2023 Local
Government
Community
Satisfaction Survey
Brimbank City
Council
Coordinated by the Department of
Government Services on behalf of
Victorian councils
Contents
2
Background and objectives
3
Key findings and recommendations
4
Detailed findings
12
Overall performance
13
Customer service
31
Council direction
37
Individual service areas
42
Community consultation and engagement 43
Lobbying on behalf of the community
47
Decisions made in the interest of the
community
51
Condition of sealed local roads
55
Informing the community
59
Condition of local streets and footpaths 63
Traffic management
67
Parking facilities
71
Enforcement of local laws
75
Family support services
79
Elderly support services
83
Disadvantaged support services
87
Recreational facilities
91
Appearance of public areas
95
Art centres and libraries
99
Community and cultural activities
103
Waste management
107
Business and community development and
tourism
111
General town planning policy
115
Planning and building permits
119
Environmental sustainability
123
Emergency and disaster management
127
Planning for population growth
131
Response to COVID-19
135
Detailed demographics
139
Appendix A: Index scores, margins of error
and significant differences
146
Appendix B: Further project information
151
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Background and objectives
3
The Victorian Community Satisfaction Survey
(CSS) creates a vital interface between the council
and their community.
Held annually, the CSS asks the opinions of local
people about the place they live, work and play and
provides confidence for councils in their efforts
and abilities.
Now in its twenty-fourth year, this survey provides
insight into the community’s views on:
• councils’ overall performance, with benchmarking
against State-wide and council group results
• value for money in services and infrastructure
• community consultation and engagement
• decisions made in the interest of the community
• customer service, local infrastructure, facilities,
services and
• overall council direction.
When coupled with previous data, the survey provides
a reliable historical source of the community’s views
since 1998. A selection of results from the last ten
years shows that councils in Victoria continue to
provide services that meet the public’s expectations.
Serving Victoria for 24 years
Each year the CSS data is used to develop this State
wide report which contains all of the aggregated
results, analysis and data. Moreover, with 24 years of
results, the CSS offers councils a long-term measure of
how they are performing – essential for councils that
work over the long term to provide valuable services
and infrastructure to their communities.
Participation in the State-wide Local Government
Community Satisfaction Survey is optional.
Participating councils have various choices as to the
content of the questionnaire and the sample size to be
surveyed, depending on their individual strategic,
financial and other considerations.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Key findings and
recommendations
4
Customer service
on par
Brimbank City Council
–
at a glance
5
Overall council performance
Results shown are index scores out of 100.
Brimbank
62
State-wide
56
Metropolitan
62
Top 3 performing areas
Lowest 3 performing areas
Council performance
compared to group average
Art centres & libraries
Recreational facilities
Waste management
Local streets & footpaths
Population growth
Consultation &
engagement
lower
lower
on par
lower
higher
on par
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Summary of core measures
6
Index scores
73
76
73
70
72
74
73
75
73
70
63
60
58
58
63
63
60
64
62
60
64
61
61
60
65
63
64
65
64
62
56
58
54
55
56
58
54
59
59
55
57
55
57
56
58
59
58
61
59
57
73
71
68
70
71
69
66
69
68
66
62
57
61
59
64
62
61
62
60
55
61
60
57
2014 2015 2016 2017 2018 2019 2020 2021 2022 2023
Overall
Performance
Value for
money
Community
Consultation
Making
Community
Decisions
Sealed
Local
Roads
Waste
management
Customer
Service
Overall
Council
Direction
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Summary of core measures
7
Core measures summary results (%)
14
10
7
10
13
19
33
36
31
29
27
37
41
37
36
35
36
31
28
26
14
7
12
11
10
14
7
6
5
6
7
7
6
4
8
2
6
10
15
1
2
1
Overall performance
Value for money
Consultation & engagement
Community decisions
Sealed local roads
Waste management
Customer service
Very good
Good
Average
Poor
Very poor
Can't say
Overall council direction
22
60
12
6
Improved
Stayed the same
Deteriorated
Can't say
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Services
Brimbank
2023
Brimbank
2022
Metro
2023
State-wide
2023
Highest
score
Lowest
score
Overall performance
62
64
62
56
Aged 65+ years,
Women
North residents
Value for money
57
60
56
49
Women
Aged 50-64
years, Men
Overall council direction
55
60
49
46
Aged 35-49
years
North residents
Customer service
70
73
71
67
Aged 65+ years,
Women
Men
Art centres & libraries
71
70
75
73
Users, Women
Men
Recreational facilities
68
67
72
68
Users, Men,
Aged 50+ years,
North residents
Aged 35-49
years, Women
Waste management
66
68
68
66
Aged 65+ years
Aged 18-34
years
COVID-19 response
66
67
65
67
Aged 50-64
years
North residents,
Aged 18-49
years, Men
Community & cultural
66
62
67
66
Users, Aged 65+
years
Aged 50-64
years
Family support services
64
65
65
63
Aged 35-49
years, Personal
users
Aged 65+ years
Summary of Brimbank City Council performance
Significantly higher / lower than Brimbank City Council 2023 result at the 95% confidence interval.
8
Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Services
Brimbank
2023
Brimbank
2022
Metro
2023
State-wide
2023
Highest
score
Lowest
score
Emergency & disaster
mngt
63
64
65
65
Aged 65+ years,
North residents
Aged 50-64
years
Environmental
sustainability
62
62
62
60
Aged 18-34
years
Aged 50-64
years
Disadvantaged support
serv.
62
64
61
59
Aged 18-34
years
Aged 35-49
years
Appearance of public
areas
61
63
68
67
Aged 65+ years
Aged 18-34
years
Elderly support services
61
63
64
63
Users, Aged 18-
34 years
Aged 65+ years
Enforcement of local
laws
61
62
62
61
Aged 18-34
years, North
residents
Aged 35-49
years
Parking facilities
60
61
54
55
Aged 18-34
years
Aged 50-64
years
Sealed local roads
60
62
61
48
Aged 35-49
years
Men, Aged 50-64
years, Aged 18-
34 years
Traffic management
59
65
55
55
Aged 65+ years
Aged 35-49
years
Informing the community
59
59
60
57
Users, Aged 18-
34 years,
Women
Aged 50-64
years
Summary of Brimbank City Council performance
Significantly higher / lower than Brimbank City Council 2023 result at the 95% confidence interval.
9
Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Services
Brimbank
2023
Brimbank
2022
Metro
2023
State-wide
2023
Highest
score
Lowest
score
Town planning policy
58
59
52
50
Aged 65+ years
Aged 50-64
years
Bus/community
dev./tourism
58
55
59
59
Aged 65+ years,
Women, North
residents
Men
Planning & building
permits
57
60
50
47
Aged 65+ years
Aged 35-49
years
Lobbying
57
58
53
51
South residents North residents
Community decisions
57
59
55
51
Aged 50+ years,
Women
Men, Aged 18-34
years
Consultation &
engagement
55
59
55
52
Users, Aged 65+
years
Aged 35-64
years
Population growth
54
56
49
48
Aged 35-49
years
Men
Local streets & footpaths
54
59
57
52
Aged 35-64
years
Aged 65+ years,
Men
Summary of Brimbank City Council performance
Significantly higher / lower than Brimbank City Council 2023 result at the 95% confidence interval.
10
Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Focus areas for the next 12 months
11
Brimbank City Council’s overall performance index experienced a (not significant) two
point decrease over the last 12 months. The current result is positive for Council as it is in
contrast to the significant State-wide trend of decline over the past two years. Performance
ratings remained steady across most individual service areas in the past year, with a
significant improvement in the area of community and cultural activities. Conversely,
significant declines occurred in only three of the 14 service areas evaluated.
Overview
Council should focus on maintaining and improving performance in the individual service
areas that most influence perception of overall performance, namely the condition of
sealed local roads and informing the community. Following this, the more moderately to
strongly influential but lower rated service areas of making decisions in the interest of the
community, and planning and building permits should be prioritised as areas for
improvement in the year ahead.
Key influences on
perceptions of overall
performance
Positively, Council performs as well or significantly higher than the Metropolitan group and
State-wide averages on most service areas. The exceptions are art centres and libraries,
recreational facilities, elderly support services, and the condition of local streets and
footpaths, which are rated significantly lower than the Metropolitan group averages for
councils. Appearance of public areas is Council’s only service area rated significantly
lower than both the Metropolitan group and State-wide averages.
Comparison to state
and area grouping
Aside from working to hold firm on all improvements achieved this year, Council should not
lose sight of those areas in which they are currently performing well, and which are
particularly influential on overall perceptions – specifically the area of art centres and
libraries. Council should also aim to abate the emerging downward trend in perceptions of
customer service. This is historically an area where Council has performed well – early
attention here is warranted.
Maintain stronger
performing areas
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
DETAILED
FINDINGS
12
Overall
performance
13
The overall performance index score of 62 for
Brimbank City Council is in line with the 2022 result
declining by two (not significant) index points in the
past year. Council’s overall performance has lost some,
but not all, of the gain achieved in 2018.
Council’s overall performance is rated statistically
significantly higher (at the 95% confidence interval)
than the State-wide average for councils (index score
of 56) and is in line with the average rating for councils
in the Metropolitan group (index score of 62).
• Perceptions of Council’s overall performance has
remained stable across all demographic and
geographic cohorts when compared to last year.
• Geographically, and consistent with the last six years
results, overall performance is rated highest among
residents of South Brimbank (index 64) and lowest
among residents in the North (59).
Council’s index score of 57 for value for money in
services and infrastructure is in line with the
Metropolitan group average (56) and significantly
higher than the State-wide group average (49).
Four in ten residents (41%) rate the value for money
they receive from Council in infrastructure and services
provided to their community as ‘very good’ or ‘good’. In
comparison, 18% rate Council as ‘very poor’ or ‘poor’.
Overall performance
14
Overall performance
Results shown are index scores out of 100.
State-wide
56
Aged 65+ years and women rate
overall performance highest (65)
North residents rate overall
performance lowest (59)
Metropolitan
62
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Brimbank
62
63
64
65
64
62
65
63
65
63
60
59
68
68
67
65
63
67
63
66
63
60
61
69
62
65
64
64
66
62
62
66
61
58
63
63
63
63
63
67
57
67
64
63
60
62
62
66
65
62
65
59
72
67
62
59
63
59
61
60
60
64
60
58
60
58
59
64
63
61
61
55
66
60
66
60
63
59
63
61
62
61
65
67
58
59
62
60
60
69
64
64
64
60
n/a
62
65
64
64
61
Overall performance
2023 overall performance (index scores)
65
65
64
62
62
62
61
60
60
59
56
q
65+
Women
South
Brimbank
35-49
Metro
50-64
18-34
Men
North
State-wide
15
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q3. ON BALANCE, for the last twelve months, how do you feel about the performance of Brimbank City Council, not just on one or two issues,
BUT OVERALL across all responsibility areas? Has it been very good, good, average, poor or very poor?
Base: All respondents. Councils asked State-wide: 66 Councils asked group: 16
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Overall performance
16
2023 overall performance (%)
14
14
16
15
15
15
12
10
15
13
9
12
11
17
14
15
15
15
8
16
36
40
40
39
36
40
32
41
33
42
33
41
32
38
34
38
34
33
42
38
36
36
33
35
37
33
39
36
37
35
36
32
41
34
35
38
35
38
38
35
7
5
6
6
6
8
10
7
9
8
13
9
8
6
11
3
9
8
4
5
5
4
3
4
4
2
4
5
5
2
7
4
5
4
6
4
7
4
5
3
2
1
2
1
1
1
2
2
1
1
1
2
3
1
2
2
3
1
3
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Very good
Good
Average
Poor
Very poor
Can't say
Q3. ON BALANCE, for the last twelve months, how do you feel about the performance of Brimbank City Council, not just on one or two issues,
BUT OVERALL across all responsibility areas? Has it been very good, good, average, poor or very poor?
Base: All respondents. Councils asked State-wide: 66 Councils asked group: 16
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
62
61
62
60
60
61
59
55
59
59
53
63
65
63
64
61
62
57
56
59
55
54
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
Value for money in services and infrastructure
2023 value for money (index scores)
59
58
58
58
57
56
56
56
55
55
49
q
Women
18-34
South
65+
Brimbank
Metro
35-49
North
Men
50-64
State-wide
17
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q3b. How would you rate Brimbank City Council at providing good value for money in infrastructure
and services provided to your community?
Base: All respondents. Councils asked State-wide: 65 Councils asked group: 15
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Value for money in services and infrastructure
18
2023 value for money (%)
10
12
12
7
9
8
12
11
10
8
13
7
12
31
35
37
26
32
30
31
28
33
36
28
25
30
35
34
32
34
33
36
35
32
39
36
30
47
35
12
12
10
18
14
14
11
13
11
10
20
8
10
6
4
4
12
7
6
6
8
3
5
5
5
7
6
4
4
4
6
6
5
7
5
5
4
8
6
2023 Brimbank
2022 Brimbank
2021 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Very good
Good
Average
Poor
Very poor
Can't say
Q3b. How would you rate Brimbank City Council at providing good value for money in infrastructure
and services provided to your community?
Base: All respondents. Councils asked State-wide: 65 Councils asked group: 15
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Top performing service areas
19
Art centres and libraries (index score of
71) is the area where Council performed
best in 2023.
Brimbank City Council performs best in the service
area of art centres and libraries (index score of 71).
Council performs significantly lower than the
Metropolitan group average and in line with the
State-wide average on this service area (index score
of 75 and 73 respectively).
• Personal and household users of art centres and
libraries, and women, provide significantly higher
than average ratings for this service area.
Perceptions of art centres and libraries has a
moderate influence on the overall performance rating
and maintaining this positive result should remain a
focus in the coming 12 months.
Recreational facilities is Council’s next highest rated
service area (performance index score of 68).
Council also performs significantly lower than the
Metropolitan group average for this service area.
Ratings of Council’s performance in community and
cultural activities is the one service area where
perceptions have improved significantly in the last 12
months, increasing by four index points following a
drop in performance in 2022. Personal users of
community and cultural activities provide a
significantly higher than average rating for this
service area.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Council rates lowest for perceptions of the condition of
local streets and footpaths, and planning for population
growth (both with an index score of 54).
In the area of planning for population growth, Council
performs significantly higher than the Metropolitan
group and State-wide averages.
Ratings for Council’s condition of local streets and
footpaths decreased significantly in the last 12 months
and is trending downwards from the peak achieved in
2021. Council performs significantly below the
Metropolitan group average (index score of 57) in this
service area.
• Declines in perceived performance have been
underpinned by a significant decrease in
performance ratings in the past 12 months among
residents in the South, indicating this is the
geographic region that warrants extra attention in the
year ahead.
• Local streets and footpaths should be a priority
service area for Council. Residents rate this among
the most important service areas evaluated
(importance index score of 83), second only to waste
management.
Low performing service areas
20
Council rates lowest – relative to its
performance in other areas – in the
areas of local streets and footpaths, and
population growth (each with an index
score of 54).
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
71
68
66
66
66
64
63
62
62
61
61
61
60
60
59
59
58
58
57
57
57
55
54
54
Art centres & libraries
Recreational facilities
Waste management
COVID-19 response
Community & cultural
Family support services
Emergency & disaster mngt
Environmental sustainability
Disadvantaged support serv.
Appearance of public areas
Elderly support services
Enforcement of local laws
Parking facilities
Sealed local roads
Traffic management
Informing the community
Town planning policy
Bus/community dev./tourism
Planning & building permits
Lobbying
Community decisions
Consultation & engagement
Population growth
Local streets & footpaths
Individual service area performance
2023 individual service area performance (index scores)
21
70
67
68
67
62
65
64
62
64
63
63
62
61
62
65
59
59
55
60
58
59
59
56
59
72
71
69
76
67
67
71
63
65
67
67
65
59
64
63
62
60
61
59
58
61
59
60
63
75
65
66
n/a
66
65
64
61
59
64
64
59
56
60
59
58
61
55
60
55
58
54
55
58
73
63
69
n/a
67
66
67
63
61
65
64
60
57
63
61
59
59
57
58
57
59
58
54
58
75
66
71
n/a
67
66
71
63
63
62
64
60
59
63
61
58
60
58
62
57
58
56
53
61
72
64
70
n/a
64
62
65
62
60
61
63
60
55
58
54
56
58
58
60
54
56
55
52
55
68
63
68
n/a
67
65
64
57
61
61
66
59
57
58
57
58
56
57
59
57
57
54
55
54
68
66
71
n/a
65
64
66
61
60
62
63
62
59
60
57
61
59
59
59
54
55
58
57
53
72
66
73
n/a
66
67
68
62
61
59
64
61
60
63
58
61
59
55
60
54
57
56
56
60
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q2. How has Council performed on [RESPONSIBILITY AREA] over the last 12 months?
Base: All respondents. Councils asked State-wide: 66 Councils asked group: 16
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Individual service area performance
22
2023 individual service area performance (%)
21
20
19
17
15
9
11
10
8
13
12
10
13
13
11
12
7
7
6
5
10
7
7
12
40
41
41
36
33
29
29
34
27
40
25
33
33
37
32
34
29
26
26
29
27
29
22
29
24
26
26
25
31
26
27
32
26
28
27
28
35
28
34
33
31
37
30
32
31
36
33
33
3
8
7
6
6
3
5
8
7
11
9
8
11
14
11
11
11
9
7
9
10
11
12
15
1
2
4
4
2
3
3
2
2
6
3
5
5
6
5
6
3
2
5
4
7
7
5
11
11
5
2
11
13
30
25
14
29
3
24
16
3
1
5
3
19
19
27
22
15
10
21
Art centres & libraries
Recreational facilities
Waste management
COVID-19 response
Community & cultural
Family support services
Emergency & disaster mngt
Environmental sustainability
Disadvantaged support serv.
Appearance of public areas
Elderly support services
Enforcement of local laws
Parking facilities
Sealed local roads
Traffic management
Informing the community
Town planning policy
Bus/community dev./tourism
Planning & building permits
Lobbying
Community decisions
Consultation & engagement
Population growth
Local streets & footpaths
Very good
Good
Average
Poor
Very poor
Can't say
Q2. How has Council performed on [RESPONSIBILITY AREA] over the last 12 months?
Base: All respondents. Councils asked State-wide: 66 Councils asked group: 16
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
82
82
82
80
80
80
76
80
80
77
76
76
76
72
74
75
72
71
72
70
68
71
74
63
85
82
84
79
79
81
78
78
77
77
74
76
78
72
75
76
73
72
72
70
66
71
78
64
84
80
81
79
79
82
79
78
77
76
78
74
77
71
76
75
76
72
72
72
65
68
n/a
63
83
82
83
79
78
82
76
80
80
76
79
74
78
70
76
79
74
69
70
69
64
69
n/a
61
83
82
82
82
80
82
78
79
77
76
78
75
77
69
78
77
75
71
71
67
64
69
n/a
61
80
83
80
81
80
83
76
77
74
78
79
74
72
71
78
77
75
72
71
70
63
67
n/a
63
83
80
80
80
78
79
77
76
75
76
78
73
77
73
74
77
73
73
72
71
65
70
n/a
64
82
80
81
77
79
81
77
78
76
76
76
75
76
73
76
77
73
71
71
70
66
72
n/a
64
79
80
80
77
77
80
75
75
74
79
75
74
73
71
72
77
73
72
68
67
66
67
n/a
64
84
83
83
82
81
79
78
78
78
78
77
76
75
75
74
74
74
73
72
71
70
69
64
63
Waste management
Local streets & footpaths
Elderly support services
Sealed local roads
Community decisions
Emergency & disaster mngt
Informing the community
Family support services
Disadvantaged support serv.
Appearance of public areas
Traffic management
Recreational facilities
Environmental sustainability
Consultation & engagement
Population growth
Enforcement of local laws
Parking facilities
Planning & building permits
Town planning policy
Lobbying
Community & cultural
Art centres & libraries
COVID-19 response
Bus/community dev./tourism
Individual service area importance
2023 individual service area importance (index scores)
23
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q1. Firstly, how important should [RESPONSIBILITY AREA] be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 33 Councils asked group: 10
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Individual service area importance
2023 individual service area importance (%)
50
48
40
47
41
35
37
37
31
36
44
35
29
31
34
32
30
29
26
20
24
23
24
17
38
39
47
39
41
44
41
40
46
41
32
40
45
43
39
40
41
38
41
45
42
42
30
34
10
11
11
12
14
17
19
17
19
20
17
19
18
21
18
22
23
25
22
23
24
26
24
35
1
1
1
1
2
3
2
3
3
3
4
2
4
2
7
4
5
5
6
8
5
8
14
11
1
1
1
1
2
2
1
1
1
1
2
1
1
5
2
1
2
1
2
1
2
1
2
3
2
2
1
1
1
2
2
1
4
1
4
1
Waste management
Local streets & footpaths
Sealed local roads
Elderly support services
Community decisions
Traffic management
Informing the community
Family support services
Recreational facilities
Appearance of public areas
Emergency & disaster mngt
Disadvantaged support serv.
Enforcement of local laws
Environmental sustainability
Population growth
Consultation & engagement
Parking facilities
Planning & building permits
Lobbying
Art centres & libraries
Town planning policy
Community & cultural
COVID-19 response
Bus/community dev./tourism
Extremely important
Very important
Fairly important
Not that important
Not at all important
Can't say
Q1. Firstly, how important should [RESPONSIBILITY AREA] be as a responsibility for Council?
24
Base: All respondents. Councils asked State-wide: 33 Councils asked group: 10
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
83
81
82
83
75
74
78
77
84
78
78
73
79
71
78
74
72
74
75
Local streets & footpaths
Community decisions
Sealed local roads
Elderly support services
Consultation & engagement
Population growth
Informing the community
Traffic management
Waste management
Disadvantaged support serv.
Appearance of public areas
Planning & building permits
Emergency & disaster mngt
Lobbying
Family support services
Parking facilities
Town planning policy
Enforcement of local laws
Environmental sustainability
54
57
60
61
55
54
59
59
66
62
61
57
63
57
64
60
58
61
62
Individual service areas importance vs performance
25
Importance (index scores)
Performance (index scores) Net Differential
Service areas where importance exceeds performance by 10 points or more,
suggesting further investigation is necessary.
-29
-24
-22
-22
-20
-20
-20
-18
-18
-16
-16
-16
-16
-15
-15
-14
-14
-13
-13
Note: Net differentials are calculated based on the un-rounded importance and performance scores, then rounded to the nearest whole
number, which may result in differences of +/-1% in the importance and performance scores and the net differential scores.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
The individual service areas that have the strongest
influence on the overall performance rating (based on
regression analysis) are:
• The condition of sealed local roads
• Informing the community.
Ensuring sealed local roads are well maintained
and residents are kept well informed about Council
plans and activities provides the greatest
opportunities to drive up overall opinion of
Council’s performance.
Following on from that, other individual service areas
with a moderate to strong influence on the overall
performance rating are:
• Decisions made in the interest of the community
• Arts centres and libraries
• Planning and building permits
• Elderly support services
• The appearance of public areas.
Looking at these key service areas only, arts centres
and libraries has a high performance index (71) and a
more moderate influence on the overall performance
rating. Council also performs relatively well in its
delivery of elderly support services and on maintaining
the appearance of public areas (index of 61 for each).
Maintaining these positive results should remain a
focus – but there is greater work to be done elsewhere.
Other service areas that have a reasonably strong
influence on overall perceptions, but where Council is
performing less well, are community decisions and
planning and building permits (index of 57 for each).
Good communication and transparency with
residents in Council decision making, particularly
in relation to planning and building issues, can
also help improve overall perceptions of Council.
Influences on perceptions of overall performance
26
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
We use regression analysis to investigate which
individual service areas, such as community
consultation, condition of sealed local roads, etc. (the
independent variables) are influencing respondent
perceptions of overall council performance (the
dependent variable).
In the charts that follow:
• The horizontal axis represents the council
performance index for each individual service.
Service areas appearing on the right side of the chart
have a higher performance index than those on the
left.
• The vertical axis represents the Standardised Beta
Coefficient from the multiple regression performed.
This measures the contribution of each service area
to the model. Service areas near the top of the chart
have a greater positive effect on overall performance
ratings than service areas located closer to the axis.
The regressions are shown on the following two charts.
1. The first chart
shows the results of a regression
analysis of
all
individual service areas selected by
Council.
2. The second chart
shows the results of a
regression performed on a smaller set of service
areas, being those with a moderate-to-strong
influence on overall performance. Service areas
with a weak influence on overall performance (i.e. a
low Standardised Beta Coefficient) have been
excluded from the analysis.
Key insights from this analysis are derived from
the second chart.
Regression analysis explained
27
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Influence on overall performance: all service areas
28
The multiple regression analysis model above (all service areas) has an R² value of 0.621 and adjusted R² value of 0.596, which means that
60% of the variance in community perceptions of overall performance can be predicted from these variables. The overall model effect was
statistically significant at p = 0.0001, F = 25.64. This model should be interpreted with some caution as some data is not normally distributed
and not all service areas have linear correlations.
2023 regression analysis (all service areas)
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Community
consultation
Lobbying
Informing the
community
Condition of
local streets
Traffic management
Parking facilities
Enforcement
of local laws
Family support services
Elderly support services
Disadvantaged support services
Recreational facilities
The appearance of public areas
Art centres and libraries
Community and cultural activities
Waste management
Business, community dev. and tourism
Town planning
Planning and
building permits
Environmental sustainability
Emergency management
Planning for
population
growth
Community
decisions
Condition of sealed
local roads
COVID-19 response
-0.05
0.00
0.05
0.10
0.15
0.20
0.25
40
50
60
70
80
90
100
Very Poor
Performance Index
Very Good
Greater pos
itive influence
on Overall Performance
Greater neg
ative influence
on Overall Performance
Influence on overall performance: key service areas
29
The multiple regression analysis model above (reduced set of service areas) has an R² value of 0.591 and adjusted R² value of 0.583, which
means that 58% of the variance in community perceptions of overall performance can be predicted from these variables. The overall model
effect was statistically significant at p = 0.0001, F = 81.02.
2023 regression analysis (key service areas)
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Informing the
community
Elderly support
services
The appearance
of public areas
Planning and
Art centres and libraries
building permits
Community
decisions
Condition of
sealed local roads
-0.05
0.00
0.05
0.10
0.15
0.20
0.25
40
50
60
70
80
90
100
Greater pos
itive influence
on Overall Performanc
e
Greater neg
ative influence
on Overall Performanc
e
Very Poor
Performance Index
Very Good
Focus on these areas satisfactorily
to ensure negative perceptions do
not have an overly negative impact
on community perceptions of overall
performance.
Key positive influence on overall rating
and should remain a focus – but currently
performing ‘well’ here. Improvements will
have a more moderate influence on
overall perceptions.
Should remain a focus as changes
will have
stronger
influence on
overall perceptions.
11
11
8
8
8
8
7
5
5
11
Sealed Road Maintenance
Waste Management
Traffic Management
Parks/Gardens
Footpaths/Walking Tracks
Public Areas - General Maintenance
Community Consultation
Informing The Community
Communication
Nothing
Areas for improvement
30
2023 areas for improvement (%)
- Top mentions only -
Q17. What does Brimbank City Council MOST need to do to improve its performance?
Base: All respondents. Councils asked State-wide: 53 Councils asked group: 13
A verbatim listing of responses to this question can be found in the accompanying dashboard.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Customer
service
31
Customer service
Council’s customer service index of 70 marks a three
point (not significant) decrease from 2022. Council’s
customer service performance has remained stable
over time. Customer service is rated in line with the
State-wide and Metropolitan group averages (index
scores of 67 and 71 respectively).
• By age group, customer service ratings are highest
among residents aged 65 years and over (index
score of 75) and lowest among younger residents
aged 18 to 34 years (index score of 67).
• Council should focus attention on residents aged 18
to 34 years as they have the highest rate of contact
with Council but the least positive perceptions of its
customer service performance.
• Perceptions of customer service are equally positive
among residents of the South and North council
regions.
Seven in ten residents (70%) provide a positive
customer service rating of ‘very good’ or ‘good’, which
is five times more than those who rate customer
service as either ‘very poor’ or ‘poor’ (14%).
Contact with council and customer service
32
Contact with council
Five in ten households (58%) have had contact with
Brimbank City Council in the last 12 months. Rate of
contact has remained stable over time.
Residents aged 18 to 34 years and men are most likely
to have recently contacted Council (both cohorts have
significantly increased levels of contact with Council in
the last year). By contrast, rate of contact declined
significantly among those aged 50 to 64 years.
Among those residents who have had
contact with Council, 70% provide a
positive customer service rating of ‘very
good’ or ‘good’, including 33% of
residents who rate council’s customer
service as ‘very good’.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Contact with council
2023 contact with council (%)
Have had contact
61
58
57
54
55
57
58
58
58
58
2014 2015 2016 2017 2018 2019 2020 2021 2022 2023
33
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Q5. Over the last 12 months, have you or any member of your household had any contact with Brimbank City Council?
This may have been in person, in writing, by telephone conversation, by text message, by email or via their website or
social media such as Facebook or Twitter?
Base: All respondents. Councils asked State-wide: 41 Councils asked group: 8
48
60
51
57
57
62
58
79
60
65
55
51
61
58
57
62
73
58
59
60
59
53
58
63
54
55
60
50
58
65
64
61
60
50
61
59
57
56
60
57
60
57
56
64
49
61
51
54
57
59
55
60
56
59
54
44
58
58
47
57
58
54
63
64
49
54
53
58
56
55
58
64
57
56
62
59
56
52
60
56
60
60
65
58
60
55
60
57
65
61
58
58
n/a
59
61
62
65
63
53
Contact with council
2023 contact with council (%)
63
62
61
60
59
59
58
58
56
56
53
18-34
State-wide
Men
South
Metro
35-49
Brimbank
50-64
North
Women
65+
34
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q5. Over the last 12 months, have you or any member of your household had any contact with Brimbank City Council? This
may have been in person, in writing, by telephone conversation, by text message, by email or via their website or social
media such as Facebook or Twitter?
Base: All respondents. Councils asked State-wide: 41 Councils asked group: 8
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
75
74
74
72
72
73
71
75
69
68
71
77
80
77
74
76
75
69
73
73
70
70
79
74
71
74
72
73
78
75
69
70
73
73
70
76
76
73
74
70
74
76
71
78
74
73
73
72
70
72
71
73
72
70
71
74
71
75
71
65
70
64
70
73
69
69
81
75
73
73
73
73
73
68
71
69
71
72
77
76
73
83
76
75
77
70
70
75
81
73
73
n/a
71
73
74
69
74
72
74
Customer service rating
35
2023 customer service rating (index scores)
75
75
71
71
70
70
69
68*
67
67
66
65+
Women
South
Metro
35-49
Brimbank
North
50-64
18-34
State-wide
Men
2022 2021 2020 2019 2018 2017 2016 2015 2014
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Q5c. Thinking of the most recent contact, how would you rate Brimbank City Council for customer service?
Please keep in mind we do not mean the actual outcome but rather the actual service that was received.
Base: All respondents who have had contact with Council in the last 12 months.
Councils asked State-wide: 66 Councils asked group: 16
Note: Please see Appendix A for explanation of significant differences.
*Caution: small sample size < n=30
Customer service rating
36
2023 customer service rating (%)
33
38
41
37
40
33
28
32
37
36
29
34
33
33
28
38
29
34
28
40
37
34
30
31
33
39
41
42
34
36
34
34
34
38
37
36
42
32
31
37
14
14
16
19
16
15
17
14
17
16
19
17
17
13
11
18
10
15
26
14
6
8
7
6
4
5
5
5
5
7
9
8
8
5
10
2
8
9
5
2
8
6
4
4
7
6
6
5
3
4
8
6
7
9
11
5
11
6
7
7
1
2
2
1
2
1
4
1
1
2
2
3
4
2
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64*
65+
Very good
Good
Average
Poor
Very poor
Can't say
Q5c. Thinking of the most recent contact, how would you rate Brimbank City Council for customer service?
Please keep in mind we do not mean the actual outcome but rather the actual service that was received.
Base: All respondents who have had contact with Council in the last 12 months.
Councils asked State-wide: 66 Councils asked group: 16
*Caution: small sample size < n=30
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Council direction
37
The direction of Council’s overall performance index
score of 55 for Brimbank City Council marks a
significant decline on the 2022 result following four
years of maintaining the gain achieved in 2018. Despite
this, direction of Council’s overall performance is rated
significantly higher than both the State-wide and
Metropolitan group averages (index scores of 46 and
49 respectively).
• Since the previous evaluation, ratings significantly
declined among residents aged 18 to 34 years and
men (index scores of 51 and 53 respectively).
• By region, residents in the South are more satisfied
(not significantly so) than average with the direction
of Council’s overall performance. Residents living in
the North are less satisfied with Council’s direction.
Over the last 12 months, 22% of residents believe the
direction of Council’s overall performance has improved
(compared to a higher 29% in 2022). Six in ten
residents (60%, up two percentage points) believe it
has stayed the same and 12% think it has deteriorated
(compared to 9% in 2022).
Council direction
38
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Overall council direction last 12 months
39
2023 overall council direction (index scores)
60
58
58
58
55
55
53
51
50
49
q
46
q
35-49
South
50-64
Women
Brimbank
65+
Men
18-34
North
Metro
State-wide
61
63
57
59
60
57
61
64
55
53
50
61
65
53
64
62
61
60
68
54
55
53
63
62
51
62
61
61
61
64
60
54
51
64
64
58
64
62
57
61
67
60
55
53
56
67
58
60
64
67
68
71
59
54
52
56
61
57
59
59
61
59
61
55
54
53
54
64
58
61
61
61
62
70
57
55
51
61
58
58
58
57
61
56
52
57
56
53
58
62
60
64
62
67
61
64
62
n/a
53
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q6. Over the last 12 months, what is your view of the direction of Brimbank City Council’s overall performance?
Base: All respondents. Councils asked State-wide: 66 Councils asked group: 16
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Overall council direction last 12 months
2023 overall council direction (%)
22
29
31
31
31
33
24
32
23
30
13
14
14
27
21
23
20
25
29
19
60
58
55
53
55
52
58
52
62
58
61
66
62
59
57
64
58
64
49
64
12
9
8
10
8
7
8
10
10
7
21
15
13
11
16
8
17
6
14
10
6
3
6
6
5
7
9
6
5
5
5
5
10
3
6
6
5
5
8
7
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Improved
Stayed the same
Deteriorated
Can't say
Q6. Over the last 12 months, what is your view of the direction of Brimbank City Council’s overall performance?
40
Base: All respondents. Councils asked State-wide: 66 Councils asked group: 16
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Right / wrong direction
41
2023 right / wrong direction (%)
19
21
18
21
27
21
19
21
21
19
15
19
16
21
19
20
18
19
22
20
45
53
58
49
43
47
45
47
45
51
43
48
43
45
39
50
48
45
47
39
12
8
7
11
10
10
12
10
10
9
15
11
11
13
15
9
13
13
8
12
8
7
5
6
6
6
7
8
9
8
16
9
10
7
12
4
9
8
8
7
16
12
12
12
14
16
17
15
15
13
11
13
20
13
15
16
12
15
15
21
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Definitely right direction
Probably right direction
Probably wrong direction
Definitely wrong direction
Can't say
Q8. Would you say your local Council is generally heading in the right direction or the wrong direction?
Base: All respondents. Councils asked State-wide: 10 Councils asked group: 2
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Individual service
areas
42
Community consultation and engagement importance
43
2023 consultation and engagement importance (index scores)
76
76
75
73
75
76
73
72
71
68
73
71
74
78
75
78
75
74
75
73
72
70
65
73
69
76
76
73
77
70
76
74
70
71
74
62
72
72
75
80
78
73
72
74
74
70
70
70
64
71
68
74
80
79
74
69
72
74
68
69
70
62
72
69
72
74
75
78
72
75
74
72
71
70
63
72
71
75
77
77
79
77
78
75
75
73
69
69
73
69
71
75
75
77
75
73
74
74
73
72
70
72
72
74
76
77
78
72
70
74
72
71
68
66
n/a
69
71
81
p
81
p
77
77
76
76
75
75
75
75
73
73
73
Personal user
Household user
50-64
Women
65+
State-wide
South
Brimbank
North
18-34
Metro
Men
35-49
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q1. Firstly, how important should ‘Community consultation and engagement’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 30 Councils asked group: 8
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Community consultation and engagement importance
44
2023 consultation and engagement importance (%)
32
25
27
25
23
22
22
29
24
23
33
30
31
32
29
35
28
33
40
32
45
44
40
42
39
42
42
40
45
40
45
41
41
40
40
41
40
40
46
35
33
41
35
37
22
27
26
21
26
30
28
25
24
29
20
24
24
21
24
20
23
26
22
18
17
17
4
4
5
7
6
7
4
4
3
4
3
4
3
4
4
4
3
5
4
3
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
2
3
2
1
1
2
2
2
1
1
1
1
1
2
1
4
1
1
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Personal user
Household user
Extremely important
Very important
Fairly important
Not that important
Not at all important
Can't say
Q1. Firstly, how important should ‘Community consultation and engagement’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 30 Councils asked group: 8
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Community consultation and engagement performance
45
2023 consultation and engagement performance (index scores)
65
63
60
59
58
58
60
59
56
58
58
60
54
65
61
58
60
64
59
62
59
52
59
56
55
56
60
57
57
53
49
58
55
54
50
55
56
56
55
67
68
58
59
58
58
58
58
58
57
62
53
56
67
66
55
56
60
57
59
56
53
57
56
52
55
63
60
59
58
54
57
57
55
52
52
56
52
55
58
58
54
57
58
58
53
54
57
52
52
52
54
62
65
60
57
56
58
58
58
57
58
61
54
56
64
66
65
55
57
n/a
56
56
57
57
51
55
57
61
60
57
56
56
55
55
55
54
53
52
52
52
q
Household user
Personal user
65+
Women
18-34
Metro
South
Brimbank
North
Men
35-49
50-64
State-wide
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q2. How has Council performed on ‘Community consultation and engagement’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 66 Councils asked group: 16
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Community consultation and engagement performance
46
2023 consultation and engagement performance (%)
7
10
9
8
10
10
7
6
8
8
7
9
5
8
9
5
7
6
4
9
13
14
29
31
32
25
28
27
27
28
33
27
27
29
28
30
27
31
34
26
23
29
37
38
36
31
33
36
31
32
32
35
30
36
32
31
35
36
32
39
40
37
38
30
30
29
11
12
13
12
14
16
13
16
9
13
17
14
13
9
11
11
8
13
14
11
7
8
7
5
2
8
3
4
6
4
7
4
9
6
6
9
11
4
9
9
5
6
8
7
10
12
10
13
14
12
14
11
13
11
8
11
13
8
10
9
2
9
15
16
5
4
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Personal user
Household user
Very good
Good
Average
Poor
Very poor
Can't say
Q2. How has Council performed on ‘Community consultation and engagement’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 66 Councils asked group: 16
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Lobbying on behalf of the community importance
47
2023 lobbying importance (index scores)
72
70
75
73
70
69
69
68
71
69
69
74
72
71
71
70
70
66
73
69
66
67
71
78
74
74
72
70
68
71
68
72
66
72
72
73
66
69
70
65
66
67
65
65
68
69
70
67
67
67
63
69
68
66
66
70
75
75
69
70
71
63
73
69
71
67
76
72
71
67
71
73
71
70
69
66
68
72
72
70
67
70
72
67
71
69
68
67
71
72
67
64
67
69
64
69
70
64
n/a
76
p
75
74
72
71
71
71
69
68
q
67
65
q
Women
50-64
35-49
North
Brimbank
South
18-34
65+
State-wide
Men
Metro
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q1. Firstly, how important should ‘Lobbying on behalf of the community’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 25 Councils asked group: 8
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Lobbying on behalf of the community importance
48
2023 lobbying importance (%)
26
27
25
28
23
20
22
27
23
23
24
20
28
25
20
33
23
33
35
22
41
39
38
37
37
37
43
37
41
35
36
35
39
42
39
43
46
35
44
39
22
23
28
23
27
30
24
25
24
25
26
28
22
22
28
16
23
23
10
24
6
7
5
7
5
8
7
8
8
11
7
10
5
7
8
5
8
6
4
5
2
3
2
1
3
2
1
1
2
2
3
4
3
1
3
1
5
4
2
2
2
3
5
2
3
3
3
4
3
3
3
2
2
3
3
1
5
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Extremely important
Very important
Fairly important
Not that important
Not at all important
Can't say
Q1. Firstly, how important should ‘Lobbying on behalf of the community’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 25 Councils asked group: 8
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Lobbying on behalf of the community performance
49
2023 lobbying performance (index scores)
60
59
57
58
58
58
56
59
55
53
53
61
60
59
60
58
57
56
55
56
52
55
55
60
54
53
55
56
53
54
57
55
53
57
52
58
60
57
57
60
52
57
57
54
57
54
58
62
57
55
54
50
56
56
54
57
61
56
55
54
53
54
49
56
50
54
55
57
60
59
57
54
54
55
56
60
53
56
57
53
55
54
55
51
55
58
52
55
54
59
53
55
54
55
52
49
n/a
54
56
59
58
58
57
57
55
55
54
53
q
52
q
51
q
South
65+
Women
18-34
Brimbank
Men
35-49
50-64
Metro
North
State-wide
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q2. How has Council performed on ‘Lobbying on behalf of the community’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 51 Councils asked group: 13
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Lobbying on behalf of the community performance
50
2023 lobbying performance (%)
5
9
8
7
8
6
5
6
6
5
5
4
4
5
5
5
5
3
4
7
29
29
27
19
25
26
23
27
23
23
21
22
24
32
28
30
36
30
22
23
32
30
29
35
31
29
32
26
30
31
31
30
27
34
28
35
37
30
32
27
9
8
10
10
12
11
10
12
13
13
15
11
12
7
11
7
8
6
14
11
4
7
4
5
3
3
5
4
5
4
7
5
7
2
5
3
5
6
3
2
22
17
22
24
21
26
25
25
23
24
21
28
26
19
23
21
8
24
26
31
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Very good
Good
Average
Poor
Very poor
Can't say
Q2. How has Council performed on ‘Lobbying on behalf of the community’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 51 Councils asked group: 13
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Decisions made in the interest of the community
importance
51
2023 community decisions made importance (index scores)
79
79
77
81
80
81
79
81
80
80
83
81
77
78
81
79
79
77
81
79
80
79
81
80
78
79
79
78
79
80
78
79
80
80
77
76
81
78
78
75
80
79
78
80
82
82
81
81
80
79
79
80
79
79
79
81
82
81
84
80
77
77
79
79
79
81
79
74
74
81
78
81
74
80
79
79
78
84
79
75
82
79
80
77
80
79
80
81
81
77
74
78
77
79
77
79
77
n/a
78
85
82
81
81
81
80
80
80
80
79
78
50-64
North
18-34
Women
Brimbank
65+
Men
State-wide
South
Metro
35-49
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q1. Firstly, how important should ‘Decisions made in the interest of the community’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 24 Councils asked group: 7
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Decisions made in the interest of the community
importance
52
2023 community decisions made importance (%)
41
40
38
38
36
39
38
34
38
34
40
38
48
37
41
41
43
38
46
39
41
41
39
41
44
42
45
45
44
41
40
40
34
45
38
44
40
39
43
42
14
13
17
17
14
16
14
17
14
21
14
15
15
13
17
11
12
18
8
14
2
4
2
1
2
1
1
1
2
1
2
3
1
3
2
2
3
4
1
1
1
2
1
1
1
1
1
1
2
1
3
2
2
2
1
2
2
1
3
3
1
2
2
2
2
1
3
3
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Extremely important
Very important
Fairly important
Not that important
Not at all important
Can't say
Q1. Firstly, how important should ‘Decisions made in the interest of the community’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 24 Councils asked group: 7
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Decisions made in the interest of the community
performance
53
2023 community decisions made performance (index scores)
58
59
58
59
59
59
58
59
61
59
54
63
62
51
63
61
56
57
61
65
59
56
61
58
56
61
58
50
56
59
58
57
53
58
61
52
59
59
59
56
60
66
57
55
55
58
51
61
58
54
60
58
63
59
54
62
56
53
58
56
52
57
58
55
56
54
59
61
58
56
57
60
49
59
62
54
54
55
54
52
56
55
54
60
59
53
56
55
62
57
55
57
57
58
54
n/a
59
58
57
58
58
58
57
57
56
56
55
55
55
51
q
65+
Women
50-64
South
Brimbank
North
35-49
Metro
18-34
Men
State-wide
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q2. How has Council performed on ‘Decisions made in the interest of the community’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 66 Councils asked group: 16
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Decisions made in the interest of the community
performance
54
2023 community decisions made performance (%)
10
9
7
11
11
9
9
9
8
9
6
7
8
11
14
5
9
10
10
10
27
32
38
26
28
30
24
30
26
30
27
30
27
27
21
33
35
24
22
24
31
31
28
36
33
32
34
31
34
30
33
31
29
32
27
34
29
30
34
31
10
11
9
7
9
10
12
11
10
15
16
12
12
9
12
8
12
10
8
10
7
4
4
7
5
4
5
6
7
3
9
7
6
8
10
4
10
8
4
4
15
13
14
14
14
15
16
13
15
14
9
13
18
13
15
15
5
18
22
21
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Very good
Good
Average
Poor
Very poor
Can't say
Q2. How has Council performed on ‘Decisions made in the interest of the community’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 66 Councils asked group: 16
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
The condition of sealed local roads in your area
importance
55
2023 sealed local roads importance (index scores)
81
83
77
79
81
80
81
82
80
83
80
79
80
74
79
82
79
79
79
79
81
78
79
85
77
80
80
79
79
79
80
79
77
78
82
75
81
80
79
79
77
80
82
77
83
82
81
83
83
82
80
80
81
81
78
82
83
79
82
81
81
78
81
81
83
77
79
79
78
81
83
80
78
78
80
79
76
79
80
73
80
79
77
76
75
76
80
75
75
82
73
78
79
77
77
76
78
76
n/a
83
83
83
83
82
82
82
81
81
80
79
q
North
50-64
18-34
Women
65+
Brimbank
State-wide
Men
South
35-49
Metro
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q1. Firstly, how important should ‘The condition of sealed local roads in your area’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 24 Councils asked group: 8
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
The condition of sealed local roads in your area
importance
56
2023 sealed local roads importance (%)
40
43
38
38
38
43
40
36
36
32
43
36
45
36
37
42
39
38
44
39
47
38
41
43
44
42
46
49
43
45
42
46
42
51
51
44
49
43
44
51
11
16
18
16
14
14
13
13
18
20
13
15
12
10
10
12
6
17
12
9
1
2
2
3
4
1
1
2
3
1
1
2
1
1
2
1
1
1
1
2
2
1
1
1
2
1
2
3
1
1
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Extremely important
Very important
Fairly important
Not that important
Not at all important
Can't say
Q1. Firstly, how important should ‘The condition of sealed local roads in your area’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 24 Councils asked group: 8
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
The condition of sealed local roads in your area
performance
57
2023 sealed local roads performance (index scores)
56
61
65
59
62
68
63
60
66
62
53
63
64
68
62
64
68
65
63
61
65
57
58
60
67
61
60
65
59
57
59
60
54
60
61
69
68
63
60
60
68
60
65
56
63
64
68
63
63
62
64
66
60
62
53
59
57
66
60
58
64
57
55
58
59
53
51
57
67
63
58
63
56
59
60
60
54
60
60
69
58
60
60
61
60
59
60
55
60
63
n/a
65
63
68
62
65
61
64
55
63
62
61
60
60
59
59
58
58
58
48
q
35-49
Women
Metro
North
Brimbank
65+
South
18-34
50-64
Men
State-wide
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q2. How has Council performed on ‘The condition of sealed local roads in your area’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 66 Councils asked group: 16
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
The condition of sealed local roads in your area
performance
58
2023 sealed local roads performance (%)
13
16
18
18
22
18
15
13
13
18
8
15
14
13
14
13
13
18
10
12
37
36
41
29
33
36
31
37
38
38
27
37
36
37
36
38
39
37
33
36
28
30
24
30
24
30
31
26
30
26
28
27
30
27
24
33
24
26
38
31
14
11
13
15
15
11
14
17
10
12
19
13
13
14
17
11
13
14
15
14
6
6
4
6
5
4
8
7
7
5
17
7
5
7
8
4
10
4
3
5
1
1
1
1
1
1
1
1
2
2
1
1
1
1
1
1
1
1
3
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Very good
Good
Average
Poor
Very poor
Can't say
Q2. How has Council performed on ‘The condition of sealed local roads in your area’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 66 Councils asked group: 16
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Informing the community importance
59
2023 informing community importance (index scores)
77
76
77
71
78
77
76
74
79
80
77
73
74
77
77
77
74
82
78
78
73
82
80
77
76
75
76
77
78
79
79
79
79
78
80
78
75
80
72
79
79
76
76
78
74
76
74
77
78
75
76
73
80
80
79
77
78
80
78
77
75
79
75
76
73
78
77
77
74
79
75
76
73
80
77
74
76
73
78
77
79
76
81
75
77
73
78
79
76
73
74
76
76
79
76
78
76
77
75
78
77
75
73
73
77
76
75
75
77
74
75
73
78
75
75
75
n/a
82
p
81
80
80
79
78
78
77
77
77
76
75
73
q
Personal user
Household user
South
18-34
Women
35-49
Brimbank
Men
50-64
65+
State-wide
North
Metro
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q1. Firstly, how important should ‘Informing the community’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 25 Councils asked group: 9
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Informing the community importance
60
2023 informing community importance (%)
37
32
36
38
34
37
35
35
30
30
34
28
33
39
34
39
40
37
34
36
41
39
41
45
42
42
39
42
41
43
46
44
41
42
38
43
42
40
39
40
49
40
43
43
19
18
17
17
23
18
20
17
20
21
21
24
25
15
19
19
21
20
10
19
14
16
2
4
3
3
3
3
4
4
1
4
3
4
3
1
2
1
1
6
2
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
2
1
2
1
1
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Personal user
Household user
Extremely important
Very important
Fairly important
Not that important
Not at all important
Can't say
Q1. Firstly, how important should ‘Informing the community’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 25 Councils asked group: 9
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Informing the community performance
61
2023 informing community performance (index scores)
64
64
56
60
61
62
58
59
60
59
58
60
58
69
69
65
62
63
62
65
62
55
60
63
62
55
66
66
56
57
60
62
60
58
52
59
58
56
60
64
62
60
57
58
62
59
59
58
60
61
60
57
62
62
67
57
53
61
60
58
54
59
59
55
51
62
62
56
57
61
61
59
56
52
59
56
55
56
60
61
62
61
61
63
57
58
60
59
55
54
54
67
67
60
61
65
64
62
61
59
61
60
63
55
66
65
61
59
67
n/a
62
61
60
62
64
60
60
65
p
65
p
61
61
60
60
60
59
57
57
56
55
54
Personal user
Household user
18-34
Women
65+
Metro
South
Brimbank
North
State-wide
Men
35-49
50-64
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q2. How has Council performed on ‘Informing the community’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 38 Councils asked group: 12
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Informing the community performance
62
2023 informing community performance (%)
12
13
16
12
11
13
9
11
16
14
11
12
10
13
12
11
10
12
8
13
15
15
34
33
35
33
35
30
32
31
33
35
33
36
35
34
28
41
42
28
33
33
41
40
33
31
30
31
30
32
34
37
29
32
31
30
28
36
34
31
34
32
32
32
35
36
11
12
12
12
15
16
15
14
14
13
15
13
15
9
15
8
7
17
16
10
6
6
6
7
4
8
4
5
5
3
5
3
6
5
6
6
7
5
5
8
8
6
3
3
3
3
3
3
4
4
5
4
4
3
3
4
6
2
3
4
2
4
3
5
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Personal user
Household user
Very good
Good
Average
Poor
Very poor
Can't say
Q2. How has Council performed on ‘Informing the community’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 38 Councils asked group: 12
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
The condition of local streets and footpaths in your area
importance
63
2023 streets and footpaths importance (index scores)
85
82
83
81
82
82
84
78
81
81
82
86
83
82
84
82
81
83
80
80
79
82
87
81
79
82
80
79
83
75
78
78
79
84
85
84
82
82
82
83
79
78
77
79
84
84
84
81
82
82
80
81
79
78
80
86
86
84
84
83
83
84
81
78
77
80
81
86
82
78
80
81
81
77
78
77
75
81
83
82
80
80
80
82
77
77
77
77
83
82
82
79
80
81
81
77
n/a
77
78
87
87
p
84
84
83
83
83
81
81
q
81
q
80
50-64
Women
65+
North
Brimbank
South
35-49
18-34
Metro
State-wide
Men
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q1. Firstly, how important should ‘The condition of local streets and footpaths in your area’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 25 Councils asked group: 7
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
The condition of local streets and footpaths in your area
importance
64
2023 streets and footpaths importance (%)
48
44
40
41
44
43
46
40
38
40
41
40
50
47
41
55
49
44
53
48
39
41
48
41
40
42
42
44
47
43
41
44
38
40
42
37
33
42
43
43
11
13
12
15
15
12
11
13
13
15
14
13
12
11
15
7
15
14
4
7
1
2
3
1
2
1
2
1
2
2
1
1
1
1
2
2
1
1
1
1
1
1
2
1
1
1
1
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Extremely important
Very important
Fairly important
Not that important
Not at all important
Can't say
Q1. Firstly, how important should ‘The condition of local streets and footpaths in your area’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 25 Councils asked group: 7
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
The condition of local streets and footpaths in your area
performance
65
2023 streets and footpaths performance (index scores)
63
56
64
58
57
59
60
57
60
62
57
65
59
55
61
59
63
63
66
64
66
59
64
61
56
57
60
58
57
54
59
61
58
65
58
52
56
61
58
56
61
59
56
59
64
59
56
62
60
61
61
66
60
58
58
62
56
54
54
56
55
55
54
57
59
57
63
48
53
55
55
54
53
58
52
55
57
64
54
51
51
52
53
54
53
55
55
58
n/a
59
52
58
62
60
59
66
62
61
58
57
p
56
56
55
54
54
54
54
53
53
52
Metro
35-49
50-64
Women
North
Brimbank
South
18-34
Men
65+
State-wide
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q2. How has Council performed on ‘The condition of local streets and footpaths in your area’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 33 Councils asked group: 8
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
The condition of local streets and footpaths in your area
performance
66
2023 streets and footpaths performance (%)
12
15
22
16
17
20
12
11
10
17
10
13
13
12
13
12
13
13
10
12
29
32
32
31
29
32
31
32
30
36
30
35
26
31
30
29
31
29
32
26
33
33
27
30
28
24
32
28
32
27
28
28
35
32
29
37
29
37
37
32
15
14
11
14
17
16
14
18
17
14
18
15
16
14
15
15
12
13
16
20
11
6
7
9
8
7
10
10
11
7
12
9
9
11
13
8
15
9
5
9
1
1
1
1
1
1
1
2
1
1
1
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Very good
Good
Average
Poor
Very poor
Can't say
Q2. How has Council performed on ‘The condition of local streets and footpaths in your area’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 33 Councils asked group: 8
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Traffic management importance
67
2023 traffic management importance (index scores)
79
79
73
77
74
76
76
73
73
75
74
76
76
67
81
72
74
74
72
73
75
74
82
81
78
78
82
78
77
75
73
77
73
79
79
78
81
77
79
80
79
73
80
75
82
79
78
78
79
78
77
74
74
77
76
82
80
76
80
79
79
79
76
72
82
76
83
78
76
80
78
78
78
73
72
79
75
76
79
69
80
75
76
77
76
71
81
74
78
78
73
79
77
75
74
72
70
73
n/a
79
79
78
78
77
77
77
75
74
q
73
73
q
Women
50-64
18-34
65+
North
Brimbank
South
Men
State-wide
35-49
Metro
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q1. Firstly, how important should ‘Traffic management’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 9 Councils asked group: 6
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Traffic management importance
68
2023 traffic management importance (%)
35
33
31
38
39
36
39
38
36
31
31
29
36
34
34
36
35
34
38
34
44
42
37
42
43
41
40
39
38
43
40
41
44
45
42
47
47
35
49
46
17
20
27
15
14
18
17
19
19
22
23
23
15
17
18
15
15
23
5
18
3
3
4
4
3
2
2
3
5
4
4
5
4
2
3
2
3
5
3
1
1
2
1
1
1
1
1
1
1
1
2
3
3
4
1
1
1
2
1
1
1
1
1
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Extremely important
Very important
Fairly important
Not that important
Not at all important
Can't say
Q1. Firstly, how important should ‘Traffic management’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 9 Councils asked group: 6
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Traffic management performance
69
2023 traffic management performance (index scores)
63
67
63
66
65
63
66
67
58
58
64
65
60
63
64
63
60
64
63
59
59
60
60
60
60
59
59
58
57
58
58
59
60
60
57
62
60
61
62
65
60
58
58
58
56
57
61
61
61
59
67
60
57
57
58
61
50
52
54
54
53
52
55
59
56
54
58
56
58
57
57
55
59
55
59
56
53
60
53
56
57
57
57
54
58
60
57
61
59
54
56
59
58
56
62
60
60
n/a
56
63
61
60
59
59
58
58
57
55
q
55
q
55
65+
50-64
Women
South
Brimbank
North
18-34
Men
State-wide
Metro
35-49
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q2. How has Council performed on ‘Traffic management’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 15 Councils asked group: 10
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Traffic management performance
70
2023 traffic management performance (%)
11
17
15
11
12
15
10
9
10
11
8
8
12
11
10
13
11
9
10
14
32
39
36
32
40
36
29
35
36
35
34
34
33
32
31
34
32
30
40
31
34
33
33
36
26
28
32
32
30
29
30
31
31
36
33
36
31
37
32
37
11
8
9
11
12
12
18
17
13
16
16
16
12
11
13
10
14
10
10
10
5
2
3
5
6
7
8
5
8
5
8
8
6
5
6
5
7
10
4
1
5
2
5
5
3
2
2
2
2
3
3
4
7
5
8
3
5
4
5
7
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Very good
Good
Average
Poor
Very poor
Can't say
Q2. How has Council performed on ‘Traffic management’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 15 Councils asked group: 10
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Parking facilities importance
71
2023 parking importance (index scores)
78
76
74
68
72
74
69
70
72
72
69
80
75
77
69
73
75
66
70
72
72
75
78
78
79
80
76
75
75
74
71
71
75
78
77
76
70
74
75
68
71
71
73
75
77
76
79
74
75
75
73
70
71
73
73
79
79
78
74
75
76
69
72
70
73
77
78
76
78
70
73
75
70
68
70
72
72
75
75
76
71
73
75
71
71
70
72
74
76
75
75
71
73
74
71
70
70
n/a
70
78
76
75
75
74
73
73
73
70
q
70
q
69
q
65+
50-64
Women
North
Brimbank
South
18-34
Men
State-wide
Metro
35-49
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q1. Firstly, how important should ‘Parking facilities’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 14 Councils asked group: 6
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Parking facilities importance
72
2023 parking importance (%)
30
28
28
35
33
34
32
29
27
25
25
23
31
29
29
31
30
19
37
36
41
41
42
39
37
37
40
42
45
43
40
41
40
42
39
44
37
47
37
43
23
25
24
22
23
23
22
21
22
27
26
27
26
21
26
20
28
27
21
15
5
4
4
3
6
6
4
6
5
3
6
6
2
7
5
5
5
6
5
3
1
2
1
1
2
1
2
2
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
2
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Extremely important
Very important
Fairly important
Not that important
Not at all important
Can't say
Q1. Firstly, how important should ‘Parking facilities’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 14 Councils asked group: 6
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Parking facilities performance
73
2023 parking performance (index scores)
62
63
61
61
60
58
61
61
56
57
58
63
58
59
59
57
61
58
59
53
58
58
57
57
56
56
55
54
54
55
56
55
56
63
60
55
57
61
54
53
55
53
56
55
63
62
60
59
58
56
56
57
56
56
55
59
58
54
55
56
53
55
53
52
55
53
58
54
55
57
61
60
61
54
56
56
54
62
58
57
59
62
60
57
60
55
57
55
65
61
62
60
58
60
56
60
57
57
n/a
65
p
60
60
60
59
59
58
57
56
55
q
54
q
18-34
Men
South
Brimbank
North
Women
65+
35-49
50-64
State-wide
Metro
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q2. How has Council performed on ‘Parking facilities’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 22 Councils asked group: 9
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Parking facilities performance
74
2023 parking performance (%)
13
14
10
12
11
14
11
10
10
15
8
8
12
13
15
10
17
10
7
12
33
34
36
30
34
33
31
34
40
33
33
33
32
34
33
34
39
32
34
28
35
36
35
32
31
32
31
35
30
32
32
31
37
33
32
38
29
37
38
38
11
10
11
16
13
12
16
14
11
12
15
15
13
10
11
11
12
13
10
10
5
5
5
8
8
7
8
5
7
6
8
9
3
6
5
4
2
6
8
6
3
2
4
2
4
2
2
2
1
2
3
4
3
4
4
3
2
2
3
6
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Very good
Good
Average
Poor
Very poor
Can't say
Q2. How has Council performed on ‘Parking facilities’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 22 Councils asked group: 9
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Enforcement of local laws importance
75
2023 law enforcement importance (index scores)
76
78
74
75
71
75
76
73
70
72
68
79
82
77
69
70
76
77
73
71
77
70
77
76
80
73
74
75
76
73
71
75
70
81
77
81
78
78
79
80
77
73
80
71
76
79
75
77
77
77
77
78
73
78
71
81
77
76
77
74
77
79
73
72
79
71
80
79
77
78
75
77
78
75
71
76
70
80
78
79
74
75
77
79
75
72
80
71
80
82
77
79
77
77
77
74
n/a
71
70
77
76
76
76
74
74
74
71
70
q
68
q
68
q
Women
65+
50-64
18-34
North
Brimbank
South
Men
Metro
35-49
State-wide
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q1. Firstly, how important should ‘Enforcement of local laws’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 23 Councils asked group: 7
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Enforcement of local laws importance
76
2023 law enforcement importance (%)
29
30
34
36
43
37
36
36
35
36
23
25
29
29
25
33
28
23
34
34
45
45
39
36
35
38
42
39
41
38
36
39
46
44
45
44
51
43
40
42
18
18
20
20
16
18
16
20
19
22
29
25
17
18
20
15
15
21
21
16
4
4
4
4
3
4
4
3
1
2
8
8
3
5
6
3
5
6
4
2
2
2
1
3
2
1
1
2
1
3
2
3
2
2
2
5
3
2
1
1
1
1
1
1
1
1
2
1
1
2
2
1
3
2
1
1
3
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Extremely important
Very important
Fairly important
Not that important
Not at all important
Can't say
Q1. Firstly, how important should ‘Enforcement of local laws’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 23 Councils asked group: 7
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Enforcement of local laws performance
77
2023 law enforcement performance (index scores)
65
65
62
63
64
62
60
61
62
62
61
66
67
62
64
67
65
64
63
63
65
64
65
56
58
63
57
59
59
61
62
59
61
64
65
62
64
59
60
58
61
59
59
55
64
64
59
64
60
60
56
61
54
61
62
64
62
60
64
60
60
61
61
61
61
57
64
62
62
63
62
59
56
57
59
58
59
66
61
63
66
63
62
61
62
62
62
66
n/a
60
64
66
60
61
61
61
58
58
62
62
62
62
61
61
61
60
60
60
60
59
Metro
18-34
North
State-wide
Women
Brimbank
65+
Men
50-64
South
35-49
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q2. How has Council performed on ‘Enforcement of local laws’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 34 Councils asked group: 10
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Enforcement of local laws performance
78
2023 law enforcement performance (%)
10
13
15
14
12
14
11
10
13
14
10
9
12
8
11
8
12
9
8
9
33
34
37
28
33
31
30
35
35
32
35
36
34
33
31
36
40
28
34
30
28
30
26
31
30
25
31
29
25
27
28
26
23
31
29
28
26
33
30
26
8
7
6
8
7
12
11
13
8
14
8
8
10
6
10
6
7
8
8
9
5
4
4
8
7
6
3
4
6
4
4
4
4
5
4
5
7
4
4
4
16
11
12
11
10
13
13
10
13
9
15
17
17
16
15
17
8
19
15
22
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Very good
Good
Average
Poor
Very poor
Can't say
Q2. How has Council performed on ‘Enforcement of local laws’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 34 Councils asked group: 10
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Family support services importance
79
2023 family support importance (index scores)
85
85
84
78
77
80
80
78
81
82
76
76
76
89
88
82
77
74
77
78
80
80
79
74
76
76
85
88
82
80
76
80
78
78
79
76
75
75
75
84
84
83
79
79
82
80
79
81
79
78
74
75
83
85
81
79
81
81
79
79
78
75
76
74
75
85
82
80
79
76
77
77
73
78
78
74
73
73
79
74
81
76
75
74
76
77
76
76
70
73
73
84
83
83
78
77
78
78
76
78
78
73
73
72
83
85
79
71
72
78
75
77
78
73
72
72
n/a
82
82
81
80
79
79
78
78
77
77
75
75
q
75
q
Household user
Personal user
Women
50-64
North
18-34
Brimbank
65+
South
35-49
Men
State-wide
Metro
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q1. Firstly, how important should ‘Family support services’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 17 Councils asked group: 5
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Family support services importance
80
2023 family support importance (%)
37
41
37
36
41
40
35
34
36
32
33
32
40
36
34
41
36
37
42
38
42
42
40
40
42
44
39
38
42
38
41
40
39
40
40
40
38
42
45
38
36
38
44
45
17
15
16
13
15
17
19
20
19
20
20
20
14
18
19
14
15
18
15
18
14
13
3
2
3
4
2
2
2
3
3
3
5
5
2
4
5
1
4
4
4
2
1
1
1
1
1
1
2
1
1
1
2
2
1
1
2
2
1
2
3
3
1
1
4
1
3
2
2
2
2
3
2
3
3
4
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Personal user
Household user
Extremely important
Very important
Fairly important
Not that important
Not at all important
Can't say
Q1. Firstly, how important should ‘Family support services’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 17 Councils asked group: 5
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Family support services performance
81
2023 family support performance (index scores)
62
66
74
63
71
62
65
63
65
69
66
65
69
67
67
66
66
70
65
67
67
68
67
69
66
69
67
69
73
67
69
62
65
61
66
69
63
66
67
64
69
64
67
61
65
66
67
66
62
65
67
69
68
68
70
65
71
62
66
70
68
59
67
66
61
58
68
70
62
69
59
62
61
64
64
63
67
69
59
69
67
67
71
66
65
69
65
65
63
66
68
68
68
74
63
73
65
64
60
63
62
65
67
69
68
n/a
76
66
75
69
67
68
66
63
69
68
69
65
65
65
64
64
64
64
64
64
63
63
63
62
35-49
Metro
Personal user
Women
Household user
North
Brimbank
18-34
South
50-64
Men
State-wide
65+
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q2. How has Council performed on ‘Family support services’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 30 Councils asked group: 8
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Family support services performance
82
2023 family support performance (%)
9
13
14
13
13
11
9
10
13
15
9
9
6
10
11
6
5
14
10
8
15
18
29
28
26
28
30
33
28
32
29
28
27
27
31
28
23
35
46
24
15
21
41
38
26
28
22
24
21
23
26
23
24
28
22
20
19
29
26
25
31
24
29
20
18
15
3
7
4
6
5
5
6
7
7
3
6
4
2
5
3
4
2
6
4
3
8
8
3
1
2
3
3
1
2
1
2
1
3
2
4
2
4
1
4
1
4
6
8
30
22
32
26
27
27
28
28
24
25
34
38
38
26
33
28
12
30
42
45
13
14
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Personal user
Household user
Very good
Good
Average
Poor
Very poor
Can't say
Q2. How has Council performed on ‘Family support services’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 30 Councils asked group: 8
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Elderly support services importance
83
2023 elderly support importance (index scores)
91
85
84
84
84
82
80
79
84
92
80
82
80
90
87
86
87
84
84
82
83
83
90
81
82
81
86
84
88
83
81
81
79
83
79
86
79
80
78
91
86
88
82
85
83
82
80
82
90
80
80
79
90
86
84
85
80
82
80
87
82
90
78
79
79
86
82
85
81
79
80
75
81
81
81
77
78
77
86
85
84
84
81
80
76
78
80
90
75
78
78
85
85
85
84
82
81
77
80
81
92
77
79
78
82
84
84
83
81
80
77
80
80
86
77
79
n/a
86
85
84
84
83
83
83
82
81
81
80
80
q
78
q
Household user
Women
50-64
65+
South
Brimbank
18-34
North
35-49
Personal user
Men
State-wide
Metro
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q1. Firstly, how important should ‘Elderly support services’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 16 Councils asked group: 5
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Elderly support services importance
84
2023 elderly support importance (%)
47
46
47
42
45
46
40
40
44
40
41
37
45
48
40
53
46
43
52
48
42
51
39
37
41
44
40
40
42
42
39
41
40
42
38
40
43
35
41
41
36
37
39
39
12
15
9
8
11
12
16
14
14
13
15
16
15
9
12
11
11
13
11
12
17
9
1
1
4
1
2
1
1
3
2
2
3
2
2
2
3
1
1
1
1
1
1
1
1
1
1
1
2
2
1
2
1
2
1
3
2
1
1
1
2
1
2
2
1
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Personal user
Household user
Extremely important
Very important
Fairly important
Not that important
Not at all important
Can't say
Q1. Firstly, how important should ‘Elderly support services’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 16 Councils asked group: 5
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Elderly support services performance
85
2023 elderly support performance (index scores)
74
75
59
65
67
64
63
67
63
63
63
65
64
70
71
69
66
69
68
69
65
67
66
66
66
67
71
70
61
67
68
61
64
67
64
65
63
63
66
68
64
65
67
68
66
64
60
64
62
63
64
63
63
63
66
67
68
61
65
61
64
65
62
64
63
69
75
59
67
68
61
67
66
63
64
59
59
71
78
78
71
69
68
69
64
66
66
64
68
57
68
66
71
61
69
69
62
63
64
63
64
63
63
65
66
71
65
n/a
70
64
67
61
64
64
62
62
71
71
p
67
64
64
p
63
62
62
62
61
61
61
60
59
Household user
Personal user
18-34
Metro
State-wide
North
Men
50-64
Brimbank
South
Women
35-49
65+
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q2. How has Council performed on ‘Elderly support services’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 29 Councils asked group: 9
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Elderly support services performance
86
2023 elderly support performance (%)
12
13
12
13
12
10
12
13
11
13
13
9
10
13
17
7
17
6
11
12
17
28
25
22
31
23
28
29
21
32
30
26
27
24
30
22
17
34
25
29
22
23
37
34
27
31
22
25
23
21
22
21
20
27
21
20
25
28
28
26
33
24
32
21
36
25
9
5
4
6
6
9
7
7
8
6
8
5
6
10
8
9
8
9
7
10
6
9
3
2
2
3
4
1
2
2
3
2
4
2
4
3
3
3
2
3
1
6
24
26
29
31
28
30
35
26
28
26
28
40
25
23
27
22
15
29
27
28
4
4
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Personal user
Household user
Very good
Good
Average
Poor
Very poor
Can't say
Q2. How has Council performed on ‘Elderly support services’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 29 Councils asked group: 9
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Disadvantaged support services importance
87
2023 disadvantaged support importance (index scores)
82
82
78
81
80
78
81
79
80
77
77
82
76
78
78
77
75
75
73
82
77
77
78
77
75
77
77
77
78
76
81
74
74
82
82
76
82
80
75
79
77
81
75
74
81
77
77
76
77
78
77
73
75
74
72
76
72
74
75
74
71
71
71
78
71
71
79
73
73
76
75
72
77
70
75
73
73
80
75
77
78
76
73
74
71
77
74
73
78
77
75
76
74
72
70
71
75
n/a
72
80
79
79
78
78
77
76
76
75
74
q
74
q
Women
18-34
65+
South
Brimbank
North
35-49
Men
50-64
Metro
State-wide
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q1. Firstly, how important should ‘Disadvantaged support services’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 9 Councils asked group: 5
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Disadvantaged support services importance
88
2023 disadvantaged support importance (%)
35
40
35
32
41
33
30
30
34
29
30
29
35
35
31
40
38
33
31
36
40
41
43
47
37
42
39
44
38
42
40
42
41
40
41
39
41
40
38
40
19
15
15
13
16
19
26
18
22
22
22
21
20
17
21
16
18
23
22
14
2
2
3
4
3
3
2
5
4
2
4
4
1
3
2
3
2
1
3
4
2
1
1
2
1
1
2
1
1
1
1
1
1
3
2
2
3
3
2
2
2
2
4
2
2
2
4
4
3
2
1
4
6
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Extremely important
Very important
Fairly important
Not that important
Not at all important
Can't say
Q1. Firstly, how important should ‘Disadvantaged support services’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 9 Councils asked group: 5
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Disadvantaged support services performance
89
2023 disadvantaged support performance (index scores)
64
67
65
64
63
65
64
64
62
62
65
64
67
64
65
64
67
65
64
63
63
64
54
59
58
59
62
62
60
64
60
59
62
62
62
63
61
63
63
60
57
62
60
62
65
64
62
63
61
60
63
57
61
61
65
57
62
59
60
62
68
61
62
61
57
56
61
57
65
61
62
64
59
62
61
65
57
54
60
60
60
63
63
60
57
62
60
67
64
63
59
61
n/a
66
62
59
64
59
53
66
p
65
64
62
61
61
60
60
59
q
58
q
56
q
18-34
Men
North
Brimbank
Metro
65+
South
50-64
State-wide
Women
35-49
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q2. How has Council performed on ‘Disadvantaged support services’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 14 Councils asked group: 7
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Disadvantaged support services performance
90
2023 disadvantaged support performance (%)
8
15
10
8
10
9
7
7
8
9
6
6
6
10
13
4
10
8
11
6
27
21
28
23
23
25
26
28
23
22
23
23
27
27
24
30
37
21
18
24
26
28
26
23
27
27
25
27
28
30
22
21
23
29
24
29
31
29
27
20
7
6
3
8
7
7
8
7
6
8
7
5
3
9
4
9
5
9
10
6
2
2
2
3
3
1
2
2
3
1
3
2
2
3
2
2
5
1
3
29
29
31
35
30
32
33
30
32
31
39
43
39
23
32
26
17
28
33
41
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Very good
Good
Average
Poor
Very poor
Can't say
Q2. How has Council performed on ‘Disadvantaged support services’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 14 Councils asked group: 7
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Recreational facilities importance
91
2023 recreational facilities importance (index scores)
79
78
79
71
78
76
76
76
80
74
76
74
74
77
78
81
74
78
75
76
77
78
75
77
74
74
78
78
75
71
77
74
74
74
78
72
74
72
72
77
76
72
70
76
74
74
74
79
72
75
72
72
77
77
77
75
77
77
75
75
74
73
76
73
73
75
75
76
71
75
74
74
73
75
72
73
73
72
75
74
74
71
78
70
73
75
73
69
77
73
73
75
75
75
74
76
71
75
78
77
74
73
72
72
76
77
77
71
76
74
74
74
75
72
74
n/a
72
81
p
80
p
78
78
77
77
76
76
75
75
74
74
73
q
Personal user
Household user
50-64
18-34
Women
North
Brimbank
South
35-49
Men
65+
Metro
State-wide
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q1. Firstly, how important should ‘Recreational facilities’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 32 Councils asked group: 10
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Recreational facilities importance
92
2023 recreational facilities importance (%)
31
30
33
29
25
30
25
27
29
30
26
26
35
28
29
33
31
34
33
27
39
36
46
45
42
44
49
45
48
46
42
39
45
47
40
50
44
48
51
38
49
46
48
50
19
21
21
22
22
21
22
21
26
28
25
23
22
18
22
16
15
23
16
22
10
12
3
3
3
4
3
3
4
4
2
2
3
3
3
3
3
3
2
5
1
3
3
2
1
1
1
1
1
1
1
1
2
1
1
1
1
1
1
1
1
1
1
1
2
1
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Personal user
Household user
Extremely important
Very important
Fairly important
Not that important
Not at all important
Can't say
Q1. Firstly, how important should ‘Recreational facilities’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 32 Councils asked group: 10
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Recreational facilities performance
93
2023 recreational facilities performance (index scores)
73
68
69
67
73
70
70
69
67
62
66
67
66
75
72
72
71
77
70
66
71
71
72
71
70
66
74
67
67
64
70
61
71
70
65
58
67
66
67
75
64
63
62
69
64
65
70
63
59
63
65
64
74
69
69
69
66
68
64
69
66
68
65
64
66
73
66
65
66
70
62
67
70
64
60
65
62
64
73
65
66
60
66
69
66
69
63
61
60
67
62
74
68
67
66
72
66
61
70
66
65
66
66
66
n/a
68
68
67
73
67
61
71
66
65
66
65
66
72
p
70
70
69
69
69
69
68
68
68
68
67
67
Metro
Personal user
Household user
Men
65+
North
50-64
State-wide
Brimbank
18-34
South
Women
35-49
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q2. How has Council performed on ‘Recreational facilities’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 43 Councils asked group: 12
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Recreational facilities performance
94
2023 recreational facilities performance (%)
20
22
21
18
14
18
17
15
17
19
21
25
20
19
23
16
18
18
22
21
24
22
41
34
42
38
38
36
37
36
39
40
42
44
41
41
37
45
47
41
34
37
42
43
26
30
22
28
31
32
29
31
32
25
23
20
27
25
29
22
22
27
30
27
24
24
8
8
5
7
10
7
11
10
6
10
8
6
7
8
6
10
10
9
8
5
8
7
2
2
2
5
3
2
3
3
3
3
3
2
1
2
2
1
2
1
3
1
1
5
4
8
4
3
5
4
5
3
2
4
4
4
5
3
6
2
4
5
8
1
2
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Personal user
Household user
Very good
Good
Average
Poor
Very poor
Can't say
Q2. How has Council performed on ‘Recreational facilities’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 43 Councils asked group: 12
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
The appearance of public areas importance
95
2023 public areas importance (index scores)
80
76
78
77
72
77
77
77
76
75
80
82
81
78
77
74
77
79
74
76
75
79
79
78
77
75
71
76
80
74
73
74
79
81
77
77
76
71
76
75
75
74
73
79
81
80
78
75
73
76
80
73
74
74
77
80
81
78
75
77
78
81
74
75
74
76
75
80
80
76
73
76
75
71
74
74
77
79
80
77
75
72
76
76
71
73
73
76
80
80
78
81
76
79
75
77
n/a
73
81
81
80
79
78
78
78
77
75
75
q
74
q
74
50-64
Women
65+
South
18-34
Brimbank
North
Men
Metro
State-wide
35-49
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q1. Firstly, how important should ‘The appearance of public areas’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 31 Councils asked group: 9
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
The appearance of public areas importance
96
2023 public areas importance (%)
36
34
35
33
30
31
35
31
29
36
27
28
36
36
30
41
37
32
42
36
41
40
42
43
46
45
42
44
46
43
46
47
39
42
44
38
40
38
40
45
20
24
21
19
20
21
20
22
22
19
23
22
22
18
23
17
20
24
17
18
3
1
2
3
3
2
2
2
2
1
2
3
3
3
3
3
3
6
1
1
1
1
1
1
1
1
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Extremely important
Very important
Fairly important
Not that important
Not at all important
Can't say
Q1. Firstly, how important should ‘The appearance of public areas’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 31 Councils asked group: 9
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
The appearance of public areas performance
97
2023 public areas performance (index scores)
72
71
69
64
63
60
63
63
63
62
60
74
73
70
62
68
63
68
67
66
65
70
73
72
70
69
64
65
62
64
66
65
58
74
72
69
60
63
62
63
65
66
68
66
73
71
65
62
62
64
61
62
64
64
61
72
71
69
60
62
65
58
61
65
60
56
72
71
66
61
60
57
64
61
58
62
61
73
72
65
60
61
63
60
62
63
62
60
n/a
72
62
58
58
57
57
59
62
61
60
68
p
67
p
65
63
63
62
62
61
61
59
57
Metro
State-wide
65+
50-64
South
35-49
Women
Brimbank
Men
North
18-34
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q2. How has Council performed on ‘The appearance of public areas’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 45 Councils asked group: 11
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
The appearance of public areas performance
98
2023 public areas performance (%)
13
17
22
22
18
15
15
12
16
17
21
21
13
14
15
12
8
11
16
19
40
35
39
30
38
40
35
38
36
32
43
45
35
43
38
41
42
40
37
38
28
31
22
34
28
29
30
33
32
26
23
23
32
25
27
29
24
32
30
28
11
12
11
8
11
10
14
11
10
18
8
8
9
12
9
13
13
9
11
11
6
4
3
5
3
5
3
4
5
6
4
3
7
4
8
4
10
4
4
3
3
1
2
1
2
1
2
2
1
1
1
1
3
2
3
2
2
4
1
3
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Very good
Good
Average
Poor
Very poor
Can't say
Q2. How has Council performed on ‘The appearance of public areas’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 45 Councils asked group: 11
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Art centres and libraries importance
99
2023 art centres and libraries importance (index scores)
78
78
75
73
73
68
71
71
74
70
67
67
67
76
75
75
74
72
67
71
74
72
70
69
67
68
72
72
73
70
68
63
68
71
72
68
69
65
64
75
74
70
68
70
69
69
69
69
67
67
65
67
74
74
72
70
68
64
69
71
73
67
70
65
66
72
72
71
69
70
64
67
72
66
67
61
64
63
77
76
75
68
70
70
70
71
69
68
70
66
64
80
77
76
70
74
71
72
72
73
69
69
65
67
74
72
71
71
69
62
67
70
71
n/a
66
66
64
77
p
76
p
74
p
71
71
70
69
68
68
68
67
65
q
64
q
Personal user
Household user
Women
50-64
South
18-34
Brimbank
65+
35-49
Metro
North
State-wide
Men
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q1. Firstly, how important should ‘Art centres and libraries’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 22 Councils asked group: 9
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Art centres and libraries importance
100
2023 art centres and libraries importance (%)
20
25
23
20
22
20
18
27
27
20
17
19
18
22
14
26
18
22
25
20
30
28
45
42
44
43
40
43
39
38
41
40
38
42
40
49
42
48
55
39
41
41
49
49
23
23
27
27
30
29
35
23
21
30
32
30
31
19
30
17
17
26
26
27
19
20
8
7
5
6
7
6
5
8
7
7
9
7
9
8
11
6
10
10
7
6
2
2
1
2
2
1
1
2
3
2
2
2
2
2
2
1
1
3
1
1
1
1
1
1
1
1
1
1
1
2
1
1
2
1
1
3
1
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Personal user
Household user
Extremely important
Very important
Fairly important
Not that important
Not at all important
Can't say
Q1. Firstly, how important should ‘Art centres and libraries’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 22 Councils asked group: 9
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Art centres and libraries performance
101
2023 art centres and libraries performance (index scores)
75
74
71
73
77
73
69
71
70
71
76
63
70
76
77
75
73
76
73
71
71
72
72
74
68
68
79
78
76
75
79
74
75
74
75
75
74
72
73
78
77
75
76
75
74
70
72
73
75
74
73
72
80
80
73
75
77
74
77
74
75
74
73
75
76
76
75
72
75
79
73
69
74
72
73
73
66
71
70
70
70
74
76
72
67
63
68
68
69
66
65
70
70
68
75
73
73
66
70
68
69
68
63
68
76
76
72
n/a
79
75
73
75
72
72
69
67
72
77
p
76
p
75
p
75
p
74
73
72
72
71
71
70
69
68
Personal user
Household user
Women
Metro
65+
State-wide
North
35-49
Brimbank
South
50-64
18-34
Men
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q2. How has Council performed on ‘Art centres and libraries’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 30 Councils asked group: 10
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Art centres and libraries performance
102
2023 art centres and libraries performance (%)
21
21
22
30
26
29
22
17
19
23
23
25
18
22
15
26
18
21
22
22
33
29
40
38
41
36
43
37
44
43
40
44
41
42
42
39
39
42
39
44
40
39
45
47
24
25
23
21
18
22
18
21
25
20
18
18
21
25
29
18
35
13
22
21
18
19
3
5
4
4
5
3
6
9
7
6
4
3
3
3
4
3
6
8
2
2
3
1
1
1
1
1
1
1
2
2
1
1
1
1
1
2
1
2
3
1
1
11
10
10
8
8
8
10
8
7
7
12
12
15
9
11
11
7
13
8
15
2
2
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Personal user
Household user
Very good
Good
Average
Poor
Very poor
Can't say
Q2. How has Council performed on ‘Art centres and libraries’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 30 Councils asked group: 10
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Community and cultural activities importance
103
2023 community and cultural activities importance (index scores)
68
76
72
70
76
69
68
69
64
64
67
64
64
64
74
70
69
75
69
66
66
63
60
68
64
64
64
73
65
65
71
66
65
68
64
62
62
62
61
66
66
64
65
67
61
64
63
64
63
66
61
60
63
69
67
64
68
65
64
65
61
64
64
61
61
60
64
67
65
63
66
63
64
59
60
62
61
61
66
64
68
65
65
63
65
66
62
64
64
62
62
70
70
69
70
71
66
66
63
63
62
63
62
62
67
69
68
68
67
65
66
67
64
62
64
62
n/a
75
p
73
72
72
71
70
70
68
68
67
65
q
62
q
62
q
18-34
Personal user
Women
South
Household user
35-49
Brimbank
50-64
Men
North
65+
State-wide
Metro
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q1. Firstly, how important should ‘Community and cultural activities’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 22 Councils asked group: 9
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Community and cultural activities importance
104
2023 community and cultural activities importance (%)
23
21
18
14
16
18
15
19
17
16
13
13
17
27
24
22
27
28
25
15
33
31
42
38
40
41
35
34
36
35
39
39
35
36
43
41
36
48
50
35
33
42
36
35
26
33
32
33
38
34
36
33
36
36
37
36
34
21
27
25
18
28
32
31
19
22
8
6
8
9
7
10
10
10
7
6
10
11
6
9
11
4
5
9
8
9
12
12
1
1
1
3
2
2
2
1
1
3
3
1
1
1
1
1
2
1
1
1
1
1
1
1
2
1
1
1
1
1
2
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Personal user
Household user
Extremely important
Very important
Fairly important
Not that important
Not at all important
Can't say
Q1. Firstly, how important should ‘Community and cultural activities’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 22 Councils asked group: 9
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Community and cultural activities performance
105
2023 community and cultural activities performance (index scores)
69
70
70
61
65
64
65
62
61
59
58
64
63
79
79
71
68
66
69
65
67
66
62
67
67
66
74
72
71
68
70
68
68
66
66
64
63
65
70
73
72
71
69
70
69
69
67
67
63
66
66
66
73
73
64
65
70
69
69
67
67
64
69
69
66
69
67
69
67
70
66
69
64
67
62
57
62
69
72
72
68
70
71
67
69
67
66
66
66
63
67
74
73
72
67
71
67
69
65
69
62
57
63
66
72
71
69
65
n/a
65
70
66
72
67
60
66
68
73
p
71
68
67
67
66
66
66
65
65
65
64
62
Personal user
Household user
65+
Women
Metro
South
State-wide
Brimbank
35-49
North
18-34
Men
50-64
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q2. How has Council performed on ‘Community and cultural activities’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 31 Councils asked group: 13
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Community and cultural activities performance
106
2023 community and cultural activities performance (%)
15
14
17
18
19
17
12
17
15
14
15
15
11
17
17
13
15
14
14
16
29
24
33
29
34
32
37
34
36
35
35
41
39
39
35
33
27
40
37
36
23
31
38
41
31
34
27
30
24
28
26
27
29
27
27
25
30
32
33
29
36
27
36
27
26
26
6
9
7
7
9
6
8
6
8
8
7
6
5
7
8
5
7
9
4
4
3
5
2
2
2
2
1
2
2
2
2
2
2
2
1
3
2
1
4
1
2
2
13
12
15
12
9
14
16
12
10
8
11
12
18
10
13
13
3
13
19
21
3
3
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Personal user
Household user
Very good
Good
Average
Poor
Very poor
Can't say
Q2. How has Council performed on ‘Community and cultural activities’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 31 Councils asked group: 13
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Waste management importance
107
2023 waste management importance (index scores)
86
83
77
81
82
83
85
85
82
84
82
86
85
83
82
85
87
85
86
85
85
82
86
87
83
82
84
87
84
84
83
85
82
85
81
81
80
83
86
83
83
83
83
81
84
83
81
83
83
84
83
84
83
86
81
85
79
76
79
80
81
81
81
81
81
79
82
82
82
79
83
87
82
84
83
83
80
84
82
80
81
82
83
81
82
82
83
79
82
79
75
80
79
79
n/a
83
79
81
79
87
85
85
85
84
84
84
84
84
83
81
q
50-64
North
18-34
Men
Brimbank
Women
Metro
65+
South
35-49
State-wide
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q1. Firstly, how important should ‘Waste management’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 31 Councils asked group: 10
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Waste management importance
108
2023 waste management importance (%)
50
45
50
47
47
47
39
47
44
36
42
48
52
48
51
48
53
46
55
47
38
39
38
42
39
39
45
40
40
46
43
40
35
40
36
40
34
41
41
39
10
14
11
9
12
13
15
11
13
16
13
10
12
9
9
11
10
12
3
12
1
1
1
1
3
2
1
1
2
2
2
1
1
1
1
1
1
1
1
1
1
1
1
2
2
2
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Extremely important
Very important
Fairly important
Not that important
Not at all important
Can't say
Q1. Firstly, how important should ‘Waste management’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 31 Councils asked group: 10
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Waste management performance
109
2023 waste management performance (index scores)
70
71
69
71
66
68
68
68
69
65
65
74
72
69
70
65
69
69
69
73
68
65
68
70
67
70
64
62
66
65
68
66
66
69
73
68
66
67
67
69
68
70
71
71
72
75
71
69
69
74
71
70
74
72
71
75
75
70
70
69
70
70
71
71
70
67
75
76
67
71
70
65
68
70
66
69
65
74
77
72
71
68
71
71
72
74
69
69
79
n/a
74
73
72
69
73
73
74
71
73
69
68
68
67
67
67
66
66
66
64
63
65+
Metro
South
50-64
Women
35-49
Brimbank
State-wide
Men
North
18-34
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q2. How has Council performed on ‘Waste management’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 66 Councils asked group: 16
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Waste management performance
110
2023 waste management performance (%)
19
23
28
21
24
27
24
22
26
25
20
24
19
19
21
17
17
20
16
22
41
39
33
40
39
43
44
44
41
49
41
41
35
45
36
46
37
40
47
44
26
24
26
24
25
21
22
20
21
18
22
21
30
23
29
23
28
26
26
23
7
9
6
8
6
6
8
10
6
5
9
8
9
6
4
10
8
10
3
6
4
3
4
5
4
3
2
3
3
2
5
5
5
4
6
2
7
3
6
3
2
2
3
3
1
1
1
1
2
3
1
1
3
3
1
4
1
3
2
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Very good
Good
Average
Poor
Very poor
Can't say
Q2. How has Council performed on ‘Waste management’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 66 Councils asked group: 16
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Business and community development and tourism
importance
111
2023 business/development/tourism importance (index scores)
69
63
64
63
63
60
62
64
65
60
61
70
65
67
67
64
62
62
65
67
58
62
67
71
62
63
63
57
63
63
65
66
58
65
60
62
64
61
56
58
65
64
59
57
66
62
62
63
61
60
59
63
61
60
59
67
62
66
68
63
63
59
66
63
59
60
67
63
65
66
64
64
62
65
64
62
60
67
68
67
66
64
62
62
64
67
61
59
67
64
67
66
64
65
63
63
67
61
n/a
67
p
65
65
64
63
63
63
63
63
61
59
q
State-wide
50-64
South
Women
Brimbank
18-34
Men
35-49
65+
North
Metro
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q1. Firstly, how important should ‘Business and community development and tourism’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 23 Councils asked group: 7
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Business and community development and tourism
importance
112
2023 business/development/tourism importance (%)
17
16
17
16
15
16
15
18
21
18
20
11
14
19
19
15
16
18
22
14
34
33
37
34
31
32
39
35
28
35
38
33
33
35
34
35
33
33
30
38
35
37
31
32
36
35
30
32
35
33
31
37
37
33
28
41
37
34
37
31
11
11
11
13
12
13
12
11
12
11
8
14
11
12
16
7
13
14
10
8
2
2
2
2
4
3
2
2
1
1
2
3
3
1
2
2
1
1
4
1
1
3
3
1
2
1
3
3
2
1
2
1
1
1
1
4
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Extremely important
Very important
Fairly important
Not that important
Not at all important
Can't say
Q1. Firstly, how important should ‘Business and community development and tourism’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 23 Councils asked group: 7
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Business and community development and tourism
performance
113
2023 business/development/tourism performance (index scores)
57
56
56
60
59
55
53
54
55
61
54
64
61
58
61
60
61
58
61
61
59
60
59
54
54
59
59
55
53
53
56
59
56
60
60
54
61
60
57
57
56
59
57
55
60
58
59
60
60
58
56
60
58
57
58
68
59
54
61
60
58
55
55
60
59
57
62
61
60
60
62
57
54
57
56
60
54
62
59
59
61
62
59
59
59
59
58
59
61
58
57
62
n/a
55
54
55
54
54
53
60
60
60
59
59
58
57
57
57
57
56
65+
Women
North
State-wide
Metro
Brimbank
35-49
18-34
South
50-64
Men
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q2. How has Council performed on ‘Business and community development and tourism’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 31 Councils asked group: 8
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Business and community development and tourism
performance
114
2023 business/development/tourism performance (%)
7
6
6
5
10
9
6
7
8
5
9
7
8
6
7
6
7
5
8
8
26
25
33
25
22
23
28
25
26
27
31
27
26
26
22
30
29
29
21
22
37
35
31
34
30
34
31
35
35
34
32
32
30
41
37
36
46
37
36
28
9
12
7
9
14
12
11
12
10
13
11
9
11
8
10
9
8
14
11
6
2
4
2
4
3
2
2
2
2
3
4
2
1
3
4
1
4
3
3
19
19
21
23
22
20
22
20
19
17
12
22
23
16
20
17
7
15
22
32
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Very good
Good
Average
Poor
Very poor
Can't say
Q2. How has Council performed on ‘Business and community development and tourism’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 31 Councils asked group: 8
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Council’s general town planning policy importance
115
2023 town planning importance (index scores)
72
76
74
71
74
69
72
66
73
72
76
75
78
74
75
74
71
72
64
72
68
74
79
73
72
74
73
76
72
67
71
70
75
74
70
73
71
72
70
70
63
69
68
74
75
74
73
73
73
74
71
67
70
70
73
74
75
72
70
73
70
71
64
72
72
76
75
76
73
75
72
69
72
68
73
68
71
72
73
72
71
72
71
71
66
70
70
74
75
74
72
68
n/a
68
68
60
67
67
67
77
74
73
73
73
72
72
72
71
70
67
50-64
65+
State-wide
Women
Metro
North
Brimbank
18-34
South
Men
35-49
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q1. Firstly, how important should ‘Council’s general town planning policy’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 13 Councils asked group: 5
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Council’s general town planning policy importance
116
2023 town planning importance (%)
24
25
24
26
19
23
22
28
21
20
28
27
26
22
24
23
22
20
31
26
42
38
38
41
43
41
40
34
42
39
40
40
37
45
38
46
47
35
44
41
24
26
26
22
26
25
28
26
22
27
23
22
26
23
26
23
25
32
15
22
5
5
4
6
3
6
3
5
5
7
4
5
3
6
6
4
5
9
3
3
1
1
1
2
1
2
2
2
1
1
1
1
1
1
1
4
6
7
5
7
5
6
5
8
5
4
4
6
3
4
4
2
3
5
8
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Extremely important
Very important
Fairly important
Not that important
Not at all important
Can't say
Q1. Firstly, how important should ‘Council’s general town planning policy’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 13 Councils asked group: 5
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Council’s general town planning policy performance
117
2023 town planning performance (index scores)
60
59
61
61
59
59
58
55
60
55
54
62
55
62
64
60
62
59
59
53
56
55
63
56
60
61
61
63
62
60
58
55
54
59
59
60
61
59
59
59
61
53
56
55
61
61
57
65
60
60
64
58
53
53
54
64
54
57
55
58
60
58
60
56
53
53
59
57
58
59
56
56
55
51
56
54
52
65
58
59
54
59
60
59
63
57
55
54
62
61
60
62
59
58
59
57
56
n/a
55
62
60
59
58
58
57
57
56
54
52
q
50
q
65+
North
Women
18-34
Brimbank
South
Men
35-49
50-64
Metro
State-wide
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q2. How has Council performed on ‘Council’s general town planning policy’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 24 Councils asked group: 10
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Council’s general town planning policy performance
118
2023 town planning performance (%)
7
9
9
11
6
9
10
6
8
8
4
5
8
7
8
7
5
9
4
10
29
26
27
25
31
31
23
26
29
27
24
26
30
28
26
32
36
25
26
26
31
33
31
30
31
31
30
29
28
34
30
28
28
32
32
29
33
29
36
27
11
9
6
8
8
7
11
13
9
6
15
15
11
11
13
9
10
15
14
7
3
3
3
3
3
3
4
3
4
4
8
7
2
4
3
3
3
4
4
2
19
21
24
24
21
19
22
23
22
22
18
20
22
17
18
20
12
18
16
28
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Very good
Good
Average
Poor
Very poor
Can't say
Q2. How has Council performed on ‘Council’s general town planning policy’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 24 Councils asked group: 10
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Planning and building permits importance
119
2023 planning and building permits importance (index scores)
74
76
71
75
71
71
66
71
73
70
70
76
82
72
75
70
72
64
75
73
72
72
78
74
71
74
71
72
65
73
71
75
76
74
77
69
74
67
69
62
72
71
70
71
77
75
70
74
73
71
65
69
71
74
72
76
75
72
76
73
72
66
71
72
71
74
77
76
73
74
70
73
68
76
71
73
76
74
74
72
74
72
71
70
71
71
70
70
73
75
73
n/a
70
72
70
74
71
71
70
77
76
74
74
73
73
73
73
72
71
68
q
50-64
65+
South
Metro
Men
Brimbank
18-34
Women
State-wide
North
35-49
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q1. Firstly, how important should ‘Planning and building permits’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 24 Councils asked group: 6
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Planning and building permits importance
120
2023 planning and building permits importance (%)
29
23
29
27
21
24
25
29
24
23
29
31
25
32
31
28
28
22
36
35
38
43
35
39
44
41
40
40
41
44
38
39
39
38
35
41
40
35
38
38
25
26
25
23
22
25
27
22
28
25
24
21
29
22
28
22
23
34
21
21
5
5
5
6
8
6
5
6
4
4
5
5
4
6
5
5
7
8
4
2
1
1
2
1
2
1
1
1
1
2
1
1
1
1
2
2
3
4
4
3
3
3
3
2
4
3
2
3
1
1
3
2
1
1
3
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Extremely important
Very important
Fairly important
Not that important
Not at all important
Can't say
Q1. Firstly, how important should ‘Planning and building permits’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 24 Councils asked group: 6
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Planning and building permits performance
121
2023 planning and building permits performance (index scores)
60
62
60
60
60
59
59
60
56
54
50
58
63
58
60
59
60
56
53
58
54
51
60
59
61
60
60
58
62
63
59
54
51
55
61
56
58
58
60
58
55
58
53
52
60
67
65
63
62
60
61
54
63
51
52
64
58
59
62
60
60
56
57
61
49
51
55
65
57
58
59
62
62
57
56
50
50
62
58
57
57
59
61
62
59
60
53
54
58
65
60
61
60
60
58
54
58
n/a
53
60
59
58
58
57
56
56
55
54
50
q
47
q
65+
18-34
Men
South
Brimbank
Women
North
50-64
35-49
Metro
State-wide
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q2. How has Council performed on ‘Planning and building permits’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 32 Councils asked group: 9
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Planning and building permits performance
122
2023 planning and building permits performance (%)
6
10
8
10
7
6
8
8
8
7
5
5
4
8
9
3
5
6
5
7
26
24
29
25
26
38
28
31
24
28
19
21
25
26
25
26
30
23
21
24
30
32
22
28
27
22
28
25
31
29
26
26
27
31
29
30
38
29
34
20
7
7
10
6
10
7
7
10
8
8
16
13
7
7
6
8
8
7
11
4
5
3
4
5
3
3
4
4
2
3
12
9
5
5
6
3
2
9
3
5
27
24
27
26
27
24
25
22
27
25
23
26
32
24
25
29
17
25
26
39
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Very good
Good
Average
Poor
Very poor
Can't say
Q2. How has Council performed on ‘Planning and building permits’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 32 Councils asked group: 9
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Environmental sustainability importance
123
2023 environmental sustainability importance (index scores)
72
79
78
76
77
71
76
75
76
72
73
77
84
79
78
79
76
78
79
77
73
74
82
82
77
77
76
76
79
73
76
72
74
77
81
79
78
80
76
78
76
75
75
74
75
80
77
77
79
77
76
76
74
74
73
74
75
73
72
71
71
72
73
73
70
72
74
81
77
77
79
76
77
74
74
72
73
79
80
76
76
76
75
74
72
74
71
73
75
77
73
73
73
72
73
73
n/a
69
73
81
79
p
76
75
75
75
75
74
72
q
72
70
q
50-64
Women
South
Brimbank
18-34
North
35-49
65+
Metro
Men
State-wide
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q1. Firstly, how important should ‘Environmental sustainability’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 28 Councils asked group: 10
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Environmental sustainability importance
124
2023 environmental sustainability importance (%)
31
32
39
37
40
37
26
36
32
28
29
32
28
33
28
34
30
30
42
29
43
44
38
40
37
38
43
40
43
40
35
37
45
42
39
47
44
44
40
43
21
17
16
17
18
21
25
18
20
26
24
21
24
18
25
16
21
21
12
23
2
4
3
4
3
2
4
4
3
3
7
6
2
3
4
2
4
3
2
2
2
1
1
2
1
1
1
1
1
4
3
1
2
2
1
2
1
2
2
1
1
1
2
1
1
1
1
2
1
1
2
2
1
2
3
2
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Extremely important
Very important
Fairly important
Not that important
Not at all important
Can't say
Q1. Firstly, how important should ‘Environmental sustainability’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 28 Councils asked group: 10
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Environmental sustainability performance
125
2023 environmental sustainability performance (index scores)
61
63
63
61
62
63
62
59
61
61
64
60
65
64
66
63
67
61
58
65
62
63
54
62
62
61
61
66
60
59
63
60
63
65
63
64
64
63
63
61
63
63
62
57
63
64
64
66
63
61
60
62
66
63
61
60
62
64
62
62
68
62
61
62
64
59
52
56
64
57
57
64
57
59
56
63
62
59
62
65
63
61
63
60
61
64
64
61
62
62
n/a
65
62
66
60
63
61
64
62
64
63
62
62
62
62
62
61
60
60
58
18-34
South
Metro
Men
Brimbank
65+
Women
North
35-49
State-wide
50-64
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q2. How has Council performed on ‘Environmental sustainability’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 39 Councils asked group: 13
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Environmental sustainability performance
126
2023 environmental sustainability performance (%)
10
13
13
10
14
11
9
7
12
11
9
10
9
11
13
7
12
10
5
10
34
31
34
32
29
35
33
31
32
34
33
36
32
35
30
37
40
34
30
28
32
32
32
37
34
28
31
30
31
37
32
29
31
32
31
32
34
24
40
32
8
8
9
5
10
9
9
13
9
8
9
8
9
8
9
8
7
14
7
6
2
3
2
5
1
2
2
4
4
1
4
3
2
2
3
2
2
3
3
3
14
13
10
11
12
16
17
15
12
9
12
13
17
12
14
14
5
15
15
21
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Very good
Good
Average
Poor
Very poor
Can't say
Q2. How has Council performed on ‘Environmental sustainability’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 39 Councils asked group: 13
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Emergency and disaster management importance
127
2023 emergency and disaster management importance (index scores)
83
78
76
81
80
81
81
81
79
78
76
86
85
77
81
81
80
82
76
79
82
75
84
80
83
80
82
82
82
83
78
86
80
85
81
80
81
82
83
83
83
79
79
79
85
84
85
81
82
86
81
81
80
78
80
86
82
83
80
83
82
82
86
77
81
79
84
79
79
80
79
79
79
77
76
81
74
87
80
82
80
81
80
79
81
77
82
75
84
82
78
80
80
83
81
76
n/a
78
76
81
81
80
80
79
79
78
78
77
77
77
Women
65+
North
State-wide
Brimbank
18-34
South
35-49
Metro
50-64
Men
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q1. Firstly, how important should ‘Emergency and disaster management’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 19 Councils asked group: 4
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Emergency and disaster management importance
128
2023 emergency and disaster management importance (%)
44
44
48
50
48
51
50
41
49
46
43
40
49
41
38
49
47
40
38
45
32
36
32
31
34
30
34
39
28
32
35
35
26
36
37
27
28
33
37
33
17
14
12
11
14
14
11
14
15
16
15
17
19
15
14
20
18
20
18
13
4
4
5
5
2
2
2
4
5
3
3
4
1
5
6
2
5
4
4
2
1
2
1
1
1
1
1
1
1
1
2
2
1
2
2
1
2
2
1
1
2
1
1
1
1
2
2
2
2
3
2
3
1
3
1
5
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Extremely important
Very important
Fairly important
Not that important
Not at all important
Can't say
Q1. Firstly, how important should ‘Emergency and disaster management’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 19 Councils asked group: 4
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Emergency and disaster management performance
129
2023 emergency and disaster management performance (index scores)
68
58
67
66
66
64
59
66
62
66
66
73
65
70
71
70
71
72
68
71
73
68
68
65
66
68
64
64
62
63
64
64
63
69
67
70
72
67
67
71
65
67
68
61
67
69
69
71
69
71
73
75
73
72
65
70
65
68
70
64
65
62
67
66
66
66
70
62
68
69
65
64
63
60
62
64
65
68
68
69
70
63
66
65
66
68
64
65
74
68
n/a
71
67
68
72
63
69
68
59
66
66
65
65
65
63
63
63
62
62
59
65+
North
Metro
State-wide
Women
Brimbank
18-34
35-49
Men
South
50-64
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q2. How has Council performed on ‘Emergency and disaster management’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 29 Councils asked group: 7
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Emergency and disaster management performance
130
2023 emergency and disaster management performance (%)
11
15
16
11
16
18
12
9
13
15
14
11
13
10
14
8
12
13
4
12
29
28
37
27
27
33
30
31
32
30
35
30
28
29
22
36
39
26
21
24
27
23
21
26
23
18
23
21
19
21
23
21
26
28
29
26
31
24
34
23
5
8
2
4
5
4
4
6
5
4
7
4
3
7
7
3
10
3
6
2
3
4
1
3
2
1
3
3
3
2
4
2
2
3
3
2
2
6
2
25
22
23
28
27
26
28
30
28
28
18
31
27
23
25
25
7
28
36
37
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Very good
Good
Average
Poor
Very poor
Can't say
Q2. How has Council performed on ‘Emergency and disaster management’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 29 Councils asked group: 7
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Planning for population growth in the area importance
131
2023 population growth importance (index scores)
72
73
77
74
70
74
74
77
77
74
74
77
78
76
75
72
75
75
79
75
75
73
80
76
76
77
73
76
76
76
77
75
75
76
76
77
76
72
76
75
77
79
77
75
82
79
77
81
78
78
76
75
78
78
78
80
81
76
80
76
78
78
78
80
75
76
78
79
76
74
68
74
74
78
76
75
69
80
77
75
76
70
76
76
77
80
74
75
76
75
75
72
65
72
72
75
77
n/a
70
77
76
76
75
75
74
74
74
74
73
72
50-64
Women
State-wide
North
18-34
Brimbank
South
65+
35-49
Metro
Men
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q1. Firstly, how important should ‘Planning for population growth in the area’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 13 Councils asked group: 3
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Planning for population growth in the area importance
132
2023 population growth importance (%)
34
36
37
37
37
40
40
37
35
29
37
30
35
33
31
37
33
32
41
34
39
32
33
36
34
37
37
30
39
37
38
40
39
39
38
40
42
40
36
36
18
21
22
17
20
17
18
22
19
25
18
21
16
19
22
14
15
20
16
20
7
8
6
7
6
3
3
7
4
5
4
6
5
8
7
7
10
6
4
5
1
1
1
1
1
2
1
2
2
2
2
2
3
1
2
1
1
3
3
1
2
2
2
2
1
1
2
1
2
1
1
1
1
1
1
3
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Extremely important
Very important
Fairly important
Not that important
Not at all important
Can't say
Q1. Firstly, how important should ‘Planning for population growth in the area’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 13 Councils asked group: 3
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Planning for population growth in the area performance
133
2023 population growth performance (index scores)
52
59
54
56
56
59
57
58
54
52
52
60
58
54
60
58
58
62
61
61
53
53
59
54
56
55
56
59
55
50
57
52
51
54
53
55
54
53
50
53
55
54
52
52
53
53
52
53
50
53
54
55
53
50
52
50
50
49
52
47
59
54
53
54
51
52
52
57
57
55
53
57
54
58
53
51
51
58
57
57
57
53
61
57
57
57
54
54
54
58
54
56
52
59
58
59
54
n/a
54
57
56
55
54
54
54
54
53
52
49
q
48
q
35-49
Women
North
Brimbank
50-64
65+
South
18-34
Men
Metro
State-wide
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q2. How has Council performed on ‘Planning for population growth in the area’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 20 Councils asked group: 7
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Planning for population growth in the area performance
134
2023 population growth performance (%)
7
8
11
8
7
4
7
7
11
9
5
4
8
7
8
7
7
10
5
6
22
23
26
23
24
26
22
28
23
24
21
21
19
23
17
27
21
25
21
20
33
36
28
35
32
32
28
31
29
29
30
29
32
33
31
34
43
28
37
23
12
10
12
11
14
15
18
14
11
12
18
16
13
12
11
13
13
10
12
13
5
4
3
5
6
5
6
5
6
5
9
8
3
6
7
3
5
6
3
4
21
19
20
17
17
18
20
15
20
20
17
21
25
19
26
17
11
20
22
33
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Very good
Good
Average
Poor
Very poor
Can't say
Q2. How has Council performed on ‘Planning for population growth in the area’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 20 Councils asked group: 7
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
COVID-19 response importance
135
2023 COVID-19 response importance (index scores)
77
76
76
71
74
72
76
70
65
65
72
83
79
84
77
78
72
77
73
71
71
74
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
72
p
67
65
64
64
63
63
60
57
q
57
q
56
q
65+
South
Women
50-64
Brimbank
Men
18-34
North
State-wide
Metro
35-49
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q1. Firstly, how important should ‘COVID-19 response’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 13 Councils asked group: 3
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
COVID-19 response importance
136
2023 COVID-19 response importance (%)
24
40
43
17
17
17
27
22
25
21
23
21
28
30
32
33
26
27
30
29
31
28
30
17
36
38
24
14
14
28
26
27
22
23
25
27
27
22
20
14
8
5
15
17
12
15
15
12
18
18
14
6
5
4
3
9
9
7
3
5
4
2
11
4
2
4
2
2
4
5
6
4
3
5
2
5
4
7
2023 Brimbank
2022 Brimbank
2021 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Extremely important
Very important
Fairly important
Not that important
Not at all important
Can't say
Q1. Firstly, how important should ‘COVID-19 response’ be as a responsibility for Council?
Base: All respondents. Councils asked State-wide: 13 Councils asked group: 3
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
COVID-19 response performance
137
2023 COVID-19 response performance (index scores)
68
65
67
68
69
67
67
67
67
67
64
72
81
77
79
73
76
73
74
76
77
70
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
69
68
67
67
67
66
65
64
64
64
64
50-64
65+
Women
South
State-wide
Brimbank
Metro
35-49
Men
18-34
North
2022 2021 2020 2019 2018 2017 2016 2015 2014
Q2. How has Council performed on ‘COVID-19 response’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 20 Councils asked group: 5
Note: Please see Appendix A for explanation of significant differences.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
COVID-19 response performance
138
2023 COVID-19 response performance (%)
17
21
34
18
14
14
18
15
18
12
17
19
20
36
33
36
38
38
33
38
32
41
45
33
33
31
25
25
17
23
23
28
23
27
23
28
25
26
21
6
8
4
6
6
8
5
6
6
7
5
5
7
4
3
1
4
5
3
5
5
4
5
6
1
3
11
10
9
11
15
14
10
15
8
4
13
15
17
2023 Brimbank
2022 Brimbank
2021 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
Very good
Good
Average
Poor
Very poor
Can't say
Q2. How has Council performed on ‘COVID-19 response’ over the last 12 months?
Base: All respondents. Councils asked State-wide: 20 Councils asked group: 5
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Detailed
demographics
139
Gender and age profile
140
2023 gender
2023 age
Men
50%
Women
50%
Brimbank
4%
28%
25%
12%
31%
Brimbank
18-24 25-34 35-49 50-64 65+
Men
49%
Women
51%
Metro
Men
49%
Women
51%
State-wide
4%
28%
26%
14%
27%
Metro
18-24 25-34 35-49 50-64 65+
3%
22%
23%
17%
36%
State-wide
18-24 25-34 35-49 50-64 65+
S3. [Record gender] / S4. To which of the following age groups do you belong?
Base: All respondents. Councils asked State-wide: 66 Councils asked group: 16
Please note that for the reason of simplifying reporting, interlocking age and gender reporting has not been included in this report. Interlocking
age and gender analysis is still available in the dashboard and data tables provided alongside this report.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Household structure
2023 household structure (%)
13
12
1
4
21
20
25
3
Single person living alone
Single living with friends or housemates
Single living with children 16 or under
Single with children but none 16 or under living at home
Married or living with partner, no children
Married or living with partner with children 16 or under at
home
Married or living with partner with children but none 16 or
under at home
Do not wish to answer
S6. Which of the following BEST describes your household?
141
Base: All respondents. Councils asked State-wide: 12 Councils asked group: 9
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Years lived in area
142
2023 years lived in area (%)
5
11
15
10
14
8
9
11
9
10
8
14
11
13
13
17
11
17
14
10
87
75
75
76
73
75
79
72
77
79
1
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
2015 Brimbank
2014 Brimbank
0-5 years 5-10 years 10+ years Can't say
S5. How long have you lived in this area?/How long have you owned a property in this area?
Base: All respondents. Councils asked State-wide: 14 Councils asked group: 6
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Years lived in area
2023 years lived in area (%)
5
11
15
10
14
8
9
11
14
18
6
5
7
4
10
5
4
1
8
14
11
13
13
17
11
17
12
15
4
10
9
6
12
11
6
2
20
18
18
17
21
24
19
24
22
24
18
21
23
17
22
30
23
9
24
23
21
19
20
22
24
18
19
18
34
17
19
28
30
24
30
14
43
34
36
40
32
29
36
30
33
26
39
46
41
45
26
29
37
74
1
2023 Brimbank
2022 Brimbank
2021 Brimbank
2020 Brimbank
2019 Brimbank
2018 Brimbank
2017 Brimbank
2016 Brimbank
State-wide
Metro
North
South
Men
Women
18-34
35-49
50-64
65+
0-5 years
5-10 years
10-20 years
20-30 years
30+ years
Can't say
143
S5. How long have you lived in this area?/How long have you owned a property in this area?
Base: All respondents. Councils asked State-wide: 14 Councils asked group: 6
Note: For 2016, the code frame expanded out “10+ years”, to include “10-20 years”,”20-30 years” and “30+ years”. As such, this chart
presents the last five years of data only.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Languages spoken at home
144
2023 languages spoken at home (%)
Languages other
than English
47
English only
53
6
5
4
4
3
3
2
1
1
1
<1
<1
<1
GREEK
ITALIAN
CROATIAN
VIETNAMESE
ARABIC
CHINESE
SPANISH
GERMAN
HINDI
KOREAN
DUTCH
FRENCH
JAPANESE
Q11. What languages, other than English, are spoken regularly in your home?
Base: All respondents. Councils asked State-wide: 9 Councils asked group: 6
Note: Respondents could name multiple languages so responses may add to more than 100%
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Top mentions only (%)
54
49
44
22
17
16
14
45
38
39
18
9
14
10
Recreational facilities
Art centres & libraries
Informing the community
Community & cultural
Elderly support services
Consultation & engagement
Family support services
Total household use
Personal use
Personal and household use and experience of council
services
2023 personal and household use and experience of services (%)
Q4. In the last 12 months, have you or has any member of your household used or experienced any of the following services provided by Council?
145
Base: All respondents. Councils asked State-wide: 11 Councils asked group: 4
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Appendix A:
Index scores,
margins of error
and significant
differences
146
Index Scores
Many questions ask respondents to rate council
performance on a five-point scale, for example, from
‘very good’ to ‘very poor’, with ‘can’t say’ also a
possible response category. To facilitate ease of
reporting and comparison of results over time, starting
from the 2012 survey and measured against the state
wide result and the council group, an ‘Index Score’ has
been calculated for such measures.
The Index Score is calculated and represented as a
score out of 100 (on a 0 to 100 scale), with ‘can’t say’
responses excluded from the analysis. The ‘%
RESULT’ for each scale category is multiplied by the
‘INDEX FACTOR’. This produces an ‘INDEX VALUE’
for each category, which are then summed to produce
the ‘INDEX SCORE’, equating to ‘60’ in the following
example.
Similarly, an Index Score has been calculated for the
Core question ‘Performance direction in the last 12
months’, based on the following scale for each
performance measure category, with ‘Can’t say’
responses excluded from the calculation.
Appendix A:
Index Scores
SCALE
CATEGORIES
% RESULT
INDEX
FACTOR
INDEX VALUE
Very good
9%
100
9
Good
40%
75
30
Average
37%
50
19
Poor
9%
25
2
Very poor
4%
0
0
Can’t say
1%
--
INDEX SCORE
60
147
SCALE
CATEGORIES
% RESULT
INDEX
FACTOR
INDEX VALUE
Improved
36%
100
36
Stayed the
same
40%
50
20
Deteriorated
23%
0
0
Can’t say
1%
--
INDEX SCORE
56
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Demographic
Actual
survey
sample
size
Weighted
base
Maximum
margin of error
at 95%
confidence
interval
Brimbank City
Council
401
400
+/-4.9
Men
192
200
+/-7.1
Women
209
200
+/-6.8
North
155
155
+/-7.9
South
246
245
+/-6.3
18-34 years
61
128
+/-12.6
35-49 years
79
100
+/-11.1
50-64 years
73
48
+/-11.5
65+ years
188
124
+/-7.2
The sample size for the 2023 State-wide Local
Government Community Satisfaction Survey for
Brimbank City Council was n=401. Unless otherwise
noted, this is the total sample base for all reported
charts and tables.
The maximum margin of error on a sample of
approximately n=401 interviews is +/-4.9% at the 95%
confidence level for results around 50%. Margins of
error will be larger for any sub-samples. As an
example, a result of 50% can be read confidently as
falling midway in the range 45.1% - 54.9%.
Maximum margins of error are listed in the table below,
based on a population of 155,300 people aged 18
years or over for Brimbank City Council, according to
ABS estimates.
Appendix A:
Margins of error
148
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Within tables and index score charts throughout this
report, statistically significant differences at the 95%
confidence level are represented by upward directing
green (
) and downward directing red arrows (
).
Significance when noted indicates a significantly higher
or lower result for the analysis group in comparison to
the ‘Total’ result for the council for that survey question
for that year. Therefore in the example below:
•
The state-wide result is significantly higher than
the overall result for the council.
•
The result among 50-64 year olds is significantly
lower than for the overall result for the council.
Further, results shown in green and red indicate
significantly higher or lower results than in 2022.
Therefore in the example below:
• The result among 35-49 year olds in the council is
significantly higher than the result achieved among
this group in 2022.
• The result among 18-34 year olds in the council is
significantly lower than the result achieved among
this group in 2022.
Appendix A:
Significant difference reporting notation
2023 overall performance (index scores)
(example extract only)
149
58
54
q
57
58
60
66
67
p
65+
50-64
35-49
Metro
Brimbank
18-34
State-wide
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Appendix A:
Index score significant difference calculation
150
The test applied to the Indexes was an Independent
Mean Test, as follows:
Z Score = ($1 - $2) / Sqrt (($5
^2 / $3) + ($6^2 / $4))
Where:
• $1 = Index Score 1
• $2 = Index Score 2
• $3 = unweighted sample count 1
• $4 = unweighted sample count 2
• $5 = standard deviation 1
• $6 = standard deviation 2
All figures can be sourced from the detailed cross
tabulations.
The test was applied at the 95% confidence interval, so
if the Z Score was greater than +/- 1.954 the scores are
significantly different.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Appendix B:
Further project
information
151
Further information about the report and explanations
about the State-wide Local Government Community
Satisfaction Survey can be found in this section
including:
• Background and objectives
• Analysis and reporting
• Glossary of terms
Detailed survey tabulations
Detailed survey tabulations are available in supplied
Excel file.
Contacts
For further queries about the conduct and reporting of
the 2023 State-wide Local Government Community
Satisfaction Survey, please contact JWS Research on
(03) 8685 8555
or via email:
admin@jwsresearch.com
Appendix B:
Further information
152
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
The 2023 results are compared with previous years, as
detailed below:
• 2022, n=403 completed interviews, conducted in the period
of 27
th
January – 24
th
March.
• 2021, n=401 completed interviews, conducted in the period
of 28
th
January – 18
th
March.
• 2020, n=400 completed interviews, conducted in the period
of 30
th
January – 22
nd
March.
• 2019, n=402 completed interviews, conducted in the period
of 1
st
February – 30
th
March.
• 2018, n=400 completed interviews, conducted in the period
of 1
st
February – 30
th
March.
• 2017, n=400 completed interviews, conducted in the period
of 1
st
February – 30
th
March.
• 2016, n=400 completed interviews, conducted in the period
of 1
st
February – 30
th
March.
• 2015, n=400 completed interviews, conducted in the period
of 1
st
February – 30
th
March.
• 2014, n=400 completed interviews, conducted in the period
of 31
st
January – 11
th
March.
Minimum quotas of gender within age groups were
applied during the fieldwork phase. Post-survey
weighting was then conducted to ensure accurate
representation of the age and gender profile of the
Brimbank City Council area.
Any variation of +/-1% between individual results and
net scores in this report or the detailed survey
tabulations is due to rounding. In reporting, ‘—’ denotes
not mentioned and ‘0%’ denotes mentioned by less
than 1% of respondents. ‘Net’ scores refer to two or
more response categories being combined into one
category for simplicity of reporting.
This survey was conducted by Computer Assisted
Telephone Interviewing (CATI) as a representative
random probability survey of residents aged 18+ years
in Brimbank City Council.
Survey sample matched to the demographic profile of
Brimbank City Council as determined by the most
recent ABS population estimates was purchased from
an accredited supplier of publicly available phone
records, including up to 60% mobile phone numbers to
cater to the diversity of residents within Brimbank City
Council, particularly younger people.
A total of n=400 completed interviews were achieved in
Brimbank City Council. Survey fieldwork was
conducted across four quarters from 16
th
June 2022 –
19
th
March 2023.
Appendix B:
Survey methodology and sampling
153
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
All participating councils are listed in the State-wide
report published on the DELWP website. In 2023, 66 of
the 79 Councils throughout Victoria participated in this
survey. For consistency of analysis and reporting
across all projects, Local Government Victoria has
aligned its presentation of data to use standard council
groupings. Accordingly, the council reports for the
community satisfaction survey provide analysis using
these standard council groupings. Please note that
councils participating across 2012-2023 vary slightly.
Council Groups
Brimbank City Council is classified as a Metropolitan
council according to the following classification list:
• Metropolitan, Interface, Regional Centres, Large
Rural & Small Rural.
Councils participating in the Metropolitan group are:
• Banyule, Boroondara, Brimbank, Glen Eira, Greater
Dandenong, Hobsons Bay, Kingston, Knox,
Manningham, Maroondah, Melbourne, Moonee
Valley, Moreland, Port Phillip, Stonnington and
Whitehorse.
Wherever appropriate, results for Brimbank City
Council for this 2023 State-wide Local Government
Community Satisfaction Survey have been compared
against other participating councils in the Metropolitan
group and on a state-wide basis. Please note that
council groupings changed for 2015, and as such
comparisons to council group results before that time
can not be made within the reported charts.
Appendix B:
Analysis and reporting
154
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
The survey was revised in 2012. As a result:
• The survey is now conducted as a representative
random probability survey of residents aged 18 years
or over in local councils, whereas previously it was
conducted as a ‘head of household’ survey.
• As part of the change to a representative resident
survey, results are now weighted post survey to the
known population distribution of Brimbank City
Council according to the most recently available
Australian Bureau of Statistics population estimates,
whereas the results were previously not weighted.
• The service responsibility area performance
measures have changed significantly and the rating
scale used to assess performance has also
changed.
As such, the results of the 2012 State-wide Local
Government Community Satisfaction Survey should be
considered as a benchmark. Please note that
comparisons should not be made with the State-wide
Local Government Community Satisfaction Survey
results from 2011 and prior due to the methodological
and sampling changes. Comparisons in the period
2012-2023 have been made throughout this report as
appropriate.
Appendix B:
2012 survey revision
155
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Core, optional and tailored questions
Over and above necessary geographic and
demographic questions required to ensure sample
representativeness, a base set of questions for the
2023 State-wide Local Government Community
Satisfaction Survey was designated as ‘Core’ and
therefore compulsory inclusions for all participating
Councils.
These core questions comprised:
• Overall performance last 12 months (Overall
performance)
• Value for money in services and infrastructure
(Value for money)
• Contact in last 12 months (Contact)
• Rating of contact (Customer service)
• Overall council direction last 12 months (Council
direction)
• Community consultation and engagement
(Consultation)
• Decisions made in the interest of the community
(Making community decisions)
• Condition of sealed local roads (Sealed local
roads)
• Waste management
Reporting of results for these core questions can
always be compared against other participating
councils in the council group and against all
participating councils state-wide. Alternatively, some
questions in the 2023 State-wide Local Government
Community Satisfaction Survey were optional. Councils
also had the ability to ask tailored questions specific
only to their council.
Appendix B:
Core, optional and tailored questions
156
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Appendix B:
Analysis and reporting
157
Reporting
Every council that participated in the 2023 State-wide
Local Government Community Satisfaction Survey
receives a customised report. In addition, the State
government is supplied with this State-wide summary
report of the aggregate results of ‘Core’ and ‘Optional’
questions asked across all council areas surveyed,
which is available at:
https://www.localgovernment.vic.gov.au/our
programs/council-community-satisfaction-survey
Tailored questions commissioned by individual councils
are reported only to the commissioning council and not
otherwise shared unless by express written approval of
the commissioning council.
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
Core questions
: Compulsory inclusion questions for all
councils participating in the CSS.
CSS
: 2023 Victorian Local Government Community
Satisfaction Survey.
Council group
: One of five classified groups,
comprising: metropolitan, interface, regional centres,
large rural and small rural.
Council group average
: The average result for all
participating councils in the council group.
Highest / lowest
: The result described is the highest or
lowest result across a particular demographic sub
group e.g. men, for the specific question being
reported. Reference to the result for a demographic
sub-group being the highest or lowest does not imply
that it is significantly higher or lower, unless this is
specifically mentioned.
Index score
: A score calculated and represented as a
score out of 100 (on a 0 to 100 scale). This score is
sometimes reported as a figure in brackets next to the
category being described, e.g. men 50+ (60).
Optional questions
: Questions which councils had an
option to include or not.
Percentages
: Also referred to as ‘detailed results’,
meaning the proportion of responses, expressed as a
percentage.
Sample
: The number of completed interviews, e.g. for
a council or within a demographic sub-group.
Significantly higher / lower
: The result described is
significantly higher or lower than the comparison result
based on a statistical significance test at the 95%
confidence limit. If the result referenced is statistically
higher or lower then this will be specifically mentioned,
however not all significantly higher or lower results are
referenced in summary reporting.
State-wide average
: The average result for all
participating councils in the State.
Tailored questions
: Individual questions tailored by
and only reported to the commissioning council.
Weighting
: Weighting factors are applied to the sample
for each council based on available age and gender
proportions from ABS census information to ensure
reported results are proportionate to the actual
population of the council, rather than the achieved
survey sample.
Appendix B:
Glossary of terms
158
J01207 Community Satisfaction Survey 2023 – Brimbank City Council
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