has Council performed on ‘COVID-19 response’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 30 Councils asked group: 10
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Detailed
demographics
138
Gender and age profile
139
2022 gender
2022 age
Men
51%
Women
49%
Brimbank
9%
26%
25%
15%
25%
Brimbank
18-24 25-34 35-49 50-64 65+
Men
49%
Women
51%
Metro
Men
49%
Women
51%
State-wide
7%
28%
25%
14%
25%
Metro
18-24 25-34 35-49 50-64 65+
5%
20%
23%
18%
34%
State-wide
18-24 25-34 35-49 50-64 65+
S3. [Record gender] / S4. To which of the following age groups do you belong?
Base: All respondents. Councils asked State-wide: 67 Councils asked group: 16
Please note that for the reason of simplifying reporting, interlocking age and gender reporting has not been included in this report. Interlocking
age and gender analysis is still available in the dashboard and data tables provided alongside this report.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Household structure
2022 household structure (%)
16
18
3
3
19
19
21
1
Single person living alone
Single living with friends or housemates
Single living with children 16 or under
Single with children but none 16 or under living at
home
Married or living with partner, no children
Married or living with partner with children 16 or under
at home
Married or living with partner with children but none 16
or under at home
Do not wish to answer
S6. Which of the following BEST describes your household?
140
Base: All respondents. Councils asked State-wide: 12 Councils asked group: 9
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Years lived in area
141
2022 years lived in area (%)
11
15
10
14
8
9
11
9
10
13
14
11
13
13
17
11
17
14
10
7
75
75
76
73
75
79
72
77
79
80
1
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
2013 Brimbank
0-5 years 5-10 years 10+ years Can't say
S5. How long have you lived in this area?/How long have you owned a property in this area?
Base: All respondents. Councils asked State-wide: 13 Councils asked group: 6
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Years lived in area
2022 years lived in area (%)
11
15
10
14
8
9
11
14
21
7
12
12
10
22
9
0
14
11
13
13
17
11
17
15
17
7
16
11
17
19
23
6
2
18
18
17
21
24
19
24
22
21
20
17
21
15
18
29
20
7
23
21
19
20
22
24
18
19
17
33
19
26
21
37
10
25
16
34
36
40
32
29
36
30
30
23
32
35
31
37
5
29
44
74
0
0
0
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
0-5 years
5-10 years
10-20 years
20-30 years
30+ years
Can't say
142
S5. How long have you lived in this area?/How long have you owned a property in this area?
Base: All respondents. Councils asked State-wide: 13 Councils asked group: 6
Note: For 2016, the code frame expanded out “10+ years”, to include “10-20 years”,”20-30 years” and “30+ years”. As such, this chart
presents the last seven years of data only.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Languages spoken at home
143
2022 languages spoken at home (%)
Languages other
than English
51%
English only
49%
10
4
4
3
3
2
1
1
1
1
1
1
<1
<1
23
VIETNAMESE
GREEK
ITALIAN
CHINESE
CROATIAN
ARABIC
FRENCH
GERMAN
HINDI
KOREAN
RUSSIAN
SPANISH
HUNGARIAN
JAPANESE
OTHER
- Top mentions only -
Q11. What languages, other than English, are spoken regularly in your home?
Base: All respondents. Councils asked State-wide: 9 Councils asked group: 7
Note: Respondents could name multiple languages so responses may add to more than 100%
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
CHECK LIST ND OF
OTHER THAN REMOVE
THE BAR
59
48
45
22
17
13
12
53
38
39
19
13
5
8
Recreational facilities
Art centres & libraries
Informing the community
Community & cultural
Consultation & engagement
Elderly support services
Family support services
Total household use
Personal use
Personal and household use and experience of council
services
2022 personal and household use and experience of services (%)
Q4. In the last 12 months, have you or has any member of your household used or experienced any of the following services provided by Council?
144
Base: All respondents. Councils asked State-wide: 11 Councils asked group: 4
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Appendix A:
Index scores,
margins of error
and significant
differences
145
Index Scores
Many questions ask respondents to rate council
performance on a five-point scale, for example, from
‘very good’ to ‘very poor’, with ‘can’t say’ also a
possible response category. To facilitate ease of
reporting and comparison of results over time, starting
from the 2012 survey and measured against the state
wide result and the council group, an ‘Index Score’ has
been calculated for such measures.
The Index Score is calculated and represented as a
score out of 100 (on a 0 to 100 scale), with ‘can’t say’
responses excluded from the analysis. The ‘%
RESULT’ for each scale category is multiplied by the
‘INDEX FACTOR’. This produces an ‘INDEX VALUE’
for each category, which are then summed to produce
the ‘INDEX SCORE’, equating to ‘60’ in the following
example.
Similarly, an Index Score has been calculated for the
Core question ‘Performance direction in the last 12
months’, based on the following scale for each
performance measure category, with ‘Can’t say’
responses excluded from the calculation.
Appendix A:
Index Scores
SCALE
CATEGORIES
% RESULT
INDEX
FACTOR
INDEX VALUE
Very good
9%
100
9
Good
40%
75
30
Average
37%
50
19
Poor
9%
25
2
Very poor
4%
0
0
Can’t say
1%
--
INDEX SCORE
60
146
SCALE
CATEGORIES
% RESULT
INDEX
FACTOR
INDEX VALUE
Improved
36%
100
36
Stayed the
same
40%
50
20
Deteriorated
23%
0
0
Can’t say
1%
--
INDEX SCORE
56
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Demographic
Actual
survey
sample
size
Weighted
base
Maximum
margin of error
at 95%
confidence
interval
Brimbank City
Council
403
400
+/-4.9
Men
176
202
+/-7.4
Women
227
198
+/-6.5
North
134
122
+/-8.5
South
269
278
+/-6.0
18-34 years
63
139
+/-12.4
35-49 years
99
99
+/-9.9
50-64 years
90
60
+/-10.4
65+ years
151
101
+/-8.0
The sample size for the 2022 State-wide Local
Government Community Satisfaction Survey for
Brimbank City Council was n=403. Unless otherwise
noted, this is the total sample base for all reported
charts and tables.
The maximum margin of error on a sample of
approximately n=403 interviews is +/-4.9% at the 95%
confidence level for results around 50%. Margins of
error will be larger for any sub-samples. As an
example, a result of 50% can be read confidently as
falling midway in the range 45.1% - 54.9%.
Maximum margins of error are listed in the table below,
based on a population of 162,600 people aged 18
years or over for Brimbank City Council, according to
ABS estimates.
Appendix A:
Margins of error
147
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Within tables and index score charts throughout this
report, statistically significant differences at the 95%
confidence level are represented by upward directing
green (
) and downward directing red arrows (
).
Significance when noted indicates a significantly higher
or lower result for the analysis group in comparison to
the ‘Total’ result for the council for that survey question
for that year. Therefore in the example below:
•
The state-wide result is significantly higher than
the overall result for the council.
•
The result among 50-64 year olds is significantly
lower than for the overall result for the council.
Further, results shown in green and red indicate
significantly higher or lower results than in 2021.
Therefore in the example below:
• The result among 35-49 year olds in the council is
significantly higher than the result achieved among
this group in 2021.
• The result among 18-34 year olds in the council is
significantly lower than the result achieved among
this group in 2021.
Appendix A:
Significant difference reporting notation
2022 overall performance (index scores)
(example extract only)
148
58
54
q
57
58
60
66
67
p
65+
50-64
35-49
Metro
Brimbank
18-34
State-wide
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Appendix A:
Index score significant difference calculation
149
The test applied to the Indexes was an Independent
Mean Test, as follows:
Z Score = ($1 - $2) / Sqrt (($5
^2 / $3) + ($6^2 / $4))
Where:
• $1 = Index Score 1
• $2 = Index Score 2
• $3 = unweighted sample count 1
• $4 = unweighted sample count 2
• $5 = standard deviation 1
• $6 = standard deviation 2
All figures can be sourced from the detailed cross
tabulations.
The test was applied at the 95% confidence interval, so
if the Z Score was greater than +/- 1.954 the scores are
significantly different.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Appendix B:
Further project
information
150
Further information about the report and explanations
about the State-wide Local Government Community
Satisfaction Survey can be found in this section
including:
• Background and objectives
• Analysis and reporting
• Glossary of terms
Detailed survey tabulations
Detailed survey tabulations are available in supplied
Excel file.
Contacts
For further queries about the conduct and reporting of
the 2022 State-wide Local Government Community
Satisfaction Survey, please contact JWS Research on
(03) 8685 8555
or via email:
admin@jwsresearch.com
Appendix B:
Further information
151
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
The 2022 results are compared with previous years, as
detailed below:
• 2021, n=403 completed interviews, conducted in the period
of 28
th
January – 18
th
March.
• 2020, n=401 completed interviews, conducted in the period
of 30
th
January – 22
nd
March.
• 2019, n=400 completed interviews, conducted in the period
of 1
st
February – 30
th
March.
• 2018, n=402 completed interviews, conducted in the period
of 1
st
February – 30
th
March.
• 2017, n=400 completed interviews, conducted in the period
of 1
st
February – 30
th
March.
• 2016, n=400 completed interviews, conducted in the period
of 1
st
February – 30
th
March.
• 2015, n=400 completed interviews, conducted in the period
of 1
st
February – 30
th
March.
• 2014, n=400 completed interviews, conducted in the period
of 31
st
January – 11
th
March.
• 2013, n=400 completed interviews, conducted in the period
of 1
st
February – 24
th
March.
• 2012, n=400 completed interviews, conducted in the period
of 18
th
May – 30
th
June.
Minimum quotas of gender within age groups were
applied during the fieldwork phase. Post-survey
weighting was then conducted to ensure accurate
representation of the age and gender profile of the
Brimbank City Council area.
Any variation of +/-1% between individual results and
net scores in this report or the detailed survey
tabulations is due to rounding. In reporting, ‘—’ denotes
not mentioned and ‘0%’ denotes mentioned by less
than 1% of respondents. ‘Net’ scores refer to two or
more response categories being combined into one
category for simplicity of reporting.
This survey was conducted by Computer Assisted
Telephone Interviewing (CATI) as a representative
random probability survey of residents aged 18+ years
in Brimbank City Council.
Survey sample matched to the demographic profile of
Brimbank City Council as determined by the most
recent ABS population estimates was purchased from
an accredited supplier of publicly available phone
records, including up to 60% mobile phone numbers to
cater to the diversity of residents within Brimbank City
Council, particularly younger people.
A total of n=403 completed interviews were achieved in
Brimbank City Council. Survey fieldwork was
conducted across four quarters from 8
th
June 2021 –
24
th
March, 2022.
Appendix B:
Survey methodology and sampling
152
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
All participating councils are listed in the State-wide
report published on the DELWP website. In 2022, 67 of
the 79 Councils throughout Victoria participated in this
survey. For consistency of analysis and reporting
across all projects, Local Government Victoria has
aligned its presentation of data to use standard council
groupings. Accordingly, the council reports for the
community satisfaction survey provide analysis using
these standard council groupings. Please note that
councils participating across 2012-2022 vary slightly.
Council Groups
Brimbank City Council is classified as a Metropolitan
council according to the following classification list:
• Metropolitan, Interface, Regional Centres, Large
Rural and Small Rural.
Councils participating in the Metropolitan group are:
• Banyule, Boroondara, Brimbank, Glen Eira, Greater
Dandenong, Hobsons Bay, Kingston, Knox,
Manningham, Maroondah, Melbourne, Moonee
Valley, Moreland, Port Phillip, Stonnington and
Whitehorse.
Wherever appropriate, results for Brimbank City
Council for this 2022 State-wide Local Government
Community Satisfaction Survey have been compared
against other participating councils in the Metropolitan
group and on a state-wide basis. Please note that
council groupings changed for 2015, and as such
comparisons to council group results before that time
can not be made within the reported charts.
Appendix B:
Analysis and reporting
153
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
The survey was revised in 2012. As a result:
• The survey is now conducted as a representative
random probability survey of residents aged 18 years
or over in local councils, whereas previously it was
conducted as a ‘head of household’ survey.
• As part of the change to a representative resident
survey, results are now weighted post survey to the
known population distribution of Brimbank City
Council according to the most recently available
Australian Bureau of Statistics population estimates,
whereas the results were previously not weighted.
• The service responsibility area performance
measures have changed significantly and the rating
scale used to assess performance has also
changed.
As such, the results of the 2012 State-wide Local
Government Community Satisfaction Survey should be
considered as a benchmark. Please note that
comparisons should not be made with the State-wide
Local Government Community Satisfaction Survey
results from 2011 and prior due to the methodological
and sampling changes. Comparisons in the period
2012-2022 have been made throughout this report as
appropriate.
Appendix B:
2012 survey revision
154
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Core, optional and tailored questions
Over and above necessary geographic and
demographic questions required to ensure sample
representativeness, a base set of questions for the
2022 State-wide Local Government Community
Satisfaction Survey was designated as ‘Core’ and
therefore compulsory inclusions for all participating
Councils.
These core questions comprised:
• Overall performance last 12 months (Overall
performance)
• Value for money in services and infrastructure
(Value for money)
• Contact in last 12 months (Contact)
• Rating of contact (Customer service)
• Overall council direction last 12 months (Council
direction)
• Community consultation and engagement
(Consultation)
• Decisions made in the interest of the community
(Making community decisions)
• Condition of sealed local roads (Sealed local
roads)
• Waste management
Reporting of results for these core questions can
always be compared against other participating
councils in the council group and against all
participating councils state-wide. Alternatively, some
questions in the 2022 State-wide Local Government
Community Satisfaction Survey were optional. Councils
also had the ability to ask tailored questions specific
only to their council.
Appendix B:
Core, optional and tailored questions
155
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Appendix B:
Analysis and reporting
156
Reporting
Every council that participated in the 2022 State-wide
Local Government Community Satisfaction Survey
receives a customised report. In addition, the State
government is supplied with this State-wide summary
report of the aggregate results of ‘Core’ and ‘Optional’
questions asked across all council areas surveyed,
which is available at:
https://www.localgovernment.vic.gov.au/our
programs/council-community-satisfaction-survey
Tailored questions commissioned by individual councils
are reported only to the commissioning council and not
otherwise shared unless by express written approval of
the commissioning council.
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
Core questions
: Compulsory inclusion questions for all
councils participating in the CSS.
CSS
: 2022 Victorian Local Government Community
Satisfaction Survey.
Council group
: One of five classified groups,
comprising: metropolitan, interface, regional centres,
large rural and small rural.
Council group average
: The average result for all
participating councils in the council group.
Highest / lowest
: The result described is the highest or
lowest result across a particular demographic sub
group e.g. men, for the specific question being
reported. Reference to the result for a demographic
sub-group being the highest or lowest does not imply
that it is significantly higher or lower, unless this is
specifically mentioned.
Index score
: A score calculated and represented as a
score out of 100 (on a 0 to 100 scale). This score is
sometimes reported as a figure in brackets next to the
category being described, e.g. men 50+ (60).
Optional questions
: Questions which councils had an
option to include or not.
Percentages
: Also referred to as ‘detailed results’,
meaning the proportion of responses, expressed as a
percentage.
Sample
: The number of completed interviews, e.g. for
a council or within a demographic sub-group.
Significantly higher / lower
: The result described is
significantly higher or lower than the comparison result
based on a statistical significance test at the 95%
confidence limit. If the result referenced is statistically
higher or lower then this will be specifically mentioned,
however not all significantly higher or lower results are
referenced in summary reporting.
State-wide average
: The average result for all
participating councils in the State.
Tailored questions
: Individual questions tailored by
and only reported to the commissioning council.
Weighting
: Weighting factors are applied to the sample
for each council based on available age and gender
proportions from ABS census information to ensure
reported results are proportionate to the actual
population of the council, rather than the achieved
survey sample.
Appendix B:
Glossary of terms
157
J01070 Community Satisfaction Survey 2022 – Brimbank City Council
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